Hey there! We love hearing from you! We hope this information is helpful for your washer-dryer combo! ~ Jupe

Hello, Sylvia! The dryer is essential to any laundry room, so we've attached a link with more info regarding what may be going on with your combo unit! If the troubleshooting doesn't resolve the drying issue your unit is experiencing, please be sure to reach out to us @LGUSSupport on any of our social media pages! We'd love to help. spr.ly/6057PlzQZ ^Ian

@@LGUSASupport I had already figured out it is most likely the drain pump. That seems to be an issue for some owners. I’ve ordered one and will install it when it arrives. My unit was bought in the late Fall of 2019, it isn’t old. I expect parts to last longer than a few years, especially doing 1-2 small loads per week. No reason for it to wear out so fast.

Hey there! We recommend cleaning the drain pump filter on a monthly basis to ensure the best performance. You can read more of our maintenance tips here: www.lg.com/us/support/help-library/lg-washer-how-to-clean-the-drain-pump-filter-CT00000305-20150206838321. If there's anything else we do to help you in the future, please don't hesitate to reach out to us on social media using the handle @LGUSSupport. ~Ave

Yup, I’ve have mine changed 7 times now. Twice a year. This last time they changed the pump and the wash is able to drain now, but it’s not drying and everything is damp, even after 2, 2.5hr dry cycles. That’s why I’m here. It sucks bc I have to wait for them to come “diagnose” the issue, and then wait for the new pump to arrive, then have them come back to fix it. I have to take off of work when they come. I’m usually out of a washer/dryer for 3-4 months out of the year. I can’t wait to get out of this one bedroom apt so I can get a proper washer/dryer. My son peed the bed last night, so I washed all the sheets today and I pulled them out and they still smell like urine. Im at my breaking point with this thing. It’s not been working properly since October 9 and it’s Dec 23.

I have to replace the drain pump in mine about every 6-9 months. I keep 2 spares on hand and order another (about $40) as soon as I have to replace a bad one. I've become an expert at replacing the drain pump myself as the labor is what costs the most once out of warranty. It is a real pain to replace these as you have to disassemble the whole front of the washer. It takes about an hour once you get it all figured out.

Hi, there. Thank you for reaching out to us. We understand how damp clothes would be concerning. Before we answer your inquiry, we'll need to look into this further and get your unit's model and serial number. For us to do so, please send us a private message on Facebook or X (Twitter) using @LGUSSupport with your unit's sticker label, and we'll be pleased to help. -Cazz

Hey there! It sounds like your dryer may not be level. Let's see if we can bring that rocket ship to a soft landing. Here are some tips on how to check if your dryer is steady: www.lg.com/levant_en/support/product-help/CT20158023-20153089437852 ~Ave

Hi! If you're unit is getting too hot, please refrain from using it and contact us so that we can ensure it's safe to use! Please note for washer/dryer combos, the max operating temperature range is 95 degrees Fahrenheit. So that we can make sure there are no ongoing issues in your unit, please contact our team on social media. Our handle for Facebook or Twitter is @LGUSSupport. Send us a PM on Facebook or a DM on Twitter with your phone number and unit information (model and serial number). We look forward to hearing from you! ^Chris spr.ly/6053P4lCl