Card cleaning response starts @38:43

Can't believe Geoff saved the PSA president on the insurance excuse regarding up charge. Wouldn't it be PSA grading fault if they graded wrong, why does customer have to pay for their error?

Upcharge is not insurance. Everyone wants a cut when a high dollar card is graded. Bad on Geoff for not challenging this excuse.

The up charge answer was a dodge. If there was stiffer competition, up charges would disappear. It’s a pure cash grab.

On the surface having a card graded sounds like a good thing. From 14+ years of bulk orders with PSA the grading standards and consistency are nonexistent. I’ve had a psa 6 turn into a psa 10. 8’s into 10’s. 9’s into 10s. 9’s into 7’s. It’s essentially roulette at this point and the casino (PSA) always wins

I have to applaud them on the grader notes…it adds some accountability and atleast an explanation to the collector.

This is what I want. A collection management tool where I can enter my noteworthy cards (both slabbed and raw). 1. The tool would connect to eBay for easy, one-click listings. 2. The tool would seamlessly link to PSA so if I decide to grade a card in the collection because I see a benefit, boom, just click a button and send it to PSA for grading (and vaulting if I want). 3. Ability to easily view my images. 4. Ability to add and remove cards from my collection as I buy and sell. 5. A public link to send to people that want to see my what's in my collection, so they can request I list the card on eBay as a buy it now for them to purchase. 6. That loops back to the #1 request.

Grader notes is what people want!

What he said about their reasoning with card cleaning makes sense from their side. Good stuff all around. Thanks guys

I've seen one of Ryan's interviews and normally leave with more questions. This interview offers so much clarity.. Great questions! So much knowledge gained.

Upcharges are r**tarted, not only are they a conflict of interest but they hurt collectors exponetially where as resellers can eat that cost

As someone getting back into the hobby I really think the grade notes should be included with any submission. It would help educate and also provide some clarity. Good interview!

One of Geoff’s best interviews! So much knowledge gained and reaffirmed. Great content!

Awesome interview. I’m excited for the photo matching service. Since Ryan acknowledges cracking slabs as a norm, it would be great if PSA offered a small incentive for sending PSA labels from cracked slabs to them. It would help PSA adjust population reports to be more accurate.

A+ interview with some very great news on upcoming changes.

Ryan did a great job explaining why they don’t allow foreign products on cards.

Overall thought it was a good informative interview. One question I would have liked to see addressed is regarding the PSA label. It seems the font size is the same on all the labels and when you start getting into some of these more modern inserts, they start getting abbreviated and I can’t even figure out what the heck the insert or parallel is without looking it up in a database. It would be nice to adjust the font size so all the card information fits on the label without having to look everything up. Some shows have very poor Internet connections so it’s not always easy to get the information you need for a particular slab

I don’t know why people bother anymore with the grading consistency questions. Oh, some graders are new, some are tough on one thing over another. He’s right, they haven’t changed the written standards, and likely never will. This game is their bread and butter. Look at vintage PSA 5’s that were graded in the 1990’s or up to like 2005. Many of those cards would get 2’s and 3’s today. The gimmick here is in the subjectivity of human grading, i.e. what is “minor” rounding of corners to you vs. me? Hoge is not dumb, he realizes this. They have a huge grading consistency issue here right now with vintage, many in that community agree. Send in a stack of sharp cornered and decently centered vintage, and some will get 7’s and 8’s, while others will inexplicably get 4’s. The problem is much larger than a few new graders or those who treat corners more harshly than edges or something. If Hoge and Turner are not acknowledging this; they are simply lying - it’s right in front of their faces. Good news on the grader notes, this is something that collectors have been asking about for years.

The upcharge in relation to the insurance makes no sense. You dont get extra insurance all the sudden. They insure their cards. How does them looking at my pockets and demanding more money from me based on the size of my pocket have to do with them issuring cards? They should have their products inssured jsut cause its the nature of that business. Do we get to look at their pockets and demand more money? Odd that the people lower in society, those at the top want to put as many buffers in the way of people moving up the ladder. Stop!

Really great interview on both ends! Ryan seems like a very authentic guy and really positive representative for PSA. Some exciting news, especially grading notes.

"Sometimes a new grader will be more conservative" @ 29:00 . This is EXACTLY why I think AI & Computer grading is the future.

When is PSA going to start grading some of these Hobby History pieces like older sketch cards? PSA is the industry’s leader and doesn’t grade the first sketch card to ever exist but Beckett does? 1993 Defective Comics Mark Voger Sketch Card Those are valuable pieces of art and a piece of hobby history

I’ve improved lots of cards over the years. (wiping surfaces, removing wax stains, flattening corners, fixing warping, etc.) If they retroactively deactivated any of my cards (like they did Kurt Colone) I’d file suit asap.

S/O to Geoff for bringing some great questions and just being a great interviewer 👏🏼

Thanks for the photo clarification

32:48 I love the transparency. If the grader notes are gonna be introduced in June, might as well add subgrades

I appreciate the openness of this interview. It doesn’t really change my mind but I better understand where they are coming from.

Great interview. Ryan thx for all the info we really appreciate you.

How does a company stay impartial if they have a partnership with them. I would think they would grade all Topps cards better than a Panini card?

Explosive interview? I must have clicked on the wrong link.

If PSA is going to say that any cards that have Kurts uice on them arent going to be valid then the Wembanyama 1/1 should also be banned. But they won't do it because it's a rare card.

He's full of shit on that wemby card. Talked to the dealer and owner? first time they ever took the customers word for anything lol. Card is clearly off center, looks like psa just wanted that card in their slab with a 10 at any excuse.

Thanks for the outstanding interview. The one question I would have liked to hear him answer is which grading service (PSA or SGC) he would send his cards to and why if he had a mix of modern and vintage that he wanted to grade. I would be particularly interested in his answer if he thought some cards were more appropriate for PSA and others for SGC.

Geoff I appreciate you for your effort on this video man. I’m not a huge watcher of the show but a fan of u and bought the dummies book! Glad to have around and keep up the success 🍺

PSA = Please Submit Again. I am curious the POP count for slabs that has been resubmit for higher grade. This really screw the pop count. I like TAG grading for that. There is no resubmit because the card being Id in there computer scan of the card.

Fantastic video. Geoff your interview skills have definitely improved 👏... great guy, he explained alot. Also Fanatics is probably scrambling to aquire BGS buuut their parent company doesn't sell any of their holdings (traditionally).

This is a great video. Good questions!

That was a very informative interview. Thank you

I spoke up about the customer notes under one of their Instagram posts. Glad I did

Great conversation thank you

Im really excited to hear theyre gonna have inserts to fit die-cuts! I have lots of die cuts ready to grade that i havent graded yet because i dont like the way they look in slabs. They dont move around in the slabs but theyre just tilted usually left a little and it looks terrible.

Great interview!!!

great video! thanks for doing the interview

Great Video Geoff,Thank you for doing this for us Lots of New and Great ideas on the Future of PSA,what about Thicker Topps/Panini cards Cleat cards for example.

Geoff, awesome interview man!

Kurt's Card Cleaner got a shout out for cleaning the Wemby card that got a PSA 10. I have SOO many questions! Lol

GOD BLESS YOU BOTH GREAT SHOW!!!

This guy nailed the nostalgia aspect for us 90’s kids grading our pokemon cards. We wish we were still kids but we are glad we have adult money to grade our cards now lol

You can give PSA your money or not. It’s really that simple. If you do, you have no place complaining. You know what you’re signing up for.

I give credit to this guy for acknowledging his service's strengths and areas where they're still trying to get better. I expected more of an hour-long advertisement to be honest.

I would love if you could ask about about PSA Set Register's lack of upgraded and slot request open delay

I'm glad you asked about the consistency issue, I have just dipped my toe into vintage Pokemon cards. I have a Charizard that is a 5 and looks more like a 7, I also have a Chancy that got a 7 that looks more like a 5, so that's my biggest question with PSA at the moment.

I handed over cards to a group submitter on March 23, dual graded, regular, and bulk. My dual graded order( 5 cards ), and my regular (1 card) shipped this week, and my dual graded cards were done before the 1 sent at the regular level! I was shocked!

so no kurt’s love juice is allowed ? i will continue to add kurt’s love juice sorry

Great video 10! 🤟

Gage R&R results are needed for each grading company and should be made public. This could be a competitive advantage if your company is consistent in their evaluations. Additionally, new employees should be tested for consistency before being allowed to grade actual cards. It sounds like all of PSA’s actions to drive consistency are reactive.

I hear this and it sounds like things I have a problem with PSA about are being addressed and the future PSA will be better. The cert number is going to become very important in the future bigger numbers will be far more accurate. Oldest numbers will be overgraded stuff. Stuff graded recently will be a mixed up bunch that people will be scrutinizing what it actually should have been graded. The main focus of the last few years was “keep up”, not “be accurate”. I think they have heard enough complaints to realize that cannot keep happening.

I agree with your opening statement. I collect and buy graded and raw. I have never submitted because I don't know enough about it.

He's right about dual service. I have a 6 card order that's still at the grading stage and it was entered into their system in December

Speaking of altering... altering is "any change from how was originally produced/made" then a crease, fold, scratch, anything that happens after the pack is opened, would technically, be altering... right?

Good interview. Questionable responses but it’s a business and it’s up to them. Nice flexing at the end. Cool to hear what they’ve been collecting. Not many cards lol.

General Geoff!

Sounds to me like there needs to be an grading industry standard on how to grade a card. I would hate to get a grader on a bad day and get a 9 when it should have been a 10.

So if you get charged more to grade or up charged depending on the value of the card, do you get a refund if the value of the card drops? 🤔 I'm sure there are a lot of Wander Franco card owners wanting a refund. 🤣

I’d love to have heard him talk about getting back to a 10 that’s perfectly centered really perfect some of these should be 9 this has created a marketplace where raw cards go for what a 9 does because a 9 is close enough to a raw when a 10 really isn’t perfect I wish they would adjust this some what or figure out the difference and really set apart a 10 from a 9 better. It affects the overall market it seems like.

Basically what I’ve been saying, if it isn’t ultra-modern PSA graders don’t know what the hell they are doing.

I noticed that I have had 2 orders shipped back from NJ (baseball cards) and the grading was much tougher? Has anyone else seemed to notice this?

My Order are coming back quicker. Wishing more 10s oh well lol.

Wooooow😮😮😮😮 very nice sir❤

The “notes” that PSA plans to roll out in regard to why a card received the grade it received will be nice.

Excellent interview. However, I think PSA continue to be too slow and expensive. As a collector I appreciate very much the care they take in reviewing items, but in terms of investing and selling cards sometimes it is better to use SGC or Beckette, they are faster and especially when you negotiate a card time is really money, and more than that lately in the market some SGCs and Beckettes are selling well as PSAs. Another area is the area of autograph I had a group of autographed cards that were returned to me by PSA as "questionable authenticity" and other with a alleged "vending and size problem", but I sent them to SGC and Beckette and resulted that contrary to their opinion in reality the autographs were authentic. I also have noticed that certain cards from certain players come back with very low grades, even if they look perfect.

"After stains are removed, the stains come back" - These are sports cards not magic cards!

Geoff - "Why does PSA have an upcharge?" PSA - "Our business model" The audience- "oh you mean greed"

What Geoff was too scared to ask was "Will there be a price increase with the grader notes feature?"

Can he make a column for serial number cards

As a Yu-Gi-Oh! Collector, One Piece, Digimon and Weiss Schwarz are really popular!

Love buying sgc cheaper but in some cases way under graded especially centering i do but some clean psa also not much bgs lately

Can I drop off cards especially oversized cards directly to Santa Ana since it’s only an hour away from my house?

Even more concerning is that grading is effected by population number's... 'hey guys, were getting too many 10s.. better slow it down or you dont get bonus".. that scenario is BS.. a grade is what a grade is, regardless of what the last card they looked at got graded..... to fix that they can have a TRUE GRADE and a RELATIVE GRADE (that might adjust for marketplace numbers).

I heard him say comic books, without saying comic books…

Nothing matters until objective grading ... people who make a couple of bucks over minimum wage are telling you what your cards are worth lmao. Have fun!!

Well if stuff is filling in the GAPS on scratches you and your team at PSA should easily, EASILY be able to detect that! @42:08 , there is not debate, find it, discover it, note it, do not grade it. Case closed.

I guarantee with the technological advances involving grading will probably mean less PSA 10’s

I would absolutely love to be a grader. I’m in socal I’m gonna research how to get into it.

Man. What a great interview. While I still believe cards should be able to be cleaned, I respect PSA’s reasoning behind their decision.

What happens when you buy a card on Ebay. If that card has been cleaned by the seller and I submit to PSA thinking the condition is good. Then we have PSA not grading this card because the card has been cleaned. No one is compensating me for the money I spent on the card. I dont have the means or methods to figure out if it's altered.

Not going to lie, I thought the grading process for the biggest company in this field would be more advanced technologically. How is this not 90 percent computer automated with a finish look by the human ability?

We at PSA make mistakes. In order for us to protect ourselves against mistakes, we need an insurance policy. We would like the customer to pay the premium on that policy in the event we screw up. Thank you.

I would be shocked if PSA could find a way to detect if a card was cleaned (Kurt's Card Care). The polish/spray aren't left on the cards, they're wiped off after use. There's no visual difference or smell (other than it being clean). Kurt also frequently examines cards under a microscope and with a blacklight, so I fail to see how they could possibly know unless they examine it at an atomic level.

Sooo about the transparency part or "Grader notes". Why should submitters pay to find out the reason for grading.? PSA is going to make someone pay a higher tier to be given the reasons for the grading? Come on this should be a given not a feature, wouldn't that process help with consistency as well? It should be a given with the service. Why collectors are ok with PSA doing this, and now buying the company (SGC) who did it for submitters make no sense. PSA not telling submitters tells you consistency is not priority.

Grader notes will be interesting. If you get 9, break it open and get a 10 this could hurt their integrity.

Jeff didn't seem too excited about Ryan's card cleaning card rejection policies etc?

Very interesting he said a halogen lamp when so many people use LEDs...

Grading cards the biggest rort of all time

🤔. 199.00 minus 99.00 does not equal 50 bucks? Or am I missing something. And some of us existing “members” NEVER even got the promised holiday edition……. EVEN after specifically speaking to one of their agents and requesting to make sure to get one 🤨.

They gave a 10 to the WEMBY that they knew was "cleaned" with Kurt's card care.....

Premium price for slabs that look like ass.

Wait - graders have microfiber clothes and wipe off fingerprints before it continues on the grading? I would assume the graders wear gloves when handling the cards so as not to get fingerprints on the cards they are grading, no? But, at the same time I don’t see a grader wiping off cards because it opens them up liability if they damage a card.

I have been having trouble just getting my PSA magazine each month! I started getting it in January! I started my membership in October! I got January magazine in the beginning and each mknth it got mater and later in the moth! Last mknth i had to send an email cause i didnt receive it and i still haven’t received April! Is anyone else having that issue?

A.I grading is the future