ONE thing I do that sets ME apart from most HVAC companies.

Рет қаралды 13,016

26 күн бұрын

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#qualityhvacr #hvac #servicecall

Пікірлер: 65

@marvinsellers4457 23 күн бұрын

Really enjoyed this. I kept one of mine going for 2Weeks before I changed the system out You are a Stand up Man thank you Hoss

@TedCookHVAC 22 күн бұрын

Good business practice... at least with most people... I have even given away R-22 for well over 10 years if they commit to the new system within the same year.... made the sale in almost every case. People really appreciate when we go the extra mile.

@user-rs4zt7qh1s 19 күн бұрын

Great job...... You're the best .

@rgluna70 20 күн бұрын

I do the same i top the refrigerant til the install date.Some times we get swamped ,customer service is key

@Vitamin-Co 24 күн бұрын

Good service! I also do it so way. My customers have to feel themselves comfortable.

@rv10flyer84 24 күн бұрын

It looked like it was a new customer for you. You will get burnt sooner or later doing that “free recharge” for new customers. Now, existing customers with a long relationship with me, sure I’ll do that. The same reason I don’t do free estimates or weekend service calls for new customers. Your question should always be. Why aren’t they calling the guy who put that new American Standard unit in or did their last service. Like a divorcee, there is a reason.

@rolytech212 24 күн бұрын

You’re right about that. What I do if I feel good I’ll charge them the service call and the Freon in advance and when I comeback to replace the unit I’ll deduct the fees then

@Salyers-Family-2004 24 күн бұрын

Haha. He’s saying a free charge but I do the same thing a lot of times. It helps me to keep that customer comfortable so hopefully they won’t call anyone else to see if they can do a replacement sooner and I’ve lost that changeout. I’d rather risk a little refrigerant to get the changeout instead of an uncomfortable client calling another company to see if they can get to them sooner. Just saying. I think this is a good idea. Another good video. Keep up the hard work. 👍🏼

@BabyKMoney 23 күн бұрын

Fuvk that I’m not doin nothing for free they gotta pay, well credit it toward a new but that’s how you get taken advantage of

@Salyers-Family-2004 23 күн бұрын

@@BabyKMoney You do you. That’s your choice. Keep it up Zack.

@robalexander7348 24 күн бұрын

Nice customer service Zac, i look frorward to the new upgrade 👍 Au

@briandodson947 22 күн бұрын

We do the same thing. Keep them running and happy till the replacement happens.

@HVACinNC 22 күн бұрын

I wish I could work with you. None of the companies I have worked for do things properly except for one and it was like you a one man show who really hires people to keep up his vision only. So he really has one maybe two employees max. I imagine you are the same way.

@sirfishalot6992 22 күн бұрын

Was there m099 already in it or do you blend it?

@thesilentonevictor 24 күн бұрын

Good customer service Zack

@bassam1992MR 24 күн бұрын

Make it clear if they cancel then you have to charge them for the refrigerant that you put in. It’s all in the writing.

@Salyers-Family-2004 23 күн бұрын

@@bassam1992MR This sounds fair enough or try to get a down payment on the new system.

@TheKawasakiBros 16 күн бұрын

I do the same thing with my digital gauges except I use my C&D valve and one hose

@AaronPowellvox 24 күн бұрын

I also fix the old equipment for no charge (within reason) if they are going to let me replace it anyway. . The only fear that I’ve had is sometimes they cancel the install after I fix their old stuff.

@user-rc3eh4ht6q 22 күн бұрын

you said A LOT. that's doing the customer right. fixing the old equipment that other guys say can't be fixed and still selling a unit because you're honest and they trust you. not this top it off till i can get back. that means you can't fix shit you can just sell a unit. that's what they all do

@G_0NZ_O 21 күн бұрын

no charge on a R22 system is crazy you’re a beast

@johncraig406 24 күн бұрын

I like that you put the Customer's Comfort First: you can always suck the R-22 out and put it back in your tank. meanwhile, they sleep at night until you get the new equipment. wish you were in my area, but, so far, my old Rheem is still working okay.

@rolytech212 24 күн бұрын

He could, but you can’t recycle the Freon unless it goes back in the same unit it was removed from for repairs.

@morraarful 19 күн бұрын

And he "topped it off" with 438A.

@Knightransport 23 күн бұрын

(electrical contractor here) In the process of getting my epa. I love your channel great content. Can you please give us an general idea (range) what you charge per hour/ or your process to charge costumers. Thank you

@rj.parker 24 күн бұрын

Nice editing. What brand earbuds are you using?

@robmak 23 күн бұрын

I like it! Hey what happened with that Bosch package unit?

@salvenezia1817 3 күн бұрын

Are you mixing m099 with r22 or is that unit straight r438a

@heatingcoolingstuff 20 күн бұрын

What model Veto bag are you using?

@bassam1992MR 24 күн бұрын

With the company i work for, we top it off, but we do charge for it, how ever we do credit it back towards the new unit.

@Manieoo 12 күн бұрын

Did you check the RA filter at all?

@frankyrojas9729 21 күн бұрын

I’m gonna have to come it is nice that you showing that few piece tools and all the KZfaqrs has that when I go to TECH tools is still bad now they change it gonna be by June. It used to be March from March when by may now they’re saying that it’s still quarter and it’s gonna be coming back and june… nobody can get it at this point because it’s still in back order but all the KZfaqrs they have their own. And the little fish they still looking for them waiting for to get them

@HvacGregG 20 сағат бұрын

Good vid

@mwdub02 18 күн бұрын

We put new customers on the shelf, it’s always a week to two weeks. We take care of the loyal ones first.

@user-fv8pm4hq3z 19 күн бұрын

Did he just put MO 99 on top of R22 system?

@TheKawasakiBros 16 күн бұрын

but im really digging these.

@orinmangar2333 24 күн бұрын

Sometimes the leak is at the Schrader valve.

@Balticblue93 24 күн бұрын

Quite often it is the valve core and no seals on the caps. I always start there when leak testing. I replace the valve cores and caps on every system I have to recharge or top off.

@gregpewtress2952 24 күн бұрын

About 1% of the time

@Balticblue93 24 күн бұрын

@@gregpewtress2952 Not hardly, try living in Colorado and tell me that nonsense. It’s very common but most techs are too stupid to find a leak, they just sell a fix they think will work for big commissions or a full change-out because all they care about is their own wallet. Most R22 systems leak from there. Half the time, the systems don’t even have caps on the ports. It isn’t hard to find leaks to repair. But I am the owner and a tech, my guys can’t pull that crap with me. But I do pay well for them to be thorough. It’s part of every PM. I don’t mind upselling, if it’s truly needed. But we test, not guess. Half the time, we are fixing some else’s problems. Good for us, bad for the customers. I love being the second or third opinion. I get the repair or replacement a majority of the time. I take the time to explain things to the customers and I don’t mind helicopter clients. Men are naturally curious, if they are inclined. But I explain to them not to mess with things they aren’t trained on. Customer service and a good rapport is the key to success. Check the schrader valves for leaks anytime a system is low. You will be surprised.

@frankyrojas9729 21 күн бұрын

Fieldpiece

@madeinusa1576 24 күн бұрын

Tell the truth about em without them lining your pockets bud

@Rolferftw 24 күн бұрын

That’s wasn’t R-22 though 😏 ain’t nobody giving away free R-22

@Balticblue93 24 күн бұрын

That sure looked like MO99 on top of R22 from the looks of it. That isn't a legit way of doing things.

@danielboyadjian6348 24 күн бұрын

MO99... R438a 🤣

@JIKI2005 24 күн бұрын

@@Balticblue93 When he said not a big deal that he tops it off made me think it wasn't the real R-22. R-22 jug in california is over 1g or so last time I had to buy one.

@Balticblue93 24 күн бұрын

@@JIKI2005 I buy R22 for around $800 for a 30lb bottle. One R22 repair pays for the entire bottle. The rest is profit. No need to buy crap drop-in’s. 407c works the best, if you are forced but I don’t stock 407c, I use real R22. Sure, it can be an expensive repair but I will get the change-out when the time comes. Do right by good folks and they will do the same for you.

@1116JOE 24 күн бұрын

Just dump that MO99 on top.

@vnlaice4778 24 күн бұрын

That will give them time to shop around!

@rv10flyer84 24 күн бұрын

And then you’re out $160-$250 for 2 pounds of refrigerant. They can pay me to top it off if it’s a new customer, like in his case. New customers are notorious for getting the “free recharge”, having you get the equipment delivered, then canceling the changeout, because they found someone cheaper or suddenly don’t have the money or they’re nice and cool so why should they change it out now.

@Balticblue93 24 күн бұрын

@@rv10flyer84 And that is why I don't do free anything unless I have a signed legal contract in hand for the change-out. I get 50% upfront for full change-outs. But I also don't put MO99 on top of R22. I would charge with R22 as I have massive amounts of it and credit them when the final payment is made on the change-out.

@miseyrides 24 күн бұрын

One more reason I use Zac for all my HVAC work. Good service, great installs, and he keeps up with new technology. Highly recommended!

@vincentgelles3805 24 күн бұрын

Might as well create a new refrigerant that can’t be properly disposed of by dumping MO99 or whatever that was on top of R22, right? I remember when you first started making videos I thought they were the best hvac videos on KZfaq. That was before you started pushing products for the companies that pay you to do so. Don’t get me wrong I love Fieldpiece and own thousands of dollars worth of their tools. RLS on the other hand, I’ll stick to flowing nitrogen and brazing before I ever waste my money on an overpriced press tool or fitting. Still enjoy your videos, but could do without the advertising.

@vSeabass 23 күн бұрын

If you were running a yt channel what products would you advertise? Or would you not advertise tools/products that’re relevant to your trade?

@user-qx4sm9gu6u 23 күн бұрын

But wait there's more....but one and get the second one free....

@vincentgelles3805 21 күн бұрын

Honestly I probably wouldn’t advertise any products. I would however give my honest opinion on a product so other technicians know whether or not it’s worth buying. I’ve been burned several times buying tools that don’t last or just flat out don’t work. I don’t see where these guys get the time to setup a camera and film their work. I have way too many calls and installs during the summer to spend time filming and editing. I’m glad there are guys that do it though because I find it entertaining and sometimes I even learn a thing or two.

@oliverpernillo9834 24 күн бұрын

Isn’t that like not good for the environment knowing that there is a leak and adding more refrigerant??

@Josh-px6xb 24 күн бұрын

You know how many leaking units are there in the world? I wouldn’t worry so much about this

@oliverpernillo9834 24 күн бұрын

@@Josh-px6xb true I’m just saying, it shouldn’t be like that tho

@markbell6864 21 күн бұрын

I know you just didn’t dump mo99 on top of R22. That’s illegal 😂. But for real pony up and the real stuff. Yeah the system is old and might die soon but quit mixing refrigerants.

@leelee287 14 күн бұрын

So you topped up with r-22 ? So let me get this straight you willingly added refrigerant to a system you know is leaking and allowing that r-22 in to the atmosphere! In Canada 🇨🇦 that is a massive fine and easily could get fired from your job ! R-22 or 410a - m099 what ever! the leak has to be found and repaired. Doing what’s right for the customer is amazing doing what ls better for the environment for our children is even better ! And no I’m not some tree hugging Trudeau supporter I hate that man I’m from Alberta just the way things are done here !