我今年一月去日本仙台,回程時把酒放在手提包,準備登機時被攔下來了。接下來,我就被嚇到了驚!海關通知的一位員工來把我帶走,帶我去櫃台重新check in, 幫我打包行李,酒拿出來託運。然後那位人員馬上帶著我去通關全程走VIP通道,最後及時趕上飛機了。感謝您,長榮航空的工作人員!感謝您,仙台機場的海關人員。❤。感恩❤
We took 漢莎航空, their flight delayed arriving at Frankfort but they didn't make any efforts to wait and reschedule for connecting flight, people missed the cruise and destinations, very awful experience.
Sure, I took the train many hours earlier, but it still was not enough. The problem here was the rude attitude, that was uncalled for and had them lose a customer.
If you don’t have a check in bag, I think you can just get onto the plane yourself. You don’t have to check in at the counter. That’s why I always just travel with a carryon. 😬
@yin17522 ай бұрын
其本上 no show fee,是買比較便宜的機票,所以會有產生罰款!但是航空公司應該可以好好溝通,Duty Manager可以好好溝通,可能因為是外站,大部分地勤都是外包廠商!華航還是要對外站管理,多加注意!一般外站經理,應該都是用台灣籍的派過去的!如果對方是德國人,很可能是代理公司的「經理」,而非華航員工!不論如何,以規定來說,遲到no show,是旅客自己要負責任,只是航空公司可以彈性處理一下!我之前常常從柏林回台灣,但是柏林-Frankfurt 我是分開買的,我是一定提前一天到Frankfurt main避免這樣的問題發生!
Hi, first off all thanks for watching and commenting! :) The problem was the bad attitude of the manager. It has nothing to do with me coming late and not accepting to miss the flight. In general, I suppose you would also be glad if you meet service staff that will be friendly and accommodating after you experienced something like missing your flight home.
No, bad attitude and rudeness is universal. In this situation it cost China Airlines a customer. Which is unfortunate. I am sure next time you miss a flight because of a natural desaster, you also won't be happy if the ground staff treats you in a rude way.
@@CTCHANG917 Thanks for watching my wife's video so carefully and even taking the time to rewatch it. :) It's about the tone of voice and general way this certain manager behaved. When you have just missed your flight, you simply hope for a friendly service personal. It might be different for you but most people would appreciate that!
可以試試取得火車的延誤證明(證明是水災不可抗力)跟台北的華航總公司申訴看看 豁免150歐的 NO SHOW FEE
@mixedrealityTV2 ай бұрын
I did not pay it but instead took a different airline :)
@ElizaAng2 ай бұрын
後來直接放棄搭華航改搭泰航了😂
@TWTonmeister2 ай бұрын
沒有在規定時間內報到, 就是No Show啊?
@janie72422 ай бұрын
The airline company usually does not easily reschedule for the customer, if you didn't pay more for an unexcepted cause rebook the new flight. The German staff is usually not very kind, he or she is used to following the rules, not willing to change for free for you. 德國人通常是方方正正,只看到規則都不會轉彎, 幫助人的心也很少見! 不是航空公司的關係, 服務顧客的態度很不好! 不想處理! 希望你們慢慢釋懷, 多花錢平安就好!The last time I was in Munich with Lufthansa transfer to France, the airport and staff were all straight and motionless. I really hated it so much! Didn't feel welcome at all. It needs many improvements as well. I will not take the Lufthansa or ANA anymore. Now rather than spend more money booking Singapore Airlines instead. Well, it happened to a lot of people, some horrible staff were not friendly or considerate at all. Case by case, no need to get upset because of their bad service. Still, BE HAPPY and look forward. Oh! 😆😁Life is tough, but be positive. WRITE A COMPLAIN LETTER TO THE COMPANY AND let them understand and be willing to do the necessary employee training. 🤔
What you can blame the airline is about having a rude and bad attitude when you already had a terrible day because you missed the flight. The company lost a customer because of this bad attitude.
覺得你們可以跟華航台灣這邊爭取一下,之前國泰航空像是花蓮地震都會有相關的改票費用豁免(但是如果錯過班機還是會有no show fee),以你的狀況要避免no show fee,最好就是在航空公司規定的時間內先取消航班(剛看華航是起飛前3小時要取消),或是先打電話跟他們說明可能會在關櫃前壓線到或晚一點,問一下該怎麼辦會比較好,看是不是他們會等你,或是問先取消再用原票go show之類的。 我以前的工作就是幫台灣的航空公司發通告給旅遊同業,通常這類天災改票豁免都是國泰出最快,然後兩大航看著別人出了豁免通告後,才會討論要不要豁免,台灣這邊是總部都慢了好幾拍,更不用說外站的主管,說不定他們也不知道這個能豁免吧......
華航的態度不好有問題,也許不近人情但符合規定,遲到就是遲到,5分鐘也一樣。 遲到5分鐘能不能收No show fee,答案也是可以,櫃台沒人是因為已經關櫃,地勤人員要去登機門準備登機!再者,華航並沒有不處理,只是要收250歐,你們強調的天災,順利上飛機的人也有相同的狀況,但是他們並沒有「遲到5分鐘」,影片發出來,華航法蘭克福的經理大概也跟你們道歉了,畢竟航空業是服務業。
@mixedrealityTV2 ай бұрын
Yes, it is not about being late. It es about the bad attitude of that person. If the tone of voice had been better, this all would not have been a problem.
@KS-vu8xh2 ай бұрын
這分兩件事來看 櫃台check in關了 你人到了也是算 No show 1架飛機幾百人不可能只等你1人 這錯不在華航 華航工作人員態度差這可以投訴
@ElizaAng2 ай бұрын
是的 所以先生並沒有要求華航要幫他開櫃或等他 10:30
@euniceliu6652 ай бұрын
希望華航的稽核看見這影片
@curthsu57842 ай бұрын
明明知道有洪水,自己不早出門,買的就是便宜機票,規則都寫好了,開票後沒到,之後就是會有no show fee與改票費,還在這怪,真是莫名奇妙,,不想付,當初自己幹嘛不多花點錢買可改票的機票或買旅行不便險,現在怪東怪西,其他航空公司你買低價票,自己遲到一樣是要付這些錢的,而且服務態度不好,是怎樣服務態度不好也沒說明,明明就只是自己沒趕上在怪東怪西,片面說法也有人相信,真的很好意思
@mixedrealityTV2 ай бұрын
Hi Curt, thanks for watching and commenting! :) I took the train several hours early. It was not enough. The problem here was the bad attitude and rudeness of the manager. This is not how you want to treat any customer, no matter what kind of ticket he bought. I am sure you would have been unhappy about that, too. :) But again, thanks for interacting!
改票手續費、no show fee的規定,當初在買機票的時候就應該知道,而且no show 的定義,就是該報到的時間而未報到,不是遲到了硬凹自己沒no show,說自己就在報到櫃檯,這種說法叫那位經理如何接受?如何好聲好氣的幫忙? 另外,如果那位經理幫忙減免no show fee,公司在作帳時發現這個該收而未收的費用,請問要經理自掏腰包? 抱怨別人態度的同時,應該也要想想訴求是否合理。
我是永遠不會搭中華航空(China AirIine)好幾年前我和太太從夏要回臺灣探親,747波音在夏遲了兩個小時而説油管破裂在等臺灣送來新油管,後來飛到日本,又delayed 快8小時,結果東京的經理躲起來,推出來一位在日本出生的臺灣的年輕女櫃台服務員,壞她被駡得很慘,幾乎要崩潰了,小孩哭、大人叫駡而經理沒有“懶爬”躲起來而讓小女生受語言酷刑,最後不得已才給了20美元的餐卷在機場吃一點東西!後來又説從臺灣調派叧外一架747班機來,然後換了一機組人員,這機組人員是安慰人員來安慰大家,好像每人送一瓶酒,並廣播説已換了飛機,但我們上到原來座號的位子才發現是同一架飛機,因為起飛後看了雜誌,放回去時是歪歪的,以及機艙牆上的一長條黑海棉露出一大節,才知道中華航空騙人,最後逼安慰空服人員才說出 在夏州油管漏油 沒有辦法才用油管膠帶纏好,才飛到東京,在東京又騙説換飛機而其實在等臺灣把油管送到東京!最後最後才知道從夏威夷起飛就坐上了自殺飛機,可想而知!中華航?真可怕!到臺灣已過了午夜一、兩點又不好好安排旅客回家!真是會貪污的華航高層!幹他娘!別人死沒有關係!華航送我免費機票 本人也不會去坐!又聽說華航機長對空服員很惡劣的!政府應該把華航收回或全部換新主管或由企業界來管理。(臺電也是一個大錢坑,就是貪貪貪,槍斃掉!)(Fuck ! Never never China airline)
No, the problem is not that the counter was closed. The problem was the rude and bad attitude of the manager. He was not helping at all. I am sure when you miss your flight because of a natural desaster, the last thing you want to come across is an unfriendly manager.
Eliza, 看你的頻道很久了,第一次留言,因為實在是太感同身受了!我們去年也是搭華航從德國返台,但必須在倫敦轉機(德國到倫敦是由英航執飛,同一張票,在華航官網買的)。因為下大雪前往倫敦的班機延誤了4小時,當我們到倫敦的時候回台灣的班機早就飛走了⋯結果華航竟然好意思跟我們收每人150歐 No show fee才願意幫我們改票?!有沒有搞錯,我跟你買票,你造成我們的行程延誤,沒跟你求償就不錯了好嗎?但怎麼抗議都沒用,也是氣到直接放棄華航,另外想辦法回台灣。聽到你老公這個案例和no show fee,一把火又整個上來了!有些人無法理解,你也不用跟他們太過計較啦,加油👍
Yes, I left many hours earlier. Of course coming on time is the best solution. But sometimes life happens. :) The problem was not the counter being closed but just the attitude of the manager. That could have been much better.
Yes, I never complained about them closing the counter. That's not the problem at all. Also I understand that there are fees involved and rules to be followed. Believe me Germans are even better at following rules than Taiwanese are... ;) The problem was the bad and rude attitude of the manager. In the end this is still a service business and you would hope for a friendly attitude. Thank for watching and caring about my wife's video! :)
@hsinyehhsieh57782 ай бұрын
a bit difficult to follow the story....
@user-do8eg7vs5z2 ай бұрын
帶妳公去吃台灣鐵板燒
@chen36992 ай бұрын
這一位德國人是不是跟台灣人在一起久了,也覺得遲到五分鐘沒關係!
@mixedrealityTV2 ай бұрын
Nope, this German complains about the bad attitude of the manager. The time of voice makes a difference.
@wcsoo66132 ай бұрын
@@mixedrealityTV你明明就說才5分鐘,還打電話想人家為你開櫃,說到no show fee 就覺得不合理,好想聽錄音,因為你單方面說人家態度不好