Thank you so much for posting this. We’re in the market to buy and this is so helpful 👍🏼
@gettingtheretravel3 жыл бұрын
Don’t write Jayco off, they are value for money. You just need to be aware of potential issues. What I deem unacceptable others may see as being minor. And it could happen with any manufacturer.
@ecarter83973 жыл бұрын
Thank you for your post. We’re just started to look for a van and you pointed out some very good point to look for when buying and on the day of pick up.
@darrenc40963 жыл бұрын
Thanks for being upfront and honest in your review. It’s good to get the truth about something like a van as it’s quite an expense and I think you are well entitled to feel the way you do regarding the quality of the Jaco. Cheers mate. 🍺
@gettingtheretravel3 жыл бұрын
As I said, we do love the van but I’ve been put off by the issues. Maybe in a few years time it will all be forgotten and I’ll buy another Jayco 🤔🤔
@tyik3 жыл бұрын
Thank you so much for sharing your thought on Jayco. Yeah very disappointed to learn Jayco has such quality issues.
@chrisbridgland72123 жыл бұрын
Jayco’s have always been the same! I have had 3 of them and i never stopped fixing things!
@ACCOD2 жыл бұрын
Great video mate. I own a tandem axle Windsor rapid that I bought 2nd hand 10 years ago. No issues at all. I too would like to put a solar system in to have more options where to camp. When I was looking at vans I was told don't buy a new jayco. Only buy a 2nd hand one, because warranty issues would have been fixed by then.
@Hartech1003 жыл бұрын
I have had very similar issues with similar age van. Still going thru repairs. It is the inconvenience of getting it booked in and back for repair. I have similar thoughts as you with regard to future Jayco. Happy to discuss this as I have ongoing issues probably similar to you.
@gettingtheretravel3 жыл бұрын
If something broke, I would be more forgiving. But all my issues are faulty workmanship or lack of quality control. They've lost me as a customer.
@morvenkeckavich66693 жыл бұрын
Gday mate. Get yourself a set of hanging collapsible shelves for your bedside cupboards and leave them there permanently. Just about first thing we did. We hang nothing. Works great and as they’re only 3/4 the width of the cavity, you can still stuff a jacket/s in behind.
@morvenkeckavich66693 жыл бұрын
And zero weight addition
@petervarley15232 жыл бұрын
Jayco have never been any better and never will be. We have had 5 Jayco caravans and we’re all the same so never again. Buy an Evernew you will pay more but you will not have any issues and you will get the difference back when you sell it or just keep it 😎
@macthevapingaussie29533 жыл бұрын
I was going to check out the jayco, but after watching a few videos, I'm changed my mind, will have to look at other brands, been living in an 1980's viscount 22ft for past 8 years, it has only just starting leaking,
@davidhutchison49572 жыл бұрын
Thankyou very much for this video and your experience especially the water leaks the run around with obtaining help . We have had exactly the same experiencewith our Jayco outback with lack of sealant under the rear roof spoiler, bathroom vent and front corner of roof. Everything you have said I agree with in all respects with our jayco.
@gettingtheretravel2 жыл бұрын
Hope you get it all fixed and can actually start enjoying the van. After we got everything sorted it has been good. But we are coming up to 3 years now and I haven't changed my mind, still wouldn't buy another Jayco.
@davidhutchison4957 Жыл бұрын
@@gettingtheretravel Thankyou, I am in your camp .I wouldn't buy another Jayco. Caravan is currently in at repairers and hopefully we will have a weathertight van . Nonetheless we will continue to enjoy our travels. Signing off Regards David
@markhumphrey40923 жыл бұрын
Hey mate great video's. I have a jayco journey outback 17.58-3 and 100% agree with you. We love the van and it suits us but jayco's quality and workmanship is terrible. We haven't had the issues you've had but minor things like no silicone in the shower, peeling vinyl and bench edging, electrical joins and also window/door gaps. All minor things I have repaired myself but they shouldn't happen in the first place. I also wouldn't buy another one at this stage.
@tonyfacebook3 жыл бұрын
We pick up our brand new Journey pop top today. I will go over it with a fine tooth comb.
@gettingtheretravel3 жыл бұрын
Congrats. Hope you have many years of happy travels. Check out some of my other vids for useful information and tips.
@jamieknight9636 Жыл бұрын
2 years on, how's it been ?
@robertjohnston36584 ай бұрын
The Jayco problem is poor quality and low grade fittings and fixtures that have a limited life. But the biggest problem from my experience is the cupboards and bed and seat bases made out of very thin chipboard type product that has limited strength and long term durability My van had cupboard doors fall off when the screws pulled out of the cupboard framing and moisture ingress from a leaking roof that had a 4” wide silicon seal hiding a join issue between the roof sections that were not abutting each other as they should. The cupboards started to loose their internal white vinyl (thin as hell) lining and crumble ever so slightly. The floor had unsealed or poorly sealed gas, water and electrical penetrations and even had in 2 locations 3 holes drilled for a single pipe, and 2 of them were obviously in the wrong location and were covered up with a big wad of silicon that was starting to lift off the underside of the floor. Windows and entry door are low grade and the stupid idea to fit curtains is so stupid , annoying, useless, dirt catching and non functional that it annoyed me to hell. What a 60s era concept in a 2014 built van Would I ever buy a Jayco again? NO chance, too many short cuts and compromises for me I will say in a positive way that their van layouts and functionality are generally very good and they have appeal untill you look deeper and push, pull and slam a few doors and windows! If you need a van for a single trip, buy a Jayco- but if it’s your forever van- go elsewhere, pay more and look for quality and the strength of its internal structure before you commit Hope this helps
@markjennifercastle82613 жыл бұрын
We sold our Jayco because of similar issues. Extremely poor workmanship and attention to detail. Drawers falling apart, nose cone cracking (screws straight through instead of drilled pilot holes) Just got tired of taking it back for warranty repairs.
@goddfrey9783 жыл бұрын
It looks like you got the van that missed all the checks, I purchased a 2018 Jayco Journey 19-61.2 OB new and after 3 years of ownership we are very happy with it so far and the only problem we had was the hot water system stopped working on mains power when we were parked at Uluru (Ayers Rock) we just switch to gas for the rest of the journey, and Prestige Jayco in Geelong fixed the problem when we got back, I think it's just the luck of the draw as on our last trip we spoke to an owner of a much more expensive van not Jayco and on his first trip in this van and he had a hole list of issues one real serious issue was that when he hooked up his BBQ to the gas bayonet he got a electrical shock and this guy paid something like $90K for this van so there you go and I'm sure that there are other stories like that with other manufacturers. As long as the Warranty is honored and repairs are carried out it should be all good, you can say that it shouldn't have happened in the first place but it does and not just with Jayco either
@stevedawson23902 жыл бұрын
Totally agree Godfrey
@MrEddiecos3 жыл бұрын
I don't think that manufacturer is the main issue, after all they do sell around half of all vans locally. A family member had a Coromal that leaked so bad the floor in the bathroom was close to rotted through and a work mate with a Nova has a leak in the roof right above the bed and is waiting for repairs. The worst thing about it is the waiting around for repairs and worrying is it going to happen again.
@gettingtheretravel3 жыл бұрын
If the car industry was this unreliable with quality all the time they would be in front of the ACCC. I think it's time the caravan industry got looked at.
@petervarley15232 жыл бұрын
Don’t bother buying another one, we had 5 different jayco vans and they were all the same, but an Evernew or similar no problems there, yes, are more money but you get what you pay for and same when comes to resale. Employees on the assembly lines at jayco couldn’t care less and they aren’t trades people. It’s a shame that no matter what your budget is a jayco still costs a lot of money for a wobble box that spends more time getting fixed than you’ll ever get on the road. Get rid of it before tackling gravel roads because you’ll have nothing left to sell. 😎
@peterbachmann79223 жыл бұрын
I was looking at the Jayco, yesterday, I thought the quality was poor. The cabinet doors and bench top, was very cheap. Te snowy river and the Viscount, are far superior quality.
@kman64823 жыл бұрын
You’ve seen the youtube Jayco assembly line, all got to do with quantity, not quality. I’ve had the rear of my JJ Outback replaced(all plastics)now it’s booked in to have the front lower panel replaced, the aircon has been replaced and a heap of other little things however everything is being sorted. It’s near the warranty expiry now so will be going over with a fine tooth comb and checking the issues you’ve had.
@gettingtheretravel3 жыл бұрын
Credit where credit is due, at least they do fix things. But they shouldn't happen in the first place.
@brentonl1746 Жыл бұрын
Thanks for your video on this Jayco, we had similar issues with our Jayco 13ft with leaking at the same place yours has and have had a few minor problems that I could fix. I'm I've got friends that have spent $100000 on vans and had multiple issues some were unfixable and had their van replaced. I understand Jayco are cheaper and thats what I can afford and going to pickup a new Journey 16.67.5 and I'm much more aware to look for these issues and look at sorting as many as I can. I guess there is always a compromise.
@darrengladman4242 жыл бұрын
Extremely disappointing to hear. We are looking at purchasing a Jayco outback tandem very soon. I hope that Jayco look at posts/video clips like these and take it on board. Come on Jayco, lift your game, and get behind Australians buying your product. Remember, we wouldn't accept this standard even if they were made in China.
@peterdouglas40733 жыл бұрын
Here Here, quality assurance is cheap and with the amount of time people say " i had it fixed under warranty" it would save them money. We're having weight issues with our 16.51-3. Being our third jayco we decided to down size but upgrade. HUGE mistake should have stuck with daylight axles. Going to follow you switch to lithium. Hopefully save 30kgs (2 x lead acid). Every time we think about an addiction or change the first thing we ask is how many kilograms is it going to cost.
@gettingtheretravel3 жыл бұрын
Yes every change affects weight. If something adds weight then I look for another way to save weight. I have just upgraded to Lithium and saved almost 50kg. kzfaq.info/get/bejne/l8Bjhqapr5zDoKc.html
@vanaclip3 жыл бұрын
Jayco has been struck from my list I'm still looking for my new van
@Mick_45913 жыл бұрын
I knew one person who on the hand over actually refusing to take delivery untill all issues were fixed. Second time around all gaps were with in tolerances 2 windows were replaced and all open and close with ease. He took a vernier with him and the gaps on doors draws and windows were all over the place.
@markandkim669 ай бұрын
I have a Journey Outback that had a crack in the roof over the loo, a water leak internally from the outside shower. Jayco said it was a 4 month wait time. I told them I wouldn’t except a 4 month wait with a leaky van, booked in the next week. Jayco are about “volume”, they have 48% market share in Australia, that means that literally every 2nd caravan on the road is a Jayco. Many people have the same issues, yet Jayco won’t address the problems, they just keep pumping them out and follow up during warranty visits. Jayco were affordable, and in some respects still are, but their top-tier vans are now over 100k, so look around peeps, there’s lots of competition out there. When you buy a Jayco and something as simple as a decal being so obviously crooked, there’s a fundamental issue in their factory when it comes to “quality control”, that’s the most disappointing aspect.
@gregpaterno14463 жыл бұрын
You pay good money for the van there shouldn’t have any issues Iam with you after sales service sounds crap as well
@kevindesira12984 ай бұрын
Those issues I’d say were more than minor. I have a jayco journey pop top 2019 and haven’t got any issues with it except a few minor details which I fixed. The window and the lack of silicone is outright bad for the company. Lift your game jayco.
@JustAnotherReviewwithAlek Жыл бұрын
I’m sorry you needed to deal with this. We faced the same issues with Jayco. I took the matter further and I received my money back. I know have a Snowy river Chinese brand (Regal) and there is no issues at all. Jayco is absolutely rubbish and people need to realise this.
@LongStraightLines2 жыл бұрын
Issues like these are always a risk when you pay at least 20k+ less than for an equivalent van. I really don't understand how these basic workmanship problems can keep happening with the huge feedback Jayco must get plus their ongoing costs repairing them.
@gettingtheretravel2 жыл бұрын
They’re also a risk when you pay $20k more than an equivalent van. But I think there would be a lot less issues.
@buticks63883 жыл бұрын
This is why they are called Junkco's within the business. I know dealers who won't trade them.
@54Mizery Жыл бұрын
Thanks. You have clearly described the quality issues you have experienced and supplied good video evidence of them. Jayco should have replied to this video and contacted you to make good the defects under warranty or they are a manufacturer not worth considering. This video I see is two years old so I am asking did they.
@gettingtheretravel Жыл бұрын
Everything was fixed under warranty and I’m happy to say 3.5 years later we have had no more issues. Just disappointed with the quality from factory. Never had any feedback or contact from Jayco, including my dissatisfied customer survey after purchasing.
@54Mizery Жыл бұрын
@@gettingtheretravel Thanks. Good to know that it got fixed.
@ianbray86872 жыл бұрын
Great video Mate, the problems you're having are a bugger. I'm now on my 3rd Jayco van & agree with your assesment of them being built to a price... but I honestly think they are value for money regardless. Yes they do have a reputation for poor quality BUT as you said they are the biggest van manufacturer in Oz, so I would be curious as to the warranty claims they have compared to other manufacturers & the percentage difference. If Jayco have only 1 problem for every 50 vans sold & another company has 1 problem for only 25 vans sold I know which one I'd buy! Go back to your dealer, stick it to them!
@ianbray8687 Жыл бұрын
@Mario Gerada Maybe you never fully understood my comment. Yes, Jaycos have their problems BUT so do ALL other Caravan manufacturers. The only reason you hear so much about Jaycos is that they own approx 50% of the Australian market. Look at Toyota, yes they have their faults too BUT their percentage of issues is much less than other manufacturers because of the amount of vehicles they sell AND at the cost of their vehicles compared to others.....BETTER VALUE FOR MONEY.
@ladysusanjane26823 жыл бұрын
I get so worried when I watch these videos. I can’t really afford a more expensive van and even if I could, who do I trust? For me, the worry would be the leaks. They are just unacceptable really. The difficult thing is that some people are lucky and have no or very little problems. That is the real problem...inconsistency in manufacturing and servicing. In yr travels, what caravans have a good reputation?
@gettingtheretravel3 жыл бұрын
Plenty of people with Jayco’s who’ve had no issues. They also have a large dealer network for backup and service. I will happily post up a new video of how good the van is in a couple of years if I have no more issues. Any caravan is going to potentially have problems and Jayco certainly aren’t the worst.
@gregcooks-qr9wk3 ай бұрын
Over the years told so many stories of problems. I purchased a van 3 weeks ago it wasn’t a Jayco.
@harryhunter1143 жыл бұрын
??????? You Bagged the Company and the Van... BUT You Luv the Van ???????? Welcome to the world of "Caravaning" ( Yes, I have been involved in the industry for over 20 years)
@gettingtheretravel3 жыл бұрын
Didn't bag the van itself, it was the workmanship I have an issue with.
@JoeDebono3 жыл бұрын
Jayco have always been cheap and nasty, the problem is that they get away with it so there’s no incentive for them to do any better. The problems you pointed out seem trivial enough but to me, it’s an indication of the manufacturer’s attitude towards their customers. They don’t care that minor problems can quickly turn into bigger ones, the last thing you’d want mid way into a trip of a lifetime, ruining the experience.
@tonywu6833 жыл бұрын
Any suggestions of a different manufacturer who may have better quality?
@gettingtheretravel3 жыл бұрын
They can all have issues, you sometimes just get unlucky. I'm not saying don't buy a Jayco, I'm simply saying that I won't because I expected better from the biggest manufacturer.
@Mick_45913 жыл бұрын
Just Briliant (JB) caravans New Age caravans just to name 2
@supfpv2 жыл бұрын
@@Mick_4591 ha new age, good one mate. i have heard bad about them
@jamieknight9636 Жыл бұрын
2 years later, how's it been ?
@gettingtheretravel Жыл бұрын
No more issues thankfully.
@bobkats Жыл бұрын
Two years later? How is everything?
@gettingtheretravel Жыл бұрын
No more issues thankfully.
@DiHandley2 жыл бұрын
I wouldn’t buy Jayco in a fit! The build quality is atrocious and the materials used second rate. You could be forgiven for thinking that being such a large Australian company they would be good quality. They don’t age well and as such the secondhand value is low. Cheap badly made junk!
@arkhamkillzone3 жыл бұрын
Jayco are just looking to make money and turn a profit. Even if that mean crafting inferior products that look sturdy and good for sale.
@parkerkenin2238 Жыл бұрын
It's not just Jayco, Caravan manufacturers don't give a shit about the quality of their builds, you talk to folks on your travels, not one person says anything good about their van The caravan industry charge customers like a wounded bull for their product yet the quality is crap. I don't understand why it is that this industry hasn't been cleaned up.
@gettingtheretravel Жыл бұрын
Totally agree. I think the problem has got a lot worse over the last couple of years and I think it will get worse during our current labour shortage.
@parkerkenin2238 Жыл бұрын
@@gettingtheretravel My wife suggested we get another van, I stood my ground on that and said no, we will get the work done on it by those that is into van repairs, in that way it will be upgraded to the specs I want. I hope you get your issues fixed mate.
@gettingtheretravel Жыл бұрын
@@parkerkenin2238 van is 3 years old now and all issues were sorted either under warranty or by myself. We’ll be hanging on to this van for a while now.
@robertpascuzzo1533 жыл бұрын
Sell it while you can I there is that many issues now wait another year or two and it will fall appart
@gettingtheretravel3 жыл бұрын
Actually I disagree. I’ve fixed all the issues and modified the van to suit me. I love the van and it’s lay out, just Jayco‘s quality control is what I have an issue with.
@gettingtheretravel3 жыл бұрын
Actually I disagree. I’ve fixed all the issues and modified the van to suit me. I love the van and it’s lay out, just Jayco‘s quality control is what I have an issue with.
@triggerhappy8872 Жыл бұрын
Being a plumber & gasfitter I’d rip that pathetic pipe work out & do it correctly & flash up all the gaps & leaks. It’s just not worth taking it back & getting those unskilled flunkies attempting to fix things that they have no trade qualifications to fix things. I gotta Jayco swift & haven’t had any real issues. I reckon there better than a lot of off-road camper trailers that are basically a roof top tent on a trailer & the stove & sink pull out the side? Nah i wanna cook inside if its raining or 47deg out in Longreach with a trillion flies buzzing around everywhere. But I’ve met lotsa people & read & youtube watched & a lot of other brands have bad issues. They should all be regulated like building a home or modifying a car/engine everything is inspected & scrutinised & passed & proof of Licenced installers. But these caravans that cost $30 up to $150k seem to get past all that proper scrutiny & have flunkies doing work that is illegal & rough as guts, holes to big filled with silicone & pipes & wire’s that is all of poor quality.
@Aphony663 жыл бұрын
European vans have none of these issues
@GenproEnterprises3 жыл бұрын
The industry is self regulated so they can do what they want and do! The workmanship is shit at best, and the rest like electrical and plumbing is usually carried out by sub-contractors. What you have pointed out wouldn't happen if they had quality inspections along the process of assembly, so that is a sure sign it doesn't happen. To be perfectly honest, you've just bought a piece of shit, stapled and siloconed together. Take that van over corrugations and see what's left after 200 kms of travel. Some of the Chinese imports are being put together better than Jayco now, that's why their prices have increased. $45,000 to $70,000 for a Jayco and put together like that is a disgrace.
@gettingtheretravel3 жыл бұрын
Actually just taken the van down the Gibb River Road a few weeks ago. Happy to report not one single issue. There will be a video on that in a few weeks.