Wheelchair/ scooter needs should be in the online check-in process if it's so important, not "somewhere" on the website .

Speaking of "for your face", your face is noticeably slimmer. Congratulations on your healthy changes.

"Oh, you didn't fill out the form? Well, let's do it right now." That would be reasonable customer service. By law, most places of public accommodation are at least partially wheelchair accessible, and although some parts of a ship might present difficulties, I would expect that the basic areas can be accessed by wheelchairs.

Just returned Friday from Long Beach. Sailed with teen grandchildren on Carnival Radiance. I was very pleased to see the many folks with special needs and wheelchairs who were cruising. I love cruising and am glad to see it open and available to everyone.

I think all businesses should be required to disclose the actual price upfront in their advertising. Hotels (added resort fee), cruises, concert tickets, cell phone and cable service, etc! Right up there with cellular carriers claiming a rate comes with "unlimited" data, but in the fine print says they'll throttle you down to a speed so slow you couldn't function anyway if you go over that limit! All of it is bait and switch!

I sail Carnival frequently and I am in a wheelchair. As soon as I book a full access room I have to fill out a form and if I dont they will not allow me to have an accessible cabin . Also Carnival has a company, Scootaround, that works with them and they bring extra scooters for people whose wheelchairs cant be on the ship, Scootaround will hook you up with a scooter right there

The person that lied about the bedbugs should be tracked down and sued for defamation. Glad you are back home safe and sound. Just booked MSC for 9/29 and I cannot wait!

So excited to hear California is now requiring cruise prices to include taxes, port fees, etc. I hope this happens country wide. It's time cruisers see the entire price before going through the booking process.

I was in LA in March for the first time ever, and I couldn't stop singing "I was born in East LA" Shout out Cheech.

I’m glad that cruise lines will have to start being transparent about their pricing. They lure you in with a low price and the next thing you know you’re checking out with a price that’s twice as much. Never could figure out their cyphering.

This is why working with the company directly or with a travel agent is important.

I cruise with Carnival. My husband is in a wheelchair and the information is readily available. My PVP also makes sure all paperwork is in order when booking. Thanks, Tony for all your content!!!

My sister and I both have mobility scooters and book handicapped cabins, on Royal and Celebrity most recently. Before Covid also NCL. Sometimes one or both of us or neither of us get a handicapped form to fill out in advance. So obviously this process is totally variable or random. No reason these very general forms could not be filled out at the port if the company doesn't send them in advance. It is crazy that P&O refused this man from boarding. Somewhat similarly I recently got a new form in advance from Southwest before flights where I had already booked, notating I would be bringing my own scooter and type of battery. I dutifully filled out the form, which said bring to flights. Strangely on 4 legs of the flight not only did no one ask to see it, even when I tried to hand them the new form, no one at the front gates or flight gates wanted to even look at it, but instead just asked the usual questions of how much did the scooter weigh and what type of battery....

I’m all for transparent pricing.

I would think that as part of the paperwork, everyone should have to fill out and answer, "Do you use mobility equipment". That way if the answers aren't answered it will not submit until you answer all the questions. That is how most companies handle questions that they need answered. That said, if I were to book a cruise and a few days before having some kind of accident where I am now confined to a cruise but the doctors sign off on me going on the cruise, am I going to be denied boarding because when I submitted the information I submitted it with the info at the time that I didn't need a wheelchair. This is all a great reason to use a travel agent, so they can handle all of these types of details.

Hi, I’m a PO cruiser and wheelchair user to be clear, the reason this form can’t be filled in after a booking is made or at the embarkation terminal is because the disabled cruiser must have an accessible cabin when using a mobility aid. These cabins are larger to accommodate the extra space needed. There are crew members allotted to assist disabled passengers in an emergency. Some people also require a companion to cruise with them if their needs indicate this. Incidentally anyone on dialysis may not cruise as there is no backup for this medical requirement. When booking an accessible cabin this must be done by phone, not online. It is impossible to book it online. When you are speaking to one of the very helpful booking advisors they are very clear about filling out the declaration disabled cruisers are required to lodge. The number of disabled cruisers is limited to the number of cabins available. You cannot stay in a regular cabin with a mobility aid. It is really a very easy booking experience with many things explained. Love your vlogs BTW.

I've commented on Don's channel on this. I logged onto my p&o account for my upcoming cruise (p&o have no app and always need to remember your booking ref to log on). On the homepage (on mobile)you have to scroll all the way to bottom to 'helpful information'. Theres a tab there amongst many called 'on board accessibility needs'. You click through and thats when you find out about the questionnaire. I'm sure people not used to travelling in wheelchairs may not realise there's often forms and could easily miss this on the website. P&o need to update the admin side of things (and create an app!!!).

I work in the travel industry in the UK and I've been selling P&O for over 26 years, and this was the first I'd heard of it. It's basically so they can allocate a staff member and an evacuation chair to that person. But I think if you book an adapted cabin, that should be a given. Also with regards to pricing, in the UK all taxes have to be included in our prices (even sales taxes) it always makes me chuckle when I see that you have to add it. I guess it's whatever you are used to isn't it 😂

Your buddy Don, did an awesome job explaining the bed bug story.

I'm all for the all-in prices. No surprise when clicking "Book"

Thanks for the reminder, Tony! I am leaving in under 30 days, and forgot to note my husband's CPAP. You may have just saved our cruise. Thank you!

❤ we love you, Tony! My husband and I each have separate subscriptions and separate likes to DOUBLE the score!! Keep up the great work!

I enjoy the news and the adventure videos. You’re entertaining no matter the type of video.

I'm going on P&O in less than a month. I had to file a Q&A form for a CPAP that we will be taking. NO it is NOT readily apparent on their website. I heard about the man with the wheel chair and had to DIG through the website to double check our paperwork was squared away. Later, I found an email where it was buried in the minutia of a "getting ready to sail". The man had a wheel chair accessible cabin booked. He should have been accommodated.

I like all different kinds of vids! I especially like your walking in port vids! Keep em coming- many of us ARE watching! ❤

One of the longer reports says that Mr Ashton had booked the same way for a cruise a year earlier without any issues. If P&O desperately needs wheelchair details, you'd think they'd be more consistent about it. And if the form is something new since Mr Ashton last cruised with them, they really should have followed up with those who booked accessible cabins. Also, the rules say you're supposed to fill the form out at time of booking. If he booked over the phone with P&O, then the agent should have asked for that information at booking time.

Yay back to the cruise news for my face!!!

I’m 💯% in agreement with the California ruling.

I have disabilities as does my son in law. Filling out the forms for airlines and cruise ships makes life easier. Booking a cruise before asking for a cc ask if there are any cruisers who has any mobility or health issues. Until you’ve been there you don’t know. What a shame for that man.

Individuals with mobility equipment will need additional assistance in the event of an emergency evacuation. It’s about more than a form or getting around the ship, it’s about safety.

In the past, you can also call and talk to customer service and they will enter your mobility equipment for you. Sometimes depending on the cruise line, it's difficult to fill out the form online and send it back. Otherwise it must be printed out and sent to them before you cruise. It can be confusing

The only thing I can think of is that they were out of wheel chair/scooter accessible rooms, but if that were the case they could have told him that. I think at the time of booking the questionnaire should be made to be filled out before completing the booking.

I really loved your California adventure. Glad you enjoyed it.

I think having all charges lumped together is an awesome idea. Those extras add so much.

I love watching your adventures, it gives me an idea of what to expect in different ports that I've not been to yet.

Just cruised with princess, first time walker for wife, cabin steward alerted front desk that in case of emergency they would be sending a crew member to help. So probably alerting cruise lines of wheelchairs and such is so that in case of an emergency they will send crew members to assist.

I agree Tony that the all inclusive price should be listed so people can budget appropriately.

I saw a video about a year ago about bed bugs on a Carnival ship. The person who did the video showed how well Carnival dealt with the issue. They were calm and professional and the passengers involved in turn were the same. The room was literally ripped apart, carpet and all furniture. When they found the “offenders” Carnival offered to clean all their belongings and gave them another cabin. Unfortunately, you can be exposed to bed bugs anywhere, even in 5 star hotels. Check your cabin as thoroughly as you can and take precautions when you return from the cruise. Wash all your clothes, vacuum out your suitcases and store them in giant garbage bags. Also, have faith that the cabin stewards are always on the lookout for the bugs. The cruise lines don’t want the bad publicity!

Even Carnival has a mobility questionnaire you fill out or call them to verify that you need the accessible room or they might move you to accommodate someone who does. From other stories about this, it wasn’t his first cruise with a wheelchair, so he should have known about it. But anyone with mobility limitations or other accessibility issues should research before booking any vacations. If you use a PVP or Travel Agent, they would have let him know.

Yes, the prices listed for cruises should include all mandatory charges such as port fees, taxes, gratuities, etc. Then, there should be a realistic estimate of typical add-ons, including wifi. The cruise industry should not charge as if they were a law firm, burying the actual cost under an avalanche of secondary fees. Anything other than a disclosure of the estimated final cost is unethical and breeds mistrust at the outset.

Idk about most cruise lines, but mobility concerns are addressed during the online check-in process w/Carnival. That is at least 10-14 days prior to sailing

The cruise line should have made the form required for someone booking an accessible stateroom. That being said, I always say that it's on the cruiser to make sure they know all of the what's-what about their upcoming cruise, and I have to say it here, too. But seriously, they should have let him fill in the form then and there. And maybe they should have every cruiser fill in the form. It would be only one short questionnaire on top of the dozen we already have to go through and it would prevent something like this happening again. I'm all for cruise lines (and all companies) being clear about the actual price of the product. I keep looking at Virgin thinking their prices are really high, but they're not as high as I think they are because they include some costs are lines are "hiding."

I like that the cruise lines will start show the full amount. Disney had done it for a long time. On their website they have the full amount and what the price is for two as the total. That way there is no guessing or having to have your calculator handy every time you want to book. It also makes comparing prices between cruise lines easier to do.

Thanks for sharing your cruise news and fun.

I like it. Just booked a cruise on NCL and they are touting that all costs are shown. It made it easier to keep track of the costs.

A simple check box that doesn't allow one to advance in the checkin process would be easy and fitting if it's so important.

Regards any disability or medical requirements. It would be prudent for the cruise line to have a tick box "does any passenger have mobility or medical issues". If you tick the box then it prompts any necessary action forms automatically. The problem is when you book through an agent and the cruise line don't deal with the passengers and only the agent pre-cruise

I'd like to know more detail on the Mr Ashton story. I feel like there is more to it than just not filling in a form which is easily resolved there and then.

Loved watching your West Coast videos with your brother in law. I have lived in Long Beach since the 90s and Southern California since the 80s, but I have never been to Hollywood Blvd or Pinks. May do it now based on the fun you seemed to have.

Gratuities should be in those costs as well.

I think that the on line check in could have a question that asks "Do you have to use a wheelchair or other mobility device?" If you answer no then it goes to the next question but it you answer yes it goes to the rest of the survey about the mobility devices. That would fix the problem.

I love traveling and I TRULY LOVE crusing. The thought of bed bugs is the only thing that would keep me home. I've never had an issue with them. I stated bringing a product called BED DEFENSE with me - spray for my luggage, closets, drawers, etc. and packets to put between matresses. Unfortunately, they are no long in business.

Love your travel videos. Keep them coming. Makes me feel like I am on vacation! Thanks

I'm watching this video from the Queen Mary 2 using Starlink, in fact. Excellent quality.

I love your content, news, views, and fun adventures. Love it thank you❤

Four cruises with Carnival and one with Disney - When booking an accessible room, a pop-up appears and you must complete an attestation of needs to continue booking. About a month or so from the two week check-in, Carnival sends an email reiterating the need to complete their mobility questionaire form. This form asks questions about the size and weight of the power wheelchair, as well as personal mobility. This is pertinent in case of an emergency, so they know how many crew will need to help you get off the ship, if such an incident were to occur.

We have always had to fill out a form, before the cruise, regarding mobility issues, cpap, and sharps containers with both Princess and Carnival. It's very clear on the website and app. 🤷‍♀ It's sad that they missed their cruise, but as is always the case - you are ultimately responsible for your trip.

I thoroughly enjoy those adventure videos. Keep em coming, please! ❤❤❤

Tony, the story I heard was: if there was an emergency situation, there are crew members that are Designated to that person,prior to departure. Whether it’s a one crew member or two, in charge of that passenger safety. The right training and routing is important. Along with evacuating that person from the ship.

I have a thing to tell you: when I'm feeling sick, listening to you gives me a reminder that people care about each other.

We took Dad on his first cruise. He is wheelchair bound. The first thing I did before booking was contact Carnival about wheelchair requirements. They told us we had to rent a chair and it would be delivered to the cruise ship. We booked the wheelchair first then booked the cruise. We made sure all of our documents and the rental papers were on file and we kept a copy just in case. How did I know to do this?? I didn't BUT because this was the first time we had to use a chair it just made sense to find out what was required. Imjs

Personal responsibility. But couldn't P&O fill the form out at the cruise port?

Thanks for the cruise news and your views

We love all of your videos! Thanks! 🎉😊

I really love your adventure videos!!! Keep them coming.

That really sucks, I travel with a Scooter all the time and I usually request a Fully Accessible Cabin to Accommodate me and my Scooter but Carnival usually emails us the form, that’s really unfortunate but good to know about PNO, So sorry this happened to him.

Really liked your latest series, keep them up, your channel is not only about cruising but getting the most out of vacationing in general.

Lay the costs out instead of exciting everyone into disappointment when they get the true price. Love your videos. Hi from EVERETT FUNKO LAND😊

Wait…what? He could not be helped to board and use one of their wheel chairs? This is really outrageous…..

I enjoy your adventure videos Tony !! Keep making all the stuff you do brother.

How about the true all-in cost everywhere for everything?

The onus is on the passenger to have all i’s dotted and t’s crossed.

I really enjoy the variety of your content.Thank you for all you and the lovely Jenny B do❤

Thanks, Tony, for everything you're doing. Keep on cruising 🛳

I have to tell you I do like your adventure videos! It’s great to see someone who cruises so much and see their point of view! It absolutely helps us new cruisers to see what’s in store! Thank you for all your videos! ❤️

I like the way Carnival has it set up. When you book your cruise it asks you if you need or will have a wheelchair or scooter and you check it off then it alerts you to right away to fill out any information needed otherwise you can’t print out your boarding passes. If you need an accessible cabin then you must call Carnival and the representative will assign you to that cabin if it’s available and then will take all the information over the phone. I’m really surprised that PNO let them print out the boarding pass without that information so that is something they need to work on and that’s clicking on wheelchair or scooter then it immediately asks you to fill it out and or contact them.

Every cruise line we've used has a form you must complete if you are booked in an accessible cabin. Some of these forms are FAR better than other. Some are essentially "what, if any equipment are you having delivered to the ship on embarkation/removed on disembarkation day?" Others delve into "what assistance might you need in an emergency evacuation?" Most have a time frame to complete and return these. All that said, the bottom line is fill it out right now. Ships cruising to or from the US must meet ADA requirements.

I welcome the transparency. The total cost of getting onboard the ship per pax is what I'd like to see.

Not only do I watch and have been subscribed for over a year, I've enjoyed each video. Thank you for posting your cruises and travels to other destinations, along with the Cruise News. Much appreciated!

So, this was explained to me and my husband when we started cruising. Cruise lines have to be careful when asking for disability information because it's protected information. But, they have to know because they have to be prepared in the event someone needs assistance in event.. Let's say the ships grounds itself and they have to get you to a lifeboat. You can't just immediately guess someone is disabled because they book a specific room. That would be a discrimination lawsuit. So people need to take responsibility for themselves. If you go on a cruise.. Maybe consider reading the rule book first.

We love you Tony !!!! And that’s the TRUTH!!!

Loved watching your CA videos.

Keep making your adventure videos. I love them!

Tony, I love the news but the travel vlogs you've done are just awesome. Thanks for taking us along!

TONY! I love watching you everyday and always look forward to every video. You make me happy. I am subscribed and I hit the thumbs up button during your intro so I don't miss anything. Thanks for all you do

I spent the night on the Queen Mary a number of years ago because my father took a cruise on her to England on the fall on 1944. After his cruise he had the pleasure of seeing mainland Europe (Germany) from 25000+ ft 30 times.

Hey Tony, Happy Sunday. Enjoyed your videos from California. We like you. Keep up the great job and thank you for all the great information.

I am confined to a wheelchair and I make sure that I am booked in an accessible cabin and all the necessary information is provided when I book. I have not had any issues boarding with my wheelchair.

Love your cruise news updates, Tony. Much appreciated!

We love you Tony !!!!!!

I love your unbiased reporting.

Thanks Tony for another great video!!

Good day Tony! Love the videos from Cali!!!! Keep em coming. Have a good day.

I'm Special Needs Certified, Cruise Lines have smaller living spaces and narrower doors than we usually have where we live.. Booking yourself is growing in popularity but it comes sometimes with many challenges and higher costs. and major errors like believing since a wheelchair can be used on land, in a hotel, it can automatically be used on a ship. You can rent less wide chairs and you should alert the Cruise Line but most of all, whatever our age, it can't be a subject unshared with your travel provider, ship and otherwise.

I actually didn’t know about wheelchair notification. Thanks for the update.

My wife and I just finished a cruise on NCL sun through Alaska. When we booked the cruise since she does use a wheelchair and oxygen, I read through the paperwork and there is you have to identify the size and weight of your wheelchair. There’s a form to fill out, fill that out two days later I got confirmation authorizing the wheelchair same way with her oxygen concentrator I bring her own portable concentrator and I rent a full-size concentrator from Scootaround. They deliver it to the state room and pick it up after the cruise. You have to be aware that taking a concentrator on an airplane you have to register the concentrator with the airline or you may and will be denied boarding if it’s not registered with the airline things I’ve learned, traveling with my wife who has disability issues. As always we must read the paperwork. I guess that P&O didn’t offer a manual wheelchair that are available for rent on the ship. I imagine the younger members of the family did the cruise no realizing the ADA requirements

We love the videos you did of your trip to CA.

Yes, I think they should give the whole cost upfront.

Tony, I love to stay up to date with everything going on in caruuzing👐, and also love your travel vlogs. You are hysterical and put a smile on my face every day❣️ Great job!😊

I love your non-news videos. They are very educational for me.