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If your Mi 11X is experiencing a dead, restart, or reboot problem, there could be several potential causes, and you may need to try a combination of troubleshooting steps to resolve the issue. Here are some steps you can follow:
Check for Physical Damage: Ensure that your phone hasn't suffered any physical damage like a cracked screen or water damage, as these issues can cause unexpected reboots.
Charge the Battery: Make sure your phone has sufficient battery charge. Connect it to a charger for a while and see if it turns on or stops rebooting.
Force Restart: If your phone is stuck in a boot loop, you can try force restarting it by holding down the power button and the volume down button simultaneously for about 10 seconds. This should force a reboot.
Safe Mode: Boot your phone into safe mode to see if a third-party app is causing the problem. To do this, press and hold the power button, then long-press the "Power Off" option on the screen. This will boot the phone into safe mode. If it doesn't restart in safe mode, then a third-party app may be the culprit.
Update Software: Ensure that your phone is running the latest software version. Outdated software can sometimes cause stability issues. Go to Settings About Phone Software Update to check for updates.
Factory Reset: If the issue persists, consider performing a factory reset. This will erase all data on your phone, so make sure to back up your important data first. You can do this from the Settings menu under System Reset Factory data reset.
Check for Hardware Issues: If none of the above steps resolve the issue, it could be a hardware problem. It's best to contact Xiaomi's customer support or visit an authorized service center for a professional diagnosis and repair.
Update or Reinstall Firmware: If your device is rooted or has a custom ROM installed, it may be experiencing software issues. Consider updating or reinstalling the firmware or ROM to see if that resolves the problem.
Battery Calibration: In some cases, incorrect battery calibration can cause restart issues. To calibrate the battery, allow the phone to completely discharge, then fully charge it without interruption.
Overheating: Overheating can lead to restart issues. Ensure that your phone is not exposed to high temperatures for prolonged periods.
Remember that attempting some of these steps may result in data loss, so always back up your important data before performing any significant actions like a factory reset. If none of these solutions work, it's best to seek professional help from STG TECHNICAL or a certified repair center.
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