New and Improved Knowledge Base Step!

Рет қаралды 5,847

8 ай бұрын

On Tuesday (11/21/23) we will be making a large update the Knowledge Base (KB) and Set AI steps. This update is based on the feedback we've gotten over the last few months from thousands of community members around improving the accuracy and usability of the Knowledge Base.
This update will introduce the following features and upgrades to the Knowledge Base Steps:
Not Found Path
Prompt Overrides
Instructions Field
Improved Wrapper Prompt
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Пікірлер: 20

@Voiceflow 2 ай бұрын

Voiceflow might look a little different than what's in this video from 2023. Browse our documentation to learn more, or connect with community builders on our Discord! Docs ➡voiceflow.com/docs Discord ➡link.voiceflow.com/community

@henryklunaris 8 ай бұрын

Thats great! I love how it doesn't clutter anymore.

@Voiceflow 7 ай бұрын

Awesome to hear!

@user-gw5em2nw2z 8 ай бұрын

Nice additions!

@ramonlepagemurillo4968 8 ай бұрын

Very nice!

@e-Course. 4 ай бұрын

Daniel , your video is great

@alouise71 8 ай бұрын

Awesome updates! Would love it if it could state the pdf document the answer comes from and have the ability to click to open.

@thenicholaus 8 ай бұрын

Or a web page URL the answer comes from

@Voiceflow 7 ай бұрын

This tutorial has an example on how to do exactly that using the KB Query API directly! www.voiceflow.com/templates/sources-recommender

@EasyAINow 8 ай бұрын

Great update VF team!

@Voiceflow 7 ай бұрын

Thanks!

@SongforTin 2 ай бұрын

If I use the not found path, shouldn't I also delete the not found option inside the prompt? How does voiceflow know that the answer is not found? Do you use keyword search to recognize it?

@MREditor-jy6ww 6 ай бұрын

when i click on preview it asks me for a value. what shall i enter in that? edit : nevermind i fixed it.

@offpassive 5 ай бұрын

What is a scenario where you would want to override the prompt?

@AlexDimos 8 ай бұрын

I don't know if i am the only one to face this problem, but my assistant always includes in its answer in the end the following: "##Query" and then a random question. I don't know how to solve this problem, i have made it clear in the prompt and the system not to do that but it keeps repeating it every time, despite recognising the problem. I have used all AIs (ChatGPT 3.5, ChatGPT 4, Claude Instant etc) but nothing changes. Additionally, i have been using the pro plan for over 2 weeks.

@Voiceflow 8 ай бұрын

Hey there - someone from our team responded to your question in discord

@AlexDimos 7 ай бұрын

@@Voiceflow Yeah, thanks! Please tell daniel to answer to my emails about this problem because i sent him the files to understand whats wrong.

@AlexRivera-uj8ie 8 ай бұрын

The problem with this update is that they have turned AI response into something less responsive overall. What I did was structure the knowledge base documents better and based on that I selected the ones I needed and still could offer much more information. With this new update I can no longer perform this action, especially speaking of a chatbot for ecommerce where I have more than 20 products with their descriptions. Now I have to think about how it should work with this update or maybe there are other options that I am not considering.

@reambraden 8 ай бұрын

Hey Alex! Can you email me (I'm the CEO) at braden at voiceflow dot com so that we can chat about this? We want to make sure we understand your feedback to make the product better for you and other customers

@AlexRivera-uj8ie 8 ай бұрын

Hello, of course, I'll send you an email.