I used to be a digital authenticator for VC and yes, we get proper training to do it so, if not more than the physical authentication. The big issue is that only a small portion of the items go through our digital teams. And that’s why a lot of fake items sadly end up in the platform.

I wonder how stable i was to see this 1/2 hour video. You communicated in so interesting and good way that i kept listening. Thanks for information 😊

I’ve never had a bad experience with VC either. Been using it for 5 years as a buyer and seller

Thank you for posting this video. I recently had a bad experience on VC and would caution people from buying anything there. I purchased a gold Versace necklace that was counterfeit. I could tell because I purchased the exact matching earrings from a Versace boutique direct, and when I received the necklace it didn't match the earrings at all. The gold was way too yellow, and the metal the necklace was made of was too lightweight and cheap feeling. I also compared it with many other authentic Versace necklaces I own and have purchased in boutique. Versace always uses a very specific gold tone in their jewelry pieces and they don't deviate. The one from VC was very clearly fake when compared to my authentic pieces. I returned the fake to VC and they did a "second check", which I realize now was likely done by someone with ZERO qualified expertise. Then they came back and told me because it "matched the sellers description" it was authentic!?!? Then instead of giving me a refund, and without any further discussion, they re-listed it on my account (without my consent and against my explicit wishes) for sale as an AUTHENTIC Versace piece??!!! Unbelievable! Right away I had 2 people like it. I messaged them and told them not to buy it because it's fake. I also posted a "photo" of this story on the listing to warn others not to purchase it. I have since contacted my credit card company and filed a transaction dispute for being sold counterfeit merchandise, and have also filed a federal police report, and fraud report with my country's federal anti-fraud agency. At this point I don't even care that much about the money, retail businesses should NOT be allowed to get away with this. I will never shop with VC again.

Fantastic video!! I usually love shopping on VC and have had so many positive experiences, but I have had negative experiences too. I definitely think you need to be careful on there, even though they authenticate everything, it's good to have things authenticated again for your own sanity!! Overall though, they have been great and sorted any issues I have had. I also love finding a great bargain and it's a really good place to do that 🥰

This is such a great review. I’ve been using VC for several years as both a seller & buyer and I recognise so many of the scenarios you outline. Definitely worth getting items re-authenticated. Their customer service in terms of communication is terrible. Maybe they reason they resell rather than cancel the orders returned by buyers deemed to be fake is because they earn commission twice if the items is sold twice hmmmmmm

I will NEVER buy from VC again!! Just made a purchase & paid extra to have authenticated! Seller sent to NYC for authentication & VC then was supposed to send to me. I picked my package up today & received an empty LV box w/ LV dust bag! They didn’t put my LV neverfull bag in there!! I’ve emailed & chatted no response! All I want is my bag! Reviews I’ve read online say this has happened to many buyers! They receive empty boxes. I buy a lot of luxury bags online & I have never experienced this in my life!!! It’s been a horrible experience & I’m waiting to see how this will be resolved! Buyer/Seller beware!!!!

This was a super helpful video! I recently ordered my first bag from them and thankfully it all went well😊

Thank you so much for sharing your thoughts on Vestiaire collective. I was thinking of making a puchase at their sight, but didn't know much about payments etc. Your video has really helped on my naivety.

Hi, I know you posted this months ago, but I saw this pop up and I thought what you said was interesting. I’ve actually had a very good experience with the app, I’ve bought men’s miu miu leather lace ups, that were authenticated, shipped, and delivered to my door. I’ve also bought Vivienne Westwood pieces and I’ve had a good experience with that as well. My items were also authenticated and delivered and shipped on time.

I bought a Fendi Runaway Tote from VC last year supposedly "authenticated" by VC and just found out today that the handbag is fake. How I found out was I took the handbag to Fendi to get repairs done on it and it was sent to corporate in NY to get the repairs done and they couldn't do the repairs because the handbag wasn't manufacture by Fendi.

Just purchased a dress coming from France. Fingers crossed I will get exactly what was listed. I did pay for authentication. Great video! 💐

I have had many good situations, but also a few bad ones. Right now I’m dealing with a bad one. The seller said in the private chat that the box, receipt and dustbag came with the bag. When the bag arrived it wasn’t there. Contacted Vestiaire who wouldn’t do anything about it, because it wasn’t listed in the sales ad. So basically a seller can just lie in the private chat, and Vestiaire (who has access to the chat) won’t do anything about it. The seller stopped reading messages. Because I focused on that I didn’t really check the bag. I just did today, luckily within the timeframe of claiming issues.. The stitches are very crooked several places, and even the tags that came with the bag, has a slightly different font than a real tag. I don’t understand how this could be overlooked when I paid extra to have it quality checked? So now I have to send it back, wish me luck on getting my money back. They can be REALLY hard to fight with sadly. So a tip: ASK THE SELLER QUESTIONS IN THE COMMENT SECTION, AND NOT IN THE PRIVATE CHAT!

EXCELLENT VIDEO! Top marks all around!👏👏 I was nodding throughout the whole thing especially the ugly part as I have read forums and seen these dodgy, too-good-to-be-true listings myself. (I almost bought a Prada Re-edition 2005 in March from the Vestiaire profile but with more scrolling realized that it was the same bag shown in 2 recently sold listings. Such a good price but it did feel dodgy as heck so I abandoned the idea.) I wish we could have a one-on-one chat about this, Poola! Really enjoyed hearing your perspective and experiences and could not agree more with your approach. I've only been buying from Vestiaire for a year, and I try not to get carried away with it. It's a great platform for its extensive inventory but for an inexperienced, first-time buyer, it can be a dangerous place for fakes. I will be recommending this video to everyone as I feel like you've touched on all the important aspects of the platform and it really is a well-presented account of what you know. Did you notice though that recently, there have been less and less of the sold listings being displayed? I always check those for price reference to see how strongly I can negotiate for something but the sold listings are so few now...

Thank you Poola! This was very useful to me not for shopping but for doing a company analysis of VC :) Really well explained.

Great video! Have been buying and selling on them for a while and experienced many issues you outlined in your video. What I find the most frustrating thing is their poor customer service. And they also like to charge more than they should such as the 12.5% currency conversion charge where most people are unaware of. And I also think they charge too high for customs and tax.

As a Seller I had in general OK-ish experience with VC, they paid in time, etc. Had several cases when my items were rejected during photo screening even when I provided a receipt, while absolutely identical items from other sellers got approved. So indeed, their legit team is not professional. They are either inexperienced or reject items when in doubt. One thing is scary though - if they are not familiar with original brands and standards, how the hell would they be capable to tell the original from a fake.

FYI - if you were employed by a particular designer and later resell, it is perfectly plausible that you don’t have dust bags, packaging, etc.

How did I miss this?! And I just got a package from Vestiaire today too! Looking forward to hearing ALL your feedback as I have some thoughts on the topic too!

Wonderful video, thank you very much for your work and information provided! 😊 Btw, totally irrelevant but I am against buying second hand shoes. Especially if we are taking about espadrilles or ballerinas. I know cases where people got skin problems because of the original owner. Due to bacterias and other skin problems, I totally avoid that.

So helpful. Thank you for being frank about the situation.

Thank you so much for this very informative video. I plan on purchasing a bag from a professional seller in less than 2 weeks.

This is a really helpful video, thank you! Still debating whether to sell here as I continue to try launching my resale business and need to reach more customers!

Super informative!! Thanks for this video!

I’m new here and love your video! Thank you for this 💗💗

I sold my bag with them and it got cancelled. Now, they are keeping my bag in their possession!!! OMG they are stealing from me! I contacted them gazillion times via chat and email and they are not responding. I want to make my payment of 12USD but CHASE requires their address. They are not giving me their address in order for me to complete my payment. I’m completely shocked and I don't know what to do. Please help!!!

What is happening to me I wouldn't wish on anyone. First I buy a bag the same as one I had already bought last year and when it arrives I realize that each one has different details and I take it to verify in the Louis Vuitton store, realizing that both bags are fake, I claim them and they send me the label and they say again that the bags are original, where even the code that one of them has inside does not match any country or the brand, the other with details that even a child realizes are false, they tell me that They will publish both bags on my account because they comply with the details of the publication and the brand, this really does not seem real that it is happening to me, how am I going to sell two bags on my profile that are fake and that they themselves sent me, So I tell them that they should accept their mistake and that they should sell it and give me my money back. I'm tired of complaining to them and they only say that they understand my situation but that they should publish it on my profile. In other words, they are forcing me to sell two fake bags. ENDS HERE, while I am in this process I receive a mini backpack that I was waiting for before realizing the aforementioned situation and upon receiving it and seeing that I did not like it I gave the option to resell before 72 hours and When I get to them they tell me that they have canceled the sale because it did not pass the quality control and that I must pay 15 euros to return said backpack, but we are talking about the backpack that they sent me authenticated and with its authentication label without taking off, So it means that they sent me a fake backpack too and they are blaming themselves without realizing it, that's where you realize that their "expert, digital and personal authenticators" are a big lie, they don't respond to my messages and now They themselves have 5,715 euros in their hands that belong to me, because I have paid 2,295 for one bag, 2,230 for another and 1,190 for the mini backpack, I am desperate with this situation.

I really enjoyed this video, Poola. I'm just exploring VC now. Sometimes the seller just doesn't respond, apparently they don't get notifications of their messages 😕

The problem with authentication is that different services will give different answers if it is fake or not, for the same bag. I personally prefer (and use) Entrupy for all the items I sell and own, because it seams to me the most scientific like method to authenticate something, since the analyses the material used with microscopic pictures. So, when I have different opinions between auth services I use to give to them.

thank you so much for your advice on the platform

About to order some shoes from them I've wanted for nearly 2 years, FINGERS CROSSED

I know someone who throws put all the packaging except the dustbag as soon as they get home. 😆😆😆

I planned a video like that aswell and even had „the good, the bad and the ugly“ as the caption in mind 😁

Thanks so much for this video. I'm considering purchasing my first bag with Vestiaire and am definitely concerned. Would you ever purchase from a seller that did not have the trusted seller or expert seller badge?

Sad story 😢 I want to buy a dress and price of this dress is 128€$ and price after fees is 258$ double price 😢😢😢

So so helpful, thank you so much 😊

I tried to negotiate but they never responded back. The only thing that I don't like is that when you accept the offer they still have a day to think about it. I learned that the hard way! LOL!! Thinking I got a sale but it turns out to be nothing. Oh well. I kinda like them better than Poshmark. Because they charge too much in fees.

Did anyone ever have a bad experince with return&refund, when buying from a professonal seller?

I want to ask, if I buy, will I pay more import customs tax in my country?

I want to ask, will I be charged customs fees if used clothing enters my country or will I just pay the shipping costs?

I never bought on this platform, is this possible to buy an item from a European country to be deliver to another contry like Germany for example?

Thank you for this video! I’m selling my first item on VC and I know that VC takes around 18% of the money made from the sale, so you know if PayPal also takes a cut?

I bought an item and they say I have to pay for delivery after I’ve already paid is this right?

Great video. Thankfully I only have had positive experiences with VC. But I think I will be more cautious next time. Just wondering have you items for sale currently on VC? What is your name/ profile on VC? Thanks

23:00 they could be stolen from the shop

Hi! Who is paying the trasport? If it is directly shipping.

Hi how we will get the payment when customers offer and we accept ??

As a buyer, do you get any documentation or any proof of authentication from VC that you can keep or use in the future?

How long does it take to get a sale?

I'm sorry, is the account on vestaire collective charged?

is vestiaire collective legit?

Stuff from VC, espesially European sellers, is often stinky and in way worse condition than expected. Also pics and descriptions can be really crappy and even misleading. Beware.

I would never do that...maybe they are super rich and just don't care! LOL!

VC are an absolutely vile site. The customer service is vile and they are extremely unpleasant. My advice is, Don't use them.

Why do you chase after these designer labels at great time and expense, and then present yourself in a video in an old wrinkled ill-fitting overwashed white t-shirt with a black sports bra? Tres chic, Madame. Buying someone else's used shoes? That's pretty disgusting. Worn clothes, yes, but shoes adapt and mould to your feet and will never fit anyone like the original purchaser. I'm here to sell on VC since I can find amazing vintage Chanel, Yves St. Laurent, etc. in Paris but it's always way too small for me to wear so it's fun and profitable to sell. It's the other side of the coin of shopping addiction.

How can i find your on vc." im also from finland😊

@ *lvguci* is your partner in young people’s fashion journey.