Thank you so much man! I was getting so frustrated because I'm about to leave on a road trip and needed to get my music onto my iPad (because who doesn't need driving music?) You saved me the hassle of having to sort through local radio stations to find ones I like while travelling across the country. You rock, my dude!

*_NOTE: Close iTunes BEFORE doing this. He says that near the END of the video, which is not good when you're doing things along with him in the video._*

Ahhh! Thanks so much! This worked for me over a year later from your post when my iPhone 7 Plus had the same problem. Lucky I listened through the whole thing before starting as you put the first step at the very end - "Be sure to close iTunes before you start." Thanks again - I was getting so frustrated when my computer continued to ignore my phone.

Thank you. I would've bought you a beer if you were here. Solving a problem that I struggled with for a year.

Had the iPhone 6 for a month. Probably spent 20 hours trying to sync it. Took 3 minutes with this video. Thanks!!

Thank you! This was far more helpful than Apple Support. I appreciate the full walk-through, and my problem was fixed in under 5 minutes! I was worried my 10-year old iPod was finally going to the great Apple store in the sky, but it lives another day :)

If you can’t find the apple folder, I found that uninstalling the driver, the USB one that has the yellow triangle, and then running troubleshooting, your issue may be fixed. It worked for me.

I change my windows PC every 2 years and have never had this problem before. This is the only solution I’ve found that actually works. Thank you.

All, if my video helped you Can you please do me a favour by leaving a review for my Podcast on iTunes? bit.ly/EIpodcast_iTunes

thanks! beats the stupid apple website "instructions"!

Yes, thank you so much, this worked! I tried to automatically update the drivers, but I kept getting the same error messages over and over. This manual way of doing it solved the problem immediately. Perfect!

Thanks Jai but I couldnt see the Apple in the common file. How to go about it

It say windows encountered a problem installing the driver software for your device. The system cannot find the path specified

only fix that worked for me. you're heroic!

Dude.. I was waiting on the phone to talk with someone at apple while watching your video and I did what you showed.. I hung up because it worked. You saved my life, thanks!

Worked like a charm for me right after installing iTunes 12.7.2 and my iPod wouldn't show up in iTunes no matter how many times i restarted both devices and using different cables. Thanks!

I was struggling few months of this issue bro, finally made it!!!!!!!!!!!!!!!!!!!!!!!!!!!!! YOU ARE A GOD!!!!!!!!!!!! THANK YOU SO MUCH

i go to common files and "Apple" isnt there

Thanks I don’t know why my computer stop recognizing my iPhone even though I updated to the latest and still didn’t show my phone I just followed your video and it works Thanks man

After searches countless videos I finally stumbled across this one. Very easy to follow and fixes the issue! Thanks!!!

itunes has no folder with drivers on my computer...

Thank you very much, it worked for me very easily.

This worked! Tried 7 different methods and none worked until this one which was so easy. Thank you!

Thank you SO MUCH for posting this very helpful video! I was able to fix this issue with your very clear instructions. So nice of you to share this information.

hey dude ...according to the video at the end you didn't get the thing which you wanted and you got some option.....even i got the same option !!!!!!! what should i do now ????? can help me dude ??

I don't have the Apple folder with Mobile Device Support-->Drivers, someone knows why?

Yes, my man. This worked in 2017 with iPhone 7. Thanks for your help. PS: when you get to the drivers folder, you can't open it, but it will still work.

PERFECT! This worked like a charm. Lost my driver after doing the recent updates to Itunes and iPhone 6s Plus. Tore my hair out all day until I saw this!!! Well done!!!

This works,thanks for the info my friend.

Worked great!

Thank you, thank you, thank you! I have been trying to get my phone synced to my iTunes on my laptop for days. I finally decided to search KZfaq for helpful videos when I came across your video. It worked! I really appreciate folks like you. 🤗 Thanks again.

Thank You! Your instructions worked like a charm. I was struggling since I updated iTunes a few weeks ago. Was about to chuck my iPhone 7. Thank you again.

My lap don’t show portable devices option in device manager

uhm drivers isn't showing under Mobile Devices Support

Hi, Ive follow your steps accordingly till part 1:32 where they've showed me the exact thing, I continue till the end however my phone sign has still not shown on my Itunes... So what should I do next?

Searched a few websites and tried numerous alternative fixes before finding this video. Sorted the issue first time. Thank you!

1:32 If you get the "compatibility" error message, try canceling the driver update, right click on the apple device, and choose uninstall. Unplug your device and plug it back it. It should reinstall and now be found by iTunes, etc.

Jai, you fixed my problem! enjoy the beer

worked perfectly for me. i tried several fixes from other websites/youtube tuts but this is the only one that worked. thanks man.

I have been stuck for months with this and you solve it in two seconds!!! THANK YOU

Finally man you deserves at least 1 milion subscribers

why come i dont have portable devices?

thanks dude and thanks for all the people for your helpfull comments and for people who cannot find ipod or iphone in the portable devices section go to disk driver section and follow the rest

WOW!!! I've been looking for a solution to fix this problem for many months now. I finally resolved it with your easy to follow tutorial.....thank you sooooo much!!!

thanks mate - why is this shit so common and so complex to solve!

Thanks, after I updated iTunes my phone wasn't showing up. Your video was the newest, so I assumed it might have a solution to this new problem for me and it worked perfectly! Thanks for the help

I've had this problem with my iphone 5 and 6 for a year now and this worked flawlessly thank you so much

Thank you very much. Have been frustrated by this issue for some time and now it's solved. Your instructions were right on!

I HAVE A DEADLINE TO CATCH TOMORROW! You’re my saviour!

THANK YOU SO MUCH

I don't know why, but I had very little confidence this would work. Usually google results in youtube videos are for issues I'm not specifically dealing with. This video helped tremendously! Worked like a charm. Thank you so much!

You're like my second ever up vote. Awesome stuff man. Saving lives!!!

I don't have "Portable Devices"

my device manager doesn't have a portable device option

Thank you very much! Works like a charm in iTunes 12.7.2.60 with Ipad 2 (IOS 9.3.5). :)

Amazing! Looked all over the internet for advice and just got rubbish. This sorted it. Thanks so much for posting.

You sound Indian and Irish at the same time.

i have 2 computers and neither show portable devices on either

Thank you VERY much. Apple support was of no help whatsoever, but you solution worked perfectly. I updated the drivers and iTunes now recognizes my devices.

Super simple easy n best before watching this video I installed and uninstalled 10 times uploader saved my time n energy keep rocking 👍

Dammit, I owe you a beer now. xD

LOL can't believe this actually worked! thanks bro :P

It worked!! Thanks so much, a lot more helpful than anything else I found.

I wish there was a “love” option, rather than just “like.” Thank YOU for this video! Worked like a charm!

Thanks a lot, man! What is so hard about this that Apple itself can't teach people how to do it? *facepalm* You da real MVP!

my iphone dosent evern show up in device manager

Thanks, i come back to this vid when ever i have this problem. thank you so much!

I have to say, this worked when EVERY OTHER 'FIX' I found online didn't. Thanks :)

YOU'RE A LEGEND!!

Thank You. I really hate iTunes.

you are amazing!! i spent 1 hr trying all the ports, different cables, turning off and all both devices, searching google.. everything. BUT NOW I FOUND THE SOLUTION CAUSE OF YOU. THANK YOU!!! TIME TO SLEEP ITS 2 AM.

There is an Ipod folder in program files , get the driver from there. But take note that you have to restart the PC before it can work.

HOLY FUCK. THIS WORKED! THANK YOU SO MUCH!

omg it worked, unbelievable.. I wish i could buy you rounds and rounds of beer. thanks bro

thank you soooo much...thought i was going to have to restart my ipad from scratch....u saved me so much time/effort/stress

when I plug it in I get: Unknown USB Device (Device Descriptor Request Failed). When the iPod boots up I get into the OS with a battery in the top right, and a thing telling me to connect to iTunes. It worked until I factory restored it using the iPod's settings app.

DUDE...I LOVE YOU

*I LOVE YOU*

Cool two days checking, at least done after your video. Thanks bro!

Thank you. Couldn't get iTunes 12.7.5 to detect my iPhone and iPad both on iOS 11 on Windows 10. This fixes it.

didnt work,says the same thing, not compatible

Thanks!!!! I didn't know what was going on with my iPod but your step by step instructions walked me through the fix!!!! Now to figure out why my pod's name has changed!

THANK YOU SO MUCH!!!! I have been struggling with this issue for days! This is the only process that has worked for me. You rock! :)

thanks alot this is the first and only video that helped me fix this issue

actually works. Been trying to get this to work for ages. thanks and keep it up

mine wasn't working at first saying the update was correct so i updated the two options i had as well in the Serial Bus Controllers and then it worked

I was struggling with this all evening after updating itunes on my computer. Apple help was useless. Thanks for the solution!!

Thank you! Quickly fixed my issue. Windows 10 even saw the phone, I could view the pictures on my 7 Plus, but itunes wouldn't see it at all :)

Well done. Worked for me as of 7/19/2017

I swear to God, I've never commented on a KZfaq video in my life. But once i saw this video, I knew i had to comment. Thanks a lot for the help man. Really appreciate it.

Thank you very much for taking your time to make this video, it solved my problem on the very first try.

Thank you, after weeks of searching for answers, this one is the only one that worked

FINALY THANKS !! the only solution after trying all other answers on the internet.

Just wanted to say thank you so much. You'd think a fresh reinstall of itunes would have fixed the issue, but nope! I bet it was another windows 10 update screwing things up with drivers. Apple should really take note of this and have a built-in fix method in the next itunes release. Thanks again so much

Thank you sooo much, this work!! I was mucking around all day, tried to contact apple support, but they don't give direct answer, going nowhere, I really appreciated your video!!

Just had this issue with my ipad mini 2 and this works like a charm. Thank you so much!!

Hi man @AskJaiCom I can't see Apple on my common files... what should I do? My itunes version is the lattest from the Microsoft Store... it sucks!

Thank you sooo much!!! I just recently bought a new laptop and had no idea how to fix this and your video has solved the issue!!! Thank you sooo much!!!!

Worked exactly as described. Thank you!

Thanks for helping me out. I've been stuck with this for a month now and could not recover my iPad files