Why should existing customers have to wait 12 months after signing up, if they’ve already been an existing customer for over 12 months? They should be grandfathered in and automatically receive the discounted prices that new customers are entitled to when switching carriers. If a customer wants to upgrade their phone and they’ve been with metro for over a decade, they should receive the same price as a new customer immediately, rather than having to wait 12 months.

Sounds like yada yada…..

So existing customers who sign up are essentially treated as brand new customers and get a whole new plan. I don't know who in the marketing department thought this was a brilliant idea, they should be fired. Why not just do the new phone on existing plans? For people that have been on Metro for some time, there's still no benefit. Just package those deals with the current customers plans. Not rocket science.

Why do I have to start my PLAN OVER just to get a new phone AND wait a YEAR?🤔🙄 Been loyal to Metro over 5 years! ‼️😐😑 Where is the logic 🤔😳. Nah not letting y’all mess my PLAN up (chit barely worth it)! Good luck with Flex Plan and marketing! Thought I found something lol!!

The plans are more expensive. Wolf in sheep's clothing.

It still doesn't seem fair to longtime customers. I've been a customer since 2016. I signed up for your $60/month plan at that time. That plan included unlimited talk, text and high speed data,15gb of hotspot, 100gb of Google One storage, plus free Amazon Prime. I have three other lines on the account. So I have a total of four lines plus all these benefits for $120/ month. I even had five lines at one point for $150/month. If I joined this new plan I would have to pay $75 for the first month, then $70/month thereafter, plus $35/month for each of my additional three lines. So my bill would increase from $120/ month to $180/month for the first month, and $175/month thereafter. That's an extra $665/year, and all I get extra for that is an additional 10gb/month hotspot and the same phone options as new customers.

District Manager here for Metro and this is big for us. The biggest complaint we hear everyday is customers not able to get phones. :) I’m excited!

Im with Tmobile for years give me a new phone right now

I just stroll into Best Buy and purchase the unlock variant , then stroll into Metro and let them pop in a SIM card (oh fyi I get the Staff lunch - that's my way of saying thank you).

Metropcs does not realize. The plan for new and old customers is not the problem. The problem is the bait and switch done by the salesperson in the retail location. Why is it when you go into th retail location. The phone is advertised for free if you switch. The salesperson tells you the phone price is free if you switch and free upgrade. This is what is advertised. The salesperson comes over and says some yada yada and does some alien math and tell you can leave with the phone for 350 dollars. I am always confused. By this metro does not realize that the people who work in the retail location are the ones with the yada yada. They need to have someone from corporate dress up as a salesperson and go to different stores around the 5 boroughs because this should not be going on. They can come up with flex chex, whatever thenyada yada is being done by the people in the stores who sale their service and devices it is ridiculous

You had me till you said I gotta give you my old phone lol. new customers don't got to give up their $600 plus phones

Omg. Luis Guzman and this metro flex. Y’all are gonna be number one. Love Metro!!

Dude here’s the trick if you switch to different service provider and come to metro and buy new iPhone 11 you have to be on 75 dollar plan which is crazy I would rather stay in with my own service provider and pay 40 unlimited plan

What a joke all the prices on phones went up then they raised the price to $50 for unlimited plan no one wants this

Been buying refurbished phones for the last two years. No issues I’ll stick to that.

I've been a customer for about 20 years what's in it for me?

Why are we hurting loyal customers. Doesn't make since, keep better upgrade deals for customer which yall had 3 to 4 years ago. Go back

They keep making changes because they realized they keep looking money making great phones free people take advantage of promotion and send these devices overseas or resell them. You guys have to understand every cellphone company never will treat there existing customers like new customers there no way that will happen its just rotating circle plus times rights now getting more expensive prices are going to go up. My suggestion would be stay with what you got as current Device if you got new phones from 2021 and newer these promotions are for those customers who never upgraded there phone from 2012 until now those folks who have samsung a01s or lg phones or older metropcs phone that have 4g lte this your time to upgrade at affordable price point and time to do so. Everyone else can stay with plans that they have nobody being forced to do anything

When they make Flex more affordable and not put us on a waiting list for better phones/plans and not charge the 50 dollars to change your plan once you’re in the flex plan if made within 6 month on signing up, just maybe might be worth the switch!!!thanks like all the perks but to pay more it’s just easier to switch to other carrier!!! Thanks metro!!

Metro flex start 4 lines $155 T-Mobile essential 4 lines $100 When did prepaid become more expensive than postpaid? The only thing new metro is offering here is increased prices with no extra benefits.

You have to wait but on top of that you have to wait even longer for a decent upgraded phone…. This ain’t it

Ok I've been with Metro for 15 +years. Yet, I have to pay more a month and wait at least another year to get a free phone. So $10 more a month=$120. Well I can get a new phone for that and not wait a year and not pay more a month. Hmmm my math works better. Great concept y'all, terrible execution on us existing customers end.

I've been a Metro customer for a while now BUT when I bought my new phone almost 1.5 years ago I didn't go through Metro. I bought my phone unlocked through Motorola because of the price and the storage. I bought Motorola Stylus 5G 2022 for $300 256MB storage with additional 256MB external storage micro SD card. When I look at the current phones on Metro all I saw was 1 phone had 256MB and that phone was an iPhone 15. All but 1 has 128 MB storage. Metro needs more options of 256MB storage in order for me to upgrade through Metro but until then I will continue to get my phone unlocked.

So as a metro customer for 6 months I'm not eligible for the flex plan phone deals why should i pay more if I'm not getting anything out of it its still alot of yadda

When will the new Revvl 7 pro 5g be released ?

Dear Metro advertising team. If you don’t make a commercial with the MetroPCS logo and just drums playing in the background, you are missingout on great advertising

How much is this plan going to be? Also will IPhones be free? I’m currently on a IPhone 12.

They need to do this with us T-Mobile customers.

The best of all , so polite and efficient as could be.

I went into a metro store today to upgrade my grandmas phone and she was paying 25$ a month after I left I realized they changed her to the 55$ flex plan and now they won’t change her back because of a “$50 proration charge” this is absolute bs metro y’all went out bad with this one

Well if I trade in my old phone it's going to be a AT&t $30 phone

They should offer payment plans on the cellphones with no interest. If the best buy store card can do it, so can metro.

Nice 🙂💯

Do anybody want to accept Jesus christ as your savior he want to give you love and joy and happiness and salvation and eternal life if u confess your sins

Been with this company for 10 years , time to leave ✌️

Yo why the fck did yall move prime to the higher plan? Like I'm already paying 65+ and now more? Imma down grade plans or switch all together.

The speed test was 0.01 mps thru 0.10

That's great, we are happy to hear you are taking advantage of our amazing deals!

Man, he's the perfect guy. Lol

Four gti

@Metro by T-mobile please make some good Samsung phones but affordable... A $1000 phone in this economy, unbelievable!

Ok if I’m a current customer will I qualify

I would be in new customer cuz I'm not got T-Mobile

Metro should be ashamed. All these new changes are for the benefit of Metro not the customers. Higher plans, fees to change your most expensive plan (within 6 months) and phones locked (to Metro) for 12 months to get unlocked instead of 6 months. SMH.

I like prepaid I can't make a commitment to a plan I'm on a low i I like paying as you go cuz sometimes I can't pay the whole plan and have to go do a $30 plan and a $40 plan I can't afford to go into I like to have a new phone put prepaid

What about customers of 10 plus years ( 1 phone and 1 tablet for 65$) why do I have to join Flex how about just giving the phone to us..and not making us pay more. Ps what about A 55+ year old senior plan . (magenta on t mobile) ps keep the free t-mobile Tuesday's - How is having to spend money to to save money ?

Go anywher east

Well... I think I will continue switching....

Thats it, im getting the RedMagic 9 Pro & a T-Mobile sim card🗣️METROPCS IS GETTING BORING AF WITH THESE BS PHONES🤢🤮

😂😂😂 you have to have the flex plan to get this THATS A BIG LOL to the people who been on other plans. My parents have a $40 plan and they can’t get anything new smh way to go Metro lol 😂. Why can’t they get onto it? My mom and dad have been with y’all for YEARS . And yall don’t do nothing for IPhones. So I switched to Verizon and got my iPhone 15 for a good deal at a Walmart

Tell me you treat existing customers like new without actually treating them like new customers...what a bunch of BS!!! Nothing new just worse!

Moe from north Alabama Blanca team 👍🏻

🤣😂

Been since 2012

Pick u} {ohh ios

For a company that deals in communication, youre doing a lousy job of communicating what this means for existing customers! You're saying join flex now to be treated like a current new customer in a year??

Awful

Metro by T-Mobile retail sales representative (( Moe from north Alabama, Blanca team ))

I want that metro flex phone

All lies, they are claiming that they are treating their existing customers the same as new customers, saying that they also qualify for the free phones upgrades but when i tried to get a new phone after being a customer for over 4 years and having my own phone for 3 years I was still told I didn't qualify for a phone yet and had to wait almost another year to qualify. I won't be a customer in a year as I'm not renewing my services next month.

To bad metro has the worst service, thats why they are trying to give cheapest phones possible, metro 35 gigs on 60 "unlimited" plan, cricket theres not cap on their 60 plan, Metros mx/Canada plan only gives you 5 gigs of Internet in Mexico, cricket?! it's unlimited, cricket had a better value

These ARABS ripped me off 4 times in a row

I pay 120 a month for four unlimited lines. All of them have Amazon prim and google 100gb. So essentially this same plan minus the free phone. This plan is 175. After a year the difference would be $660. All the phones we use are revvl that go for 50 per phone when we replace. So lets do the math. Old plan..................$1440 New phones...........$200 Total ......................$1640 Total on new plan.$2100 So i would be paying $460 more for exactly the same thing i do already....HARD PASS!!!