Thank you so much for posting this. We’re in the market to buy and this is so helpful 👍🏼

Thank you for your post. We’re just started to look for a van and you pointed out some very good point to look for when buying and on the day of pick up.

Thanks for being upfront and honest in your review. It’s good to get the truth about something like a van as it’s quite an expense and I think you are well entitled to feel the way you do regarding the quality of the Jaco. Cheers mate. 🍺

Thank you so much for sharing your thought on Jayco. Yeah very disappointed to learn Jayco has such quality issues.

Jayco’s have always been the same! I have had 3 of them and i never stopped fixing things!

Great video mate. I own a tandem axle Windsor rapid that I bought 2nd hand 10 years ago. No issues at all. I too would like to put a solar system in to have more options where to camp. When I was looking at vans I was told don't buy a new jayco. Only buy a 2nd hand one, because warranty issues would have been fixed by then.

I have had very similar issues with similar age van. Still going thru repairs. It is the inconvenience of getting it booked in and back for repair. I have similar thoughts as you with regard to future Jayco. Happy to discuss this as I have ongoing issues probably similar to you.

Gday mate. Get yourself a set of hanging collapsible shelves for your bedside cupboards and leave them there permanently. Just about first thing we did. We hang nothing. Works great and as they’re only 3/4 the width of the cavity, you can still stuff a jacket/s in behind.

Jayco have never been any better and never will be. We have had 5 Jayco caravans and we’re all the same so never again. Buy an Evernew you will pay more but you will not have any issues and you will get the difference back when you sell it or just keep it 😎

I was going to check out the jayco, but after watching a few videos, I'm changed my mind, will have to look at other brands, been living in an 1980's viscount 22ft for past 8 years, it has only just starting leaking,

Thankyou very much for this video and your experience especially the water leaks the run around with obtaining help . We have had exactly the same experiencewith our Jayco outback with lack of sealant under the rear roof spoiler, bathroom vent and front corner of roof. Everything you have said I agree with in all respects with our jayco.

Hey mate great video's. I have a jayco journey outback 17.58-3 and 100% agree with you. We love the van and it suits us but jayco's quality and workmanship is terrible. We haven't had the issues you've had but minor things like no silicone in the shower, peeling vinyl and bench edging, electrical joins and also window/door gaps. All minor things I have repaired myself but they shouldn't happen in the first place. I also wouldn't buy another one at this stage.

We pick up our brand new Journey pop top today. I will go over it with a fine tooth comb.

The Jayco problem is poor quality and low grade fittings and fixtures that have a limited life. But the biggest problem from my experience is the cupboards and bed and seat bases made out of very thin chipboard type product that has limited strength and long term durability My van had cupboard doors fall off when the screws pulled out of the cupboard framing and moisture ingress from a leaking roof that had a 4” wide silicon seal hiding a join issue between the roof sections that were not abutting each other as they should. The cupboards started to loose their internal white vinyl (thin as hell) lining and crumble ever so slightly. The floor had unsealed or poorly sealed gas, water and electrical penetrations and even had in 2 locations 3 holes drilled for a single pipe, and 2 of them were obviously in the wrong location and were covered up with a big wad of silicon that was starting to lift off the underside of the floor. Windows and entry door are low grade and the stupid idea to fit curtains is so stupid , annoying, useless, dirt catching and non functional that it annoyed me to hell. What a 60s era concept in a 2014 built van Would I ever buy a Jayco again? NO chance, too many short cuts and compromises for me I will say in a positive way that their van layouts and functionality are generally very good and they have appeal untill you look deeper and push, pull and slam a few doors and windows! If you need a van for a single trip, buy a Jayco- but if it’s your forever van- go elsewhere, pay more and look for quality and the strength of its internal structure before you commit Hope this helps

We sold our Jayco because of similar issues. Extremely poor workmanship and attention to detail. Drawers falling apart, nose cone cracking (screws straight through instead of drilled pilot holes) Just got tired of taking it back for warranty repairs.

It looks like you got the van that missed all the checks, I purchased a 2018 Jayco Journey 19-61.2 OB new and after 3 years of ownership we are very happy with it so far and the only problem we had was the hot water system stopped working on mains power when we were parked at Uluru (Ayers Rock) we just switch to gas for the rest of the journey, and Prestige Jayco in Geelong fixed the problem when we got back, I think it's just the luck of the draw as on our last trip we spoke to an owner of a much more expensive van not Jayco and on his first trip in this van and he had a hole list of issues one real serious issue was that when he hooked up his BBQ to the gas bayonet he got a electrical shock and this guy paid something like $90K for this van so there you go and I'm sure that there are other stories like that with other manufacturers. As long as the Warranty is honored and repairs are carried out it should be all good, you can say that it shouldn't have happened in the first place but it does and not just with Jayco either

I don't think that manufacturer is the main issue, after all they do sell around half of all vans locally. A family member had a Coromal that leaked so bad the floor in the bathroom was close to rotted through and a work mate with a Nova has a leak in the roof right above the bed and is waiting for repairs. The worst thing about it is the waiting around for repairs and worrying is it going to happen again.

Don’t bother buying another one, we had 5 different jayco vans and they were all the same, but an Evernew or similar no problems there, yes, are more money but you get what you pay for and same when comes to resale. Employees on the assembly lines at jayco couldn’t care less and they aren’t trades people. It’s a shame that no matter what your budget is a jayco still costs a lot of money for a wobble box that spends more time getting fixed than you’ll ever get on the road. Get rid of it before tackling gravel roads because you’ll have nothing left to sell. 😎

I was looking at the Jayco, yesterday, I thought the quality was poor. The cabinet doors and bench top, was very cheap. Te snowy river and the Viscount, are far superior quality.

You’ve seen the youtube Jayco assembly line, all got to do with quantity, not quality. I’ve had the rear of my JJ Outback replaced(all plastics)now it’s booked in to have the front lower panel replaced, the aircon has been replaced and a heap of other little things however everything is being sorted. It’s near the warranty expiry now so will be going over with a fine tooth comb and checking the issues you’ve had.

Thanks for your video on this Jayco, we had similar issues with our Jayco 13ft with leaking at the same place yours has and have had a few minor problems that I could fix. I'm I've got friends that have spent $100000 on vans and had multiple issues some were unfixable and had their van replaced. I understand Jayco are cheaper and thats what I can afford and going to pickup a new Journey 16.67.5 and I'm much more aware to look for these issues and look at sorting as many as I can. I guess there is always a compromise.

Extremely disappointing to hear. We are looking at purchasing a Jayco outback tandem very soon. I hope that Jayco look at posts/video clips like these and take it on board. Come on Jayco, lift your game, and get behind Australians buying your product. Remember, we wouldn't accept this standard even if they were made in China.

Here Here, quality assurance is cheap and with the amount of time people say " i had it fixed under warranty" it would save them money. We're having weight issues with our 16.51-3. Being our third jayco we decided to down size but upgrade. HUGE mistake should have stuck with daylight axles. Going to follow you switch to lithium. Hopefully save 30kgs (2 x lead acid). Every time we think about an addiction or change the first thing we ask is how many kilograms is it going to cost.

I knew one person who on the hand over actually refusing to take delivery untill all issues were fixed. Second time around all gaps were with in tolerances 2 windows were replaced and all open and close with ease. He took a vernier with him and the gaps on doors draws and windows were all over the place.

I have a Journey Outback that had a crack in the roof over the loo, a water leak internally from the outside shower. Jayco said it was a 4 month wait time. I told them I wouldn’t except a 4 month wait with a leaky van, booked in the next week. Jayco are about “volume”, they have 48% market share in Australia, that means that literally every 2nd caravan on the road is a Jayco. Many people have the same issues, yet Jayco won’t address the problems, they just keep pumping them out and follow up during warranty visits. Jayco were affordable, and in some respects still are, but their top-tier vans are now over 100k, so look around peeps, there’s lots of competition out there. When you buy a Jayco and something as simple as a decal being so obviously crooked, there’s a fundamental issue in their factory when it comes to “quality control”, that’s the most disappointing aspect.

You pay good money for the van there shouldn’t have any issues Iam with you after sales service sounds crap as well

Those issues I’d say were more than minor. I have a jayco journey pop top 2019 and haven’t got any issues with it except a few minor details which I fixed. The window and the lack of silicone is outright bad for the company. Lift your game jayco.

I’m sorry you needed to deal with this. We faced the same issues with Jayco. I took the matter further and I received my money back. I know have a Snowy river Chinese brand (Regal) and there is no issues at all. Jayco is absolutely rubbish and people need to realise this.

Issues like these are always a risk when you pay at least 20k+ less than for an equivalent van. I really don't understand how these basic workmanship problems can keep happening with the huge feedback Jayco must get plus their ongoing costs repairing them.

This is why they are called Junkco's within the business. I know dealers who won't trade them.

Thanks. You have clearly described the quality issues you have experienced and supplied good video evidence of them. Jayco should have replied to this video and contacted you to make good the defects under warranty or they are a manufacturer not worth considering. This video I see is two years old so I am asking did they.

Great video Mate, the problems you're having are a bugger. I'm now on my 3rd Jayco van & agree with your assesment of them being built to a price... but I honestly think they are value for money regardless. Yes they do have a reputation for poor quality BUT as you said they are the biggest van manufacturer in Oz, so I would be curious as to the warranty claims they have compared to other manufacturers & the percentage difference. If Jayco have only 1 problem for every 50 vans sold & another company has 1 problem for only 25 vans sold I know which one I'd buy! Go back to your dealer, stick it to them!

I get so worried when I watch these videos. I can’t really afford a more expensive van and even if I could, who do I trust? For me, the worry would be the leaks. They are just unacceptable really. The difficult thing is that some people are lucky and have no or very little problems. That is the real problem...inconsistency in manufacturing and servicing. In yr travels, what caravans have a good reputation?

Over the years told so many stories of problems. I purchased a van 3 weeks ago it wasn’t a Jayco.

??????? You Bagged the Company and the Van... BUT You Luv the Van ???????? Welcome to the world of "Caravaning" ( Yes, I have been involved in the industry for over 20 years)

Jayco have always been cheap and nasty, the problem is that they get away with it so there’s no incentive for them to do any better. The problems you pointed out seem trivial enough but to me, it’s an indication of the manufacturer’s attitude towards their customers. They don’t care that minor problems can quickly turn into bigger ones, the last thing you’d want mid way into a trip of a lifetime, ruining the experience.

Any suggestions of a different manufacturer who may have better quality?

2 years later, how's it been ?

Two years later? How is everything?

I wouldn’t buy Jayco in a fit! The build quality is atrocious and the materials used second rate. You could be forgiven for thinking that being such a large Australian company they would be good quality. They don’t age well and as such the secondhand value is low. Cheap badly made junk!

Jayco are just looking to make money and turn a profit. Even if that mean crafting inferior products that look sturdy and good for sale.

It's not just Jayco, Caravan manufacturers don't give a shit about the quality of their builds, you talk to folks on your travels, not one person says anything good about their van The caravan industry charge customers like a wounded bull for their product yet the quality is crap. I don't understand why it is that this industry hasn't been cleaned up.

Sell it while you can I there is that many issues now wait another year or two and it will fall appart

Being a plumber & gasfitter I’d rip that pathetic pipe work out & do it correctly & flash up all the gaps & leaks. It’s just not worth taking it back & getting those unskilled flunkies attempting to fix things that they have no trade qualifications to fix things. I gotta Jayco swift & haven’t had any real issues. I reckon there better than a lot of off-road camper trailers that are basically a roof top tent on a trailer & the stove & sink pull out the side? Nah i wanna cook inside if its raining or 47deg out in Longreach with a trillion flies buzzing around everywhere. But I’ve met lotsa people & read & youtube watched & a lot of other brands have bad issues. They should all be regulated like building a home or modifying a car/engine everything is inspected & scrutinised & passed & proof of Licenced installers. But these caravans that cost $30 up to $150k seem to get past all that proper scrutiny & have flunkies doing work that is illegal & rough as guts, holes to big filled with silicone & pipes & wire’s that is all of poor quality.

European vans have none of these issues

The industry is self regulated so they can do what they want and do! The workmanship is shit at best, and the rest like electrical and plumbing is usually carried out by sub-contractors. What you have pointed out wouldn't happen if they had quality inspections along the process of assembly, so that is a sure sign it doesn't happen. To be perfectly honest, you've just bought a piece of shit, stapled and siloconed together. Take that van over corrugations and see what's left after 200 kms of travel. Some of the Chinese imports are being put together better than Jayco now, that's why their prices have increased. $45,000 to $70,000 for a Jayco and put together like that is a disgrace.