Centerpoint needs to give us a credit for lost of food, lost wages and fuel for generators

Now, CenterPoint wants to spend 1 billion dollars on restoration with cement poles, new wires and transformers and tree trimming and removal. This should have been done 20-30 years ago like we did in Florida...God Bless...

Give these people their money back since you can't provide service that they pay for!!!

I’m moving, that’s how I’m preventing it. This will be my last hurricane season after living in Houston for 24 years. Houstonians are beautiful people! Will miss them!

We work hard. This is such a hit. I hate wasting food. I come home from a hard day of work and I’m sweating in my sleep

It's not a damn surprise when CENTERPOINT HAD A WEEK IN ADVANCE. Knowing damn well Houston and Galveston get impacted during HURRICANE SEASON!!!

Like the CEO is out there repairing power lines😂😂😅

Nothing changed after Harvey. We get a really minor hurricane, and everyone in the city loses power. CenterPoint is taken by surprise; they learned nothing from Harvey.

This is not true. I don’t have any trees down near my house. Get my power on!

My dads area barely got any damage and he still doesn’t have power

Word from the out of state linemen is Centerpoint won't assign them work until pay is negotiated. Centerpoint expects them to pay for their own motels and food, and work for next to nothing.

Why is this one company?

Remember Enron? Remember how they laughed at the people suffering blackouts they created and were raking in millions in profit from it? Pepridge Farm and I remember and we know that all people in the public utility business aren't saints. End the Centerpoint Monopoly!

I gotta say, it looked like the lady was throwing out Starkist tuna pouches. I recognize those because I buy them for lunch sometimes. They are fine and dont need to be refrigerated. I keep them in the pantry.

Sounds like a class action lawsuit. Jsy storms have bombarded Houston before. The amount of incompetence to have preparations for it. Is purely appalling n a disgrace.

To be fair, the City of Houston shares a lot of blame too. Houston doesn't maintain their trees very well and they don't trim them or remove dead/dying trees. The city of Houston is equally responsible for this

Why these situations keep happening at least 2 times a year since center point always said they are fully prepared?

They are only working 8 hr shifts in my area. Last 3 days they all leave at 5pm

2:10 She just threw away packaged tuna lol wtf lady that stuff doesn't need to be refrigerated smfh

They want to act like centerpount has a wall of linemen waiting during a hurricane for any tree that snaps and breaks a line and fix within 5 minutes. Like these expectations are completely unrealistic

Thank God my power finally came back on about an hour ago

We went 6 weeks without power after Hurricane Alicia. Folks would had never make it today.

There should be some investigation of CenterPoint's preparedness and response once everyone's power has been restored. And CenterPoint's communications have been abysmally poor. But I wonder if that unfortunate woman has ever considered looking in the mirror when she says at 2:58 "You know hurricane season, you know how Houston is on hurricane season. Make arrangements." Is it purely CenterPoint's accountability to make arrangements for hurricane season, or does she have some accountability for her own arrangements as well?

That tuna was perfectly good!! wtf

Will they have restoration complete before the next hurricane hits?

Had me back on for 12 hours at least I was able to get some sleep and 4 hours of work done. Now we are back in the dark. Turn us back on

5 days not even a restoration date? Patience!!!!! We've been patient now time to hold the governor, Lt governor, county judge and the mayor for no planning. Centerpoint needs to be abolished texas needs to get on a national grid.

I’m in Lake Olympia and been without power since Monday

What's going on in Humble Texas by Bush Intercontinental Airport. No power!!!!

@5:31 Shit! Did I miss something or is he running those gas powered generators inside his garage??? Even the appearance of running fuel powered generators inside a dwelling should not be given KHOU11!!!!

You guys have been really on top of this. Keep after the "regulated monopoly".

So how did people live in Houston 100 years ago without AC? Is it global warming or are we just a bunch of whiners? From what I’ve seen, these power workers have been busting their asses.

prune and trim back tree branches on your property, a lot of the outages can be avoided if folks manage their trees regularly.

There's a tree on the primary lines at the corner of Wantonga and 43rd. 5 days after the storm. Also I have a primary line and the cutout in my hands I fould in my backyard. Where is the power companies it's costing 30 dollars a day to keep our generator going.🤬

There is a reason... Greed. Vote everyone out

Take their investors dividends for two years and pay for it!

Blame the state of Texas GOP leadership for allowing these companies to avoid regulations to save money that other states don't seem to have issues with.

Centerpointle$$ CEO needs to resign! Step down Jason Wells! 👎🏻

Greed is why the electric is not on again........The Ceo needs to be accountable..... they will charge customers. So they get bonus...

"Trust us to fix our problem......also trust us to not bill you even though we are going to anyways, and maybe, MAYBE fix that at a later date of our convenience."

The service from center pointe is a f ****** JOKE absolute bullshit haven’t seen the first truck in our area !

Surrounding states should be sending people to help this is ridiculous what's going on people need to lose their jobs over this and I'm not talking about the people at the bottom

I'm already overwhelmed.. Even having a dog takes a toll on you nowadays....

Nobody is gonna point out the elephant in the room that she was throwing out perfectly fine packaged tuna fish?

Centerpoint has an answer for everything but the CEO won't give an interview and people are living in their cars. sheesh

Still no power. Fml

I think some blame has to go on homeowners who allow their trees to grow unmanageably tall and they don't trim them properly to withstand strong winds. They also allow their trees to grow through around and above power lines. That is utterly ridiculous and irresponsible. Centerpoint has to contend with downed trees BEFORE they can make repairs. I don't work for Centerpoint and I don't know anyone who does. I see these problems in my own subdivision and in all the neighborhoods I drive through. It's such an obvious problem.

When Ike hit we were out for weeks. Be thankful its cloudy and cooler today abd tomorrow will be the same

If Centerpoint spent more money on maintaining the infrastructure instead of lining the pockets of the crooks we wouldn't be in this mess would we

I was out of power in 2008 due to hurricane Ike for six days. This is nothing new. Tragic but just the consequence of living on the Gulf Coast.

I helped a family with no power for 4 days. They finally found a hotel tonight. Centerpoint should have been prepared after that derecho that happened! I saw pictures of trucks delivering transformers. Why didn't they have that in stock!

Sad that there is not 100% power after 5 days is like the 1960’s.

After Ike, we had no power for 2 and 1/2 weeks. We need to spend the money and fix the whole grid. Tax us all at $10.00 per bill to start getting things ready.

Though i still wonder why they use wooden poles to begin with, clearly not strong enough for high winds...

Center wasn't ready that's true. But i blamed the city for not removing trees with time. Also some homeowners should be to blame too their own trees in are in the middle of the road and taking light poles down.

Give me a break! What ever happened to the toughness and fortitude of americans! We were pioneers and now we are just weaklings!! That woman is doing a great job making it work, for herself and animals but the media wants us to be needy. Geez.

I don't understand why everyone is so hard on Centerpoint. We had a direct hit.

I'm moving back to my hometown this is to much now.

Centerpoint wouldn’t have had to restore so many people if they maintained the lines and overall infrastructure in the first place.

Still parking lots full of trucks and just a few workers sitting around on their phones.

Local government needs to be held accountable too. No one is talking about that lack of maintenance around the Houston area towards the trees and vines growing on and around the lines. Pure negligence all around

They don't hire people to fix the line

They have still not categorized this as a devastating catastrophe, so FEMA will not release funds until it is labeled by those who are not commenting, *(state officials, legislators, etc.) .

Feel bad for the woman tossing good tuna in the trash

Centerpoint has yet again let down Houstonians, they area joke with their "active" map...anyone who doesn't plan ahead ...and Centerpoint didn't think that hurricane was heading to Houston...WTH

PLEASE PRAY FOR CENTER POINT,THIS ISN'T HURRICANE SEASON IR BERYL,THIS IS GOD,BUT HOLD ON DEAR

Why did she throw away the tuna lol? It doesn't need to be refrigerated

Next hurricane we get I’m going on vacation a week before it happens. It took us three days to get power back, but they’re are others still without power!! I understand three days of power but anything longer is ridiculous!!

why the fk is the damn ceo wearing a hardhat is hisass out there working???? please!

Still with no power, my Chow is really upset too. Not even any major damage neither, or downed lines. I just don’t understand. Everyone around us but our street has power.

Great -- you got her name, location, shots of the inside and outside of her house, and then tell everyone she's going to be staying at her daughter's. Nice way to protect people.

everyone commenting here, and the reporters trying to make a bigger story out of this than it is are ALL missing the point... the reason this keeps happening is because too many damned people have moved into the area. In the mid 80's there was no one living on the west end of Galveston Island except for a couple of isolated communities (Jamaica Beach, Pirates Beach) - now it is 100% filled with beach houses. The city of Houston was less than half of what it is now. The communities on the outskirts - there were like 14 5A sized high schools (with the sized neighborhoods to support that, and further out it was 4A and 3A high schools in towns. Now the outskirts have like 38 5A or 6A schools, and all of the 4A and 3A have become 5A. In other words, the population has exploded. So when a storm comes through, and hits an area that would have affected 600,000 people in the mid to late 80's, now if it comes through the same area of town it affects 3,000,000 people. It has nothing to do with preparedness, or it being "someone's fault" or any other such nonsense. And it definitely has nothing to do with "climate change". If you put more people along coastal areas or along rivers, then you are putting more people in harm's way - in flood zones or zones that hurricanes will directly affect. Not a damn thing can be done about that to prevent it, the only thing that can be done is on an individual level, you can make your own preparations (have a generator, supplies, etc... be ready to take care of yourself, stop depending on the "authorities" to bail you out), or if you don't like all of that, move out of the area

Packaged tuna fish don’t go bad in loss of power, gimme that I’ll eat it.

Change regulations about allowing trees to grow over. Out of state, it is a law to cut trees that grow around poles and wires. Residents and businesses usually get letters if they let this happen.

They were not ready for this. Poor planning.

Abbott does'nt even know whats happening. Can't even charge his wheelchair batteries to.get out of the bathroom .

My thoughts for those living in Houston , ask your local leaders to make aware cooling centers for elderly people , they need Help before all , second help each other with limbs and debree , leave the major tree downing to tree services . For your own home have prepared a box fan for each main room and one small window ac unit you can use for the center of the home . One 3500 generator will qualify for emergency usage to keep a fridge , a 5000 btu ac window unit and a few other devices ..The gulf coast is at our back door , it will always destruct lives .

Did center point tell ypu they are not paying the linemen and that work is on hold until they negotiate price, your right they are quick to point to the numbers!

No power still… their stupid map has no ETA!

We had in harris co with harvey. 5+ Days without power. Really no IMPROVEMENTS TO Show. Its pathetic

I think the lesson has been lost on people. No one is going to ride in on your time line to help you. Plan on being on your own for a couple weeks

really had to throw that pun in there at the end huh

I don't see any center point trucks in my area....😡

There are people STILL without power. At least two of my coworkers are still living in their cars so they have a/c and their phones. Centerpoint is, by far, the worst electric service in the country. It should've ALL been fixed by now. Not a single excuse will make me be okay with how terrible you guys are at repairing things. They don't even assess the most damaged areas to fix first, they just go wherever they want instead of prioritizing literally anything. They need to be shut down completely in all of Houston and need to bring in a company that can actually do their job.

Stop trying to blame someone! It is not CenterPoints fault .

I don't understand how some people mad at centerpoint for taking long. I have been without power since day one, but I do understand it is NOT an easy job to restore power to 2+ million people in just 1..2..3.. days.. I'm not a Lineman worker, but I am an electrician and this task is NOT easy to accomplish that fast.

The power company did NOT send the hurricane there are only so many repair trucks and instead of complaining you should be Thanking God you are still alive I saw some of the posts and I saw some of the news reports some people think they should be given money or electric credits or a check for their food going bad next time be smart enough to pick dry foods to store but dam man give the power companies a break

So u telling me he’s saying the hardest don’t have power because of trees but literally one street over has power and literally the gas station 10 seconds away from my door has power but u saying all of this I don’t buy it

Texas power shame

What was CenterPoint Energy's response time prior to this Beryl storm danger? 5:08 Customer accounts are being charged as if they are still online Company says it's Estimated usage: but expected history and billing to be updated.

accountability is hard to come by these days

This is crazy, where all the taxes money goes? The state of Texas needs an investigation

You’ll need to look at who is doing the tree clearing , is it being put on emergency responders like during hurricane Ike ,a huge influx of out of town companies were given work on these major tree downings . Is Centerpoint bringing that work in-house for profit ? Slowing restoration of power ?

80% by end of Sunday? You must be blind….lmao

Welcome to the jungle we got joke and games life's a bitch

0:05 Beryl pLummeled the hell out of us

My niece finally got her electricity back on earlier

Why is that lady throwing out tuna in a package

The energy capital of the world in a blackout. And this is just the beginning of the season.God bless us all.

Get prepared, people. The time is NOW! The government is not going to help you, it is up to YOU! Get yourself a medium-sized generator that will run a window-unit A/C. Keep a decent supply of gas on hand (10 gallons would last 3 days running generator sparingly). Also, have generator and space heater ready for the next ICE STORM (remember that? Did you PREPARE after that nightmare?)