KSA's for Customer Service Supervisor

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KSA's for Customer Service Supervisor

Рет қаралды 14,550

Күн бұрын

Postal employees! Listen to the Leadership, Education, and Development (LEAD) group discuss KSA writing strategies for Customer Service Supervisor. Let us help you advance by joining our Facebook group at the link below:
/ leadershipeducationand...

Пікірлер: 21

@Tgalindo Жыл бұрын

Thank you for this!!!! 🥰

@uspslead Жыл бұрын

facebook.com/groups/LeadershipEducationAndDevelopment

@lorigriffith3444 Жыл бұрын

This is awesome and absolutely gave the knowledge to want to apply again.

@uspslead Жыл бұрын

facebook.com/groups/LeadershipEducationAndDevelopment

@pogchannel3368 Жыл бұрын

Thanks

@uspslead Жыл бұрын

facebook.com/groups/LeadershipEducationAndDevelopment

@AbbySunshine473 6 ай бұрын

Hi, thank you for your thorough video! I am wondering, do you need to include ksa “questions” to the summary of accomplishments answers, because it’s taking up too many words before I even write the response.

@takeajakebreak5713 9 ай бұрын

Thank you very much for this video! Some of these examples sound like they are coming from an individual who has already been in a supervisor position. What types of examples are they looking for if, for example, you are a carrier trying to step up into a supervisor role? Especially when it comes to examples like "knowledge of window operations?"

@uspslead 9 ай бұрын

It’s always better to have performed the tasks that are associated with the duties and responsibilities located on the job posting. Don’t forget your KSA are in response to the “Qualifications/Requirements.” I recommend having a supervisor to teach you a few things and obtain 1st hand knowledge. If you are unable to do that, you can use outside expertise. Jmo.

@Iamgreat-v9b Жыл бұрын

What’s the name of the group? This was awesome Kevin ty!!

@uspslead Жыл бұрын

facebook.com/groups/LeadershipEducationAndDevelopment

@queenapple 7 ай бұрын

how can i do the KSA if i dont have a 204B experience? Im a level 6 clerk and all the things discussed here is new to me.

@uspslead 7 ай бұрын

When I was an RCA, I went around to postmasters asking them to show me just one thing. EventuallyI learned enough to grab someone’s attention. The networking helped me more than the knowledge. I also joined organizations like the UPMA and APLUS. Also get a local mentoring group going. That will get you noticed but you have to keep driving it.

@queenapple 6 ай бұрын

@@uspslead thank you, i will follow your advice.

@uspslead 6 ай бұрын

You don’t have to rewrite the question just a response with the corresponding letter or number.

@lyndsaywilliams6715 Жыл бұрын

Are you able to assist with SDO KSA’s?

@uspslead Жыл бұрын

Retail and delivery are my expertise but I could offer general advice

@yep2088 Жыл бұрын

Do you all do one on one sessions?

@uspslead Жыл бұрын

Many of us will do one on ones. Just make sure you watch the videos here and there are also videos on Blue Tube and Hero. Join LEAD (USPS only) on Facebook and just ask in the group😀