Home seller secretly films 11 estate agent valuation appointments

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2 жыл бұрын

Everything you think you know about choosing an agent to sell your home is wrong!
Filmed from November 2021 to February 2022, this documentary uncovers:
- Agent dirty tricks
- Most valuations are actually too low
- 3 month lock-in contracts are dead
Also, it:
- Shows all agents are not equal (but most will lose you money)
- Shows what to look out for in the agents who come round
- Shows what can happen when you get it right
linktr.ee/movinghomewithcharlie
This documentary by Charlie Lamdin (film maker, KZfaqr, home-schooling parent, seaplane pilot and founder of bestagent.co.uk ) was filmed when his colleague, Samantha, was thinking of selling her home, a 3 bedroom semi-detached house near Taunton in Somerset.
Charlie jumped at the chance to perform an experiment to prove that although most estate agents will lose you money when selling your home (just look at the valuations provided, compared with the price that was achieved) there are always a few who are better than the rest.
The problem is there is no reliable way to identify them, without meeting them all in person, (at least all the ones who accept the condition that no lock in contract will be signed).
In this film, Samantha telephones all 18 of her local agents, 11 of whom accept her invitation to attend the property to meet her, give their opinion of what the property is worth (they’re almost all wrong, one agent even says that she’ll never get the price she did get) and pitch their services.
She whittles the shortlist down from 11 to 3 based on the 2 days of meetings, and finally picks one.
The film goes on to show the whole story of the sale, and eventually reveals the successful agent, who was from an estate agency brand that Sam said she would “never have called”.
“We made this film to demonstrate that picking 3 agents at random is always a bad idea, and is the main reason why most people have such a terrible experience selling their home” explains Charlie Lamdin.
He continued “The end result of this experiment is that Sam now has life-changing opportunities. It also shows that most agents, even the nice ones, don’t fully understand that their job is not just to sell a home, but to achieve the highest possible price for it, in a short period of time. Only 3 of the 11 agents who attended actually demonstrated an understanding of their job and had a credible proposal on how to achieve the highest price. The other 8, while (almost) all very nice people, had nothing to differentiate their approach. Unfortunately this is the reason why agents have a reputation for ‘just chucking it on the internet and waiting for enquiries’. Many agents do nothing more than exactly that, and somehow scrape a living doing it, while underselling their client’s properties, if they sell them at all.
Sam, the owner of the property, said: “It just goes to show that the whole debate on what kind of agent to use, corporate v independent, online v high street, one-man band v team, is irrelevant and a red-herring. None of these are considerations, it just boils down to finding the individual person, the human being, who knows how to deliver.”
She continued “It also shows that taking local For Sale boards and online reviews into account is a distraction. You just need to find that person you click with, who demonstrates a real understanding of what you want, why you want it, and knows how to get it for you.”
“I found all the brochures, presentations and marketing materials deadly dull and unhelpful. Charlie told me to only focus on the person, are they listening to me, do they understand what I want and do I trust them to get it. He said just disregard everything else.”
For the full video on how to choose the best estate or letting agent:
• How To Find the Best E...
Find an agent to sell or let your home:
findyouragent.bestagent.prope...
Want to find your next home?
bestagent.co.uk/
Follow BestAgent:
/ bestagentproperty
/ bestagentprop
/ bestagentfinder
/ bestagentpropertyuk
/ bestagentproperty
Follow Charlie:
/ moving_charlie
/ bestagentboss
/ movinghomewithcharlie
/ charlie-lamdin-4231054
/ movinghomewithcharlie
To find out everything you need to know about moving home go to:
mhwc.co.uk/
How estate and lettings agents move people
bestagent.co.uk/diagram-how-l...
If you need a mortgage in principle click here:
mojomortgages.com/app?journey...
#property #sellmyhouse

Пікірлер: 553

@MovingHomewithCharlie 20 күн бұрын

SELLERS! Please watch this 2024 follow up to this video: kzfaq.infoW-KyDxorAL8

@parttimephilosopher7097 18 күн бұрын

BUYERS! Watch this and make sure you learn from the sucker who overpaid.

@user-qi7rv1xz3g 24 күн бұрын

Having bought, sold and renovated in the UK and here in Australia, this was all very predictable. Always remember they are working for themselves, not you!

@sarahann530 16 күн бұрын

They are working for the seller and their goal is to get the best deal for their client . No matter what the agent values the the property at the buyer ultimately sets the price .

@zeroounce8874 16 күн бұрын

100percent

@kevinleesmith 23 күн бұрын

They get paid when it sells. Its easier to sell it at a lower price. On a 1% commission every 10k theybsell ur house less for (easier to sell) They lose 100. Try 300k and get 3k commission or easily sell at 280k at 2.8k commission. Its easier to sell 8 houses out of 10 at 10 or 20k less, than to try to sell for 10 to 20k more but only sell 4. They don't work for ur best interests. They work for their best interests.

@cliff9136 9 күн бұрын

@@kevinleesmith bingo!

@stevewilkes863 2 күн бұрын

Their motivation (money) is to get the seller to sell, get the house off their books and get their commission. As you say every £10k is c£100 to them but is £10,000 to the seller. “Just focus on the first two numbers” is their stock line. Estate Agents have no scruples.

@lulabellegnostic8402 Ай бұрын

A house is worth what someone person is emotionally prepared to pay, and what another is prepared to hold out for.

@aevans-jl9ym 23 күн бұрын

Hope, she sold before Charlie's predicted 30% to 40% property crash in 2022/23/24 maybe this expert will get his massive yearly predicted property crash in 2025

@alangaughran 16 күн бұрын

Price and value are not the same.

@sarahann530 16 күн бұрын

@@alangaughran That's deep ,did it take you long to think that one up .

@DiederikAms 15 күн бұрын

Not true. A house will be sold for what someone is talked into believing it should be necessary to pay for it and what another person is prepared to squeeze out someone just for their own benefit (and understandably because he/she is equally talked into a similar inflated view). The market value of my house is well over twice the price it would cost me to build the place. Just because real estate agents consistently pump up transaction prices. For a big part because their fee depends on the transaction price. It is not in their interest to keep prices at a normal level.

@sarahann530 15 күн бұрын

@DiederikAms Why don't people just build their own houses them if they are half the price

@8ballphil150 Ай бұрын

Estate agents are corrupt . My daughter and my wife and i have sold several homes over the last 40 years . Every time we got a valuation they said the last home that sold in your road sold for x amount . So we will put 5000 on that price . So over the last 30 years house prices have gone astronomical . My first home was £10500 in 1985 . Now worth about £160000 . Earnings haven't gone up 15 times . my endowment mortgage then was £75 per month and £15 endowment . With earning of £400 per month . Which equated to about 24% of my earnings . A damn site higher percentage today . The kids today are screwed .

@alexbolt3688 26 күн бұрын

how does that make estate agents corrupt?

@8ballphil150 26 күн бұрын

@@alexbolt3688 Because they are manipulating the market by doing it . If you have an area that sells a lot of homes in a 12 month period , then the prices will rocket . That is controlling the market . The seller makes more money , but the buyer is getting screwed . But then the buyer has to buy another property . Estate agent is win win win .

@KarenFuchsbichler 25 күн бұрын

I heartily agree. Im looking at getting a caravan!!! With five cats a dog, chooks and a kid....

@Finderskeepers. 25 күн бұрын

The estate agents job is to get the best price and that seems to be what you are objecting to, they dont buy the property.

@8ballphil150 25 күн бұрын

@@Finderskeepers. In principle you are right . But they have a responsibility to the buyer also . The building society is representing both . they are getting the fees off both the buyer and seller . The seller isn't going to argue , but the buyer is getting screwed . The French have the best system , you buy a home to live in , not as a massive investment .

@TimKingdoesproperty Ай бұрын

Why no mention of fees in a 30 minute video??

@hearmenow909 Ай бұрын

Probably around 1.5%, I'm sure if they were over the market average they wouldn't have picked her.

@wearesouls6783 17 күн бұрын

Precisely.

@tonystanley5337 10 күн бұрын

@@hearmenow909 It really depends how much you value the work of an Estate Agent. The Internet and the market does most of the work. Its "nice" to have someone help you but most people are perfectly capable of advertising agreeing a sales by themselves. The problem is that they are prevented from advertising in the main channels due to some sort of industry protection.

@cg9616 10 күн бұрын

Taken for granted as the percentage is set and it’s for the buyer to determine if it’s fair

@jam99 6 күн бұрын

@@cg9616 Set by whom?

@thatschilltssk6274 Ай бұрын

Why does everybody involved in property come across as so smug? One buyer got over-excited and massively overpaid and suddenly everybody involved is a genius and celebrating while knowing the unfortunate person buying the house will almost certainly be in negative equity day one after exchanging.

@matheus.lifestyle Ай бұрын

In this business everyone wins except the buyer. It’s a sad game.

@gee3883 Ай бұрын

Estate agents are of my least favourite people to deal with.

@katbar6066 27 күн бұрын

If they go into negative equity immediately there is a problem with the Banks Valuers or if they are cash buyers then they haven't done their own due diligence. Several times I have been a "Cash buyer" but I have always made the contract subject to both a building inspection and a licensed valuation to ensure I am not paying more than it is worth..

@pmbpmb5416 23 күн бұрын

That’s not correct though is it ? Those buying the home now have a home , that’s what they needed and that’s what they have got .

@cajsheen2594 22 күн бұрын

@@pmbpmb5416 I agree, you pay what you can for the home you want, and that's what the buyer did. XXX

@darrylrixonphotography Жыл бұрын

As an ex agent of 20+ years, any agent can sell a property in a strong rising market where new stock is in high demand, this experiment should be conducted in the current downturn as it will be the true reflection of good agency, as having worked in the 2008 housing crash, It was tough just to try and survive without having to shut up shop unlike quite a few agencies did at that time, mostly the larger corporates who only win biz on over valuing, then bombard the vendor for price reductions. The most interesting point of the video was not one mention of any of the agents fees, which often is at the forefront of most sellers decision making process, after all we’ve all been there and had the call of I really like your valuation, but not your fee!!!

@MovingHomewithCharlie Жыл бұрын

I'd love to do another documentary like this in the falling market - but I need someone in my close circle of friends who's selling now who's happy to have it filmed! It took 6 months to make this video.

@darrylrixonphotography Жыл бұрын

@@MovingHomewithCharlie I can imagine it was a difficult job indeed.

@Finderskeepers. 25 күн бұрын

Even in a strong market, a good agent will get a better price but its not just about price. Its also about closing the deal. Thats a combination of matching the vendors needs with the right buyer. Im not an agent but am experienced. 100% agree with the OP. Like any payment for service, cheapest isnt always best.

@jackkruese4258 9 күн бұрын

I’ve bought 2 properties in the last 15 years and on both occasions as soon as I made an offer the estate agent said…you won’t believe this but someone else has just offered us exactly the same amount so could you up your offer. Thing is they knew that I knew they were lying.

@lulabellegnostic8402 Ай бұрын

Every agent sticks the property on right move. And that’s where buyers go to search.

@joline2730 26 күн бұрын

Lula: or REALTOR if in America.

@VisorView 17 күн бұрын

Absolutely. And surprisingly the commission is negotiable. Don't have a For Sale sign, that makes the serious buyers arrange a viewing. I have had a buyer engage in the longest conveyance ever, and then pull out on the last day, and lost the dream house I was lined up to buy.

@lulabellegnostic8402 17 күн бұрын

@@VisorView most decent agents have ‘sales progressors’ whose job is to keep things on as short a time scale as possible once an offer has been accepted. Specifically, their job is to spot foot dragging as a sign of problems with a buyer. My job as a seller is to check out the buyer before accepting their offer via due diligence by the estate agent AND engaging a solicitor with a good rep for conveyancing- you’ll be amazed what they can find out from the buyer’s solicitor. The clincher is the buyer arranging THEIR OWN survey ( as opposed to a Lenders’ survey), because this is the point they have to commit to putting their own money into the deal.

@kossfan 12 күн бұрын

We need to go back to the sensible days when lenders were only allowed to lend 3.5 times one wage.

@ac1646 11 күн бұрын

@@VisorView There are lots of perspectives in you comment. Yes, commission is negotiable. But the 'For Sale' sign as an issue? It helps viewers to locate the property easily; and don't forget they _should_ be excited to go and look over your beautiful property which is 'For Sale' from the hard work you've put in prior to the photographer arriving and then the pictures going live on Rightmove. You are (or should be) inviting them in with a welcome mat. 'For Sale' shouts 'I'm HERE.'

@fartywood3917 Жыл бұрын

This is the perfect video of what a 'BIG F*ing JOKE' UK housing market is. She bought it for 198k inJul 2018 and sold it for 300k in Feb 2022. +51% in 4 years. I think its time to short the UK housing market.

@MovingHomewithCharlie Жыл бұрын

Fair assessment, but it’s worth noting that she got £25k more than asking price due to the agent she chose, otherwise it would have been only (!) 39% in 4 years, which is less than 10% a year. The point I’m trying to illustrate with this documentary is it doesn’t matter what you think a property is worth, it only matters what an agent can get for it, and the best ones will find you a lot more money, if it’s worth it.

@mypointofview1111 Ай бұрын

That's how the market was moving at that time. Property prices were rising and doubling your investment in a few years was seen as normal. Yes estate agents are only interested in getting their percentage of the sales figure but Property prices are ridiculously high now

@KAISERDJG Ай бұрын

@MovingHomewithCharlie 10% per year on ANY investment is absolutely insane. No one expects an investment to gain 10% per year and houses are not investments they are a finite necessity which should hold its value steadily not gain monumental increases in value in extremely short spaces of time. If the cost of anything else in your life doubled in the space of 4 years you would be crying out for blood ut because its a house its suddenly good???? Crazy thinking.

@davidgreen7849 Ай бұрын

@@MovingHomewithCharlie These days though where you can see all available potential properties in whichever area via National websites, it's the buyer who contacts whichever agent has signed up the seller. That BUYER would have found that agent and still made their offer of +25k. Other than the 'selling' function, which the previous sentence negates, everything an agent does could be done within a solicitors office. High End, Unusual or One Off properties, sure an agent has a place as a BUYING agent but your average dwelling gets sold when seller $'s and buyer $'s agree. Estate agencies as we've known them should be worried, most are superfluous to requirements or current function. IMHO.

@katbar6066 27 күн бұрын

It is the same here in Aus.

@priestland1 12 күн бұрын

Estate agent describing 1900s house as having Georgian features, in their defence they could have been referring to George our local friendly builder.

@judewarner1536 2 күн бұрын

@priestland1 Depends on your interpretation of the term "features". 1930s London suburban streets comprised houses built with external woodwork imitating Tudor (Elizabethan) timber-framed houses. This might reasonably be described as Elizabethan features. Georgean-style lattice windows were popular in the 1980s. In other words, it's a description of an architectural style, not a statement of its age. Properly, a genuine description of a Georgian property would say, "With original Georgian details" and the 1900 property, "Features in the Georgian style". The inability to communicate directly and accurately is not a modern problem, but stems from a lack of exact knowledge and verbal skills, assuming there is not a real intent to deceive. The ability to distinguish the latter depends on the individual to inform themselves by a process of continuous learning.

@BelindaLoveLee Жыл бұрын

Watching this after the recent interview and I'm so glad the algorithm pointed me this way!

@safarigirl40 15 күн бұрын

We've been conned with the agent saying there is a lower offer but it's cash. We took it. They changed their minds near exchange and decided they wanted a mortgage so we had the pain of this delay. If we dropped out we would have had to market it again. If you accept a stupidly high offer, you can come a cropper with the surveyor who may value it down.

@fonzoo 10 ай бұрын

I cant see this industry surviving for much longer. Id love to see the breakdown involved in what the agent is actually doing (without any BS) vs the commission they are making.

@MovingHomewithCharlie 10 ай бұрын

See the diagram of what they do here. Remember, they do all of it unpaid until the last step, and if it falls through, they've done all the work for zero.

@bud5027 5 ай бұрын

Hello Charlie, there is no link in your text, can you share that, please?

@jordangeorgiou2757 4 ай бұрын

Couldn’t disagree more, how many start ups have failed trying to replace estate agencies?

@openyourlies 8 күн бұрын

It won't stop - why would it - everyone is making money - pure greed and capitalism

@susieare Жыл бұрын

This was fascinating. Thank you!

@MovingHomewithCharlie Жыл бұрын

Glad you enjoyed it!

@AdityaRamchandra Жыл бұрын

Hope this was not scripted because it was absolutely brilliant to watch ❤

@andrewsimmonds5924 2 жыл бұрын

Awesome video! Thanks for sharing your experience Sam; it’s amazing to see such a fantastic result and some of the comments from the “beauty parade” are utterly cringeworthy! 🤦‍♂️

@andrewhoughton9465 16 күн бұрын

Thats a great vlog. Well done. Honest and extremely helpful.

@petergoddard1960 Ай бұрын

Fascinating. I learned so much. Thank you.

@laurawalker6431 Ай бұрын

You’ve inspired me! Thanks! Some agents are terrible!

@stevewithers5317 Ай бұрын

The most interesting thing I've watched for quite a while! Thank you.

@MovingHomewithCharlie Ай бұрын

Glad you enjoyed it!

@sergeisergei4700 18 күн бұрын

Don't I know it, my husband was going to sell our flat for £50,000. based on the agents suggestion. I said no way, said a prayer and made a brochure and sold for over £70,000. this was quite a number of years ago, but the agent was so discouraging.

@sarahann530 16 күн бұрын

So god got you 20 thousand more for your flat . How much did he charge in commission?

@MrMRW14 19 күн бұрын

The agents sign is awesome. Very clever

@user-wq9wd6qg6t 26 күн бұрын

The house is well located, overlooking the water and open fields and very well presented inside and out... a house like that is going to be popular, so it makes sense to be just as careful about finding the right agent. Good result!

@zeroounce8874 15 күн бұрын

Well located… until the river overflows 😂😂😂

@zeroounce8874 15 күн бұрын

People keep forgetting that water doesn’t stand still.

@user-wq9wd6qg6t 15 күн бұрын

@@zeroounce8874 ... and they start building massive estates on the greenbelt land.

@sebante7960 22 күн бұрын

People dont realise it's the currency that is breaking...

@RS-xx9ve 13 күн бұрын

Lot of sense in that. Black Rock and similar crooks control the market (most of their money is actually OUR money). Wages and prosperity certainly ARE NOT rising. Yet property prices are eg with v weak Sterling. A VERY bad outlook for most Brits.

@AG-so4gl Ай бұрын

A property will sell for what someone is prepared to pay. Location is key in terms of time line, and a premium if its a desirable location. Agents will over value to get your business but they are not fighting your corner, its a 1% fee, any variation in price hardly affects what the agent gets.

@SheridanParsons 2 жыл бұрын

Excellent video, such useful viewing for sellers. I've already sent the link to one of my out of area sellers.

@MovingHomewithCharlie 2 жыл бұрын

Glad it was helpful!

@talk2s5061X Жыл бұрын

Excellent video ✅ even tho anyone could sell a house in a bull market but this really demonstrates that having a good agent can go far

@aldennis3533 10 ай бұрын

Would be very interested to see an updated one of these.

@MovingHomewithCharlie 10 ай бұрын

That was 6 months work!

@imdadulhaque1347 5 ай бұрын

@@MovingHomewithCharlie but more relevant in this current market where houses are not selling due to poor agents. Any man and his dog sold houses back in 2021 for higher than asking lets face it. 😅

@simongb7897 Ай бұрын

When selling my home, Elliots had a house we wanted, they said sign up with us and it becomes an easier transaction and incentives us to sell yours.... Complete garbage soon as we signed up a couple of weeks later the house we wanted was sold and they never even came informed us.

@sarahann530 16 күн бұрын

Did you expect the sellers of the house you wanted to not sell theirs until you were ready to put in an offer ? Why didn't you do a deal contingent on selling yours ?

@simongb7897 15 күн бұрын

@@sarahann530 Sorry didn't make myself clear, we put in an offer on the house we liked, Agents said OK we will put that forward, why not also advertise your place with us, they said that would incentivise them, and make for an easier process,about 10 days went by and when we checked Eliots website the house was sold. So did they even put forward our offer, or was the sale to far down the road when we expressed an interest for them to go back to the sellers, maybe they already had a good offer were not turning over many, so required a quick sale...who knows.

@tompearce3610 Ай бұрын

You knew Sam so perhaps hard to repeat but the experiment now would probably show even more estate agent disparity. Integrity or otherwise would really shine through!

@colinbrigham8253 Жыл бұрын

Thank you 😊 The winning agent had That something you cannot bottle plus it's her business, other larger agents have individuals as good but depends on their career trajectory within the firm at that time and the quality of the team supporting them.

@gonnahavemesomefun 11 күн бұрын

It's really made me think twice about going for the agents with a shop on the high street. I think since Right Move has been around it doesn't matter if the agent has a shop or not. Who doesn't look at Right Move these days!!

@princessunknown3158 Ай бұрын

They need get law out estate agents. Once agreed with price will seller don't sell to others..

@issimondias 16 күн бұрын

Can you try that again in English?

@sarahann530 16 күн бұрын

There needs to be a law against posting under the influence

@scotttait2197 10 күн бұрын

Remember folks this is only prevalent to England and wales , in Scotland, the system is different as its actually conveyancing solicitors attached to estate agents (so under one roof) also in England its an Energy Performance Certificate (EPC) us required. In Scotland, however, the seller must provide a Home Report before they can put their property on the market - unless the property is a new-build home

@MovingHomewithCharlie 10 күн бұрын

Correct

@robinoconnor1203 24 күн бұрын

I have recently sold my current house. After getting 3 valuations, all the same value. I went with a local agent that I had a tenuous connection with, possibly a mistake? Things I noticed about agents, they are lousy sales people, they would not survive if they were selling cars! their patter is awful, such as this is the kitchen, of course it is, the cooker and fridge are a clue. After a small number of viewings, they start, you need to reduce the price and one the same as yours close by sold for less (that was true) The good news is it sold, albeit for a bit less than I wanted, which was not too bad, as over the 28 years I have lived in the property, its value has increased by £250k and I am mortgage free. Buying and selling homes is so archaic in the UK, its time it was overhauled.

@sarahann530 16 күн бұрын

Why didn't you sell it yourself ? Why didn't you hold out for the price you wanted ? Why did you choose the agent that was a lousy sales person ? What less archaic system would you prefer ?

@craigmcdonald2110 18 күн бұрын

I enjoyed watching this video it was fantastic thank-you

@MovingHomewithCharlie 18 күн бұрын

Glad you enjoyed it

@d716agq Жыл бұрын

I've always felt that the commission structure is wrong. For example 1% (just to make the maths easy) on this property. If it sold at £250k then the commission would have been £2.5k, £275k...£2.75k and £300k... £3k commission. The problem is that a donkey could sell the property at £250k, but selling at £300k requires a lot more work yet only gets an extra £500 commission. If the commission was 10% of the sale price in excess of £250k, then if the agent sells for £300k they get £5k commission (instead of £3k),they will much more motivated to strive for the best possible price, maybe even £305k. Twice now I have managed to convince the selling agent that I was poor and they hinted that my offer was too high (pretty blatant hint at that) . Both times I purchased at a reduced offer. They don't care about the sale price, they just want to shift the home. The 1. 5% + vat does little to incentivise them to push for the best price.

@MovingHomewithCharlie Жыл бұрын

What you’re describing is how many mediocre agents operate. The best ones, who know how to get the maximum value, usually charge higher fees because it is much more work.

@d716agq Жыл бұрын

@@MovingHomewithCharlie How much do they charge typically?

@d716agq Жыл бұрын

@@MovingHomewithCharlie it seems to me that I did not do a good job of explaining my point because you did not address it at all. I believe that a flat percentage of the sale price does not incentivise the agent to get the best price.

@John-ks6si 7 ай бұрын

@@d716agqHe didn't get it.

@simongb7897 Ай бұрын

Always thought the same, if the house is high value, in the 500k plus then yes, but the fees earnt on lower priced homes wouldn't warrant pushing that bit extra.

@marte3351 14 күн бұрын

That pinkish "device" showing up occasionally in the background is intriguing..

@MatthewPye-en5nu 27 күн бұрын

Amy we don’t know you but you are amazing. You should get your name out there more and hopefully bring so much joy to others. Look at Sam’s face

@pjwinters8601 26 күн бұрын

I wouldn’t have any of them selling my house I would self sell. And then pass that along to the solicitors to deal with the legalities

@crazyham 29 күн бұрын

Superb ! 🙏

@garhun Жыл бұрын

Sam sold during a fast moving market. I’d be willing to bet that in the current slower market, the outcome would be somewhat different. I’d also point out that it would be ill advised to underestimate how important the sales progression is. From personal experience a good solicitor can also make a huge difference.

@MovingHomewithCharlie Жыл бұрын

Totally agree on both points. Sam used a conveyancer I recommended. And in a tougher market it’s even more important to choose the agent with exceedingly great care

@brianlopez8855 28 күн бұрын

The Rubber Boats are now being sponsored by the big UK developers keeping the demand for housing on the UP UP UP.

@laylayclippy5227 22 күн бұрын

Lucky you for finding her ! We had a heartbreaking experience with a Taunton estate agent . Liars , con artists and deceivers

@zeroounce8874 15 күн бұрын

I have seen many agents as such from very known big names agencies.

@travellingtom6091 10 күн бұрын

The paradox of choice raised doubt when she chose Amy. I've subbed; thank you for the informative video. It took time, was personable and ended with a result that benefitted everyone.

@MovingHomewithCharlie 10 күн бұрын

Welcome!

@HannaHasAPlan 9 күн бұрын

Love this video! I'll deffo be soing this technique when we sell one day!

@annoyingbstard9407 22 күн бұрын

This is simple to overcome. Get three agents to value your property and tell them all firmly you will choose the agent whose value is in the middle. They’ll all be within 5-10k.

@cazrelda169 15 күн бұрын

Great advertising. Well done all.

@RosemaryOltarzewski 7 күн бұрын

Far too many valuations 😮. Too confusion. 3 or 4 only needed in the area . 😊would have liked to know what percentage she charged to sell it, but well done female agent 🎉

@MovingHomewithCharlie 6 күн бұрын

3 never enough. You need to talk to as many as possible. Why do you think moving house is so hard when everyone always does 3 or 4? Because it’s not enough

@Seven-Seven-77 Ай бұрын

What was the commissions? What was the ‘in the pocket’ post advertising costs etc!

@imdadulhaque1347 5 ай бұрын

Hi Charlie, overall getting more money for your house when the market was crazy wasn't that hard lets face it as money was cheaper than water to borrow. An experiment in 2024 like this one will be more interesting too see and more relevant IMO. This will really show who really are the better agents out there...

@Lookup2Wakeup Ай бұрын

The house will have dropped in value in May 2024. Maybe dropped 10%, so worth £270k now? That's if you can find a buyer. The current owner might be in negative equity.....😳 Am I right or wrong?

@live_monkey2485 24 күн бұрын

This was just before the mortgage interest rates soaring... she got a great deal (very lucky timing)

@tonymallon953 Ай бұрын

Wow just watched this episode 1st time your channel has appeared. But what a great episode and result. I will take this format with me in the future

@andrewwareham9811 18 күн бұрын

Had a 4 bed detached to sell. Agents £210k - £225. We said £245. Sold in 2hrs after going live with agent. Selling price £245.

@MovingHomewithCharlie 18 күн бұрын

When and where was that?

@andrewwareham9811 16 күн бұрын

@@MovingHomewithCharlie County Durham February 2022.

@tonystanley5337 11 күн бұрын

The problem is that you "have" to use an agent, this leads to weakness in the industry, because its guaranteed money. I am a seasoned negotiator and quite capable of selling my own house, however I am prevented from doing this because the main advertising routes are not open to me privately. Allowing this would up the requirements for agents adding value. There is also the question of whether Amy did add any value atall. Certainly she smoothed out the process and provided sensible support to the seller, however it cannot be proven that she added any value to the sale price.

@MovingHomewithCharlie 10 күн бұрын

Of course she did. She spoke to buyers off market first, had pre market viewings timed with a public launch created the (accurate) impression that there was a lot of competition for the home. Ordinary agents just list and wait. You don’t need rightmove to sell a home.

@tonystanley5337 10 күн бұрын

@@MovingHomewithCharlie there is no "of course" she might have added value to the client by reassuring her and helping her know when to wait and how long to wait, but many people are perfectly capable of doing it themselves. In a rising market, the longer you wait the more money you make, you just have to decide how long you want to wait. Sales agents are not needed other than to write adverts and take photos, show people around, supply and demand works by itself which is precisely why so many do it. Its money for nothing with the Internet. Personally I find zero value in sales agents, they mostly only exit because its a closed shop and you don't have a choice. They are certainly not worth a percentage of the sale. Its good to have an incentive, but the market does most of the work. Agents might be more useful in a declining market but many of them then have their heads in the sand and think they can talk the market up, and watch while their clients chase the market down. The biggest problem people who work in closed shops like this (includes banks) and earn good money for doing very little is that they think they are adding value because they are good at their job. This is why people like Amy are rare. It should be a requirement to be good at your job to make good money, the big problem I see in the world is that many are not, yet get well rewarded anyway.

@tonystanley5337 5 күн бұрын

@@MovingHomewithCharlie sitting and waiting would have worked to, were is the evidence that being a good sales person helps increase the value in this situation? Houses sell themselves when supply is tight.

@kellyjeffrie2331 2 жыл бұрын

Such an interesting video! Well done Amy!! I would be interested to know if you would have called Amy out in the beginning if you hadn’t planned to ask all 11 agents out? Or would you have discounted Ewe move from the initial valuation appointments because the branding is not great?

@MovingHomewithCharlie 2 жыл бұрын

At the end of the video, just after the completion Sam answers that question! She’d never have called that brand. And she’d have missed Amy.

@markbriggs6786 27 күн бұрын

At the end of the day the price is the price they will all put it on right move , what you want is an agent that will stringently have a decent sales progression to ensure the sale moves forward to completion .

@paulcoates3860 18 күн бұрын

Amy is a legend and a professional like that deserves and should if not already, have their own estate agent,

@robertstorey7476 11 ай бұрын

Yeah its all nice and lovely until they can't sell the property at their inflated valuation and they move to stage 2 which is to bombard you with negative supposed "feedback" to browbeat you into lowering the price. Not all agents are so annoying but I have dealt with ones who literally don't care about insulting you or your property to get the price down.

@MovingHomewithCharlie 11 ай бұрын

This happens a lot, which is why it’s so important to find the good ones.

@bartoni79 22 күн бұрын

What was the best agent methodology?

@gerardowen7495 Ай бұрын

Putting a property on the market this week had four local agents round all wanted a 3 month lock-in if sole agent, biggest difference was their commission ranging from 1.25% to 2.5%

@MovingHomewithCharlie Ай бұрын

Don’t do a 3 month lock in!

@Finderskeepers. 25 күн бұрын

Best of luck with it. Id be very nervous of the 1.25%. Like any service, pay peanuts get monkeys. Now the market has softened, marketing is key. Who ever can get the most people through the door will get the best price. This is why the pictures of the property are critical.

@gerardowen7495 24 күн бұрын

@@Finderskeepers. must have had 20 people viewing it in the first week of going on the market plus people coming back for second viewings with their partners

@Paul-nr6ws Ай бұрын

All this shows, is women trust women in business rather than men. One day women will wake up, hopefully.

@zeroounce8874 15 күн бұрын

Exactly. It’s an individual human being you have to choose and not the brand. I have dealt with the biggest brand and a couple estate agents 4-5and they all been terrible. Absolutely terrible. Another brand estate agent told me not to buy that particular house I love, just because I wanted to extend the living room/kitchen area. Crazy.

@Ramblingpete 16 күн бұрын

Shaw we never met the father but a good advert hope everything went well for you 👍🏿👍🏿👍🏿

@cawfeedawg Ай бұрын

Gaming buyers like this is a massive contributor to soaring prices.

@martinhow121 16 күн бұрын

Where does the gaming come in? Buyers were asked to name their price, and after a while the person who most wanted it bought it. Its not as if there was any dropping accepted buyers foe a higher offer or going back for a second bite to screw the price up.

@whitesamurai 23 күн бұрын

This video is a success story for the seller but a failure for the buyer: in the zero-sum game of pricing, what is a life-changing positive for one party is often a life-changing negative for the other.

@martinhow121 16 күн бұрын

It's not a zero sum game. The buyer got what they wanted, and was prepared to pay a premium - an emotional value - the same as a premium for a particular view to cost to get that. Not all properties are equal in facility or emotional vale.

@whitesamurai 16 күн бұрын

@@martinhow121 if the price of something no one needs, like modern art, went up by 20% overnight, you could say it is not zero sum and everyone who is still transacting is better off by transacting. If the price of water in the desert went up by 20% overnight, maybe you could make the same argument. Or maybe you would conclude this is price-gouging of a necessity. I think raising the price of food and housing is basically a bad thing, lowers quality of life for most people. Maybe not for all people. But as a society it tends to be zero sum: higher house prices transfer wealth from the young and homeless and into the hands of the old and the property-owning.

@joline2730 Ай бұрын

That agent who rang to say they had someone interested (a big no-no for me) . . . And it's not even on the market yet ! I always say to agents "don't tell anyone about this property until I sign a contract" My reason is that I may just change my mind anyway and stay put. 😮

@DMWBN3 26 күн бұрын

Didn't give them the address & was a load of bs anyway.

@mw8653 18 күн бұрын

I actually caught out our estate agent offering our house to a developer advising us to sell to him gazumping a better offer, after a phone conversation with the senior partner he was taken off the sale they took over and we wasn't charged anything for their services along with a grovelling apology.

@chris-4566 14 күн бұрын

The thing about house valuations is that they don’t matter as much as you think. A lot of sellers will go with the agent that values their house the highest but most buyers are pretty savvy about what they are prepared to pay. So, if your house is under-valued by the agent, you’ll probably get more offers which turns into a bidding war. An over-valued house will get fewer offers, including some cheeky lower offers which will disappoint. Also, if your house is over-valued, you get a bite but while the house sale is going trough, you get a call from the estate agent to say the buyer’s mortgage provider has valued the house at 10k less so you haven’t benefitted at all. It’s a minefield.

@nicholaspostlethwaite9554 Жыл бұрын

Just one thing, it is all, exploiting the buyer, and ramping prices upwards, the main problem in life. Perhaps it all needs reversing. Estate agents working for the buyers. The good ones get you the house for the lowest price.

@matheus.lifestyle Ай бұрын

Exactly. It should be the norm.

@monkeytennis2482 Жыл бұрын

She was very fortunate to sell the property in the 'blow off top' phase of a property boom, all the other agents would have got the same result.

@MovingHomewithCharlie Жыл бұрын

She did it based on my reading of the market and my expectation that it was close to the top, at the coal face. I got that right. It’s not true the other agents would have got the same result. Several said £285 was an amazing offer she should accept.

@monkeytennis2482 Жыл бұрын

@@MovingHomewithCharlie Was it sold off market?, in which case Agent was instrumental, if it was on all the portals, surely all the same buyers would have just called the other agents, and the experience would have been the same, with the same offers, not knocking Amy the agent , she played the bidding process perfectly, £300k was a great result, probably £250k in todays market

@teddyboysmith2 9 ай бұрын

Its okay in principle "overpaying" but if the mortgage company downvalues it then its a waste of time

@dongmingzhu666 2 жыл бұрын

I wonder which area this is the market is so heated up? A dozen viewings and numerous offers over the asking price?

@MovingHomewithCharlie 2 жыл бұрын

It was Taunton in Somerset.

@londonman8688 Ай бұрын

it would have been even more interesting to have included the fees structure not just max price

@linkwinmathego5109 Жыл бұрын

It reminded me of my sales days. Most customers dont recognize the honest ones.

@annazimmerman69 15 күн бұрын

Given the underlying parlous state of the UK economy, and the fact that successive politicians have done everything they can to stop the housing bubble from collapsing, I do not think that anyone is able to say definitely what a British house is worth. It is both subjective and dependent on artificial props.

@killytoo 10 күн бұрын

They don’t care about the price. It’s all about the commission. They will get paid that’s it. It should be if you don’t get the price they quoted you don’t pay them

@sophitsa79 15 күн бұрын

There wasn't much discussion in the end about strategy, just advertised amount. Surely a strategy involves much more than that?

@deirdregahansuttle5698 16 күн бұрын

Very interesting. Well done. IRELAND

@Ramblingpete 16 күн бұрын

Oh and the dog 👍🏿

@hunt4redoctober628 4 күн бұрын

Two concerns I have: 1) my observations are that most Estate Agent's selling strategy doesn't go much beyond "waiting for the phone to ring". Yes you can get your details all over social media, Rightmove etc.. but you have to get people through the door and I sense most Agents haven't a clue how to do this other than through just price. 2) the way in which Agents charge their fees against the selling value of the property and the fact that they don't get paid until the property has been sold, means that they are driven to pricing a property low so they can get it sold more quickly. The sad fact is that I just don't trust Estate Agents and I always sense that they are working in favour of the Buyer, not the Seller, who are ultimately paying their fees. Something is not right in this whole process. ( PS I've moved 6 times)

@andreamacgillivray3653 9 күн бұрын

When selling (and I have sold many Houses) I always!! tell them what I want, not them telling me. It's the commission you have to take into account as to whether they are worth that commission or not! As my property is a one off, it is up to me to value it myself, which I have done. I do not want such a headache dealing with Agents!!

@juneduffy4502 13 күн бұрын

Darn …. Had to switch off as the doorbell going off all the time kept setting my dogs off barking and barking 😮

@MovingHomewithCharlie 13 күн бұрын

😂 🐶

@gonnahavemesomefun 11 күн бұрын

🤣

@MinkieWinkle 8 күн бұрын

Indeed, very annoying, this when will creators learn that repetitive noises will just end up with a skip

@MovingHomewithCharlie 7 күн бұрын

@@MinkieWinkle must be why it's my most viewed video of all time! ;-)

@RS-xx9ve 13 күн бұрын

Also, I think agents will slightly undervalue a house to move it quickly. If there is a lot of homes, they are doing more showing and less selling. Which is less money for them.

@MovingHomewithCharlie 13 күн бұрын

Undervaluing loses business. It doesn’t work.

@RS-xx9ve 12 күн бұрын

@@MovingHomewithCharlie Well it loses business if they are caught redhanded. But often they aren't caught. You haven't addressed the issue I mentioned. Also this woman was undervaluing in a type of way. Fortunately for the owner, the closing price was above that. Plenty of people won't bid above the "in excess of" price.

@chrispy127 24 күн бұрын

The lady said she was having two boards, front and back , Interesting to note neither the agent nor "Charlie" told her she could be fined if she does under The Town and Country Planning (Control of Advertisements) (England) Regulations 2007, which restricts agents boards to one board .

@MovingHomewithCharlie 23 күн бұрын

Didn’t know that

@dongmingzhu666 2 жыл бұрын

What does ‘hold on to your seat’ mean? Like “don’t fall off your chair” or what

@MovingHomewithCharlie 2 жыл бұрын

yes, it means hold-tight basically!

@terencebunn8318 9 ай бұрын

Being delighted with an offer of £300k simply because you had - over a few days - convinced yourself the “value” was £260-£275k is exactly the problem…and the ‘guru’ in this video perpetuates it ! The REAL lesson should be that an offer of that amount indicates how - shockingly - low the valuations were. The Seller in such circumstances should shift their baseline accordingly and remarket the property….not treat it as a wild stroke of good fortune to be snapped up. As a secondary point, choosing an Agent because you get on with them is as hit and miss as anything, and not ideal when talking about hundreds of thousands of pounds.

@MovingHomewithCharlie 9 ай бұрын

I assume you're an agent?!

@terencebunn8318 8 ай бұрын

No, just my opinions 👍. Although I did regulate them for many years as a Trading Standards Officer, which perhaps exposed me to the best and the worst ! A good Agent is worth their weight in gold, but as implied in the video they are not easy to find. I liked the idea of assessing multiple Agents….it’s absolutely what folk should, and never, do.

@Finderskeepers. 25 күн бұрын

As an experienced property guy and not an agent, I would put that down to how strong the market is and how well the property presents. Its reflect the local supply and demand. The fact so many agents came in at £275 supports this, undervaluing is not in any of their interests to secure an instruction. Reality is it can be a stroke of good luck by having 2 or more buyers competing that also have the means. Neither does it help to close the sale as the mortgage valuation may become an issue for this deal. Regarding any professional advice be it medical, legal or property, having confidence in the advisor is paramount otherwise you will always be questioning the advise. The sale of ones home is known to be one of the most stressful events in life and that effects decision making. Good communication and a good relationship does help to foster confidence but not critical if there is already confidence.

@sarahann530 16 күн бұрын

@@terencebunn8318 I didn't realize Trading Standards Officers regulated house prices .

@minno234 2 жыл бұрын

Intriguing video and very brave of Sam. But I am surprised that no-one - neither Sam nor Amy mentioned Amy's amazing Google reviews. The comments - by 51 of her clients over the last six months - are all 5* and glowing. Right at the end Charlie says 'the problem is it is very difficult to find out which is the best.' Looking at Google reviews of Taunton agents there are only three other agents that score a 'perfect 5' and none with the volume that Amy has achieved in the short timescale that she has been in business. She stands head and shoulders above her competitors. It's just a pity that Ewemove hasn't adopted a Google-focussed strategy on their/her website (the three Trustpilot reviews currently showing on her site relate to London, Southampton and Trowbridge, none of which are remotely relevant for Sam).

@MovingHomewithCharlie 2 жыл бұрын

And yet she’s number 18 in the list of agents with Google reviews, and isn’t named. If you are looking for her (and know she works under the ewemove brand) then you’d find her. Otherwise there’s a very low chance. I actually feel (and I said this to her) that she’d be more successful working under her own brand.

@minno234 2 жыл бұрын

@@MovingHomewithCharlie Yes, you're quite right. The issue is complex (SEO) but she'd do far better in search if Google could find reviews on her site (Google will never disclose the actual numbers but wiser people than me reckon that's worth about 15% of a business's SEO score). What is certain is that hosting Trustpilot reviews - that don't relate to her business - on her site is not helping (and may even count against her - Google hates irrelevant or misleading information on websites). She should - assuming she stays with Ewemove - lobby Ewemove management to refocus their review strategy to Google - hosting her own, not Trustpilo's, reviews on her website. Then get as many of them as possible on to Google.

@danielesbordone1871 17 күн бұрын

Those days are over now.

@carguyuk7525 16 күн бұрын

Most agents take bad photos and can't write clear correct descriptions. What are the agents changing? As the client you need to check everything and keep the pressure on the agent.

@manichairdo9265 22 күн бұрын

Fascinating. I wonder if the Scottish method is better, safer, or easier than the English method. My Scottish nephew always loved a house close to his home. He saw it for sale one day. Immediately, he put in a cash offer. It was his by the end of the day. 😂

@safarigirl40 15 күн бұрын

We were conned with the one off viewing - the people came round. Of course they didn't want it. We found out after they were family of the estate agent and were doing this con for people to sign up with the agents.

@ac1646 11 күн бұрын

This doesn't make sense! What is a 'one off' viewing?

@safarigirl40 11 күн бұрын

The one off viewer that definitely wants a property like yours. (And will buy it)

@ac1646 11 күн бұрын

@@safarigirl40 Thanks for the explanation. But it seems strange lengths to go to for an agent. If they had hoped they (relatives or not) had put an offer in _before_ you signed a contract with the agent, there was nothing to stop you negotiating your own deal. As it turned out, they didn't put in an offer so I don't see what the agent had to gain with the tactic? Bizarre, I agree. I hope it turned out for you in the end.

@gonnahavemesomefun 11 күн бұрын

Really great video. When we sell I will definately follow this approach, interview a load of agents and ask that killer question "how will you maximise the amount we will get". I'd like to know how you found the agent that won. Was it just a Google search?

@MovingHomewithCharlie 10 күн бұрын

We contacted ALL local agents. 18 of them. 11 accepted the invitation to meet.

@evestudd1 2 жыл бұрын

Interesting, thank you. Can you clarify the reference to a lock in? Is that the same as a single agency agreement? Sounds like there might a penalty if you break it within a certain period? I haven't moved for many years and practices can change over time.

@IjtabaHussain 2 жыл бұрын

I think it's a form of exclusivity arrangement. Assuming your initial pick of agent struggles to sell the property at a price you're happy with, if you sign up with an additional agent that does sell the property at a good price - both agents are contractually entitled to their commission. Results in seller either tolerating the extra cost or staying stuck with the initial struggling agent... I consider this to be a dirty trick, because quite often a number of agents are owned by the same parent company - meaning the seller ends up paying double commission to the same legal entity.

@evestudd1 2 жыл бұрын

@@IjtabaHussain Yes I see, thankyou. I hadn't heard of that being done before, years ago I've gone from a single agency agreement to multi agent and it was never an issue. I guess there's always another way to make money for some.

@MovingHomewithCharlie 2 жыл бұрын

It’s the duration of the single agency agreement. 4/6 weeks is reasonable, but any longer than that merely protects slow/sloppy agents from losing a client when that client is unhappy. If a client is unhappy for any reason they should be able to leave, and now roughly 2/3rds of agents allow this.

@safarigirl40 15 күн бұрын

The ones who tell you a high proce are over egging it to get your business. If you agree fees on the initial advertising price, not the sale price, you get caught out with higher fees. Especially if they are in a higher band. 😮

@IjtabaHussain 2 жыл бұрын

Would it be in a buyers interest to work in the opposite way, i.e shadow the weaker agents? If so, I think you're on to a winning concept, as (I hope) eventually this should make the agents themselves more competitive when rankings become the norm

@MovingHomewithCharlie 2 жыл бұрын

In theory, perhaps yes. In reality it’s hard to find the home you really want that’s within budget, meaning you often have no choice in the agent you’re dealing with.

@IjtabaHussain 2 жыл бұрын

@@MovingHomewithCharlie I can only hope multi agent marketing becomes the norm then. It could be in the sellers interest to get extra marketing / hands on deck, though in the past I've judged sellers as struggling / open to lower offers if they are listed with more than one agent

@MovingHomewithCharlie 2 жыл бұрын

@@IjtabaHussain multi agent marketing doesn't achieve any extra marketing (if your one agent is listing on the major property sites) and in fact it only serves to de-motivate the agents themselves. It's always best to put in the time and effort to identify the agent who demonstrates a clear strategy for getting the best price. Great agents get great prices, and turn down the opportunity to be one of several agents. Why work for a reduced chance of a fee? It's a very common misconception.

@Finderskeepers. 25 күн бұрын

@@IjtabaHussain Look at the american model which is multi agent, agency fees of 8% are common.

@johng4093 21 күн бұрын

US model is typically 1 seller's agent + 1 buyer's agent, is that what you're calling multi agent? In California 5% is the norm combined commission split between the 2 agents.

@darrenleeson60 13 күн бұрын

Well dun sam and good luck with your baby 👶

@MovingHomewithCharlie 13 күн бұрын

She’s had another since then!

@Dan-78 3 күн бұрын

Here in Weston super mare, we have loads of estate agents and all spout the same waffle, they all have the same tactic, that’s to get you on board and that’s it!!