Hello! Thank you for the suggestions, very appreciated. We will take them into consideration for future contents! LELIT Team

Hello, thank you for your feedback! We will take it into consideration for future videos. Thank you, LELIT Team

Hello, thank you for your positive feedback, we are happy to read this video helps. We remain at your disposal. Thank you, LELIT Team

Hello, yes, it is the same procedure. We remain at your disposal. Thank you, LELIT Team

Hello, please forward your request to our Customer Care dept by sending an email to care.foryou@lelit.com. They'll be happy to support you. We remain at your disposal. Thank you, LELIT Team

Hello Carlos, Puly is the only product we recommend because it's the one tested on our machines. Anyway, you can always refer to your reseller who will surely be able to provide more info on compatible products that can be found on the market. We remain at your disposal. Thank you, LELIT Team

Puly Descaler: 15% Amidosulfonsäure 5% Zitronensäure 3% Weinsäure 77% Wasser etc. Amidosulfonsäure gibt es für ganz kleines Geld als Pulver.

Hello, thank you for your comment. We inform you that the descaling procedure should be performed about once a year by a specialized technician. For any further information, please contact our Customer Care Dept at care.foryou@lelit.com. Thanks and kind regards, LELIT Team

Hello, we kindly ask you to send an email to care@lelit.com, our Customer Care will be more than happy to support you. We remain at your disposal. Thank you, LELIT Team

@@LELIT_Official Again another person doing it themsleves at home because you have made the video public

@@barjee8965 why not, if person has straight hands do it correctly? Much easier, then transport 26kg machine to service and not to scratch anything.

Hello, thank you for contacting us. We invite you to send an email to our Customer Care Department to care.foryou@lelit.com. Please attach a photo of your product data label and a copy of your purchase document. We remain at your disposal for further information. Thanks and kind regards, LELIT Team.

Yes.

Hello! Thanks for contacting us. We invite you to contact our Customer Care Department, who will be more than happy to satisfy your request! Please send an email to care.foryou@lelit.com. Thanks, LELIT Team.

@@LELIT_Official Oh look another person performing it at home themselves

​@@barjee8965Und? Bist Du Händler/Werkstatt und hast finanzielle Sorgen?

Hello, thank you for your message. We invite you to send an email to care@lelit.com to have all technical details. We remain at your complete disposal. Best regards, LELIT Team

Hello, we invite you to forward your request to our Care dept, sending an email to care.foryou@lelit.com. They will surely give you assistance. We remain at your disposal. Thank you, LELIT Team

Hello, thank you for your comment. We kindly ask you to send an email to care.foryou@lelit.com attaching a photo of your product data label, a copy of your purchase invoice and a video/photos showing the issue you mentioned. Our Customer Care dept will be glad to support you. We remain at your disposal. Thanks you, LELIT Team

Hello, many thanks for the suggestion! We will take it into consideration for future developments, LELIT Team

Hi, thank you for your comment. We kindly ask you to send an email to care@lelit.com, our care department will assist you from there. Thank you, LELIT Team

@@LELIT_Official I have a similar question - any suggestions how to figure out when is the time to perform the procedure?

@@natus99 Hello, we kindly ask you to send an email to care.foryou@lelit.com to have all information. We remain at your disposal. Thank you, LELIT Team

@@LELIT_Official See what i mean in my comment above? by having this video up publicly people are going to do it themselves at home

@@barjee8965what’s wrong with that? It’s hardly rocket science.

Hello, thank you for your comment. We invite you to forward your request to our Customer Care sending an email to care.foryou@lelit.com. They'll be more than happy to support you. We remain at your disposal. Thank you, LELIT Team

Hello, you'll just need to add descaler only once. We remain at your disposal. Thank you, LELIT Team

@@LELIT_Official And another one doiong it at home despite the technician only disclaimer

@@barjee8965 they have to say that. Do you really think that for the technical engineers it is make sense to watch KZfaq?)))

Only for the first. The rest are flushing out the descaling solution

Hello, thank you for your comment. We inform you that GiuliettaX is conceived for a professional/non-domestic use. Therefore, as per ordinary and extra-ordinary cleaning/maintenance of the machine, it is necessary to reach out to the same person who installed the machine and provides assistance for it. For further details, we invite you to send an email to care.foryou@lelit.com. Our Customer Care dept will be more than happy to support you. Thanks and best regards, LELIT Team.

Hello, yes, just one bottle. We remain at your disposal. Thank you, LELIT Team

Hallo, vielen Dank für Ihr Feedback und Vorschläge; leider ist es im Moment nicht möglich, das Video zu verkürzen: unserer Meinung nach ist es sehr wichtig, alle Schritte der Prozedur unseren Kunden zu zeigen. Für technische Fragen senden Sie bitte eine Email an care@lelit.com, unsere Care Abteilung wird gerne alle Info geben. Wir stehen Ihnen gerne zur Verfügung. Danke, LELIT Team

Hello, thank you for your comment. For technical questions, we invite you to send an email to care.foryou@lelit.com attaching a photo of your product data label, our Customer Care will be more than happy to support you. We remain at your disposal. Thank you, LELIT Team

The descaling agent works 20 times faster when heated up. This is a maintenance procedure on machine that costs over 1000 USD. Anyone who pays this much for a coffee machine can pay the dollars it would cost even in the most expensive regions. In my country it would have cost me 1 USD just after the Ukraine war when the price for electricity went up 4 times. Also the steam boiler needs the pressure from the steam to empty the water out

Hi and thank you for your comment. For more information regarding the descaling procedure, we suggest you to sent an email to care@lelit.com Thank you, LELIT team

Only 1 cycle with descaler. 4with clean water.

Hello, for any technical question we invite you to reach out to our Customer Care dept, sending an email to care.foryou@lelit.com. We remain at your disposal. Thank you, LELIT Team

Hello, thank you for your comment. We confirm that it should be executed by a specialized technician, as it's a complex and delicate procedure that could damage internal components, if carried out in the wrong way. For any further information, do not hesitate to contact our Customer Care Dept at care.foryou@lelit.com. Thanks and best regards, LELIT Team

​@LELIT_Official 🤣🤣🤣🤣🤣🤣

Hello, thank you for your comment. We kindly ask you to forward your request to our Customer Care Dept to care.foryou@lelit.com. Thanks and best regards, LELIT Team

Hello, thank you for your comment. Please send an email to care@lelit.com attaching a photo of your product data label and a copy of your purchase invoice, our Customer Care will give you all details needed by the end of the day. We remain at your disposal. Thank you, LELIT Team

🤣🤣🤣

I know which video you mean. I am using one bottle because I think we should use instructions from this updated video. Apparently one bottle now is enough... you know - inflationt ;)

@@LELIT_Official Didn't even read the comment, how rude

@@barjee8965 Hello, thank you for your comment. We inform you that we always try to do our best to answer every comment. For specific technical questions, we invite you to send an email to care.foryou@lelit.com. Our Customer Care dept. will be happy to support you. Thanks and best regards, LELIT Team

Hello , we kindly ask you to send an email to care@lelit.com, our Customer Care will support you in the shortest time possible. Thank you, LELIT Team

I think KZfaq is forbidden in China, due to News Restrictions? Hopefully the fearless Leader will not see it, due to social scoring issues. Take care and respect Taiwan. Peace and Love 😘😘😘

Hello, thank you for your comment. We inform you that this channel is addressed to LELIT customers as well as to specialized technicians. Whenever a procedure is only feasible by technicians, we always specify it in our videos. Thanks and best regards, LELIT Team

​@@LELIT_Official You know for a fact people will do this themselves at home by watching this because its a fairly simple process, even with your 'disclaimer' this is enabling people to do it, such information should only be available to your 'technicians' if its only to be carried out by them and not posted publicly for all to see, sorry but thats just irresponsible

@@barjee8965 Hello, LELIT makes customers aware of the fact that it is a long and delicate procedure that, carried out in the wrong way, causing malfunctioning of internal components, can make customers' warranty void. If you have further doubts, we invite you to write to care.foryou@lelit.com. We remain at your disposal. Thank you, LELIT Team

​@@barjee8965Du machst Dich mit Deinen 27 gleichlautenden Kommentaren total lächerlich. Das Entkalken ist sowas von einfach. Nudeln kochen ist nicht schwieriger.

Obviously they know that people will just do it at home, they just can't publicly acknowledge that because, as simple as it is, people might (will) fuck it up and blame them. So they put the disclaimer there.

Hello, thank you for your comment. We will take it into consideration for future contents. We always remain at your disposal, LELIT Team

Forgot to say that that is used at 2-3 espresso daily, and maybe 1 cappuccino. The authorized service proves me right, the number of coffees in the computer is correct. Spend your money more wisely

@@FilipLaurentiu What happened to your machine?

@@sunnytse11 After only 10 days the three way solenoid valve broke. Last time some random valve (didn't fully understand) remained open, it did not close properly and the machine made strange noises after it was turned off. The service told me that the only reason it broke is that I'm unlucky.... I don't see this being a good reason to have such a bad experience with such an expensive machine. Packing a heavy machine like this and send it to service is not so pleasant and take a lot of time to be repaired. I am afraid of what will happen after the machine will be out of warranty

And of course I contacted the Lelit but all they told me was to send it to the service and that it will be repaired, standard PR stuff, they didn't seem too surprised

@@FilipLaurentiu I had an issue with the OPV on my new Mara X when I just received it, luckily I was able to fix it myself. The OPV screeched whenever it activated. While it was functional, it was really annoying. I ended up replacing the piston, spring and the upper screw cap. I applied some lubricant as well and it’s all good now. I certainly agree that Lelit machines offer great performance, but quality control really needs to be improved.