N.B. couple "stuck" after being denied travel over damaged passport

Рет қаралды 68,086

Ай бұрын

A New Brunswick couple with minor damage to their passports weren't allowed to fly home.
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Пікірлер: 192

@OhNoMrBill-yg3dy 29 күн бұрын

Air Canada marketing slogan: "We're not happy until you're not happy".

@joycewilson7048 28 күн бұрын

😂😂

@first-gordonchang9510 28 күн бұрын

Air Canada puffing ways too many Marijuana.

@user-xl8tk3ig4t 27 күн бұрын

😂😂😂😂😂

@simpsonbart3182 15 сағат бұрын

😂😂😂😂😂😂😂

@Mariama-tk5jl 12 сағат бұрын

❤❤❤❤❤ true

@tungtang123 29 күн бұрын

Refunding $25 is worse than being insulted.

@DAndyLord 28 күн бұрын

I choked on a steak at the Keg, the manager gave me a $10 discount.

@ag.mortgagegroup 28 күн бұрын

It’s like tipping your waiter a nickel.

@pennybowden3555 28 күн бұрын

Exactly.!!!

@user-nr7jm1so5j 29 күн бұрын

Air Canada is arrogant and crappy.

@Mariama-tk5jl 12 сағат бұрын

❤❤❤❤❤❤❤❤❤

@Lumidar 29 күн бұрын

25$ Refund? what is that refunding, an extra baggage charge?

@mohammedgoder 29 күн бұрын

Actually, that's half of an extra baggage charge.

@justlookin4450 29 күн бұрын

No surprise it was Air Canada, I’ve had several bad experiences with them. Never fly with them again. You can’t fix stupid.

@LuvableAF 29 күн бұрын

The person at the counter was on a power trip. They could’ve issued a statement like “go get this replaced, it’s your lucky day I could not let you fly”..or something.

@marianasantos1336 29 күн бұрын

@@LuvableAF Exactly this! We flew Air Canada to Edmonton from Pearson this past week for a family wedding and what was fine smooth sailing in Toronto was a nit picky, eye rolling headache in Edmonton. The gate keeping Grand Poobahs behind the counter apparently have a lot of discretion in how they choose to interpret the rules and regs with a lot of room for variants between one airport and the next even though both airports are in Canada.

@IndianCurrycel 28 күн бұрын

Stupidity is a mental disability

@Mariama-tk5jl 12 сағат бұрын

❤❤❤❤❤❤❤❤❤❤❤

@thisspacenotforrent 29 күн бұрын

So basically don't fly with Air Canada...got it...

@briandufoe3719 29 күн бұрын

Or WestJet

@KeljaSamiNation 28 күн бұрын

Dont fly west jet either! Worse believe it or not

@clyde2027i 29 күн бұрын

Air canada has a really bad attitude When that company was going Going bankrupt they should have just let it go bye bye

@JT.Pilgrim 29 күн бұрын

@@clyde2027i yup

@jarnailbrar6732 29 күн бұрын

when bankruptcy is near, willing take everyone's tax dollars, doesn't matter if you have a damaged passport or no passport.

@JT.Pilgrim 28 күн бұрын

@@jarnailbrar6732 they take the money for the flight but refuse boarding. No refund. They are crooks.

@pierrelarocque3214 29 күн бұрын

Typical Air Canada.

@TC-cd5sm 29 күн бұрын

I do whatever it takes to NOT fly Air Canada.

@christophec6201 29 күн бұрын

I would understand for a damage on the name / passport number. However, for the top of the page, it's non-sense.

@razorburn645 29 күн бұрын

Air Canada being terrible to passengers? Sounds about right.

@bobjohnston5527 29 күн бұрын

25 dollar refund is a slap to the face

@venom5809 29 күн бұрын

They really don't hire the best and brightest, don't they?

@mugerwasolomonmuweke2448 26 күн бұрын

Not with those crappy wages

@jeremythebeer8609 29 күн бұрын

This is crazy. A Passport could be considered a heavily used document. Wear and tear must be expected. Go to a plastic card if it is such a concern.

@user-ov4mk9ox8y 28 күн бұрын

It IS as "plastic card" inside the new Passport design. I had my entire Passport back in 1990 as I was outside a lot of the time in rain. Passort Fed. FREAKED and I had to have FOUR clearance references AND they checked all four!.

@thepegger8422 25 күн бұрын

Sounds like the decision was made by an overzealous and unqualified Air Canada staffer? The fact that they could get on a bus and cross the border with the same passport (shown to homeland security) indicates to me that the passport was not that badly damaged.

@Resologist 29 күн бұрын

Nothing but Air Canada employees doing their best to frustrate travellers! I have not flown with Air Canada for over 30 years because of their lack of common decency and poor service standards!

@bahroz300 29 күн бұрын

One of worst airline

@ldoiron18 29 күн бұрын

Air Canada sucks, never travel with them.

@factstology 28 күн бұрын

And you’ll fly with westjet? Hahahhaa

@JT.Pilgrim 29 күн бұрын

It happened to me for a single drop of water that fell on my passport. Air canada never reimbursed me.

@firewood9991 29 күн бұрын

Air Canada is the worst airline. I stopped flying with them back in the 80's. They just keep going downhill. I hope they go bankrupt.

@user-mh2ye9nf3y 28 күн бұрын

The government keeps bailing out Air Canada with tsxpayers' money. Time to end all government funding of every corporation. Hell abolish CRA and Canadians might be able to afford food and shelter.

@TT-cj7ns 28 күн бұрын

I agree theyre horrible...but Wouldn't they get bailed out with taxpayer money? :(

@ser9656 28 күн бұрын

This is what happens when you let one extremely under trained employee have too much control.

@sct4040 28 күн бұрын

A class action lawsuit against Air Canada is needed.

@randolfo1265 29 күн бұрын

'Potentially cause problems at a point of entry' - Well there's Air Canada's excuse, wide open to interpretation.

@brndnryn 29 күн бұрын

It’s not possible to boycott Air Canada, if you travel semi regularly. We’re a tiny country and we love monopolies.

@mohammedgoder 29 күн бұрын

Yep, your money will fund Air Canada either by choice or force (government intervention).

@brndnryn 29 күн бұрын

@@mohammedgoderYup. They’ll take the profits and we’ll take their losses. And we’ll like it, apparently.

@planesandbikes7353 28 күн бұрын

It is possible to avoid them. I mainly fly Alaska and Delta 90% of the time. Or use KLM or Lufthansa to Europe and EVA to Asia. There is no place I need to fly to in Canada, there is the whole rest of the world to go to instead, all of it more appealing.

@brndnryn 28 күн бұрын

@@planesandbikes7353 I try to avoid them. It’s possible for international flights but for domestic, AC have routes and frequencies that make them the more convenient choice. Even tho they suck.

@ytzpilot 28 күн бұрын

I fly Westjet or Porter Airlines when in Canada

@OpinionsMatterNamesDont 29 күн бұрын

A refund of $25 - wow! Air Canada's generosity reached levels that their planes can't!!

@furnituresale100 28 күн бұрын

😂

@BlaacHollow 27 күн бұрын

dont let airlines determine this, let the customs or airport security determine this.

@Ont785 29 күн бұрын

Ticket agent given too much power. Never walk away. Seek the supervisor

@markdonaldson7934 28 күн бұрын

Worst airline in the world, year after year after year.

@NotExpatJoe 26 күн бұрын

When I searched for lists of the worst 100 airlines, Air Canada was not on any list.

@rally_chronicles 29 күн бұрын

Sue them

@user-by9hw3hp2n 25 күн бұрын

That’s ridiculous

@skateboarding118 29 күн бұрын

Air Canada is the worst major airline I’ve been on. And I’ve been on a lot.

@mellow-jello 29 күн бұрын

Those Air Canada staff who feel they are self-important by being vicious will have their day, when mercy will leave them when it counts. Happy 40th, hope the couple's fortune will turn for the better.

@dreamsthatgotogether7553 29 күн бұрын

what do you mean by that 😱

@first-gordonchang9510 28 күн бұрын

Air Canada employees puffing ways too many Marijuana.

@dneuf6146 28 күн бұрын

Air Canada has offered a $25 refund. They should be offering those folks an apology a free flight and the knowledge that the employee that caused this fiasco has been 'reassigned'.

@jaimieseejaimiedo 28 күн бұрын

25 $ refund??? I cant even...what a slap in the face

@Beep-Boop101 28 күн бұрын

Nobody should ever fly Air Canada , never ever had a positive experience with that joke of an airline

@jacobuszwanenburg1629 29 күн бұрын

There’s a quality word used to describe this behavior by air Canada !

@coleslow5519 29 күн бұрын

Migrants can enter canada without the passports, and now this. 😂

@VT-zz3ik 29 күн бұрын

Glad I sold my Air Canada stock. Shame on AC.

@87yugo74 28 күн бұрын

I just avoid Air Canada like the plague.

@Dan_C604 28 күн бұрын

I stopped flying AC long ago. This poor couple, what a joke from AC!

@furnituresale100 28 күн бұрын

Me too!

@TravelDude 29 күн бұрын

Air Canada.... Shocking.

@annesmith5192 29 күн бұрын

I managed to damage both my passport and my husband's passport. I put his through a wash, and i got ink on mine. But we were still able to use them for three years. So we didn't think it was a big deal. However, when we went to renew them, it was a big hassle. We had to fill out an extra form and phone a number to be interviewed. They phoned all our references. Which they don't usually do. Anyways now i know they take it very seriously.

@user-sz8dh3tf5c 29 күн бұрын

No common sense

@Ihatetrudeau 27 күн бұрын

Anyone wonder why Air Canada is considered the worst airline worldwide?

@purplehazel2323 28 күн бұрын

Never fly Air Canada ever.

@nickjones2656 28 күн бұрын

He got the wrong desk employee. Hopefully, she has been disciplined.

@Tina-bs2ot 29 күн бұрын

Such disgusting behavior ftom Air Canada!

@RodneyDouglas-rq7bm 28 күн бұрын

You have to insure you do not damage a passport. You can be refused entry to any country if you attempt to use a damaged passport. Do not blame Air Canada.

@catherinechiara3914 28 күн бұрын

This is what happens when the government rescues a shoddy airlines: passengers get shoddy service. In this case no service at all. Shame on Air Canada.

@robertmoura7546 29 күн бұрын

25 DINHEROS!!!, They stuff it up their APU lol, what an insult, worse than an insult

@eeeffert6042 29 күн бұрын

Was her name "Karen"?

@peterbutz642 28 күн бұрын

There a reason why Air Canada went broke two time and where bailed out by taxpayers If this company was based anywhere else but Quebec they would be gone

@slperry 26 күн бұрын

Was the flight oversold? Great way to make room.

@planesandbikes7353 28 күн бұрын

Disgraceful. We are stuck with ScareCanada and WorstJet for so many domestic flights. The worst two airlines on the continent by all measures. Luckily I only fly to or through the USA, so can avoid those nim comp oops.

@louisavanyzendoorn9742 28 күн бұрын

I don’t fly air Canada anyway. Bad customer service

@TG-ke9ve 13 күн бұрын

That’s so nice of them to offer a refund of $25

@yolandatubin8126 28 күн бұрын

Ugh Air Canada is the WORST!!

@panama-canada 26 күн бұрын

Double standards.

@ag.mortgagegroup 28 күн бұрын

Travel rule #3: Never use Air Canada

@patallen5095 29 күн бұрын

Bottom line is that YOU are responsible for your passport........if it's damaged in any way......replace for seamless travel

@akawale 29 күн бұрын

Once I had water damage on my passport. I didn't want to risk having an issue, so quickly got a new one before my upcoming travel.

@gmm5550 25 күн бұрын

same for most country's.. any damage on the passport CAN get u in serious trouble and in some cases make it invalid thats why u buy a passport case or cover and protect it at all cost. In this case...well Air Canada were kind of overdoing it and overreacting probably because they are are obligated by law to transport u home if u are denied entry in the country u go to.

@matthew78917 28 күн бұрын

the $25 refund feels more like an extra flip off from Air Canada than compensation

@michaelrotter8561 12 күн бұрын

Sue their but off! Air C is part of Star Alliance. And nearly all of the partissipating air lines are treating their customers like beggars!

@cherifbar 29 күн бұрын

Sue air Canada,

@chrisjohnson7929 29 күн бұрын

For what? They aren't border agents. If there's a possibility that the documentation (passport) will be rejected, they are required by law to deny boarding.

@cherifbar 29 күн бұрын

@@chrisjohnson7929 some airline agents are fastidious and try to aggrandize their role in travel in hopes of promotions. I almost had that happen to me, happily I asked for a supervisor and she was able to correct the error in the agent’s judgment. Unfortunately for these folks, they were unnecessarily inconvenienced.

@Seektruth-59 28 күн бұрын

I miss Wardair. Have not flown AC for a very long time.

@cherrieleung9080 28 күн бұрын

In life, it's human that making it more difficult than one can imagine. This case, custom officers should be called in to access the situation. Air Canada employees should act more decisively.

@davidcoleman2796 29 күн бұрын

Air canada is terrible. I will never take it again . I went to peru. Nine hr of hell.

@sharptoothtrex4486 17 күн бұрын

This is all unfair and unjust to them. Looks like the airport workers do not know how to respect their elders. Please, enough of this mumbo jumbo nonsense!

@egyphon 9 күн бұрын

Overzealous lady probably thought the guy was rude and was looking for an excuse to ruin his day.

@NotExpatJoe 26 күн бұрын

Air Canada is responsible for the cost of returning them to Canada if they are denied entry into a foreign country. Air Canada are within their right to deny boarding if a passport is damaged as this may result in the person being denied entry at their destination.

@Brau93 27 күн бұрын

Air Canada screws up again.

@billmcc64 29 күн бұрын

I can't decide if air canada is acting like westjet or if westjet is acting like air canada.

@PatrickHolland-hd6vh 29 күн бұрын

My passport was in way worse condition than that and no say a thing to me

@anotheran 29 күн бұрын

The problem is that damaged passports are easier to be tampered with. In most cases, to alter the photo

@abrahamlevi3556 27 күн бұрын

The Canadian Bank Note Company which prints the Canadian passport has a lot to answer for. Just compare its quality to that of the Swiss passport--no comparison, The new model tends to curl and warp due to humidity. The airline just wants to cover all bases in order to avoid paying finds if the passenger is denuded entry.

@Machoman-mp3hm 29 күн бұрын

Damage of what add some one else pict ?

@kendrapratt2098 28 күн бұрын

Sorry for their troubles, but congratulations on the fortieth anniversary

@Nonamearias 29 күн бұрын

This happens to my dad it is what it is went to consulate and it was resolved

@jeremythebeer8609 29 күн бұрын

I have a crease in one of my pages do to handling... I wonder if that'll get rejected?

@AManavian 28 күн бұрын

Could someone have tried to steal the chip embedded in the passport? Both having damage at the same place is sus

@silversahar1566 13 күн бұрын

Air Canada Ground services sucks!!!

@markbernier8434 29 күн бұрын

Passports aren't made like they used to be. Keep them in a sealed bag as one downpour or wave and they are mush. Even a hot day just in your pocket and ruined.

@briandufoe3719 29 күн бұрын

Your dealing with AirCanada , You can expect little.

@user-xo6xp2fb7c 28 күн бұрын

Sadly, if you don’t fly Air Canada, you have to fly WestJet😢

@jameschou888 29 күн бұрын

That sounds like Air Canada

@crazncanuck 16 күн бұрын

Passport Canada isn't actually a thing. Not sure who they're saying something is according to, lol.

@jumbome7420 28 күн бұрын

Definitely more to the story

@IBISUSADIVERSE 29 күн бұрын

Wow too bad

@acepath3001 29 күн бұрын

Keep your papers in order

@davelindsay9736 28 күн бұрын

I keep Miens paperze in a small ziplock bag, yavole?

@casadelsolboutiquebedbreakfast 27 күн бұрын

i would of stood my ground !

@nrfnrd 23 күн бұрын

😢😢😢

@heywoodjablomi8445 29 күн бұрын

It is up to customs to make these decisions

@chrisjohnson7929 29 күн бұрын

The problem here is that airlines don't have the ability to make the determination whether the documentation is fit for entry. They have to guess how the border agent will determine. If they get it wrong they face penalties. It's prudent that they don't take a risk and deny boarding when there's a chance that the person will be rejected by customs.

@KILLERSSG41 29 күн бұрын

Simple power trip by staff

@furnituresale100 28 күн бұрын

More than that! They are going out of their way to make your trip miserable-they hire little minds with big egos-that’s the problem.

@John-1984 29 күн бұрын

Unfortunately, I can speak with experience that this is a problem down here in the states as well. I hope the airline does the right thing.

@SharanGarlapati-yh4bt 29 күн бұрын

New Hampshire? "Bay"?

@marcbilodeau6927 28 күн бұрын

Sorry to say, it's not just Air Canada, every airline is the same, if they let you on the plane and you are refused entry at the other end THEY have to bring you back, maybe take better care of your passport.