Hey friends, Thank you so much for all your kind response; it just brightened my day! I will try my best to respond everyone of them, it may take a while! We're optimistic about the future and grateful to have you with us. If you have any questions or need assistance, feel free to reach out. Many thanks, Alvin Chee

*Thank-you, Alvin*, for all your great customer service, honesty & integrity. I hope Vinshine Audio will open a new door and become even more popular & even more respected in the worldwide audio/hi-fi community. Very best wishes to you, your family & all employees @ Vinshine Audio. Onwards & upwards, Alvin!

Thank you for being a person of INTEGRITY, which is quite rare these days.

I’m very sorry to hear this Alvin. You have done an exceptional job representing Denafrips. Your customer service, responding very quickly and helpfully to every email, is excellent. I very much appreciate your assistance and wish you success with your other (and future) product lines. I hope Denafrips appreciates the fine job you have done for them. Bravo! 👏

When I was growing up, the highest compliment my mother could give was saying someone was “good people”. You, and those employed at Vinshine Audio, are good people. Very good people.

Thank you Alvin. It was a pleasure doing business with you. I wish you much success in the future. With your business acumen and professionalism I’m sure you’ll be very successful. I wish you much success my friend.

This is a real shame. You, Alvin, and Vinshine were the face of Denafrips and a major reason for it's extraordinary success. You are widely respected and, more importantly, trusted in the audiophile community. For that reason I have not only purchased Denafrips, but also Jay's, Kinki and upgrade kits. I wish you well with your future endeavours.

You have a very good reputation, Alvin. A shame that Denafrips have stepped back from their relationship with you. I think they will come to regret it. Good luck for the future.

I wish you well Alvin. I have enjoyed your support for my product and your channel. I will continue to follow you online and look for the new products you start to represent. Go easy and enjoy the music. 🙏 KB

Dear Alvin, It is unfortunate to hear that Vinshine Audio is no longer the distributor of Denafrips. Honestly, you were the reason I ordered a Terminator-Plus from the other side of the world. You were the face of Denafrips. I believe many customers have purchased a Denafrips product thanks to you! Vinshine Audio, with you as their representative, has earned enormous respect and credit within the audio community. I will remain a loyal customer of yours! Thank you for everything you have done in terms of customer service. Truly 24/7. You are and always will be a hero!

There is sadness in your eyes Alvin, and in ours too. Vinshine have brought me and thousands of others much happiness by providing Denafrips products, always putting the customer first and always true to your word. Well done! I am sure vin shine will continue to flourish!

What a classy person. Respect.

As a very happy Vinshine Audio customer, I wish you all the best and Thank you for everything. Good Luck!

Honestly, this is Denafrips loss. Vinshine was a big reason why I bought two Denafrips products, and Vinshine's customer support has been phenomenal - the best I've ever experienced. I look forward to continuing my relationship with Vinshine.

Like you said - a new door always opens. Just keep moving forward.

Thank you, Alvin for clearing this up. I had heard rumors on the web once again thank you for being standup guy and for backing the products that you have sold already I plan on using my Aries for many more years to come thank you once again take care and we’ll see you on KZfaq and always being in contact. Take care.

Alvin, you sir, are a gentleman. I have been watch your videos for months as I contemplated adding a DAC to my setup. I was hesitant to buy a product from Singapore based upon the fear that support would be limited or nonexistent. Your representation of Denafrips removed that concern. There are countless examples of your support for Denafrips and its customers, including nearly instantaneous response to questions/issues. However, recent questions regarding the relationship between Vinshine and Denafrips caused me to rethink my purchase. I ordered a LAiV Harmony DAC and hope the door that opens for Vinshine is a relationship with LAiV Audio. All the best as Vinshine Audio moves forward.

Thank you for your support with my Aries and Pontus. I would not hesitate to buy from Vinshine again if you have a product I need. I wish you success.

' Passion, Integrity and honesty' these words represent you Alvin.....and they are so rare in the real world let alone, the hifi industry. I purchased a Denafrips Pontus II from Vinshine, and I am very satisfied with your service....rest assured I will contact you for my next purchase as you are a very reachable and helpful person, Thanks for everything and Good luck for the future.

Hi Alvin, i can do nothing more than echo the many comments in support of you. Denafrips may have been the brand I purchased, but you and Vinshine are who i trust. Your honesty and integrity in our communications over the years has established this trust. I will continue to look at your products and trust the quality in what you choose to sell. I am now actually excited to see what new products you will bring to my attention! Best wishes for the future!

Alvin, I believe I speak for many, judging by the reactions here and in the FB group, when I say that Vinshine has built a loyal customer base because of YOU, because of the engagement you have with your customer and every friendly email ever received. You are a voice in the HiFi world we have come to trust and I'm sure many will stick around to see what's next on your journey. All the best!

This might be the first comments thread on KZfaq I have seen where all seem to agree on one thing. I have never purchased anything from Vinshine Audio but was always hoping I would one day buy a Denafrips product from them. When I first heard of the brand I thought Vinshine was the manufacturer - it was synonymous for me. Then, starting to watch you videos and seeing the person behind AlVinshine Audio I discovered the wonderfully authentic character of Alvin. Anyway, I cannot understand why Denafrips would let their #1 brand ambassador go, but I also see no reason for Alvin to be pessimistic - with your attitude to business you are bound to be successful. All the best, Alvin, and I am still looking forward to buying from in the future.

What a great message. Tough situation. It would be easy to be bitter after establishing such a strong brand. With this attitude, Vinshine will do well. Denafrips may be surprised how much their success was dependent on Vinshine.

My best wishes for you and your team Alvin. You're a man with integrity, honesty, and always with the best willingness to help everyone. The best of luck in your new projects.

Thank you very much for working so hard to promote, sell and support Denafrips! I was so impressed with how you made sure we received the latest updates to our DACs this year. I love the sound of the Enyo DAC in my system with that upgrade. Your and your team's care and support for your customers is above and beyond. You are on and will stay on my preferred vendor list. I will continue to recommend you and the products you do have and support. May your future be very bright!

Vinshine Audio is the best; you are the best. Your level of care and service I have not seen anywhere else in audio. I wish you much success and happiness in the future.

Hello Alvin, all the best for you and your team. Stay strong. Good luck for the years to come. kind regards

So sorry Alvin. What did they say back in the day ? "Free Enterprise" ?? This means zero loyalty to Vinshine, who BUILT the brand in USA.. well, it's par for the course in my opinion. Keep on doing what you do Alvin, you are a good guy...

Alvin, we have just witnessed an honorable man giving his love of customer service and care. Still with you and enjoy the new journey. ❤

Looking forward to hearing about those ‘doors opening’! Keep up the good work ❤😊 PS. I am sure I am not alone in always wondering about how the Chinese sales, marketing and manufacturing worked, however, Vinshine were a shining beacon in what could have been a floundering market with much suspicion regarding brand loyalty and products seemingly cloned and ripped off by other factories in China. You did a great job of selling Chinese made hifi to the west Alvin, by making it accountable through an honest and hard working distributor who didn’t disappear in a year! I’m sure many will remain loyal to whatever Vinshine put their hand to next, as for Denafrips, it’s just a factory outlet like so many others - amazing value and products - but it isn’t a brand as we have come to know brands in the west. Even one of the forefathers of ChiFi, Line Magnetic, are getting into hot water over lack of support - without that Hong Kong or Singapore entrepreneurial flare Chinese factory outlet products are here today, gone tomorrow.

Dear Alvin, thank you for the hours "wasted" with me even if it was night during your time, proving that this is the only way you can keep in touch with the customers who in time make your friends. We are here and we tell you from Romania that...... Show must go on.....

Wow I dont even own a Denafrips but if I did I would certainly want to purchase it from a stand up lad like this gentleman here. Sounds like Denafrips loss for losing this company. Probably not the other way around. I am going to have to look further into Vinshine Audio and see what they offer. Big Props to you my friend for your grace, class and your civility. Much respect.

I appreciate all insight and suggestions. I wish you well and look forward to watching the next door open and what is in store!!! Thank You,

Although I have not bought Denafrips, I have come to hear many good things about you. Will keep the other brands you represent in mind and be sure to be YOUR customer, not the brands.

Sad to hear this news. You’re the best spokesperson for them and will be surely missed.

Dear Alvin, from my experience dealing with you & your Vinshine team, as I owned Denafrips & LHY products,I only have 2 words to describe it. INTEGRITY & EXPERTISE. It’s a loss to Denafrips. I don’t foresee Denafrips can give the level of supports like Vinshine did. All the best to you & Vinshine. Keep the videos coming #Respect….

Thank you Alvin. I bought my Denafrips Gaia because of Vinshine Audio. Your attention and service is excellent.

Alvin, may I thank you for all your customer service. You have opened the world to incredible products and your customer support is No 1. So much respect for you and your employees, I know you will find more opportunities. I still need components to upgrade my systems and I will await announcements from you in the future, As we say in our Temple, "The only thing that is permanent is impermanence.

Happy customer here. Thank you for the great customer service and support of your products! Best wishes!

Thank you for all of your great work, Alvin. All the times you’ve helped people you’ve planted good seeds that will all come to fruit for you. I know it’s only up for you from here.

Thank you Alvin. In the past year or so I have purchased a Jay’s Audio transport and a Denafrips DAC. There was a problem with the transport right away and I was honestly concerned. Venshine was very quick to help resolve the problem by sending a new CD drive and a video on how to replace it. You folks were outstanding. I hope that with the changes Denafrips will offer the same level of support that I received from Venshine should a need arise.

Alvin, I’ve purchased many products from you over the last few years. You’ve been a pleasure to correspond with and work with. I will continue to give you my business in the future.

No worry Alvin, with your knowledge and services, it will be their loss not you. Please continue bringing us great products from the international market and all of your fans including me will for sure supporting you. 💪🏻

Thanks Alvin for all the GREAT customer service, honesty and integrity. Some thing often missing in this industry!

Vinshine Made Denafrips ! And You are singlehandedly responsible for that. It's Denafrip's loss...

Thank you for your excellent service and all the best for your future endeavours!

Hi Alvin, thank you for your passion, your honesty and your kindness. I wish you all the best and good luck with new "doors". Will keep watching your channel and your company. 🤝

What a loss for DENAFRIPS!! You / Vinshine have been an important face and contact person for their brand and products. Thank you for the support and looking forward for future endeavours from Vinshine.

You guys have been gret as a company with top notch customer service. All good things must come to an end. I am sure your customers will continue to support you based on the way you treat your customers. Thank you and best of luck to you.

Thank you Vinshine and Alvin , your upgrade direction for my Pontus 2 is very helpful. Denafrips is an amazing product for the money. Best of luck for your future.Looking forward to new exciting products from you.

Thank you Alvin for your king help and support. You were the reason I bought all denafrips products. People thing that having a good product is enough. But the truth is that when marketing is good, just then you can sell everything, including a good product. Denafrips will regret this decision and you obviously will continue to grow, even further. Remember that everything get mess for the better... Thank you again!

Thank you Alvin, you and your trusty pointer are the reason I purchased the Aries 12th-1. I look forward to the future and the great sounding music you bring to my home!

Thank you, Alvin. I have enjoyed working with Vinshine Audio. I'm sure the success that you have demonstrated in representing Denafrips around the world will be valued by other aspiring audio companies seeking to reach audiophiles around the world.

Thank you for the transparent, honest announcement, Alvin. You have a great attitude to change. Wishing you and your staff the best for the future. I was just about to purchase a Denafrips DAC, but I want to go through a retailer and not direct to a factory. I have decided to go in a different direction and have purchased a kit from IanCanada instead. Your role as retailer is essential for a product to succeed in the market. Thank you again. Hope to bring my business to you in the future

It was a pleasure to purchase my Ares DAC from you two years ago. Good luck going forward, Alvin!

The way that you promise to take care on anyone that bought from you denafrips products It is worth gold , respect and it is more than any product that you sell the most precious product in your company is your attitude , something that money cannot buy Respect

Alvin, I never met you in person, but you always answered my questions when asked. I wish you the best and thanks for your professionalism!

Thank you Alvin for all fine support & updates, the excellent logistics and the introduction of superb products! It’s a shame that it evolved into this with this particular brand, but I’ll keep following you with interest! Thank you!

It’s always been a complete pleasure doing business with you. I hope there will be continued opportunities going forward. I look forward to what you discover on the other side of the door that opens.

Good luck trying to communicate with the China manufacturer. Language barrier is a huge huge problem. Vinshine has been the perfect go between, being proficient in both English and Chinese. Now Denafrips buyers have to deal directly with the China manufacturer and that will be a major headache. As with all things in life, communication is key. And this is one area that will be a true challenge. If you don’t have a local distributor, I can only say, buy with caution.

Thanks, Alvin, a new door always opens. Please just keep going forward.

Bravo! You handled this matter with honesty, integrity and by being straightforward! Thank you so much.

Hi Alvin, I know how you feel right now, and yes there is a saying in Chinese all good things must come to an end or there is no never-ending feast 天下無不散之筵席、 but do you also know there is an expression in Cantonese 就係打完齋唔要和尚 (“to not want a Buddhist monk after the ritual is finished; to abandon someone after that person has helped to reach a goal”). You should be aware from the very first day there is no such a thing as obligations or promises or contracts in China, that is why a grey market exists.

I'm sorry to hear this news. Thank you Alvin for your professionalism, you have always been a role model for others to follow. You represented Denafrips very well. I wish you all the best.

Alvin...your commitment to your customers is very impressive. Good luck going forward!

That is sad for Denafrips and for their customers :-( But i wish you much success for the future :-) P.S.: in my eyes not only the 12th-1 release was extremely confusing, but also the 15th Release. It is not transparent, what has been done here. Thanks Alvin for great work and integrity :-)

We are with you Alvin. I look forward to purchasing directly from you again in the future.

Good Luck Alvin, thanks for being so responsive to enquires via email when I was in the market for the dac.

Thank you, Alvin. You are the best! Look forward to what the future holds for you.

Alvin, you are a class act my friend!

Looking forward to Vinshines new products. Your videos have been very transparent and informative. Thank you Alvin. 👍

Thank you Alvin. Great service, and I'm sure to buy some product from Vinshine again in the future.

I bought a DAC and amp from you and the experience was excellent. You built a great reputation in the industry,

Thank you Alvin for your honesty ans great work, your professionalism! It was a great pleasure to purchase from you ❤️ Good luck 🤞

Well presented.

Thank you for great costumer service in connection with my Denafrips purchase

Thank you, I had a great experience with buying my dac from you.

As a customer that has spent a lot on this expensive hobby over the years I can state that I vet the personality of the support over the price of the product (of course the quality has to be there). This translates to the integrity of the distributor and I can honestly say that while I have not bought Denafrips products, the only reason I investigated the possibility of buying the brand was because of Vinshine Audio. This is because the competition for most audio products is fierce and the most traditional brands are never far behind if something new enters the market - I can guarantee you that I can drive 10kms and find an audio store with an equivalent product - and Denafrips will not be sold in that store because the traditional heavyweight brand's price structures would be compromised. No chance I will be dealing with China directly so the importance of Vinshine Audio was critical to my purchase decision. As audio enthusiasts, you guys are an obvious proxy to me hearing it myself. It is Denafrip's loss and I am sure you guys will find the next big thing to share with us soon. Thanks and take care.

Alvin, Thanks for your transparency on the matter! Wish you well! Looking forward to your futur projects.

Thank you it has been pleasure following you and enjoy your products.

the vinshine audio reputation is fantastic. its part of why i was willing to buy a denafrips dac it gave the produce an air of legitimacy. i heard the aries and decided to stretch my budget and get a pontus 2. its a great product i think you should all be really proud.

Good luck Alvin your customer service is exceptional, I had a general question and you politely explained everything and went above and beyond my initial query!

Sorry to hear you will no longer be the Denafrips agent. You and your team always helped me in my purchases of Denafrips dacs, ddcs, amps. Thanks for the great service in the past and looking forward to whatever new audio products you will represent in the future.

Wish you guys the best. You will continue to have a bright future.

With Alvin continuing to lead Vinshine, the future never looks brighter. His after sales service is top notch. Remains to see how Denafrips can maintain the same level of service without Alvin.

Wow! Thank you Alvin. If it weren’t for you I wouldn’t have known and purchased my R2R ladder DAC (Enyo) which gives me daily pleasure. I look forward to doing business with you and the team in the future. I have my eyes on a Volumio RIVO streamer to go with my DAC 😉 All the best to you and Vinshine Audio 😀

This shows what a good company Vinshine is. Good luck for the future

Thank you Alvin for the explanation and support, I wish you all the best in your journey! Cheers!

I will just look into your other brands, as you run an outstanding business with great support. Thank you for the update.

A diplomatic post, well said. Sad situation, I hope you don’t feel cheated after your pioneering efforts for Denafrips 😢

Never bought a Denafrips DAC, but a Vinshine one.

Oh man... Alvin, you are a CLASS act and I could not be happier with my modest Denafrips investment, thanks in large part the unlimited 1:1 assistance you provided years ago ! On to better things for you Alvin... PS Love your Mandarin Chinese reference to "No Banquets are Never Ending".. So true... I am 100% sure our paths will cross again. Heck, we are planning a trip to SE Asia next year and may just drop by ! :)

Sorry to hear that. Still have your Vinshine R2R DAC.... was wondering when I need to switch to Denafrips... but I guess not.. all the best with moving ahead.. am sure something more exciting is in the works...

Really hope you will bring new manufacturers to market!

I'm sure you'll land on your feet and have continued success! Your next products will be top of my list to get

I can tell this was a difficult video for you to make, Alvin. I have every confidence that Vinshine Audio will continue to lead in the marketing of excellent audio gear. I thank you for what you have done, and I wish you success and happiness in whatever endeavor you choose going forward.

Thanks for everything Alvin, I will be staying tuned for what new products you get in the future…

Alvin - Great video love your products. Well done I will always support you.

Please keep producing content

Hi Alvin a big wish to you and all the audio vinshine staff, I will continue to follow you on this channel 👍