I hope she sues the crap out of them. What a low-rent airline.

You're telling me that we have to go through strict TSA security checks before we can board a flight, but a company such as American Airlines can just put our bags outside with our belongings in them when the flight is delayed, allowing anyone to walk by and claim them without any security check being done to make sure the bag goes to the correct owner? That is a huge security risk, as a person could come by and replace one of those bags with their own bags that could contain explosive devices. We can't leave our bags alone in any part of the airport.

Leaving luggage in the open unrestricted areas and on the curbside of the airport terminal is outrageous. How many hundreds of passengers have been violated. This irresponsibility deserves a class action lawsuit.

They clearly made a conscious choice to dump everyone's belongings at that location. Figuring they could shrug it off as lost. Here, have a free flight on us.🤬

Those air tags are a game changer

Is not about the compension, it's about responsibility and trust. American Airline has lost all its trust that customers placed on them. They actually belittle the passenger, treating her like a beggar and thought a little compension would brush her away. What a shame.

So, the airline lied boldly to her face and are disgusting, glad she posted! This is happening way too much,

Set outside the terminal? Wtf! You go through all that security and your personal item are basically given away.

The homeless didn't took them; airline employees did. They grabbed the luggages from the airport, went through them looking for valuables, dump it at some curb so it cannot be traced back to someone's home.

American Airlines treated me and my luggage like garbage 7 years ago and it was the last time I'll ever give them a dime. It's not a surprise they treat all customer bags like garbage too. Screw them.

The reckless handling of luggage could also become a homeland security issue.

It is so easy to pickup anyone’s baggage at any airport. They lost 2.8 million baggages in 2019. 2.8 million! Insane.

The PROBLEM is, EVERY airport in the US allows ANYONE to walk up to a carousel and pick up baggage. Be it belonging to you OR NOT. It is STRICTLY an honor system and we all know that not everyone has honor in their hearts! This is NOT right. Why can't there be security there manning properties from passengers. ONLY a matching ticket for the correct flight should be allowed to exit the baggage claim area with luggage. WHAT will it take to change this into law for EVERY airport?!

Don’t accept that measly $1,700 from a corporation. Sue the heck out of American Airline and possibly other airlines that may be doing the same thing. Private property.

Stricter regulations need to be enforced. Automatic compensation for lost luggage. The more they have to pay out the better the service.

My question is why do we even get a Baggage claim ticket to verify it is our bags. When They are not enforcing the rule.

I’ve always been so confused why US airports have so many police officers but no airport staff standing there to check bags belong to each person like airports abroad

Europe does not allow the public in baggage claim! Close off carousels to the public and most bag thefts will stop.

This is why I’m extremely reluctant to check bags

They’ll write up the worker that was supposed to deliver it and the execs will give themselves a raise. That’s how this will be dealt with. They won’t learn from it and try to prevent it from happening again