Here's a JOB INTERVIEW SIMULATION video between an applicant and an interviewer: kzfaq.info/get/bejne/nq5ia7SAl8qml4E.html TEXT FORMAT OF THIS VIDEO: kwestyon.com/sell-me-this-pen-call-center-job-interview-answers/

Hi Sheena! I started watching your videos when I decided to apply in BPO. I passed all the interviews. Yesterday is my first day of training. Your tips really helped me a lot 🙂

Currently watching because I have an interview tomorrow. Wish me luck!!

We learned something similar to this from our marketing class: customers have specific NEEDS/WANTS. When you GIVE the customer what they NEED/WANT, you create CUSTOMER VALUE in your product or service. It's kind of like going to the amusement park. Not everybody will want to go to the roller coaster, no matter how exciting or cool or crazy of an experience it will bring. Because thrill doesn't attract everybody. Some may come for the romantic ferris wheel ride next to the sunset. Humans are unique, and so they have unique wants and needs. So fascinating to see this principle applied to this question :)! It shows that Sheena's content is based on key fundamentals and principles. Great teacher.

I like it that you're Filipino and you speak English all throughout in your videos. This is good training for all of us. I'm Filipino, too.

Interviewer: Sell me this pen Me: Can you do me a favor? write your name down at the napkin for me. Interviewer: But i dont have a pen? Me: Exactly Supply and demand is creating an urgency. From the movie The Wolf of WallStreet must watch 👌

the technique is don't focus on the product but focus on the client be keep in touch and let the client feel that your not just there to offer something but to open up minds of client that you can give their needs.

Ooops...this reminds me back in 2006 when I was a fresh graduate and BPO was still young. That time, there were only 3 call centers here in Cebu: People Support, E-telecare and newly-opened Convergys. I was already in my final interview after been through initial interviews, exams, mock calls, etc. During that final interview, I was asked by the OM to sell paper clips which I never thought of it prior to the interview. They did not tell me that they profiled me for sales and I was like your first example. However, as the conversation progressed, I realized I had to be very realistic and that was when I started to probe so I would have an inkling with regard to his needs. Darn...glad I got that job.

A pen with a built-in tracker is a must for me ! I need to track my classmates who did not gave it back🤔🤭

Hi Sheena! Just got my BPO job today! Thank you so much for giving these tips. I passed all the assessments and mock calls because of your advices. You're a great teacher! Power!!

I had this interview way back 2006, the lady interviewer said the exact same thing to me even before the movie wolf of wall street existed, here is what answer i gave her. Interviewer: sell me this pen Me: ahm..do you really need it ma'am? Interviewer: yes Me: ok hire me then in my first salary i'll buy you a whole box of it so you won't have to buy one for like a year Interviewer just laugh.. The next day news came in and i was called for medical check and uniform fitting 😁out of the 10 applicants i was the only one who got the job

I like how she corrects herself every time she makes grammar mistakes. I hit the subscribe button after seeing that "feature * features" on the screen.

1. Ask questions. "What pen are you looking for?" "Are you a student? Do you work in an office? An artist? " 2. Show that your an expert. Tell what products that would fit the customer's needs.

1. Create a demand 2. Sell the product 3. Close the sale

Yung salitaan niyo po pang Spotify podcast! Galing super nakakasoothe pakinggan tapos mabilis maintindihan.

I should have watched your videos before I applied to the call center industry. Your videos are informative, and they help a lot for beginners. Thank you so much for this.

wowwww ngayon ko narealized at na appreciate ung sales representative namin dati sa pinagtratrabahuhan ko :)) ganyan sya pag nakikipag usap sa mga client nya :) galing .

I'm addicted with all your video tutorials. Thank you so much. Godbless you.

Role plays are very different from real cases. Lots of people who are very good in role plays falter in actual selling situation. There are also those who cannot seem to get going during role plays but are in fact star salesmen.

This is literally the best "sell me this pen" video on KZfaq! Throughout the years i've watched plenty of these types of videos and i also had the chance to learn about it at previous sales jobs, but to be honest you explained it better, and the dialogues were better than my ex-managers did 😂 Keep up this great work! 😊

You nailed it...You're just so good at what you're doing. Keep it up and keep making more informative and esucational videos like this. More power!

I want to thank you personally for this video. I was able to use this with my interview and got the job I applied for. Thank you so much!

Following! This is one of the best videos I’ve seen about sales and psychology. I can use it in my job search class. Thank you so much!

Galing galing 😍 the diction of her voice 😍😍😍

This is very helpful. It gave me an idea what to answer next time. Sobrang gulo ng answer ko last time. At least, after watching this video, may idea na po ako kung papaano. Thak you po.

I like how you committed grammar lapses but still manage to sound good.

Hi ate sheena, I start watching your video when I was referred by my friend to apply BPO and I don’t have any idea what to do. Thanks to God I got my job offer last Monday. Thank you so much.

This is great! I can even use this in selling insurance. Answering a question with a question and use questions to sell.

Thank you po for your videos 💗 Nakatulong po talaga siya for sure ☺️

I'm a trainee in a BPO company and I started watching your videos I wish this learning will help me

19 yrs old First time in a bpo company And nag tatraining na'ko ngayon ,thank youuu sa mga vids!!!💗💗💗

this is the kind of channel, youtuber and Q&A's that I've been looking for!! 😍

Ang galing, more of selling videos please 😍😍 God bless

Thank you again, your vlogs are worth it to watch everyday

Ahhh thank u for this helpful and informative tips! More more more! God bless!❤️

I passed the interview today, I watch all your videos very helpful for job interview thank you.

I like your videos and advices based on your experience as a call center agent

I encountered this question during an interview, my first answer isnt really that great since the interviewer was able to counter my answer i ended up saying, You may already have one but what if You're in a situation where you cant just leave a room or needs to write soemthing quickly only to realize that your pen is missing? So i told him i strongly suggest you buy one more pen just in case you lose your pen. I ended up reaching the final stage of the interview but unfortunately i wasnt able to go to that final interview since another job offer came that same day i was scheduled to go to that interview. Good video Learned a lot of techniques Much Love👌🏻

I love this channel!!! I learn a Lot from You, actually i am starting mi new Job in the call Center industry and i've learned a Lot.. I'm so happy to be part of your followers. Thanks a bunch!!! I really appreciate your time and Work!!!

This is really helping me, actually I have a role play tomorrow and it's about sales. What a coincidence!

I like your confidence Sheina. How I wish I could be like yours huhuhuhu I failed so many times in the BPO companies I applied due to lack of confidence and everytime I interviewed by the recruiter, I stuttered and sometimes have a dead air, short/long pauses. I knew it because they told it to me after the interview huhuhuhu It's been a month already since I applied in the BPO industry and here I am fighting, by the way I am bisaya too from Samar Island, Easter Visayas Region VIII. I admire you and looking forward to be one Sheina 🥰🤗

I really love how Ms. Sheena pronounce the words.

I like listening to you every time , I feel I'm being better in english too

your channel is very good I just saw it today, and i immediately suscribed.

This is so professional, I can't even think of this, especially in front of the interviewer😅

Got my job offer today. Thank you very much first timer in call center

Ive learned a lot from you, thank you so much. Your beautiful ❤️

This reminds me of the question asked by my teacher back when I was in senior high school "sell me this second hand Toothbrush"

Eto yung sinasabi ni junnieboy sa vlog ni cong tv kung pano mabenta yung ballpen😊 you know i get it this tips thank you maam have a nice day☝🏻❤️

Galing 👏im not even a cs but an offshore recruiter but this is interesting

I have a Sales Interview tomorrow that's why I'm here because I know I will encounter question like this. Wish me luck😇♥️

Ohhhh myyy!! I love your accent!❣️❣️❣️

I really love your channel it gives so much knowledge!

Hi Sheena! Continue doin this coz you help a lot esp im one of them. You speak clearly, in order and had a good voice intonation. Keep up the good work. AJA!

I really learned a lot with your videos!! Keep it up!

Fabulous! Bright ! Extremely Smart answers!

examples are good, but the scenarios are about a customer(interviewer) that is willing to answer questions. What if the interviewer acted like a super busy customer, a customer who don't want to answer any questions from the seller, a customer that keep saying "I'm not interested" every time a seller asking questions? It is my experience before, that's how hard the interviewer that I encountered and I was failed to sell the pen. I hope you can give me an answer or a strategy that I supposed to do for that. Thank you.

This is great, thanks for sharing! I'm glad I've found your channel, you should create your own spotify podcast too in the future! 😊

I was asked this question and made the same mistake by trying to highlight all of it's features. I later found out that the interviewer wanted me to say, "Exactly what kind of pen are you looking for?" I had already had years of sales experience but failed this simple test. We always want to overthink it or complicate it. This is really a simple tactic once it's revealed.

AAAAAA you're now my most favorite! I love youuuu!❣️

Hi ate sheena. Today is my first interview in call center and you help me a lot. Thank you

Passed my initial interview because of you. Now preparing for the final interview. Thank youuu💖

you are the best trainee I have!!!

I have an interview in friday i hope this will work manifesting❤

Wow ! Very informative! Thanks Sheena! I need this idea for my next interview!

Seller: Do you want to be stab by a pen? Interviewer: no! Seller: then let this pen out of my possession by buying it. Bwahaha

i love how you sound when u speak in english. i rarely say this bec most of the time most people sounds fake but u... u sound wonderful

Hi ate i am planning to apply in BPO this week and i always watch your video here in yt and it enlightened me for what i need to do during interview

I really love your voice it sounds like you convinced a customer .. 💖 Thank you I learned a lot from you.

You are amazing!!!thanks a lot for the awesone tips!!

Haha my interviewer asked me that question just now. luckily, Ive already watched this . haha

Probing question is the key. 😊😊😊

Very good communication skills. I wish i could speak like you ❤️

Im amaze, i think this will help me a lot. My accent is really not good but i'll try my best to watch you and hoping i'll improve to something new. God Bless

Im learning a lot from you. Thank you so much. Im a new subbie 🦋🦋🦋

Ito ang final interview ko!at pasado.....sell me this pen.❤

thankyou ma'am. your videos is my habit i always listen even did not watch. i did not lose my hope to improve my poor english skills specially in building a grammar.

ganyan ako napasok sa dati ko work. sabi ko un tinta mg ballpen pang matagalan, walang ek ek palabok. sulit at d n bibili ng madami. hahaha. dpat kse makatotohanan pg magbenta. galing.

Mktng voice is the most impt. Learn and study very well your product. Ready ur rebuttals and you will make more sales.

Napaka husay mo po

Hi ms. Sheena, you're so beautiful and i am glad to watch all of your tutorials, there's a lot of learnings and ideas to get from you. It's actually realistic 💙 and to get easily hired from a BPO company ! Thankyou so much Ms. Sheena, Hopefully someday we will meet and will be able to bond. 🙂

thanks a lot, your videos continue helping people and i am one of them

I just subscribed. Thank you for this amazing content. It really helps.

Just let me tell you you are the best thanks for all your advices

Thanks for sharing this information for us! 😉

Thank you po, sobrang helpful lahat vids, new subscriber here, ❤️ More power to your channel po, God bless

I learned a lot from You! 🥺🥺😍💕 Iloveyou!

I love your voice I hope 1 day will be a call center agent.

Hello candice! ijust got terminated yesterday because i did'nt pass the Product Training Mock call because i click the wtong ITG🤣 but now i am watching your video's for me to learn more on how to pass the TRAINING 😊.

Super helpful! Thank you

Hi ate. I really love your voice. Could you please make a video that gives us tips or pieces of advice that could help us have a neutral accent. I was rejected by three companies already because of my thick accent huhu thank you so much!!! your videos helped me alot!

wow interesting ... i recall when an interviewer asked me... sell this flashlight to a blind person.... that was lit !!! 🔥🔥🔥🔥🔥🔥

Thank you maam for helping others/us tru making video like this.

Hi ate Sheena! Your videos helped me alot! Btw, ngayong week na po ang interview ko for call center representative. Sana palarin. Godbless po!❤️

Great content! thanks for it

i liked everything you upload videos that help people like me how to answer the interviewer question i wish i liked with you your so good in english speaking..

Very informative, pray me to pass in the interview! I learned a lot from you!

Omg thank you so much for this. I am now quite nervous

Good points Shenna!

I have been watching your videos and I love it...