Enterprise software is often clunky and inflexible due to complex systems and technical debt.
This week on Make Sense, I sit down with Bermon Printer to discuss the challenges of enterprise software and the need for organizations to prioritize simplicity and user-centric design in enterprise software. We touch on the importance of data comprehension over data accumulation and highlight Capital One as an example of a company that has successfully integrated innovation and improved the user experience. Bermon and Lindsay make sense of what composable architecture is an evolution in enterprise software that allows for more flexibility and adaptability by breaking down monolithic systems into modular components that serve specific functions. Join us for this conversation highlighting the ongoing shift in the industry that is driven by the need for personalized and seamless customer experiences.
Show Notes
00:00 Introduction and the Challenges of Enterprise Software
14:01 Understanding Enterprise Software and its Complexity
25:42 Capital One: Integrating Innovation and Improving User Experience
30:33 The Need for Simplicity and User-Centric Design in Enterprise Software
30:37 The Clunky Nature of Enterprise Software
35:14 Introduction to Composable Architecture
39:55 Benefits of Composable Architecture
41:36 Empowering Marketing Teams
49:19 Enhancing Customer Support
54:25 The Impact on the Employee Experience
Make Sense is a video-first podcast that simplifies complex issues at the intersection of tech & people. Whether you’re ready for the robot takeover or want to delete all your socials, I’m here to help you make sense of what’s going on so we can design the human experience into the future.
Top 10 Clips from the first 30 episodes! Dive into the most insightful clips without having to watch full episodes by visiting LindsayT.com/MS-Top10.