Working in debt collection can be an especially challenging job. You have to contact people who don’t want to be contacted. Debtors’ contact information is often not up-to-date and there are also common breakdowns in communication collectors and debtors. During this video, we will help you better understand what KPIs to look out for as well as what contact center tools to use when managing a debt collection campaign.
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Sections:
0:00 Intro
1:45 Debt Collection Is All About Efficiency!
5:19 Go Omnichannel!
11:10 Campaign & Individual Agent KPIs
25:01 Leverage Tools for Maximum Efficiency
33:55 Conclusion