當你上了飛機，眼前的空服員總是笑臉迎人，殷勤招呼你所有的需求。在工作岡位上，他們不能有「笑容」以外的表情 (不笑？或許就會被指指點點)。而這樣將情緒完全屏除的職場環境，不僅限於空中，而是許許多多服務業面臨的問題。我們應該如何改善這樣的現況，抑或做更多的討論和包容呢？
After undergraduate, Chang served as a flight attendant for China Airlines about seven years. The experience benefited her academic research tremendously. Chang thinks sociology is a realization of daily life and hopes to bring this positive, energetic power to every single person she meets.
Although “emotional labor” is just a name, it’s still a big issue to Taiwan’s service industry. Not only cabin crew but many other attendants regularly transfer attentive and positive emotional reaction to present “professional” impression. However, are we just abusing “emotional labor” to make lots of attendants suffer from invisible damage?
”Emotion is not still, what invisible does not mean it never exist.“
This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at www.ted.com/tedx