Hi yagzulas, I'm sorry to hear that. I wouldn't know what the problem is. I searched online and saw people mentioning the unit could be bricked (from factory or from an unsuccessful update attempt). In the post, the person mentioned they replaced the unit and got it right on the first try with the new unit...

Hi @kojigod, I don't think there is such a thing as a "blank" preset. Using the computer software or manually on the equipment, you can copy / paste one preset on top of another. So, you can for instance get a preset (or create one) with clean sound and no effects and copy it to the banks that you want to override.

@@mooerreviews7893 so there is no option to simply delete preset?

@@kojigod I don't think so... maybe on the computer.

@@kojigod I noticed both on computer and in the device, if you have an empty bank, you can go to it, hit save, and then select the preset you want to "erase" and save the empty bank on top of it.

Sorry, man. I'm not familiar with Macs. Were you able to install the SW? After installing the updated software for Mac then you go through the update process.

@@GrowlPedaiseEfeitos I have not been able to install the software it’s been an absolute nightmare thank you for the reply

What update

Hi, I have uploaded to version 3.0.1. I might wait some time before updating to 3.0.4. I'm sorry to hear about the problem you're facing. I recommend contacting their support through their website.