Here are all my NeatDesk & Neat Software videos (as of 2/28/15): Getting Tech Support: kzfaq.info/get/bejne/e7djetJyy5epY3U.html Neat Desk Has Stopped Working: kzfaq.info/get/bejne/fLqmZpl11sWxiI0.html 3 Things You Should Know About NeatDesk: kzfaq.info/get/bejne/qOB_griAuNKcYac.html (that's this video) NeatDesk Export and Backup: kzfaq.info/get/bejne/d9Sof9171ae3Z2g.html Neat 5.5 Installation Woes: kzfaq.info/get/bejne/q6yep7mTncXdeXk.html

I purchased the NeatDesk several months ago. Tried it one time, approx. 10mins and gave up. Before I sell it, I figured TRY IT AGAIN - but ask for help. I visited a business that has it locally and asked the owner how did she like it... SHE SAID, BEST ADDITION TO HER OFFICE. So I'm trying it again...... I hope & pray its as easy as you demonstrate. Will update you in a few days.

Here is a link to my second video about NeatDesk kzfaq.info/get/bejne/d9Sof9171ae3Z2g.html where I look at your options for backup and exporting your Neat Data. I compare the costs of various cloud options including NeatCloud, Evernote, and Dropbox. I also tell you about my computer, in case it might help you figure out if your computer hardware is an obstacle to having a good experience with your Neat Desk Scanner. I hope you find it helpful! Mimi

Neat probably ok now...I purchased one of their scanners when neat first came out around 2007. It was so buggy and slow I stopped using it. The company advertised their product as "great" and put out a product that was so buggy that Neat lost credibility and I never used them again. But your review is outstanding....great job!

I absolutely %100 agree with you on almost everything you said in this video. My mom is in the process of starting her own business. I remembered this Neat Scanner from the info commercials years ago and thought it would be perfect for what my mom was looking for. I did some research and noticed the reviews got better as you got to the most current ones. This was the case at multiple websites too. It was all I needed to convince my mom she needed this. Research is an art form all it's own and you really do need to pay close attention to even the tiniest details before you make any decisions. Thank you for your time making your video.

So here we are years later.... Do you have any updates for us about your neat scanner?

HSN has it on sale today. I cancelled my order based in those old reviews. But now after seeing your vdo I will order it again

Hi Mini, I called Neat today and asked if I could access the database from something other then the neat software and the answer is No. So that tells me that the product is proprietary. But, that is NOT a BAD thing. It just means that they are not using or telling customers that they are using a open back end database. This does not make a product bad. The fact they they allow you to export date to CSV's, PDF's, JPG;s is awesome, but that does not make it not proprietary, but it does mean that they care about customers and provide you a means to export data to use in other software. So technically, the software is proprietary, but that in it self does not make something bad. It just means other software can not directly access their database and they do not share how they store the data internally. Based on you reviews, I have purchased the product and because neat is responsive to customer needs. But, technically, the software it is proprietary, but they do provide a way to export data. If it was not proprietary you would not need to export the data, you could access it directly from other products.

Have had my NeatDesk for about a month and I love it!

@Aimless Allee Thank you! More on this scanner to come, for sure!

I have used this scanner for work and personal use for several years and love it. I also have the NeatReceipts portable scanner, which was a lifesaver when I was in college. I would scan my friend's lecture notes for classes I missed while in class so I wouldn't have to go look for a copier

Neat SHOULD pay you! You are one the best easy to listen to youtubers on the planet & great at giving tutorials! Can you maybe make a video from start to finish from scanning to filing to uploading to the cloud? That would be great! Thanks. I'm definitely subscribing to your channel!

Thank You Mimi for a GREAT review... I have worked with Neat Receipts and then Neat Desk for the better part of 6 years now.. and you are right..there have been issues in the past.. some of it due to neat.. but as much due to the quality of the thermo-printed receipts that you get everywhere now... Nice to hear an un-biased review.. I am just another user...and think its too bad the youTube and amazon dont do a good job of updating the information they are passing on... Steve

Before I ask a question, I have to say, I Love the "Custom Scripts" comment and totally agree with you, what user, with no programming experience and rightfully so, would want to write "custom script" on a product they pick up for ease of use. As for the comment being discriminatory, I total agree as well. In recent months, Amazon has started taking action against "fake" reviews and I think it's time, that these companies started taking action against these frivolous and misleading reviews. Ok, before I forget, I had a question about this scanner. Many of the reviews seem to emphasis the software, I would like to see a review on the process of scanning. I always seem to get crooked scans and wanted to know if there is a specific area that would be best to put the smaller sized documents, that may not be 8.5x11 (to the right, left or center), this also goes for receipts as well. Any suggestions?

Ive had the machine for over a year and I love it !!

Great job fine tuning the info that's out there for the neatdesk!

THE BEST SCANNER WITH FILES I HAV3 3 OF THEM OVER 10 YEARS SO SIMPLE AND SERVICE FOR QUESTION FOR HELP IS FREE AND QUICK IS VISIONEER SCANNER HAVE OVER 10 YEARS

Hey Mimi so after you scan all your documents receipts etc. the whole point of doing this is to get rid of clutter is it wise to toss out all the receipts and documents after you scan them I would think that would be the whole purpose to spend the money on the scanner and go through all this work is to free up space what do you think

The old Legacy software worked great. I upgraded to the on line version and have nothing but problems. The tech support is very slow to respond and so far has been completely unsatisfactory

Thank You So Much for this video! I haven't thought of buying one because of the fake reviews... But with this video i will definitely be purchasing one thank you again! Liked & Subscribed!

Also note that the reviewer who said that Neatdesk is a closed (proprietary) system is correct but that's not always a bad thing. One thing to consider is if you are unhappy with Neatdesk down the road, how do you switch from it? Can you mass export all your documents into PDFs or do you have to do them one at a time? Makes me a little nervous to over invest in something proprietary like this.

Hi Mimi - I enjoyed your review regarding NeatDesk, and if you have a moment I'd like to ask a few questions. My husband and I own a small service company and have been keeping paper files of our customers for far too long. Basically, we have to paw our way through hundreds of paper invoices and estimates to find a past customer, and if we do not know the exact month and year that we provided service to them, it is impossible to find their paperwork. I've been watching several review videos and tutorials for various software programs and scanners to try to determine what will work best for what it is that we are trying to accomplish, which is to create a customer database that would allow us to store customer information (contact info., service provided, amount charged, and date service was performed), the ability to print customer address labels for mailers, and have the ability to quickly search for said customers by typing in a keyword, such as their name, address, email address, and/or phone number. We would also like the ability to scan in the original hand-written invoice and attach it to a certain customer accordingly - (when we are in the work field we hand-write all invoices - customer's contact information, date, amount charged, work performed, and any additional notations). After watching your review of the NeatDesk scanner, it appears that this product has the capability of scanning our hand-written invoices, and than auto-filling customer information into custom fields. My questions are, once you scan in a document does it create an individual file for that document that has the availability of being updated; for example, if we wanted to update our customer's contact information, such as a phone number or address, do we have the capability to do so? If the scanner does not pick up certain customer information written on the invoice, am I able to go back and type in the information myself? Would the customer's contact information be searchable using keywords as listed above - customer name, address, email address, phone number? Can we export particular customer addresses into a file that we are able to print mailing labels for ad mailers or maintenance reminders? Can we send out maintenance reminders or ads to several emails at once? There are so many software programs available, customer database management programs, etc. out there that seem to be geared toward larger companies - we are a family owned and operated business - very small, with approximately 2,000 new customers each year, but with several file cabinets filled with approximately 25,000+ invoices of previous customers. We would love the availability to quickly look up a customer's file to view it's contents, send out mass emails of current ads, and print labels to send out ads and maintenance reminders. I was told by another to go with Quickbooks, which I'm not very familiar with either - I will need to view more tutorials regarding Quickbooks features and if it would work for what we need - i'm not sure if it has the capability of scanning and storing hand-written documents and attaching them accordingly. Anyway, questions regarding Quickbooks would be another novel for me to write - lol. We are beginners when it comes to transforming our "old school" ways into the new generation of keeping customer records. Any help you could offer would be greatly appreciated!!!!

you state below the following - " but the NeatDesk scanner CAN still work without the subscription." Can you tell us or show us how. I just got a used one so this subscription/ no subscription is pretty important to me. I bet even a video on this no subscription for those buying used ones would be a great help to a bunch of folks and get you some great views too. This was a good video and will check out some of your others. Let us know how this works without a subscription - I have a NM-1000

I am a 2017 Neat user with A new 2016 desk top with Window 10. This program WAS purchased in 2013, and worked just fine until UPDATE 2016 was installed by the NEAT COMPANY. Every week since the update, I have had nothing but frustrating issues. So here are the most frequent issures: FIRST: Scan the document, WHICH quickly scans 1 single document or up to 15 documents. However, processing the documents WILL take a long time, sometimes (lately Daily) the computer shows a circle rotating up at the top of the computer screen, stating PENDING. This Pending status may take 1 minute up to unknown! Ths is a pain, one small receipt may still be SCANNING, after an hour, during which I am unable to do ANYTHING else with the neat, I am finally so FRUSTRATED waiting, I call NEAT HELP LINE. I explain I am having issues, "Pending status appears frozen". While a document is pending I am unable to scan additional documents or switch tasks to go into other file and up date the fields. Virtually I am FROZEN out of this program. My only solution at this point is to call into the help line, get the help line to delete and start again. It takes a few hours for me to obtain this help. This issue has been my issue since I began using the program in December 2016, which as stated was after the current program up date. The memory slow down (or my thought program "freezes") has now appeared daily, today twice, first thing in morning then after Help line fixed the issue again in the afternoon! I have left the computer running an entire day, hoping the two page document would finally be processed. I have hundreds of pieces of paper work to be scanned into a variety of files. I have limited my choices to Two type of scanned choices: DOCUMENT or RECEIPT Issue #2: After a document is ACTUALLY finished processing, I open the tab to check and correct the fields. When I click on save, I often get a RED circle with an exclamation mark, stating it was not processed. HELP LINE SUGGESTED; "don't let that bother me. They do not know why this is happening to EVERYONE." The people at Neat only tell the customer they are Working on these issues. I find this answer after two months unacceptable. I do not appreciate PAYING a monthly fee for something that doesn't work as originally planned, when purchased in 2013. I do have ONE help representative, and one complaint number, to always get me back to one help desk operator, but it takes her at least an hour to return my call. ANYONE ELSE HAVING PROBLEMS?

Your review and video was SO HELPFUL! I am waiting for mine to be delivered and I can't wait. I will take your suggestions and get the software from the website since I have windows 8. THANKS SO MUCH MIMI!

Neat Scanner is a "RIP OFF' because after one year of ownership, the user has to pay to use Neat's software monthly fees. The owner of the equipment actually only has the right of use for one year. The worst part of all this after you have purchased the equipment for one year and Neat does not even allow you to use the scanner any more (complete shut down). I hope certain "Business Bureau" will look into this matter because I think the buyer should have some rights too. Remember you can only use the Neat Scanner for one year. It is also very difficult to contact with someone at Neat. I have notify most of retail electronic companies and they were shock. If anyone reads this post and agrees with me, please let all future buyers be aware of this issue. Let's start a movement about Neat will charge a fee for the usage of Neat software after one year.

Great clip. I am trying to run a report for three years ago however the drop down menu only allows me to go back one year. How do I fix this???

I am about to purchase a neat desk plus that a person has for sale still in the box never been open anything I need to look for in general ........... dates ? Thanks

Im glad you have had a good experience. I however have not. Black mail to get my documents 4 years ago and again today upgrade and pay monthly. now all my backup is useless. followed your video on to see if I could correct and also all neat information to no avail. what do I do if I have to present receipts to an auditor. why should they build in expiration on 5.4 this has gotten out of hand. going to file a letter of complaint with the IRS. I have all my receipts just cant open them. would like to know if you represent Neat co.?

I do not think Neat Receipts works very well except as a scanner for documents. I have version 5.6. It poorly captures the data on receipts. I haven't used it for a while, but I can't even scan today. It is hooked up, the lights come up green. When I put documents in, a light does not blink. When I press on scan on the computer or on the device, the save as box opens for me to select the folder where I want it to go. Ok fine. So I click save and close the box. Then I click on scan again and the same thing happens. So what is up with that? How do I get this to scan?. Do I need to reinstall the software?

Hi HeyMimi DIY.... Thank you for taking the time to do a review on this. My husband and I have been undecided on the purchase. I have been searching for a good deal on the Neat Desk and they are ranging toward the 400 dollar mark...any suggestions?

Mimi, Is there a way to download PDF files from an internet site directly into NEAT? At present I am downloading them to a folder and importing them into NEAT, but it would be much easier if I could download directly into NEAT. Looking forward to your answer. Thanks.

Great info!

Thanks for clarifying so much info.

Neat keeps waiting waiting for much too long before they answer the phone. If you email them they still don't answer you for a few days in the meantime you cannot use your scanner wore them each program and you are still paying for it when I turn my computer on and put me on I get a message that says it's.

Thanks a lot good info.

HeyMimi, I follow up reviews before buying this scan. This is a total disaster product!. Just to start, a lot of reviews said that when you update the software, the old one and the new one are not compatible, making impossible the access to the data previous scanned.

I'm scanning items and I'm getting an error message stating my items could not be sent due to issue with your service provider. I called the provider who stated this is a problem with the neat scanner. Help

HeyMimi. I'm having a problem where after I fill in the info manually and I scan a few more items. An item the was already filled out ends up being blank & then I have to refill the info. Any ideas why that could be happening? I don't see a save button when I'm done filling in the blanks. Just the back button up top. Any help will be greatly appreciated. Thanks! :)

The company Hijacks your file,s and You have to pay to retrieve. I am now using mine as a boat Anchor! that is the best I have this product is good for

This Video told me NOTHING! I just want to know if it will meet my receipt scanning needs. Specifically will it break out each item on the receipt - not just the company name and total.

On March 1, 2016, the Neat Company posted an announcement that it is ending support for Neat Desktop as of March 31, 2016. Meaning it will stop fixing bugs and allowing new downloads. If past behavior is any indication, the next OS update will break Neat Desktop but now the company won't fix it. Instead, Neat demands that its customers subscribe to its new cloud software. That's a minimum of $72 per year. Read it and weep: www.neat.com/helpcenter/legacy-support/

What do you think about the portable one, have you tried it?

Very helpful video. Thanks.

Can invoices and registration forms be saved into a database using neat desk?

i would like to get some infmation about getting the infor to scan on to my puter screen.

I buy last year but is this time can't install or make work on my Mac :"(

I'm thinking of buying one of these. Some comments below, there's a guy saying that the software is free for a year, and after that you have to sign up to continue using it. Is there any truth behind that?

Great videos! Thanks, Mimi! If you had money to burn...would you buy the wireless Neat?

Very Nice! What software did you use to make this video with screen capture. Great Job

Hi MImi, I like the incorporation of using the iPad and iPhone question do you know if the program allows me to write notes on the file while using either the iPhone or iPad and save it to the file or will I have to type it in.... I ask because I would use it as a realtor and save documents and have the client sign documents and store it and send them a copy immediately. Can this work this way?

is this a review of the scanner or a review of other reviews. this video could have been summed up in about 1 minute.

Hi Mimi, thanks so much for putting out a great review on NeatDesk scanner. We are in real estate and need to do a lot of documentation. I also had a question if I can also scan checks with it and if it can save the check with that person's name who I have received it from? Because I need to do our accounting with QB Online. Is this my best option to get it over anything else in the market?

Thank you for this video. How simple is it to export scanned business cards into an excel file?

Hello HeyMimi I have been using this neat scanner and have a lot of issues. I can't find a number so I can call them for one thing. There web site isn't helpful. Sorry I brought this thing. Recently I was inputting and after I got all the receipts inputted I got an error message and it just shut down the site. Running 5.6 I think is the problem. How does one get help from this company that is based in my home town. I should take time off and take the machine to them and pound on there desk. LOL I only live 20 miles from there HQ, in philadelphia

Thanks for taking the time to give such a great review. I appreciate your honesty and candor.

I could care less out the scanner.. For me the software is the key. Have you noticed version 5.5 having accurate recognition of the relevant dates (even with statements that might have many dates listed) and the company? One thing I find very annoying is that they store all the information in a huge database (versus just keeping the original pdf files). You're on corruption away from massive data loss.

did you buy the extended warranties as well? how about neat connect? do you have any experience with that?

Awesome system......easy to use

How many devices or users can use the system?

what are your thoughts on the 3 year protection package for $35? thanks

You are a hoot! Great review!

Hey do you have to pay a monthly fee to use the product or software?

I have Neat desktop scanner i got it really cheap for 100$ and i love it software was downloaded on Neat best scanner out there period yeah.

Good Video

How about Mac?

Customer service is nonexistent. Mine never worked out of the box and could never get anyone to help. Don't be fooled. 2/7/17

What they don’t tell you is after a few years you can’t use it without paying them $200.

Thanks, I just bought one. I hope I like it. I pd. 399. :(

Don’t lose your password... this scanner is toast without it and I don’t know how you can use it. Neither does Neat

Lol again... your point is true still in 2020

You know what your talking about

Busts rhyme empty concert

www.neat.com/helpcenter/download-neat-software/ link for the 5.6 software download

All well and good except your video shows Neat working. And it doesn't. This is THE most annoying, time consuming and EXPENSIVE TO FIX computing disaster I have ever encountered. a YEAR worth of 'assistance' from Neat led to 'Well, sorry but we can't help you'. Neat online is SLOW - at least 10x slower than the 'legacy' software. The auto filing THEY inflicted on me when migrating information online cost me THOUSANDS (and I MEAN THOUSANDS) to fix - I am STILL! 9 months later picking through errors they created. The program crashes FREQUENTLY. The legacy software will crash reliably everytime a double sided page is scanned, at least it's predictable. Online just crashes randomly. I'm not sure which is worse. Then there is the hardware. 50% of the time I get a black stripe through the middle third of the first page. This happened with one previous scanner which I took back, but when it happened again with the new Neat ND-1000 I contacted help and again, guess what - no help available. I am NOT the only one this happens to, the product originally was SO good, but as soon as they messed it up with online (aside from the money they charge - I wouldn't care as long it WORKED!) it became a clunky, buggy messy and infuriating process to be involved with.

NEAT is a joke and scam. Your review is old and it's either you work for Neat or you don't know what you are talking about.