IT Incident Management vs. Problem Management

IT Incident Management vs. Problem Management - ITIL4

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Күн бұрын

Do you know how to distinguish a problem from an incident? Whether you're an IT service manager or studying for your ITIL certification, it's important to understand how these two concepts differ. Join Chris in this video to learn the key differences between incident and problem management.
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Connect with Chris:
LinkedIn: / cward23
Chris: / chris_itil
#incidentvsproblem #incidentmanagement #problemmanagement

Пікірлер: 14

@ivoryjohnson4662 2 жыл бұрын

The explanation of the fire and the arson investigation is EPIC!!!!! Thank you so much

@GodsVibes 2 жыл бұрын

I have an interview next wednesday and a Problem Manager will be one of the Interview panel, this will be of great help. Life saver, thanks so much.

@lillyrose5463 11 ай бұрын

great explanation! thank you!

@madzn2539 2 жыл бұрын

Very well explained Sir 👌

@juanastellato837 Жыл бұрын

thank you for posting this. I have my Itil test today, and well, I needed to understand incident management vs. problem management...

@BzBug 3 жыл бұрын

very detailed explanation, wonerful. Thank u very much :D

@ITProTv 3 жыл бұрын

My pleasure. Thanks for watching, Kalpesh!

@swapnil23246 3 жыл бұрын

Well explained, thank you!

@ITProTv 3 жыл бұрын

Appreciate it! Thanks for tuning in.

@sujithwanigasekara5453 2 жыл бұрын

Thanks

@pranilmadeshwar4390 2 жыл бұрын

Does Problem Management have SLA...?

@NDSLAB 7 ай бұрын

Wrong! When an incident occurs, the initial focus is on resolving the incident and restoring services. Once the incident is under control, problem management may come into play to investigate the root cause and implement long-term solutions to prevent similar incidents from happening again. [ITIL Certified Advisor]