Jira Automation: Send Customized Email Notifications when Tickets are due

Рет қаралды 13,764

Күн бұрын

In this tutorial, we will show you how you can use automation to send customized email notifications when issues are due.
Automatically scheduling tasks can not only reduce manual work for your team, but also ensures consistency and reliability in your workflow.
Summary:
00:00 Introduction
01:00 Rule 1: Ticket Assignee Ticket Due Notification
05:23 Rule 2: Lookup Issues Notification
- Original post with all the email templates: community.atlassian.com/t5/Ma...
- Smart Values: support.atlassian.com/jira-so...
If you enjoy this video, please subscribe: / @elisolutions

Пікірлер: 28

@ATRoss-pw9ue 2 жыл бұрын

This is the best Jira automation video I've seen yet. Very concise and to the point. Easy to follow with zero fluff. Thank you so much!

@elisolutions 2 жыл бұрын

You are welcome! Glad you that you found it helpful.

@FUD84 Жыл бұрын

thank you, very helpful and easy to follow

@elisolutions Жыл бұрын

You are welcome!

@subhammishra4408 10 ай бұрын

Thanks! Very helpful

@elisolutions 10 ай бұрын

You are Welcome!

@HimanshuSingh-ih4jn Жыл бұрын

It was helpful sir. Thank you so much :-)

@elisolutions Жыл бұрын

You are welcome!

@noamelbaum Жыл бұрын

Great tutorial !! in second example - is there an option to send using this method to assignees a list of their due tickets (i.e. create a list per assignee and send to her/him the list?)

@elisolutions Жыл бұрын

Hi There, I don't believe there is a simple way to that through automation unless you create a rule for each assignee. There is no easy way to iterate through the assignee list. What I would suggest is instead is to create a dashboard or a filter and use the assignee = currentuser() JQL and have them subscribe to it so that they get a daily email.

@youtubecelebrity 2 жыл бұрын

thanks a lot for this video. how can I fetch the list of issues from a fix version that was released?

@elisolutions 2 жыл бұрын

You can follow the example here: community.atlassian.com/t5/Jira-Software-questions/Automation-when-version-released-post-release-notes-to-slack/qaq-p/1415084 Good Luck

@noemiescutia Жыл бұрын

Video was great and I was able to get this to work on past due issues. I would guidance on how to setup automation where it only displays task due today, not past due or due next week. Can someone help? I am not a programmer. Thank you.

@elisolutions Жыл бұрын

Hi, you will have to update your JQL as follows: DueDate >= startOfDay() and DueDate

@breathingrace3800 2 жыл бұрын

what if my instance of JIRA does not have a "look up issues" action option, is there a different way to do that portion? Thanks!

@elisolutions 2 жыл бұрын

Unfortunately, you will have to wait for Atlassian to implement this in the data center environment.

@mayurimijaju1398 2 жыл бұрын

How can I do that according to priority's of the issues like critical, high ,medium and low?

@elisolutions 2 жыл бұрын

Hi Mayuri, Update the jql to include priority conditions. For example for critical priority: priority = high and status != done.

@ChandanChoudhary007 Ай бұрын

can't find lookupissue option. Also, I want one assignee to get one email for all the issues instead of seperate email for each issues.

@elisolutions 25 күн бұрын

@@ChandanChoudhary007 can you confirm that you are in the cloud instance?

@sameermohamed5522 Ай бұрын

Hi For some reasons the second rule when implemented as per the video. Body of the email does not pull up any tickets. Please help

@elisolutions Ай бұрын

Check the jql that you are using. There could be a typo. I suggest you post the issue in the Atlassian community and include screenshots of your rule.