Junk fee law bans restaurant surcharges

Рет қаралды 36,880

3 ай бұрын

Some big changes may be coming to a menu near you. A decision by the state attorney general means there can be no surcharges added to your restaurant tab - everything must be included in the price you see on that menu. As Terry McSweeney reports, it’s leaving a bad taste in the mouth of some restaurant owners.
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Пікірлер: 269

@xcqematic1 3 ай бұрын

That restaurant owner claiming no hidden fee will cause people to dine out less just admitted she is tricking customers for business 😮

@dwong101 3 ай бұрын

Worst part She doesn’t even admit to the fact that.,, If the customer finds out about the junk fees after dining, they’re less likely to return cuz NO ONE LIKES TO BE RIPPED OFF.

@dwong101 3 ай бұрын

I wish Niagara Falls did this. They literally alllow hotels restaurants to put ridiculous fees 10% “tourist fee” which the owners just pocket. Ridiculous

@CptLoco420 3 ай бұрын

Thank you, I caught that too. She basically said she's mad because she's not going to be legally allowed to bait and switch her customers anymore.

@superzero4250 2 ай бұрын

She wasn’t necessarily a restaurant owner, but rather an executive of the Golden Gate Association for Restaurants. Bottom line, few of these people in those positions of influence tend to lack economic and financial backgrounds, that ultimately leads to them talking out of their derrières… 🤔

@Evernia6181 3 ай бұрын

Um, people deserve to know what they are expected to pay up front

@DavidDLee 3 ай бұрын

If the full price is on all items, "its going to cause diners a sticker shock". Let's hide it in the final bill!

@jasonscott4366 3 ай бұрын

Thats already against the law

@ESPcrb Ай бұрын

@@jasonscott4366so why hasn't that stopped it then??. These companies are basically saying that their business will suffer because they won't be able to receive their customers..... I don't get why people are so against this. All I hear is people saying that it will hurt these businesses, it will hurt our economy, the companies will just increase the prices... Yeah, let's just lie to the consumers to make record profits...

@soldier3335 3 ай бұрын

I would rather be shocked with the sticker price, than be ripped after I've eaten

@greengeezer5069 3 ай бұрын

That chick literally admitted to stealing from her customers 😂

@DeusEx.Machina 3 ай бұрын

I don’t feel bad for anyone who tries to deceive their customer.

@jessicah3782 3 ай бұрын

ok customers who dont care what the real price is aka "no need to tell me up front" are crazy af. like tf if you dont really care about price, there should still be no problem being told THE REAL PRICE. For people who actually budget and plan their finances, this is a big deal. Not being upfront in the beginning is scammy.

@sidneychan1372 3 ай бұрын

She is just being ostentatious

@s.r6331 3 ай бұрын

Shes part of the problem and the reason y business are allowed to do what they're doing. Smh

@turbo_brian 3 ай бұрын

"Our customers will know how expensive their products cost? This is so unfair!"

@victor77777771 3 ай бұрын

No more Tips

@thevoid1337 3 ай бұрын

Get everything for yourself then. Better yet, don't eat out.

@s.r6331 3 ай бұрын

@@thevoid1337tips are earned not mandatory.

@eddielombera5862 2 ай бұрын

@@thevoid1337if I could I would, most service is ass and they still demand tips lol

@smileandlaughs 2 ай бұрын

@@thevoid1337 Have you considered it would be better for you and other waiters to be paid at a higher wage rather than receiving tips? Honestly, if restaurant can just call my order I'd be happy to get it myself rather than leaving it to someone else to bring it to my table. One less person to possibly spit in my food.

@Irreve-rsible 2 ай бұрын

@@thevoid1337 Tips are generally non-existent in many countries. It's an accustom, not a factual concept that is necessary. You work well, and you get a good tip. If they don't want to pay their servers, then you are able to decide their pay essentially and that's why the system works. Your logic isn't making sense to me, may I ask more?

@dottier3145 3 ай бұрын

We need to demand no junk policies in government bills

@CcpLayFlat 3 ай бұрын

That lady in the video who said she does not want to see the price up front, she is insane. You don't go to a doctor's office or a car dealership not knowing the final price you have to pay... oh wait 😡. Price transparency should not be limited to hotels and restaurants, it should be everywhere!

@marcocalderon4660 2 ай бұрын

she doesn’t care about the price she just wants the food.

@Irreve-rsible 2 ай бұрын

Sometimes when people have too much money they spend money on frivolous and superfluous things and tend to disregard such things. That's a habit that I've both seen, heard, and experienced with people that come upon higher-ends of wealthiness is that they tend to not care, and as a result they assume everyone else is the same in regards to disregarding pricing, etc. It's the unfortunate truth, glad to see that they're working on enforcing full disclosure of pricing in-advance, always frustrates me personally.

@CareyHolzman 3 ай бұрын

If you have to deceive customers to get business, you need to get out of business! I don't like being lied to!

@tnnsboy18 3 ай бұрын

If a business has to screw/trick customers. Then it shouldn't be in business....

@UpUpDnDnLtRtLtRtBAStart 3 ай бұрын

Insurance companies for sure

@0pTicaL 3 ай бұрын

SF Mandate is a illegal charge restaurants add to your bill for extra profit. Wages, healthcare is all supposed to be taken care of by your BOSS, don't pass that bs onto the consumer when it's the owner's responsibility.

@PigRipperLAW 3 ай бұрын

There is no good reason to play games with the bill. Between low wages & high prices for food, tip & taxes; any extra charges can make it unaffordable for many people to enjoy a meal out. Be up front.

@gotafarmyet4691 3 ай бұрын

I wish they would place the tax in the menu as well that way you know if you can afford to there as soon as you see a menu in the window. The Junk law should apply to that too. I understand why tipping is done, but considering how it is being used now it too should be removed. Tips should never have been counted as part of a wage, and it is a slap in the face to any who works a job that has no tips.

@PigRipperLAW 3 ай бұрын

@@gotafarmyet4691 like the tax on the menu. But tipping is pure evil. The price of service shouldn’t be up to the whims of random people. Tipping is absurd.

@kenastl 3 ай бұрын

This is a welcome change and about time. The only fee should be the sales tax plus menu prices.

@crowpvpgod4537 3 ай бұрын

Sales tax shouldn’t be a thing either.

@_iErik 3 ай бұрын

It’s kinda weird that you’re not okay with junk fees, but you are okay with sales tax. Sales tax is just a fee to use the money you own (and have already been taxed on).

@malimish 3 ай бұрын

Oh great idea Laurie, so to get people to dine out more, let's lie to them about the actual price. That's a great way to get customers to come back. Glad to see this law finally happening.

@Eurlanful 3 ай бұрын

The reason why some restaurant owners are opposing the new law is because many of them, not all, but many, use the upcharge fee money as their personal cash machine. They take the money as an upcharge for "mandated health care" and then use it for whatever they like. Unfortunately, this money doesn't always end up in the employee's pocket or go to the group health plan.

@quippy8402 3 ай бұрын

Those owners are talking as if charging hidden fees would bring out more customers. Nah.. people avoid dining out because of those hidden fees. Many say "never again", "fooled once is enough" and avoid restaurants and hotels that charge hidden fees. The best is to enact laws to require the inclusion of service charges in the price, like many European countries do.

@annsgal2025 3 ай бұрын

Can a customer refuse to pay the hidden fee ? What I do is I reduce the tip accordingly. If any fee appears on the cheque as a surprise, I will also do what ever it takes to not get ripped off by the restaurant.

@beaniemac 3 ай бұрын

We need to ban this practice nationwide. Just include it into the price and stop trying to be deceptive.

@x-men69-96 3 ай бұрын

Ban tips as well

@paolo-n2000 3 ай бұрын

Dine at a fast food drive-thru if you don't want to pay to eat a great restaurant that provides excellent service & hospitality...

@x-men69-96 3 ай бұрын

@paolo-n2000 nope, the rest of the world doesn't have tips. It will help the waiters earn a living wage without worrying about not getting any tips

@ALT-vz3jn 3 ай бұрын

@@paolo-n2000are you daft? Banning tipping culture doesn’t mean the restaurant owners shouldn’t be forced to pay their workers a living wage instead of relying on tips to do it for them.

@paolo-n2000 3 ай бұрын

@@x-men69-96 - BS!! They just add the service charge...aka "tip" directly onto the check. In the US, the tip is discretionary...depending on quality of the service & hospitality. Go back to dining out at vending machines and you'll have nothing to whine about!!! 🤣

@paolo-n2000 3 ай бұрын

@@ALT-vz3jn "Daft"??? OMG!!! 🤣 Go back to eat at your school cafeteria!!!

@myharryface 3 ай бұрын

Any place that did this … I stopped going. So I applaud this change. Transparency is important and expected.

@mrparkerdan 3 ай бұрын

interestingly, food delivery apps like Doordash are exempt from this ban 🙄

@chrism82793 3 ай бұрын

That is false this is specifically made for them it's any junk fee they're only covering one part of the law

@FlyBoyMT 3 ай бұрын

Oh Katie, tell me you come from money without telling me you come from money. “I don’t care about the price, it’s about the experience”. Give me a freakin’ break.

@tiffanijones5569 3 ай бұрын

If there is a sur charge I wont tip!!! Hidden fees are ridiculous!!!!

@debbiehernandez3945 3 ай бұрын

Hidden Fees are trickery. They have always been a scam. The price on the menu is the price period.

@thevoid1337 3 ай бұрын

Lol you'll be in for a shock when you check your utility bills.

@karimb1724 3 ай бұрын

This is why in many places you pay first before you receive your goods, if you dont agree with the price then you can always walk away or change your order.

@ritar6769 3 ай бұрын

It’s already sticker shock when I get a bill and see 15% added for this 20% added for that just tell me upfront. That logic of sticker shock doesn’t make any sense. If they do tell you, what is for is tiny all the way at the bottom of the menu often at the back

@soapa4279 3 ай бұрын

Katie Brown Davis, you definitely speak for yourself there lady. Keep your debt habits away from everyone else.

@crjetpilot 3 ай бұрын

I’m fed up with the whole restaurant scene anyway. I can afford it, but choose to say no. Doing a whole lot more cooking at home, eating healthy.

@rholmst 3 ай бұрын

So, I guess sales tax would be considered a junk fee too.

@seymoursmix4810 3 ай бұрын

went to trader vic's 16 mos. ago and noticed an "admin. fee' on the check. we questioned/challenged this extra charge and they agreed to remove it. not fair to be expected to tip on a total that includes fees that have nothing to do with quality of service, you need to subtract it before calculating tip.

@muffintop420 3 ай бұрын

What's sketchy is they agreed to remove the fee, proving it's bs!

@Me97202 3 ай бұрын

Until restaurant prices are more reasonable, until they stop forcing us to tip for mediocre service, I won’t be going to restaurants.

@swallowedinthesea11 3 ай бұрын

Have fun missing out! Go watch The Nun 2

@joshjordan1486 3 ай бұрын

I just don't tip anymore, where I'm at they have to have a sign at the entrance and on the menu if they try to add it themselves or you can have them take it off.. wich I do.

@bobbob-vw4cc 3 ай бұрын

maybe don't vote democrat if you want more reasonable prices.

@cerebrumexcrement 3 ай бұрын

@@bobbob-vw4cc this is capitalism. thought u liked that?

@muffintop420 3 ай бұрын

We used to go out to eat maybe once a week. Now we rarely go out to eat, and if we do it's at places we know what to expect. Problem is now the food isn't so great, prices are high, and service is bad. I'd rather have good food that's better for me and costs less, so cooking at home is the much better option. Plus I have leftovers for lunch!

@marct9942 3 ай бұрын

So, if I understand this, that plump blonde is saying people will eat out less if they know how much they are paying before they order??

@JC-wn1sp 3 ай бұрын

She’s a liberal 🤦‍♂️

@marcocalderon4660 2 ай бұрын

What plump does mean. My English isn’t well. It sounds comedian 😂

@carolr7823 3 ай бұрын

Good. There should be no fees on restaurant bills. Also, IMHO there shouldn't be tips. They just need to raise their prices and pay their employees a fair wage.

@mediumrick7667 3 ай бұрын

Good. Hidden fees can be deceptive. Just price menu items what it costs and let diners decide based on straight forward pricing.

@ranz1022 3 ай бұрын

Just decrease the tip by the amount of hidden junk fees when paying.

@beaniemac 3 ай бұрын

This is what I do

@kennielsen3896 3 ай бұрын

I also do this PLUS, I don't return to that business. So, they're hurting their business and employees.

@nhernandez925 3 ай бұрын

If there is a hidden fee I just don't tip. Your tip is the hidden fee.

@justsomeguy9555 3 ай бұрын

"If people knew the real price, they might not buy it." - Laurie Thomas, Golden Gate Restaurant Association, in public & on the record. Kinda curious if she'll ever really understand what she just said.

@Anne.411 3 ай бұрын

Isnt this hpw it should be? Tips need to stop being expected as well. They got to earn it

@TheRealRobertG 3 ай бұрын

U realize that the majority of tipped workers are paid less than federal minimum wage right?

@mrparkerdan 3 ай бұрын

@@TheRealRobertGnot in california

@middleguy1776 3 ай бұрын

Unfortunately servers pay taxes on what they sell. The government assumes they'll receive minimum 10% and tax them on that. When you don't tip they have to pay to serve you. Can't tip don't eat out. It's simple

@JD91909 3 ай бұрын

@@middleguy1776that's why I don't eat out much

@joshjordan1486 3 ай бұрын

@@TheRealRobertGthe owner has to make up the difference.. try again.

@melaniewantsabeer243 3 ай бұрын

How amazing it must be to not care about restaurant prices the only one that wants hidden fees are the entitled

@user-dw1ls3rp1l 3 ай бұрын

They will just bake it into the menu prices. On a slightly different note, I went from eating out at least a couple times a week, to maybe once a month at a higher end restaurant. No more chain places. They want you to tip 25% to a machine on my table after I see my disinterested server smoking darts by the dumpster and taking 10 minutes to refill my Diet Pepsi.

@Vmglf 3 ай бұрын

Good. You know it's junk when they try to get you to tip on those fees as well.

@laleki9 3 ай бұрын

We need to know the price upfront! The lady @2:07 has a loose screw. Glad this passed.

@thesadboxman 3 ай бұрын

1:23 So what Laurie is saying is that we should consider tricking restaurant customers so they dine out more? 🤔

@user-em1ux2zq7q 3 ай бұрын

If you have never worked in the food industry then you should know a lot of restaurants have insane amounts of food waste. The money that could be spent on labor is spent elsewhere.

@wlittleman 3 ай бұрын

I'm so happy for this. I hate these hidden charges, so much that I stopped dining at restaurants that charge the fees.

@propblast82nd 3 ай бұрын

The worst junk fees are taxes

@dquan731 3 ай бұрын

Why don’t you just move to the jungles and live by yourself? Society needs taxes to function. Like roads, police, fire, doctors, laws, courts, jail, clean air, safe food and drugs? Where do you all of that comes from? 🙄

@propblast82nd 3 ай бұрын

@@dquan731 I live on my ranch away from the concrete jungle and the air is always clean

@Raymond-zz5pi 3 ай бұрын

@@propblast82nd putting Hidden Valley on your French fries doesn't mean you "live on a ranch".

@aw8079 3 ай бұрын

Without Taxes you may have never learned to read. Only the rich could afford school. Without Taxes only the rich could call the fire department for help. Without Taxes the gas stations could sell you a "gallon" but there would be no oversight by the county. Without Taxes, only the rich would travel on (very few) private roads. Tax wealth. Stop taxing Labor.

@swallowedinthesea11 3 ай бұрын

@@propblast82nd But you still pay property taxes like the rest of us!

@DarthJay91 3 ай бұрын

Good law

@clearwater4806 2 ай бұрын

We also need to get rid of tipping and taxes. Include those in the menu price as well. What you see is what you pay exactly like Europe and Asia.

@DeusEx.Machina 3 ай бұрын

Also, let’s be honest, most restaurants are established by people who have little money, but want to be called “Business Owner” so bad 😂😂.

@middleguy1776 3 ай бұрын

So you make fun of someone who's taking a risk with their money? Tell us you're a loser without saying it

@joshjordan1486 3 ай бұрын

@@middleguy1776they picked the business with the lowest margins and highest fail rate...😂😂😂

@middleguy1776 3 ай бұрын

@@joshjordan1486 well at least you understand economics and business.

@cerebrumexcrement 3 ай бұрын

it takes a lot of money to even start a restaurant business. ive only seen the "business owner" mentality from entitled folks who had access to a lot of funds and thought running a restaurant would be easy.

@justsomeguy9555 3 ай бұрын

@@cerebrumexcrement Bingo. Hence Laurie Thomas out here saying "If they knew the price, they might not buy it" as if that excuses lying is just a massive sign of entitlement.

@countbenjamin1442 2 ай бұрын

Too the association...people remember the price after the fees are added so it won't stop people. It would be nice to know as I am ordering what I am going to pay in case I am on a budget.

@Napoleon-xp3sm 3 ай бұрын

"About the experience"....wth. Okay you are well experienced.

@joshjordan1486 3 ай бұрын

Just remember not to tip either.

@ZacoWhacko 2 ай бұрын

No sympathy for hidden fees.

@Ryan125y 3 ай бұрын

Wait people will know the total cost before they order? Outrageous, next they will compare prices between restaurants.

@xhcmx808 3 ай бұрын

There’s a restaurant that hires employees from troubled backgrounds. On the bill, a % surcharge is added for staff training and mental health or something like that. If you don’t want to pay, you ask to have it removed. How awkward is that? I heard their food is good but I’m not interested in dealing with that.

@AOkimarisZX 2 ай бұрын

Junk fee should not exist in the first place

@joanndavis4843 3 ай бұрын

Like that one restaurant owner says he'll work longer and cut back on staff to not add surcharges. I didn't realize surcharges included paying the owners to take the day off. And that lady who says she doesn't mind any extra charges that she doesn't even look at on her bill anyway, definitely must be single with no dependents because who else would say that? Paying for ambiance should be part of the deal, not extra (plus that music in restaurants is too loud as it is!) What next? Ice, or no ice?, for the second it took to scoop it. Seriously, if it was found how to tax just thinking nobody would leave their house.

@MoonDog991 3 ай бұрын

There should never be hidden fees on ANYTHING. Tell me exactly what I'm paying g for.

@hwica2753 2 ай бұрын

If you go into a store to buy a "widget", and the price charged has hidden add-ons, you can refuse you buy it. If a restaurant has hidden charges when you get the bill it's too late because you have eaten the meal. The sticker shock argument is a way to defraud customers. As an aside, the US should follow Europe where all prices include sales tax (VAT).

@raulthepig5821 3 ай бұрын

Can we now ban all the junk fees the Guberment piles on all our utility bills?

@sgtpepperz25 2 ай бұрын

They need to do this everywhere, corporations at resorts really get you, rental car companies too...

@SybilKibble 24 күн бұрын

Good. Go after the hotels who charge hidden "deposit fees" and then refuse your stay after you've been charged, next.

@user-wx9nt1fv9z 3 ай бұрын

About time. Taking about baiting you with hidden fees

@LedGuitar1218 2 ай бұрын

In a nutshell… Restaurants added surcharges to convey to customer that hiking up minimum wage has a ripple effect and consequences beyond the benefits for employees. California Government officials didn’t like being shamed. This law is the result.

@ellenm2873 3 ай бұрын

I remember this restaurant charging me a Covid fee, another one charged me 15% surcharge which was separate from the tip I found out-I just gave that as the tip bc I didn't know, so they are charging me essentia;lly 30% more and it was an expensive place to begin with!

@hyphydan 3 ай бұрын

How about auditing all Restaurants for immigration and health violations?

@pamelasmith514 3 ай бұрын

Never heard of junk fees. This is an eyeopener.

@BOTzerker 2 ай бұрын

Does this new law still allow restaurants to charge a "Cost of Doing Business in California" fee? I've seen it attempting to order from the pizzahut website and selecting a pizzahut store in Los Angeles. At checkout such a fee is listed so I chose not to go through with the order.

@Carbrat 3 ай бұрын

If you can't afford it, why should the restaurant hide it from you and subject you to cost that you didn't count on. Bait and switch !!??

@soapgirlsrule 3 ай бұрын

I don't eat out in SF anymore bc of all the secret charges. I'm done.

@_iErik 3 ай бұрын

Need this to roll out everywhere, not just California.

@rainbow1021 3 ай бұрын

Stop tipping

@jmason61 3 ай бұрын

People are stupid if they rely on the government to regulate fees that impact them...if you go to your restaurant & are happy with the price, you go back. If you think it's a rip off, you don't..... now how tough is that

@livingjoe1 3 ай бұрын

The last time I dined at a restaurant was pre-pandemic. And since I have transitioned to take outs occasionally.

@vmobile890 3 ай бұрын

Before covid my family ate out 3 times a week . Now not even 3 times in the last 4 years . Home dining is wonderful .

@DakotaFord592 3 ай бұрын

Good!!

@RNC-7-15 2 ай бұрын

It didn’t ban them. Just now have to be clearly posted. So prices are the same.

@jessicah3782 3 ай бұрын

yay!!! thank god cause wtf it's like another tax which NO ONE warns you about. at least have it on the menu. but no, yall wait til the bill.

@CorridosXmusic 2 ай бұрын

How about NO TAXES FEES

@davinxi5926 3 ай бұрын

Credit card fees eat more than you can pay off…. It’s so unfair

@maestrovso 2 ай бұрын

So if you can't scam people, they will be less likely to patronize the no scam businesses? That is why I almost never dine out in the US. I dine out happily when I travel overseas. I can cook circles around most of these few tricks pony professional chefs, as I am a serious foodie and homecook. Oh, and there is this big party surcharge which makes zero sense. If you bring a big party, it is like bulk purchase and you should be given a discount due to volume purchase.

@theo9976 3 ай бұрын

Restaurateurs that charge hidden fees are deceiving their customers into thinking that their establishment is the same price as other restaurants that don't charge hidden fees. Shame on them. If they can't survive without deceiving diners then they should go out of business and let another restaurants takeover their space that will charge up front pricing.

@camillecali2 3 ай бұрын

Hidden fees should never be allowed. At least mark in on the menu. Like when they say additional gratuity added for larger groups. I get that but put it in the menu

@ChiRusNkFUSA 2 ай бұрын

They are now going to raise the prices

@PalmBeachDog 3 ай бұрын

Cooking at home is an option.

@user-eu7pr8ye1t 3 ай бұрын

Sticker shock is way better than a bill shock. At least you know upfront and don’t feel cheated. The lady there is admitting to wanting to trick and bait customers with a lower menu price. Not sure if she understands her customers will leave with a bitter aftertaste.

@toastedg1 3 ай бұрын

Yay no more tipping. 🎉❤

@slv8535 3 ай бұрын

I bet Laurie Thomas would be outraged if a gas station added a "service fee" after she filled her tank. /s

@bvang8370 3 ай бұрын

"Adding hidden fees to price of menu can cause sticker shock". You get sticker shock either way. Sticker shock before ordering or sticker shock after. Of course theses places want sticker shock after because by then, it's too late and customer must pay.

@MiddleAgeAsian 3 ай бұрын

Restaurants only going to fool people once. After the first time with the fees, they’re going to know and decide accordingly

@popeyesailorman911 3 ай бұрын

Mo Mo Paradise in Torrance charged me 18% Surcharge for a Party of 2 ✌✌

@seadweller386 3 ай бұрын

The funny thing is most of these restaurant crooks’ junk fees are taxed.

@misko7482 2 ай бұрын

It is the state and city that introduced all those extra fees and charges. I consider them a tip and lower my tip accordingly. Start voting people if you want more money in your pocket. I certainly vote with my $. SF is in such a decline anyway that I barely do that anyway compared to years before. And now with minimal wage increase in CA to $20 expect both layoffs and price increases. Not just in junk food places. Someone making $30 an hour somewhere else will want a raise too as they compare - failing businesses, making one employee work twice as much, price inflation to pass it on consumer, moving out of state. Pretty obvious where this is going to lead...

@jej2371 3 ай бұрын

so every time the government adds a fee or increases an existing one does the restaurant need to adjust their overall menu pricing? seems like a waste of menus. Are they taxing us on the surcharge amounts if the surcharge is added into the total price of the item? are we taxed anyway? so confusing... no fees or surcharges at home and i can eat in my underwear while watching Star Trek.

@user-wt5bf4rw7e 3 ай бұрын

They are getting upset because they can't rip consumers off.

@walkerpantera 3 ай бұрын

Dining out has completely lost all the appeal i grew up with. there will always be eat-out options, but the days of the expensive brick n morter restaurant are numbered. Waaaaaay too many less mussy fussy options, especially enjoying cooking and eating your own food at home.