The irony is 1 year old kids won’t even appreciate or care about how the cake looks 😂 just enjoy the taste!

Clients like this are a mystery to me. Why are they so uncompromising? Are they trying to get a cake for free? That's what I'm always thinking about people who throw tantrums over things that don't really matter in the end. The client in the story got a nice cake that's more fitting of the size of her party. What the f was she going on and on about, calling you and berating you like that? *smh* Sorry you had to go through that, Mimo. Love your work.

“I can’t believe you would choose to ruin MY day” Sorry ma’am, I didn’t realize the two Mickey Mouse cakes were for your birthday. “Ruin my twins’ birthday” would’ve made more sense but okay lol sure

What a lovely cake. My mum use to bake and decorate cakes when I was very small. She taught baking in the Philippines. If she were alive still, she’d love watching your videos. Someone returned one of her wedding cakes, and the buyer didn’t like it. She cut the cakes in pieces and gave it away to my classmates. We were the happiest kindergarten class! She turned a bad experience into a fun memory for me. On that day, I learned that it’s better to be kind and nice, than be right. And no matter how awful the day was…there’s always cake!

$40 for a two layer cake??? that's a flipping steal. In NYC, the price for a one layered cake with fruit is between 35-55 now adays.

As a grocery store cake decorator: OMG people have NO IDEA what size cake they want. I have people come in all the time and point at a cake that says "1/4 sheet" right on the label and call it a "1/2 sheet." Or I'll make an order for a full sheet and when they come to pick it up say "That's way too big" and come to find out they thought our 1/2 sheets were called full sheets and the person taking the order didn't tell them a full sheet feeds 40-80 people. I've learned to just ask how many people are at the party and then point at those sizes in the case because otherwise people will just spout off the most random sizes and then be upset that the cake is the wrong size.

I was a cake decorator at a bakery for 8 years. The many horror stories of moms having meltdowns over their kids cake. 😅 I remember one woman who chose a pink & purple flower design but told me to make it purple & orange. Told her it was a bold choice & wouldn’t look as good as the original. No issues when she picked it up but apparently I went to college with her friend who posted photos of the cake & party. I liked the post assuming their party was awesome but the mom recognized me & took it upon herself to comment all over our mutual friend’s post that the cake I made was the ugliest thing she ever ordered even though it was how she asked it to look. 😬 I had to block the mom cause she started harassing me online. 😒

One of the things I love about you, Mimo, is you are totally upfront with us and you tell it like it is. Whether you're admitting your own mistakes or faults or someone else's. You are not mean or snarky, you don't say this freakin B or anything of THAT nature when referring to somebody else's faults or mistakes. But you don't pull your punches. Everyone has faults and everyone makes mistakes. When an adult makes mistake and they realize it or it's pointed out to them they apologize and fix it to the best of their ability. That's what adults do. And when somebody else makes a mistake or shows a fault, we should realize that everyone does it and have compassion. If compassion is not possible at least don't take them to task for such a human condition. And I have to admit that blue fondant on the cake looked beautiful!! Mimo, I would gladly eat any mistake you baked!

Wow. That is really sad that a client is so bad that the only way to make them stop is to make them by threatening to call the police. Also, her husband being embarrassed is all the confirmation you need that you did the right thing. The only thing worse than her doing this to complete strangers, is that she probably puts him through this constantly at home. He totally understood.

The customer was wrong to harass you with calls like that. But I'm glad that you pointed out that you failed to communicate with her properly - at the end of the day you went ahead and altered her order without saying anything, of course she'd be upset.

That's how you know you've met a narcissist. Other people, like their spouse, friends, and family are embarrassed and have to constantly apologize. That and the "You ruined my day! (How dare you!) MY kids birthday is over! (MY day is over) Your cake is ugly. What am I going to do now?? (My life is over)" 100% narc encounter

sure it’s ur fault, but she didn’t have to be rude abt it, ur cakes r amazing anyways 🥰 ❤️

Lol, a 1st world problem! How exactly does a cake ruin a day? You still have beautiful, well-fed, healthy children. I'd fall apart laughing if I heard that said out loud. 🤣 Probably why I don't work in customer service. 🙄

Yeah, no I agree with the client there. If they specify measurements then they get that, and they must told the expenses involved. Ignoring or changing specifics without telling the client is a big no no. Dosnt take much to pick up a phone or sending a text. That you understand, and take it as a lesson is a great achievement though.

Mistakes happen, you always learn from them! Your cakes are amazing and hope to try them one day!!

$40 for two cakes that feeds 50 people, holy crap. for $40 cake that feeds 50 people I expects a plain sponge cake.

I mean, she shouldn’t have harassed you, but at least you understand you had a hand in this. Telling her upfront could have saved you both the time and frustration

Mimo was wrong in how she went about it but she didn't have to harass Mimo and that's why she's a Karen. Mimo messed up and she's disappointed but the options are to compromise or don't pick up the cakes, not keep calling until Mino had to threaten to call the police.

Hey mimo! I just wanted to say that you inspire me to bake cakes, so thank you!

communication is key in this business, you should have told her regardless that you were deviating from any kind of plan. i would have been annoyed too.

Do you have pics of the cake the lady was complaining about? I’d love to see them. Do you take pics of all your finished cakes to put in sort of a portfolio? I usually do. It’s helpful to show other pple., or for me to remember how I did something previously! I do the same thing for various dresses I make or other craft items I make. You could do one & make a coffee table book out of it!

If you want a bad experience, I sold my way through my bachelors and masters degrees. One time I was selling large appliances and a woman called wanting a good deal on a stove. I asked her what kind, "I don't know. The one you had in the paper a few months ago." "Do you want a stove or do you want a range oven?" "I don't know." "Was it a gas stove or an electric stove?" "I don't know. I just remember it was a really good deal." "Do you remember the make of the stove?" "No." "Do you know what color it was?" "Not really." "Do you know how many burners it had?" "No." "Do you know the model it was?" "No." "Do you remember when the sale was?" "It was a few months ago." "Could it have been the last couple of weeks in November?" This conversation was in the spring. "Maybe. Do you have it in stock?" "Come on over!"

o gosh i has an irate mom as well. sent photos, she loved it. came to fetch the cake. firstly i usually load the cakes into the customer's car myself but this lady just walked into my property and i found her at my front door. i wanted to be polite so i didnt make an issue of it. she followed me inside and watched me take the cake out of the fridge. still happy with her 2 tier buttercream cake with custom toppers. the next morning she berated me with calls telling me i ruined her daughters 1st birthday because the cake was falling apart. turns out she had left the cake out on her kitchen counter overnight in summer. buttercream doesnt like to be treated like this. the cake obviously melted. ive changed my way of doing collections because of this.

I LOVE that fondant coloring! I love watching you work.

I never really know how much went into creating such beautiful cakes so thank you for sharing your experiences! Lessons like this can be applied to other small businesses as well and it’s great for everyone to learn. I’m not a big cake fan but I could easily eat a bajillion cupcakes 🤣 Maybe it’s the small size that makes my brain think it’s okay? Anyways, glad to get the full story. Love you! And the frozen cake is beautiful 💙 ❄️

That cake your making is so amazing and pretty!

It’s very helpful if you to share these experiences to help others avoid problems we have, and that wouldn’t happen if you also avoided any accountability (because how would we know what to do or say differently, if you acted like you’re infallible)? Everyone is fallible, but it’s brave of you to share! It’s also very validating to know we’re not the only ones. Also - no small thing - learning how to order properly and communicate what we want!

I love your stories, your Michigan accent and your baking (or should I say “caking?”) skills.

That seems to be a common thread in 'Karen' stories... They think that whoever is serving them is out to get them specifically, with malicious intent, or worse... that the whole world of out to get them. Good on you for learning from it and moving on 👍

Oh wow I’m really sorry that happened! Hope it doesn’t happen again! Love your cakes btw!! ♥️

We all have that experience. As a seamstress I had a client do that early on. It was a circle skirt for a Disney event for her daughter (we lived in Orlando and Disney events were a big deal). The hem of the two sided, reversible skirt wasn’t perfect. So I took it home. She was yelling and crying. What will I do? I need that skirt! Would she pay me? No. Then she couldn’t have the skirt. I grew up a lot that day. My young daughter and sons used that skirt as a skirt and a cape for dress up for years. But I wasn’t giving it away. What she was going to do wasn’t my problem. It was hers.

I wish people would stop calling them Karen’s. I literally know a Karen that’s the nicest and caring person.

Those 1-year old kids probably won’t even notice if the cake looked short or was missing a layer. But apparently the cake has to be made to the MOM’S standards and not just be enjoyed by the twin who the cake is actually for

I love how it’s “her day” when it’s her children’s day

That Frozen cake is so pretty!!!

oh my god a Frozen themed cake !!!! 😭😭😭 its so pretty Mimo!

Wow that marble effect is gorgeous and the entire cake is stunning 🤩🤩🤩

you are so talented ....the marble effect was so beautiful .... would have liked to see a photo of the cake you were talking about

"The customer is always right" Lol

OMG I SAW UR HAIR ITS SO BEAUTIEFUL!!

I understand if she wasn’t satisfied with what she thought she was getting but what I can’t stand is when a customer isn’t open to compromise or a plan to change or fix something. I think some people just want to yell and scream and throw a fit no matter what. You clearly were trying to make it right and be reasonable but for some people, they just want to stay mad. 🤦🏻‍♀️

The “Hello Loves” makes me so happy!LOVE FROM TEXAS!

That frozen cake would have been my dream cake when I was like 7 😭

I had to watch this video twice. I was way to mesmerized with what you were making the first time around to pay attention to the story… Looks beautiful. Haha 😂 🍰

I'm sorry I barely listened on the first watch because I was distracted by the video. I know nothing about fondant and that colour technique blew my mind, it was so pretty!

This is my second video, I can't stop watching this is beauitful and so interesting to see how you achieve this !

The final cake in this video looks amazing 🤩💖. And yes, it’s a hard lesson to learn but important too. I’m a forgetful person so I’d end up making the same mistake multiple times but potentially without realising that. Good thing I don’t have a business at all - I’d suck bad!

New sub :) that cake looks so good

THE CAKE U MADE IN THE VIDEO IS SO CUTE-

Tue cake you made in the vid is so cute!! Prefect for a little kid who loves frozen!! (Assuming it is Emily's 4th birthday) Happy birthday!

Always a lesson even out of a bad situation! Good for you for learning! ❤

Omg you’re so talented

Everyone: Talking about this video Me: *shocked about the counter being so clean*

Yep! It only takes 1 Karen to make you cautious and thorough.

Beautiful work.

This cake is so pretty 😍

maybe not very family friendly, but in business you hear the term “CYA” thrown around a lot because of stories like this one. i think most people have at least one CYA story, if not multiple. if anyone just joining the workforce reads this, remember that if you ever have questions or need confirmation from someone, a call or email could save you hours/days/weeks/MONTHS and many thousands of dollars down the line. NEVER be afraid to ask for clarification! CYA!

That cake was stunning 💕

What you should do now is, make a sketch of the cake beforehand, show or send it to client, have them initial it, this way, that's your proof that this was acceptable to client. I hope u got a 50% deposit before doing any work. People sometimes try to get cute when it comes to payment .. They pretend to not like something in order to get it for less money, or no money at all. I learned the hard way as well. Don't do any work till everything is paid for, or, don't hand over finished product until cash is in your hand!! If u think someone with turn into a problem client, NEVER accept credit card payments. They will try to dispute charge!! Cash, cash, cash!!

I used to install carpet. One day as we were finishing the job the husband came and said "You guys did great. Here's the check. But I was hoping you'd be gone by 6. My wife will be here any minute, and I just want to warn you, she WILL find something she isn't happy about. Just roll with it." Sure enough wifey came home, pointed to a random spot and said "You need to fix this!" As I asked her what exactly she would like the husband came up behind her, touched his nose and winked at me. I twiddled my thumbs near that spot until she was happy. There was zero rhyme or reason to her. Karens.

"My day" "my cakes" I thought these were for her 1-year-old twins? Yikes

Your cake looks beautifully decorated and if the cake taste’s as good as it looks I’m sure everyone will love it.

This cake is BEAUTIFUL!

"I don't know why she kept calling me. She was just telling me the same thing." The amount of times I had to deal with people with that kind of logic is infuriating. Like they're just wasting time instead of helping come up with a compromise or solution, time that could have been spent on work.

That a beautiful peace of fondant 😍

for context it would be super helpful to actually see a picture of the 2 layer cake, if you have it

What an amazing cake, your work is truly beautiful

Dude your cakes are so good!!!!!!!

You are so pretty omg

You are a lovely person, that’s all that matters💖

I love your work

I'm the mom who is like "i just want the big one i don't care if I'm feeding 6 and it's 110 servings, my mouth will be happy for many days!" Ok so for real I usually do purchase the largest size though i don't have a custom cake person. My reasoning is it freezes well and it actually saves me money in not buying other desserts or sweets. We do the celebration with candles etc then we all have a serving, we leave a little out bc i have teens who magically eat in the night like mice, and i cut and place the rest into like family size containers, and freeze. It works for us and that way when my brother comes for dinner on the weekends, I've got a dessert if he wants and if he doesn't more for the rest of us! That said, if everyone's birthdays are close together like we have quite a few cake events in spring with mother's Day, two birthdays and fathers day, so we just get sizes we need... But i do love to buy in "bulk". A deep freezer and good quality containers are such a blessing when you're on a tight budget! 🤗

I like how your cake looks. How long have you been baking?

Asks for a bigger base, complains about it being short. Someone didn't do well in math.

Love the blue marble effect on this!

Can you try to recreate the first cake you ever made??

Beautiful Frozen cake!!!

Luv the design

The Elsa cake is so cute omg 🥺

this is not a Karen experience this is just a learning experience FOR YOU on managing expectations with your customers

Thank you very much for that video. Question: what would happen if you wouldnt put straws in the first layer?

Had to rewatch the video to actually hear the story. Got distracted but how cute that fondant work was 😍😂 People need to learn how to speak about their concerns without screaming. She couldve calmly talked it out.

That cake is sooooo beautiful wooow ❤😮

Is this a lebanese/midwestern accent Im hearing? Too adorable mashallah 😂

My first customers on Etsy were the worst. Once I got a hundred or so sales, the people who wanted to talk all day and monopolize my time, went away.

Dear god, I misheard and thought she said, “I make cakes according to CERVIX size!” 😳😳😳 That’d be a hard no on the cake for me, thanks! 😂

The cake in this video came out super cute 🥰

Eh tbh, I kind of understand that woman. You go into something expecting it to be a certain way, and you sometimes just want things to be perfect for a special occassion. Like you say, 3 layers is your norm. So if there was going to be a change from that norm, then just sus it out and discuss it with them from the get-go. Or like hey, if you want this, it'll cost so and so for that and serve so and so. Like the entire problem would have been solved with some communication like you said. You've obviously learned from it, but I don't think it's fair to call them a 'Karen' because of it.

Beautiful

I take art commissions and I am dreading my first Karen day D: I always update with progress pics and ask lots of questions about anything I don't understand/think will look bad in hopes it will minimise that sort of thing but if I keep at it... surely I'll meet one...

Can you make a roblox Royale high halo cake?

My first wild Karen encounter was when I was with my friends at the pool and we were getting done so we went to the girls room to change back to our normal clothes. Then I see a pair of yellow glasses sunglasses with a brown case. So I picked them up and said "who's are these?" then I hear a voice saying "Those are mine." Then she snatched them and complained about me "getting her clothes wet when I was sitting by them, not in range to get them wet. Then I just said "sorry" and she was YELLING AT ME saying "I'M NOT OVER HERE TOUCHING YOUR STUFF!!! YOUR OARENTS NEED TO TEACH YOU RESPECT. YOU NEED TO ,EARN RESPECT!!" It was as dramatic as I texted it, but she was basically yelling at me. Thinking about it now is just funny. I was a kid at the time too and was just trying to save her glasses.

I can understand her frustration, she must have been so disappointed. But once you’ve admitted your wrongdoing it was time for her to drop it. Repeatedly telling you she’s disappointed and her day is ruined will not get her anywhere … and she got so many extra servings!

Gorgeous Frozen cake! 😋🍰😍

Yayayayaya a full video thanks girl

I kind of think this is her fault. If you want something customized to your specifications you should give very specific instructions. I understand that you feel you should have notified her that the cake would be shorter for the serving size to add up but isn’t it pretty unusual not to specify the number of tiers and height of a cake you are custom ordering if you want it made a very specific way?

Sounds more like a miscommunication to me.

The order wasn’t made to the customer’s liking. Mimo acknowledged her mistake and gave the customer a discount. I agree it’s disappointing to not get what you want. Customer service is very important for a business. Though, it’s not reasonable for her to have the cakes for free. In this case, one or two phone call to express her disappointment would have suffice.

Your cakes are beautiful :)

Masshalah are you Muslim 😍🤗🤗i love your vedios god bless you!🙂🙂