Litter-Robot 4: LitterHopper™ Installation Guide

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Litter-Robot

Litter-Robot

Күн бұрын

In this video, we will show you how to easily get started on the installation and full use of the Litter-Robot 4 LitterHopper.
The Litter-Robot 4 LitterHopper is designed to automatically maintain the optimal Litter-Robot 4 litter level by intermittently refilling the globe with litter. If the sensors determine the litter levels are below optimal, LitterHopper will dispense litter into the globe during the next clean cycle. Litter will be added only when needed and only during the next clean cycle.
🕒 Timestamps:
00:00 Introduction
00:33 Firmware Update
01:05 Preparing Litter-Robot 4
01:54 Installing LitterHopper Anti-Tip Guard
03:19 Installing LitterHopper Key
03:49 Installing LitterHopper Bonnet
04:24 Attaching LitterHopper
05:04 Assembling Litter-Robot 4
🔨What comes with LitterHopper installation kit:
LitterHopper
LitterHopper key
LitterHopper bonnet
Anti-tip guard
💡Key things to know for LitterHopper:
Litter will only be added when needed and only during a clean cycle
Whisker will automatically update the firmware in your Litter-Robot 4 to ensure the best operation possible
Any time you affect the weight or placement of your Litter-Robot 4 (emptying waste drawer, adding/removing litter, cleaning or moving unit) press the Reset button to ensure Litter-Robot is calibrated and operating accurately
Firmware update:
In the Whisker app, select your Litter-Robot 4 from the dashboard
Select the settings icon
Select the firmware information menu
If no update is available then your firmware is current, otherwise select “Update”
✴️Preparing your Litter-Robot 4:
Ensure Litter-Robot 4 is in the home position
Press the power button to turn off Litter-Robot 4
Unplug Litter-Robot from the wall
Remove any accessories from the bezel
Remove the waste drawer
Remove the bonnet by pressing the latches on both sides and rotating it backwards
Remove the globe by grabbing the black handle on top of the globe and lifting it out of the base
Tip the unit forward and place it on the floor with the bezel resting on a soft surface or towel
Unplug the power jack from Litter-Robot
⚙️Installing LitterHopper anti-tip guard:
While Litter-Robot 4 is still facedown, insert the anti-tip guard into the small holes near the power jack pocket of the base (the wiring in place will not interfere with installation)
Grab the bonnet hinge on the base
With the other hand, press the anti-tip guard into the small holes until each side snaps securely into place
There should not be a gap between the anti-tip guard and the base if installed properly
Route the power cord over the anti-tip guard Not Under and plug the power jack back into Litter-Robot
Tip Litter-Robot back onto its feet - make sure the power cord is not trapped under the anti-tip guard
Make sure the anti-tip guard is not touching the floor
Installing the LitterHopper key:
Locate the cap on the back of the globe
Remove the cap by grabbing onto the tab and pulling it out of the globe
Place the new hopper key into the rear of the globe with the rectangular opening facing up, the key should fit loosely in the globe
While holding the key into place, lift the globe and place it back into the base (the key must drop down into the pocket completely)
Place the new LitterHopper bonnet into the hinge of the base
Rotate the bonnet downward over the globe and push down on the bonnet to ensure it’s latched and secure
The key must protrude through the opening of the base
⚙️Attaching the LitterHopper
Litter-Robot 4 has two circular pockets on each side of the hinge at the back of the base and a slot at the back of the bonnet for the LitterHopper hook tab
Align the posts of the LitterHopper with the circular pockets and lower it into place
Verify the hopper has been installed properly - the hook tab should engage with the slot in the bonnet, and there should be no gap between the hopper and the bonnet or between the hopper and the base
⚙️Final assembly
Reinstall the waste drawer
Reinstall any accessories
Check the litter level - it should be filled to just under max fill line
Remove the lid from LitterHopper by squeezing the buttons on the lid together and lifting
Fill the LitterHopper with fresh litter, up to the fill line, then replace the lid
Plug in Litter-Robot and turn it on
🖲️Activating the LitterHopper
Press and hold both the Connect and Cycle buttons for 3 seconds
The control panel will flash white and the Hopper will dispense a small amount of litter, indicating the LitterHopper is enabled
You can enable and disable the LitterHopper in the Whisker app
LitterHopper Support Articles: www.litter-robot.com/support/...
Visit our support center: www.litter-robot.com/support/
Warranty information: www.litter-robot.com/explore/...
/ @litterrobot
www.litter-robot.com/

Пікірлер: 59
@leanakiddy622
@leanakiddy622 27 күн бұрын
Just saw this and went immediately to the website and placed my order. Been anticipating this accessory for so long. Yeah!!!!!!!!!
@transammatt
@transammatt 27 күн бұрын
Same!
@user-kw1ec9fe6c
@user-kw1ec9fe6c 26 күн бұрын
Same :)
@leanakiddy622
@leanakiddy622 12 күн бұрын
Just got an email that my Litter Hopper has shipped. Should be here tomorrow, I'm so excited!!!!
@LitterRobot
@LitterRobot 12 күн бұрын
Yay!! We're absolutely thrilled to hear you getting ready to enjoy your new LitterHopper! 😸 💛
@transammatt
@transammatt 27 күн бұрын
Finally been waiting over a year for this! This will make the litter robot 4 almost perfect!!
@mrbear0007
@mrbear0007 6 күн бұрын
I submitted feedback for this type of device back in 2023 survey that was sent (some place to hold extra clean litter that can automatically refill the globe when it gets low). Extremely happy to see Whisker/Litter-Robot listening to customer feedback and creating this awesome solution!! Thank you!!!
@LitterRobot
@LitterRobot 6 күн бұрын
Implementing customer suggestions isn't always quick or simple but we do take feedback very seriously and always look for a way!
@ciel6347
@ciel6347 2 күн бұрын
Thank you so much for indirectly solving my deep dissatisfaction with the new bag design of Sustainably Yours, which I find absolutely ugly but I have benn having to keep at least one bag out to frequently top off my LR4 for my multi-cat household. Now I can maintain my litter box with fewer glances at the ugly litter bags that I despise.
@LitterRobot
@LitterRobot 2 күн бұрын
Haha, we're glad to have helped! 😸
@MKristen702
@MKristen702 17 күн бұрын
This is such a ridiculously superfluous accessory…. And yet I really really want it!!
@farmontherange
@farmontherange 11 күн бұрын
Just installed mine.... will have a review in a bit, hopefully a good one...
@LitterRobot
@LitterRobot 10 күн бұрын
We're happy to hear that your order was delivered! If you have any questions or need any assistance, please feel free to send us a DM with your order number. 💛
@Shabita1958
@Shabita1958 2 күн бұрын
I installed mines today. I love it.
@LitterRobot
@LitterRobot 2 күн бұрын
We're so happy to hear that! 😸
@Angelsdust87
@Angelsdust87 27 күн бұрын
I need this
@walkertodd21
@walkertodd21 6 күн бұрын
just ordered mine
@LitterRobot
@LitterRobot 6 күн бұрын
Enjoy!
@blairtyler
@blairtyler 27 күн бұрын
It would be great if all LR4 comes with a spare motor (as this seems to be the main over torque issue). If customer has a spare one and this happens, they can immediately fix this without having to wait for weeks ie scoop for weeks before the motor arrives. Customer can then inform Whisker about this and new replacement can then be sent (if in warranty) = always spare avaliable.
@Maria-mz1qw
@Maria-mz1qw 26 күн бұрын
Yayyy!
@LitterRobot
@LitterRobot 26 күн бұрын
😻
@hksoft
@hksoft 26 күн бұрын
@LitterRobot, is it compatible with none-clay litter? Like “Sustainably Yours large grain”? How do you define optimal level? Can we fine-tune the optimal level because none-clay litters are lighter than clay-based litters, not to overfill?
@LitterRobot
@LitterRobot 26 күн бұрын
We tend to find the best results from an unscented, standard-weight clay clumping litter. Plant based litters create high amounts of moisture which is corrosive to the electronics inside the unit. There is a fill line inside the globe that marks optimal level.
@victorlowe
@victorlowe 20 күн бұрын
In the whisker app, you can tell it which litter you are using, i'm betting that list is all of the ones they have tested with this device
@e-meditation
@e-meditation 21 күн бұрын
There should be one for the waste bin too!
@victorlowe
@victorlowe 20 күн бұрын
Your cat is the hopper for the waste bin
@blairtyler
@blairtyler 27 күн бұрын
Does it come as an accessory or it will be available if you purchase LR4
@LitterRobot
@LitterRobot 27 күн бұрын
It is an optional accessory that can be purchased!
@susiec1685
@susiec1685 26 күн бұрын
If a new Litter-Robot 4 is purchased with this accessary will it already be installed?
@LitterRobot
@LitterRobot 26 күн бұрын
Hello! The new LitterHopper will be shipped separately from the Litter-Robot 4, it will not come preinstalled on the Litter-Robot 4. We hope this answers your question! 💛
@S.E.C-R
@S.E.C-R 27 күн бұрын
Just got my text… this is beyond genius, I want it now, but how much litter is 10 cups in pounds?
@LitterRobot
@LitterRobot 27 күн бұрын
Litters vary in their weight and density by quite a large margin so it depends on the brand!
@alisonw3483
@alisonw3483 2 күн бұрын
Installed mine yesterday and even though the app says it’s online and it appears that I did everything right, it has not dispensed any litter even though the level had dropped below the line.
@LitterRobot
@LitterRobot Күн бұрын
Hi Alison, we're incredibly sorry your LitterHopper isn't dispensing litter! Our Customer Experience team would be happy to help! We have multiple ways to get in touch! You can email us at support@whisker.com, live chat via our website www.litter-robot.com/support, or call 1-877-250-7729. Our hours are Mon-Fri: 9 AM-7 PM EST and Sat: 9 AM-5 PM EST.
@FabianvanOosteroom
@FabianvanOosteroom 4 күн бұрын
When will this accessory be available in Europe (the Netherlands)?
@LitterRobot
@LitterRobot 4 күн бұрын
At this time we don't have a specific date yet. However, we do plan to launch the LitterHopper on our website in Canada, UK & EU in early 2025.
@ronnguyen8287
@ronnguyen8287 8 күн бұрын
Installed 2 days ago. Litter is about an inch below the fill line haven't seen it dispense any litter. Help?
@LitterRobot
@LitterRobot 8 күн бұрын
Hi Ron, we're so sorry your Litter-Robto is still experiencing this issue! Please reach out to our Customer Experience team, we have multiple ways to get in touch! You can email us at support@whisker.com, live chat via our website www.litter-robot.com/support, or call 1-877-250-7729. Our hours are Mon-Fri: 9 AM-7 PM EST and Sat: 9 AM-5 PM EST.
@manuelcosta9964
@manuelcosta9964 3 күн бұрын
Mine didn't come with an anti tip guard? Where do I get this?
@LitterRobot
@LitterRobot 3 күн бұрын
Hello! We're sorry to hear that you didn't receive all of the necessary parts with your order! Please give us a call at 1-877-250-7729 (we are available Mon-Fri: 9AM-7PM EST and Sat: 9AM-5PM EST).
@t.m.hewitt
@t.m.hewitt 6 күн бұрын
Mine has an error saying the motor is disconnected how do you fix this??
@LitterRobot
@LitterRobot 6 күн бұрын
Hey there. You can review our troubleshooting steps here: bit.ly/4c6l1kM. If you need further assistance, please reach out at support@whisker.com so we can help!
@TraddSlayton
@TraddSlayton 9 сағат бұрын
How can you tell if the hopper is connected or not? Does it show in the App?
@LitterRobot
@LitterRobot 8 сағат бұрын
Hi there! Correct, once connected, the LitterHopper will show in the Whisker app.
@TraddSlayton
@TraddSlayton 8 сағат бұрын
@@LitterRobot I found my issue, it looks like in the video that when you install and turn back on POOF your hopper is there. Or maybe I missed the part of adding it to the app...which is entirely possible.
@LitterRobot
@LitterRobot 7 сағат бұрын
We're so glad to hear you got it figured out! 🐾
@Maven1999
@Maven1999 26 күн бұрын
Is this why my unit hasn't shipped yet? It was supposed to ship within 3 days.
@LitterRobot
@LitterRobot 26 күн бұрын
Hi there, we're so sorry your order hasn't shipped! We would be happy to help, please reach out to one of our support channels. You can email us at support@whisker.com, live chat via our website www.litter-robot.com/support, or call 1-877-250-7729. Our hours are Mon-Fri: 9 AM-7 PM EST and Sat: 9 AM-5 PM EST.
@leanakiddy622
@leanakiddy622 12 күн бұрын
The website clearly says that it ships at the end of July when you placed your order. We are now towards the end of July so if you have an order in for the hopper, it should be shipping soon.
@farmontherange
@farmontherange 11 күн бұрын
My hopper was delivered today
@MichaelHawkey-cy2xi
@MichaelHawkey-cy2xi 29 күн бұрын
When does this release?
@LitterRobot
@LitterRobot 29 күн бұрын
Keep an eye on our website, social media pages and newsletter for the most up to date information on product releases!
@soxxks
@soxxks 27 күн бұрын
It's out now!
@auscgal
@auscgal 26 күн бұрын
Do you have to take it apart to change the filter and odor traps
@LitterRobot
@LitterRobot 26 күн бұрын
Great question! Yes, you would need to take it apart to replace the filter in your Litter-Robot 4. The process would be similar to the process for replacing them on the Litter-Robot 4 without a LitterHopper.
@victorlowe
@victorlowe 20 күн бұрын
​@LitterRobot so you have to remove the hopper completely just to open the bonnet to change the filter?
@victorlowe
@victorlowe 20 күн бұрын
​@LitterRobot based on your answer, i don't think you understood the question at all.
@LitterRobot
@LitterRobot 20 күн бұрын
We apologize for any confusion or misunderstanding. Regarding your initial question though, yes, we would recommend removing the LitterHopper from the back of the new bonnet before opening the bonnet to replace the filters in your Litter-Robot. This is the best way to ensure that no damage is done to any part of your Litter-Robot.
@victorlowe
@victorlowe 20 күн бұрын
​@LitterRobot thank you for the clarification. In that case, it is useless to me.
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