HOW TO HANDLE ANGRY CUSTOMER/GUEST in a five star hotel or restaurant.

Рет қаралды 480,263

5 жыл бұрын

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This video is a complete explanation of how to handle a guest whois doing complaints
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email :- management.hospitality@yahoo.com( for student query)
email :- anand.ihm@gmail.com( for business query )
#complainthandling#angrycustomer

Пікірлер: 795

@kalpla 5 жыл бұрын

follow me on instagram for all latest updates by clicking the link below instagram.com/cvbioresume/ complaints are opportunities and not threats

@neel604 5 жыл бұрын

Sir congratulations for marriage life

@viveksingh-sf6ye 5 жыл бұрын

Hlo sir. M an IHM Lucknow 1st year student. Today i went to a cafe as a guest and the burger i orderes had a hair in it. I was not charged for the burger then, so is the right rhing to do or as a staff they could have offered something else. Also if the meal is prepaid as in case of buffets, what can be done if the guest didn't like something?

@kalpla 5 жыл бұрын

Offer any thg else only if the guest wants ,

@subodhkhichar9620 5 жыл бұрын

Sir please reply me Whats better AIHM Or IHM 🙂 I trust you 🙂

@roykookie4237 5 жыл бұрын

ѕιя му αgє 18 иσω ι'м ωσякιиg ιи ну∂єяαвα∂ нαвѕιgυ∂α ѕωαgαт gяαи∂ ι'м иσт ∂σιиg нσтєℓ мαиαgємєит вυт ι'м ѕтιℓℓ ωσякιиg ..

@captainshaan9031 2 жыл бұрын

Thanks sir aapne jo information di hai bahut hi acchi hai maine koi hotel management ki degree nhi li hai par 15 saal se mai hotel or restaurant me job krta hu. Iekin aapne jo information di hai waisa hi mai customer k saath behavior krta hu. Thanks

@nirajpokhrel7487 5 жыл бұрын

Same like our hilton heart formula H: Hear E: Empathize A: Apologize R: Respond T: Thank But still some time got fussy guest at my bar so irritating 😓

@daylight4011 2 жыл бұрын

last week a guest slaped me for no reason. stupid brat over drunk ...my serior and cullige saw that...this is so embression.

@ryankhandagale1761 4 жыл бұрын

what a smart way of handling a guest.....really helped

@journeywithshashi2464 5 жыл бұрын

Thank you sir you look like a professional , I am working with a star restaurant and I learnt lot from you and I will follow your instruction..

@riyanshriyanshi 5 жыл бұрын

This video is useful for all those who working or wants to work in hotels industry. I like it thanku soo much sir

@EntertainmentWorld-uc7is 5 жыл бұрын

One of best way to handling costomer complaints in the hospitality... Thank Mishra Sir.

@nibasghosh607 6 ай бұрын

Very good sir

@amitpathak7703 5 жыл бұрын

Thanks bhaiya ji ... really it was quite helpful for me ....I m restaurant manager too ..and I used to face same situation .

@OMRANA-su3lo 3 жыл бұрын

Very good guide by you very good information for fresher's in hotel industry one of the best channel for hotel line

@chinmaysomwanshi7538 5 жыл бұрын

Beautifully explained sir Sir please keep making videos on practical experience of yours in your carrier

@shahidfaheem1211 5 жыл бұрын

Best channel on hospitility management.

@bijaypal5490 5 жыл бұрын

Sir I am a student of hospitality management and your videos help us to understand how the hotel industry is. ..and how we grow in this industry..for that thank you so much👏👏

@pradipumbarkar1350 5 жыл бұрын

Where are you doing hotel management?

@bijaypal5490 5 жыл бұрын

@@pradipumbarkar1350 kolkata

@pradipumbarkar1350 5 жыл бұрын

@@bijaypal5490 Name of college

@bijaypal5490 5 жыл бұрын

@@pradipumbarkar1350 nshm knowledge campus

@pradipumbarkar1350 5 жыл бұрын

@@bijaypal5490 thanks

@enushbaglari1588 5 жыл бұрын

avi maine v naya Restaurant pe kaam sikh raha hu aur waiter v karta hu plus cashier. aapki video bohot helpful hai sir. Thank you

@chefkailashpanwar2821 5 жыл бұрын

Right Sir. . . Aapke video se hamesha kuch na kuch seekhene ko milta hi hai sir...

@govindvasu4014 5 жыл бұрын

I like the way...your teaching style....thanks a lot...

@minakshivs5813 Жыл бұрын

All videos are very useful, no one explain as you sir , very easy and understanding videos thank you 🙏

@bikasjyotimahanta6316 4 жыл бұрын

Tq Sir. Given me to information.. Best hospitality videos.. Nd this video helping my knowledge management course...

@sorovlogs3740 5 жыл бұрын

Thanks alot sir .... I am working as a captain last 5 year ...really it's happened more time with me ... It's true facts ..

@KaLiMpOnGWaLa Жыл бұрын

i learnt to many things from your video because i wanted to go the restaurent sector i have to learnt so many things before go to the restaurent thanks you so much sir

@anilswain9960 Жыл бұрын

Thank you for teaching us how to handle the guest when he is so dissatisfy.

@balaramdas9993 5 жыл бұрын

good morning sir u are good explain for customer handling. U are super.....thank you sir.

@sandiprathod7806 5 жыл бұрын

Yes obviously you learnt it and you are doing such a great job so nice sir

@gyanusapkota1333 5 жыл бұрын

superb sir... I'm from nepal and I've never missed your single video yet.. motivated sir

@ily14323 5 жыл бұрын

From where in Nepal ??

@gyanusapkota1333 5 жыл бұрын

@@ily14323 from butwal . where r u from

@yashjoshi2466 5 жыл бұрын

First view... Seriously tysm for ur video very much useful👍

@jhagvlogs2928 4 жыл бұрын

Lot's of thanks for understanding all chef

@suparnarana8855 4 жыл бұрын

Very good information...I am a 3 year student it's very important for me..

@deepak7972 5 жыл бұрын

Ye sab humko college mai sikhaya tha but thankyou us time mene acche se nahi suna tha aab sab samaj aa gya

@sajalgarg5887 5 жыл бұрын

Sir thanks for upload that video This video is too much helpfull for Thank you so much

@siddharthatyagi2420 5 жыл бұрын

Boht badiya sir .keep making these types of videos

@mahamadriyaz6929 5 жыл бұрын

Wow sir suuper i have 6 years of experience in barista now working in bartender Sir pls make a video for how to atend higher lever position interviews. . . And heartly telling u thanks lot sir. . .

@ghufrankhan5690 5 жыл бұрын

Very good job you are doing. Exotic Excellent way to express your experience

@Mohitkumar-ql9kg 5 жыл бұрын

Sir! You are awesome. Your words are so powerful...

@ashokghadge1904 2 жыл бұрын

Hii

@prashantbhatyoutubechannel2524 Жыл бұрын

Thank you dear sir for mindblowing knowledge of service department 🙏❤️from nepal🇳🇵

@Hoteliergyan 2 жыл бұрын

“Hospitality is simply an opportunity to show love and care” - Julia Sugarbaker

@phaniprakash9279 5 жыл бұрын

Sir very good, please make more vedios in complete f and b services. Thanks

@ShibuKerketta 5 жыл бұрын

This video is very helpful and thank you for update.

@johnjosephswain9230 3 жыл бұрын

Excellent..SUPERBLY handled..please keep on posting

@lakshJoShi95 5 жыл бұрын

Hi Mr. Mishra, Very practical video & like the way u share your hospitality experience... I m in my final month of my MT programme with lemon tree organization... I hope we will get connect ASAP.

@rajangaur3688 5 жыл бұрын

bhai apna whatsapp no dedo plzzzzzzzzz

@sunnysingh199053 5 жыл бұрын

Hi bro i am sunny singh from mumbai. Few days ago i just started to wwatch your videos which is related Hotel industry and it's helping me lots according knowledge of industry

@deepakbkkanchha1650 5 жыл бұрын

thnk you bhai aapki vedio mujhe bahut achhi lagi...thank u once again

@goldythakur6354 5 жыл бұрын

thanku sir aap ki aaj ees vedio se boht kuch sikhne ko mila.... that how to hndl the guest cplte

@kunalchhabra7967 5 жыл бұрын

Sir as always excellent video. Aur sir us case ke upar video banana jo apne bataya gun wala

@mahendrakatariya2355 5 жыл бұрын

Thank so much sir jii Apka vidio bhut bhut mst lga Phase help mi sir Your kichan cool full choice me

@ushathakkar9904 Жыл бұрын

Bohot acha sikhne mila he sir apse, thank you so much ❤️👍

@R.sh02 5 жыл бұрын

Can you make a separate video on pros & cons of doing hotel management from abroad ?

@aryanvijay4692 5 жыл бұрын

Thanks for upload this video.............It's a good trick for complain... This video is very helpful ..! also me......Thanku 😍😘

@sundarkumar9052 5 жыл бұрын

Thanks Mr. Aanand mishra for your guidance

@bhashkarbohra1414 5 жыл бұрын

Hi sir i m chef bhaskar firstly i would like to say big thank you for your helpful video which is very helpful for a hoteliers persons and thank you for sharing your skill, tricky, and experience its very helpful sir.

@molshoybrubru9589 Жыл бұрын

Aapane bahut achcha sikhaya hai waiter kam karne logon Ko

@jeniyarai 5 жыл бұрын

Amazing video sir thank you so much

@surajhati1411 4 жыл бұрын

Tq sir aapki video se bahat kuch sikhne ko milta hai

@maababa9857 Жыл бұрын

Sir aap bohat ache se samjhate ho

@madansingh9405 5 жыл бұрын

Nicely explained thank you so much

@ramanjariyal2211 5 жыл бұрын

thnax for such kind of information sir. thanx a lot it should be very helpful for me in future . thanks again.

@jitendargochhayat3452 Жыл бұрын

Thanks for your support....Mr Anand Mishra ji...

@Bikashkumar-yx4mt 5 жыл бұрын

Sir I'm your fan sir..How to taken order ke upar v ek vedio develop kariye sir..

@jhagvlogs2928 4 жыл бұрын

I will see all video sir really nice experience sir

@tanveerabbas6039 2 ай бұрын

Really appreciate you for your knowledge.

@Team_of_Traders_ 5 жыл бұрын

Thank you for sharing your experience

@PawanKumar-rc8iu Жыл бұрын

बहुत सारे गेस्ट ऐसे होते हैं जो सुनना तक पसंद नहीं करते ।उनका क्या करें सर ।

@pujamaharana721 4 жыл бұрын

Thanku so much sir.... mujhe bohot kuch sikhene mila sir🙏🙏🙏

@indranilbasu7301 5 жыл бұрын

Very very useful video Sir 👍👍👍☺️

@vikashvikkykumar3053 5 жыл бұрын

Great job sar....I love it.....

@mercifulpohrmen1895 4 жыл бұрын

Good advice sir .I hope you will give more ideas

@rajasoni8089 5 жыл бұрын

Tq for your experience share with us

@onetake2617 2 жыл бұрын

Excellent Video Sir Please make a video related to Lounges at the Airport, First class Lounge Services and Business Class Services. Thanks

@deesharmag6908 4 жыл бұрын

Ur right sir ...tku so mch for giving advice ....tku tku so mch sir...ur great sir🙏🙏🙏🙏

@arshanalam6186 5 жыл бұрын

Thank you sir preety usefull video appreciate your work sir I am appearing for NCHMCT jee 2019 plz wish me luck

@vidhanshubhati2344 5 жыл бұрын

Thanks for making this❤️❤️

@ramchef1764 5 жыл бұрын

Thanks sir really it's very impressed to me This is Ramchef From jalandhar Punjab Currently doing my job as a Exe chef at The Regent park hotel jalandhar Punjab thanks again

@m.sulemanaziz3271 2 жыл бұрын

It's really impressive sir!

@Helpanimal973 2 жыл бұрын

Sir ap ki vdeo bahut acchi lgti h

@dilshaddanish8806 2 жыл бұрын

Hello sir my name is Danish aur Mai ek steward Hoon . aap na jis tarike se ye soup wala topick bataya please aage ke video Mai bhi aise bataye ....you are great sir I like it u and your videos sir

@venodryee2264 5 жыл бұрын

Really like ur advice sir...thanks...

@gauthamankit2020 Жыл бұрын

Bahut kuch seekhne ko mile vro 🎉🎉

@sanketghude8581 4 жыл бұрын

Handling guest complaints.. Thnq Sir

@padmaprintingpress6970 4 ай бұрын

watching from Bangladesh ...tnx bro learning so many thing from to u ....

@Lokeshlawaniya55 2 жыл бұрын

Very informative video thanks for making this video.

@vikash_kumar7712 Жыл бұрын

Good video and spiking M.r Anand sir ....

@nakulnewar3477 5 жыл бұрын

Awsm sir bohoti knowledgeable vdo

@Smarty01yt 10 ай бұрын

Sir you understand well. Like you sir. 😇😇

@NickXtreme 5 жыл бұрын

Sir you have a very busy schedule still you take out time to upload videos for your subscribers. Thank you so much sir. Learnt alot from this video. Where do work Sir?

@sarkarji960 4 жыл бұрын

Wah, Good video to learn the Hospitality Mgmnt.

@cramacedthetest2299 4 жыл бұрын

Hi. Perhaps you can check this out too for related helpful content 😉 kzfaq.info/love/3GqgqkOP55R27sH9uAeM9g

@rustamzaman8996 3 жыл бұрын

Thanks bro very good way that you explain

@MrKokan_ 4 жыл бұрын

Very good video sir..... Very useful for me...

@sanjaynishad9648 Жыл бұрын

Thank U for best instructions

@hiteshpegu4784 5 жыл бұрын

Thanks a lot I like your videos

@foodieshonaa6738 5 жыл бұрын

Yes u r right ... We should handle

@rockbottom3025 4 жыл бұрын

professional man hotel management real man Anant mishra

@sureshbabusekharan7093 5 жыл бұрын

Is there any thumb rule for guest compensation? A guest laundry was damaged while ironing and demanded the full cost of the suit which was so expensive. Please guide me