I started an msp back in 2015. Been in IT for 15 years total. I started out very small. But I chose my clients that were a fit instead of just adding random environments that were not a fit for what I am offering as a service. You have to be a people person in order for organizations to have interest in you. I managed 6 very small businesses that had a small staff with basic needs. I found what worked and did not work with my customers. You learn client relations and you get to know the lingo of business process. You eventually find out that in this business, you need to know who your customer is and what they do in the market. You figure out how to maintain revolving doors Of a business you're managing and eventually you adapt to it and learn. Years later, these 6 clients grew and they needed better IT support to Support all the users and devices. They left, i learn, I repeat but prevent Mistakes of last encounter. I eventually hired the right folks and growth started to show. Those 6 clients came back to me and we are now a thriving managed IT with over 40 clients.

Dave I love your thought process. When describing the new tech biz I was totally in line with it, saying that’s me to every one. The traditional way of MSP needs to be changed to be relevant or get left behind.

Im glad I watched this, Ive been thinking about starting a MSP recently but had a weird feeling stuck in the back of my mind that wasn't what I really was looking for. Im 27 and have had a smart phone since I was in middle school. I feel that's given me a serious leg up when is comes to mobile device support. I never really thought about retiring the old titles and creating new one to meet modern day business need on mobile. Maybe focusing on just mobile would be something that I could do to really differentiate myself in the market. Thank you for provoking that thought!

thank you for sharing your knowledge, helps folks a lot!

Great video. I am coming from the Enterprise world. I also have been working on implementing power automate and governance for our organization. This product can solve so many problems in SMB. I been really thinking about leaving the corporate world to start my own thing and your videos have inspired me to try something different. I think it's time.

Thank you sir! That's great insight and motivation.

Your awesome sir, you are right its Cloud services or nothing!

Also I am in grad school for computer science and I am doing door to door sales to learn sales. What type of sales would be best to learn for running an IT company?

Very good assessment and thought provoking discussion

This is awesome.

You blew me away. I am in South Africa.

I've watched your two most popular videos and now this one, looking to start an MSP similar to the model you have been suggesting. Can you point me towards any of your other content about starting a new MSP? Or would you suggest another good external resource?

doing tech sence 89, thinking full stack development, now rethinking. Enjoy your perspective although I was doing that with Intuit, funny how I didn't think to do the same.

Thank you sir !!

Agree or disagree! I agree!! It’s about discussion and u read the comments great! I came looking for info bc a friend of mine was talking about IT business! I’m watching ur other vids now 😁 I would love future feedback so I’m just planting my seed meow for discussions 😸

As a cloud-first MSP this largely echoes my own feelings; however, RMM is also commoditized so it's pretty dirt cheap to have and it does presently fill in certain gaps to create great customer experiences, so I wouldn't say forego it per se, especially as you start to scale up, but you don't need to go with a particularly complex or expensive one. Conversely, if you were doing all Chromebooks/Android/iOS or something like that then, by all means, forego it.

can you suggest me how to start up IT Company and dcouments can you guide me

You look great.

Not sure if the support side of things is lagging in the US but every single MSP I know of has managed services for mobile and tablets, for the last 5+ years at least. If not intune somethjng like mosyle or jamf. You talk about the cloud but theres three perfectly viable solutions in on prem, hybrid and full cloud via AWS or Azure. That depends on the business, their current kit, warranty, their business goals etc. Its nowhere near as straightforward as you speak and theres lots to consider like SLAs, contracts, time management / support, theres also a huge investment personally on platforms to support businesses. What about disaster recover or business continuity options? Your video feels like it was made 15 years ago buddy! I've 30 years in technical myself, from education to small businesses to large corporations, from MSP to corporate IT, in management and project teams so I've been around the block!

ITPros Management will get you right!💯 beat company for IT support !

I want to learn how to build an IT firm. But what do IT firms sell?

Server and Application support falls in same category?

Smart! No pun intended 😅

There was zero useful information in this video 😂

WRONG.