Our Remanufacturing Process for the Steelcase V2 Leap Chair (Crandall Office Furniture)
Рет қаралды 28,180
Күн бұрынIn this video you will see how WE REMANUFACTURE the Steelcase Leap V2 Office chair
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We're extremely proud of what we do and how we do it here at Crandall Office Furniture, so we put together this video outlining our entire start to finish process for how we remanufacture the Steelcase V2 Leap chair so we can give you the very best quality chair possible.
► Learn More About our Remanufactured & Refurbished Chairs and our company at: www.crandalloffice.com/
Shop All Of our Remanufactured Leap Chairs, HERE:
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To order a Remanufactured V2 Leap Click HERE:
www.crandalloffice.com/shop/?...
To order a Remanufactured V1 Leap Click HERE:
www.crandalloffice.com/shop/?...
To order a Remanufactured Custom Fabric Leap Click HERE:
www.crandalloffice.com/shop/c...
To order any of our V2 Leap PARTS Click HERE:
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Table of Contents
0:00 Intro
0:56 Receiving
1:46 Seat Disassembly
3:17 Receive Order
3:51 Reman Process
4:31 Arms
6:00 Chair Core
6:49 Second Test
7:53 Upholstery
8:27 New Pads
9:47 Fabric
11:23 Sewing
12:15 Stapling
12:56 Fulfillment
15:28 What To Expect
18:37 Policies
20:37 Recycling
21:23 Final Thoughts
22:03 Bloopers
Crandall Office Furniture has been remanufacturing Steelcase & Herman Miller office chairs since 2002, and since then has grown to become the largest remanufacturer of high-end office seating in the United States. We see and work on thousands of these chairs every year, which gives us a unique insight into how they stand up to long term use, where they fail, and how to fix them. If you're looking to learn more about high end seating, you're in the right place!
► Learn More About our Remanufactured & Refurbished Chairs and our company at: www.crandalloffice.com/
#bestofficechair #leapv2 #officechair
@CrandallOfficeFurniture 8 ай бұрын
We are now shipping to Canada! Check it out at Crandalloffice.com
@kevinstoops7216 8 ай бұрын
On my phone, I see the 'international delivery' option, but not on my browsers?
@CrandallOfficeFurniture 8 ай бұрын
We would love to help you out via chat on our website and show you that way. I'm just limited here in youtube comments to show you. We are available on chat from 8:00 am-5pm Eastern Standard Time.
@kevinstoops7216 8 ай бұрын
For future reference, turns out it was my ad blocker (Adguard).@@CrandallOfficeFurniture Have a good day
@CrandallOfficeFurniture 7 ай бұрын
Thank you for the info.
@Daniel-qr6dq 5 ай бұрын
Hi, what lubricants do you use on the chairs? There's a shot of WD-40 when you talk about it, but that's not a lubricant. Thanks!
@imtopher61 Жыл бұрын
I had no idea how much work went into re-manufacturing a chair. Very impressive.
@CrandallOfficeFurniture Жыл бұрын
Thank you! We appreciate it.
@sephiroth4543 9 ай бұрын
When a company says free 30 day returns and we will give you a label to send it back, I will buy from them straight away. It means they are sure that these products will work well and if you get the odd issue they will also help you. Good customer service will get you far like Amazon. I just wish these guys shipped to the UK. Absolutely phenomenal message. Of all the things said in this video that returns policy made me respect this company.
@CrandallOfficeFurniture 9 ай бұрын
Thank you! We strive every day to make sure our customers are happy.
@gay4thapaper846 Жыл бұрын
watching this sitting in my remanufactured leap i bought from you guys in august of last year, got the thicc boy back pad and love it.
@CrandallOfficeFurniture Жыл бұрын
Wonderful! Thank you so much for watching.
@FastRedPonyCar Жыл бұрын
HUGE shout out to Kim at Crandall for helping facilitate a custom Guilford TopShelf J626 fabric re-upholster job on my now 22 year old V1 Highback! It looks like your Bioknit fabric is similar to the TopShelf fabric. It feels MUCH more comfortable and softer than what came on my Leap.
@CrandallOfficeFurniture Жыл бұрын
Kim is amazing! We are so happy you love our BioKnit and if you need anything please don't hesitate to reach out. Thanks for watching
@letXeqX Жыл бұрын
Been looking through many of your videos. NEVER seen a company so transparent and helpful. Congrats!
@CrandallOfficeFurniture Жыл бұрын
Thank you very much!
@Maiden4eva1995 Жыл бұрын
Absolutely love my leap v2 still 8 months later from you guys. Near mint condition, extreme comfort and couldn't be happier.
@CrandallOfficeFurniture Жыл бұрын
Wonderful! Thank you for choosing us and for watching.
@winebartender6653 Жыл бұрын
Just recently got my leap from you guys a few weeks ago with the thick back foam and 3d bionit and absolutely love it! Was in great condition and the bionit feels great and is super breathable. Customer service was also fantastic! Thanks for the great work!
@CrandallOfficeFurniture Жыл бұрын
Wow thank you so much! We are so happy that you love your chair. Thank you for watching and being a customer, we really appreciate it.
@JB-tz9pi Жыл бұрын
I bought some model not too long ago. I think it was a V1 Leap. Best chair ever! I would never pay retail but for the condition I receive it from you guys, I will definitely buy another when the time comes.
@CrandallOfficeFurniture Жыл бұрын
Thank you JB for commenting. We are so excited that you love your chair. Please reach out if you ever need anything and thanks for watching!
@caseyodonnell6621 Жыл бұрын
I was floored by the quality and condition of the V2 Leap (with new foam seat and backpad) I received from you guys back in Feb. I love the focus on sustainability and the chair is super comfortable. Outstanding value for dollar. Keep up the great work!
@CrandallOfficeFurniture Жыл бұрын
Wow thank you so much for this comment. It means a lot to us that our customers enjoy our products. Have a great day!
@mattpanz609 Жыл бұрын
floored? i hope you don't mean that literally! XD
@caseyodonnell6621 Жыл бұрын
@@mattpanz609 Nope. Ha! Seriously though, I was expecting the type of normal wear on the plastic components that they show in this video. I looked over every square inch of my chair and found nothing and no obvious areas where they covered anything up. Even the legs where people tend to rest their feet. My chair looks and functions like a brand new chair but for half the price. It's not often a place exceeds your expectations so when you find a place that does you have to sing their praises.
@9340cody 3 ай бұрын
I just received my V2 Leap, and I couldn't be happier. So glad i found you
@CrandallOfficeFurniture 2 ай бұрын
Thank you so much!
@earicm40 2 ай бұрын
After watching this i purchased the chair. The transparency just put it over the top.
@CrandallOfficeFurniture 2 ай бұрын
Wow thank you very much please let us know when you get your chair and what you think!
@kevinbreese5739 Жыл бұрын
FANTASTIC video!! Really appreciate how extremely thorough you were in covering everything.
@CrandallOfficeFurniture Жыл бұрын
Thank you for watching!
@diddlysquat1986 Жыл бұрын
I appreciate your transparency. This was a really good watch to keep me informed of my purchases. Thank you sir.
@CrandallOfficeFurniture Жыл бұрын
Glad it was helpful!
@rosebayrotord Ай бұрын
Documenting the entire process definitely is reassuring, and the honesty in where there might be some remaining scuffs or scratches is appreciated. Ordered a re-manufactured leap v1 yesterday and looking forward to it!
@CrandallOfficeFurniture Ай бұрын
Awesome, please let us know what you think of the chair. Have a great day!
@MushyMonkey 5 ай бұрын
I love the deep insight into the process! Great for watching while I'm waiting on my chair.
@CrandallOfficeFurniture 5 ай бұрын
Thanks for watching!
@Ayesuku Жыл бұрын
Hi from Ohio! I have a V1 Leap that I bought via eBay many years ago--discovered you guys shortly after, been following ever since. Many of your how-tos have been really helpful while maintaining this chair (actually just replaced the cylinder with one from you guys a couple weeks ago!). Definitely mean to get my next one from you guys!
@CrandallOfficeFurniture Жыл бұрын
Thank you so much for watching Alex! We are so excited to know that you are a customer and we are able to help you with your chair. Make sure you are subscribed to our email news letter so you are first to know when we do a big sale.
@miniDrew4 4 ай бұрын
I like the fun music in the background. Makes the video much more watchable!
@CrandallOfficeFurniture 4 ай бұрын
Thank you!
@QuangTran-lb2gs Жыл бұрын
Just ordered an Aeron from you guys. It costs a decent more than marketplaces or Madison Seating, but I picked you because of the warranty and especially because of what I've read about your customer service. Hope you guys don't disappoint!
@CrandallOfficeFurniture Жыл бұрын
Thank you for choosing us! We make sure that all of our chairs that go out go through the exact process every time. Please reach out if you have any questions.
@pnwsportsman4036 Ай бұрын
Ordered mine a few days ago. Replacing my Goodwill chair from the 70’s I’ve been using for the past 6 years. Can’t wait!
@CrandallOfficeFurniture Ай бұрын
We are so excited for you! Please let us know if you need anything else and how you like the chair. Have a great day!
@johnsgresham7237 9 ай бұрын
Love my Crandall remanufactured Leap V2. Just ordered another for my girlfriend!
@CrandallOfficeFurniture 9 ай бұрын
Awesome! Let us know how she likes it.
@Amplify242 11 ай бұрын
Well done. Now I need a new chair
@slvrization 10 ай бұрын
Wish we had someone like you here in the EU
@CrandallOfficeFurniture 9 ай бұрын
Maybe one day!
@khensationalReviews Жыл бұрын
man i wish we got this in canada. The craftsmanship and passion is insane. Quality work from Crandall
@CrandallOfficeFurniture Жыл бұрын
Wow thank you!
@CrandallOfficeFurniture 9 ай бұрын
We are now shipping to Canada!
@Malficion Жыл бұрын
Annnnnddddd Ordered! Can't wait. This is how you advertise.
@CrandallOfficeFurniture Жыл бұрын
We are so excited for you! Please let us know what you think and if you have any questions.
@user-fx1ry5ws6b Жыл бұрын
Impressive & transparent.
@CrandallOfficeFurniture Жыл бұрын
Thank you very much!
@TonyDrecaps Жыл бұрын
Cool video. You should do more videos like these. Crandall makes high quality chairs!
@CrandallOfficeFurniture Жыл бұрын
Thank you very much, we are definitely doing more in the future.
@vwmusicplaylist1935 8 ай бұрын
1:33 WOW....that is a crazy number of chairs!
@CrandallOfficeFurniture 8 ай бұрын
It's a lot
@danielclark920 2 ай бұрын
Just got my refurbished Steelcase Amia today! So far I'm very happy with it. My only minor complaint is that it's pretty squeaky, but I'm sure some WD-40 will fix that. I appreciate having a nice chair that I could actually afford. Thanks Crandall!
@CrandallOfficeFurniture 2 ай бұрын
Glad to help! Please let us know if we can help in any way.
@nopenope7088 2 ай бұрын
You guys have quite the process going on
@CrandallOfficeFurniture 2 ай бұрын
Thank you! We do our best to give the best quality we can to our customers.
@MaxVoltageMiningCrypto Жыл бұрын
Wait, you forgot the "tech in a box" shipment step! LOL Love my custom V2. Have had it for about 6 months and it really helped me with my hip osteoarthritis.
@CrandallOfficeFurniture Жыл бұрын
LOL you're right we did! Wonderful, we love that you love your chair
@somelolplayer6199 7 ай бұрын
Question for you on the remanufactured back foam. Do you find the thicker foam on your back foam impacts the lumbar support strength compared to the thinner foam from steelcase direct leap chairs?
@CrandallOfficeFurniture 7 ай бұрын
Good question - the thicker back pad definitely makes a small difference in the sliding lumbar, but I actually like it better - it softens up that hard plastic sliding lumbar piece. We modeled the new V2 back after the V1 highback molded foam back, which also had the same lumbar, so it was originally designed with that thicker back in mind, we just brought it back after the back pad on the V2 got thinned up. Hope this helps! -DC
@CalrosACJ55 Жыл бұрын
Fire
@CrandallOfficeFurniture Жыл бұрын
Thank you!
@kevinstoops7216 8 ай бұрын
I wish you guys delivered to Montreal :(
@CrandallOfficeFurniture 8 ай бұрын
We are shipping to Canada! When you go to your cart make sure it says "International Checkout". We use a company called zonos to handle all of our international shipping for us.
@ldp7090 3 ай бұрын
0:48 haha lets get this party started 🎉 im impressed with your process and transparency. just places my leap v2 order yesterday im excited!
@CrandallOfficeFurniture 3 ай бұрын
Let's Go! Thank you!
@ldp7090 3 ай бұрын
@@CrandallOfficeFurniture you’re welcome, thanks for the awesome chair im sitting on it as i write this 🙌
@somelolplayer6199 7 ай бұрын
What is your personal opinion of the micro suede option on the remanufactured leap v2 compared to other fabric options?
@CrandallOfficeFurniture 7 ай бұрын
This was my personal favorite of the bunch, and what is currently on my chair right now. In fact, this was not originally an option we were going to offer until I completely fell in love with it and made sure we offered at least one color. We will be doing a video on all of the new upholstery options soon (but wanted to get all of these launched before Black Friday), but this one stands out. It's got that suede-like feel to it, but is quite thick like a leather. It sits wonderfully! -Dave
@Leng_sunrise 6 ай бұрын
Thanks for your informative video! I've sensed that occasionally my Leap V2 chair, manufactured in 2022, seems to sink a little bit when I shift my sitting position. It's quite subtle, and does not cause me problems. I am just wondering if this is by design, or could there be an issue with the chair?
@CrandallOfficeFurniture 6 ай бұрын
Does it seam to move down and back up a little bit when you sit or stand? If so that is completely normal. If it is constantly sinking you may need to adjust a set screw if your chair is top activated. Here is a link to that video. kzfaq.info/get/bejne/m7aZl5aF27zWmoE.htmlsi=Vj4MXvQjep2beVgY if you have a side activated cylinder you may need to replace it.
@Leng_sunrise 6 ай бұрын
Thanks for your advice@@CrandallOfficeFurniture
@CrandallOfficeFurniture 6 ай бұрын
Anytime!
@jaymo1906 Жыл бұрын
Alright... I was won over today by a few things, the transparency, the cushion upgrade, and the Amazon Prime code. I have VERY high expectations for this item as Im in major need of a new chair. I really wanted a chair with flip-up arms but they do not really exist in great ergo chairs. Now the wait begins...
@CrandallOfficeFurniture 11 ай бұрын
Have you received your chair? Let us know what you think please.
@jaymo1906 11 ай бұрын
@@CrandallOfficeFurniture I have not nor received any shipping yet.
@jaymo1906 11 ай бұрын
@@CrandallOfficeFurniture received chair but I think it's broken. The seat height level doesn't move so it not able to push the lever on the gas tube. 😭😭
@brianhusk4593 Жыл бұрын
I'm seriously considering Crandall remanufactured Leap V2, but confused by the padding. Early in your video, you describe the steaming process, which helps separate the glue that holds the fabric to the pad, but then later in the video, you describe how you don't use glue to affix the fabric to the pad, because that's how Steelcase does it. If Steelcase isn't gluing the fabric to the foam, then is it some other brand or product that does and you don't have to do this on the Leap V2 chairs?
@CrandallOfficeFurniture Жыл бұрын
Great question. With some chairs Steelcase glued and some they didn't. We used this process on a lot of various pads and wanted to talk about the steam box but with the new pad that we have tooled everyone who orders a reman Leap v2 gets the upgraded new pad.
@georgen9838 Жыл бұрын
Do you guys also refurb existing chairs? If I have a V1 and want a new seat pad, for example, is that an option? Couldn't find it on the site.
@CrandallOfficeFurniture Жыл бұрын
Here is the upholstery option on our website www.crandalloffice.com/shop/chairs/steelcase/462-leap-v1/steelcase-leap-chair-upholstery-new-seat-pad/
@kellykryspin 11 күн бұрын
What happened to that pretty purple color behind you second on the lower left? I would have ordered that.
@AngryOscar 5 ай бұрын
I didn't see an option to add a headrest for the leap v2. Any chance to ever include Hawthorn Fern chairs in the future?
@CrandallOfficeFurniture 5 ай бұрын
That currently isn't an option yet for the headrest. Anything is possible ;)
@Chris-zd2zi Жыл бұрын
What is the difference between on chair made after 2020? Or is more of a personal preference on newer chairs?
@CrandallOfficeFurniture Жыл бұрын
Hey great question! The 2020 or newer chairs are chairs we got through the Steelcase Authorized Factory Returns program, so they have only been used for the small amount of time before they were returned to Steelcase. Functionally they will be identical, but they will have much less wear and tear on them compared to many of the chairs we get in that have been used daily for many years.
@MichaelH- Жыл бұрын
For most of this video I kept thinking the seats directly over his right shoulder were shades of purple/lavender, but unfortunately they were blues. Any chance we could get a purple/lavender option in your BioKnit fabric? Or, is there a way to do a one-off custom order color in the same material?
@CrandallOfficeFurniture Жыл бұрын
Great question, and yes we do have the ability to do custom colors, but there's a pretty large quantity commitment, and we haven't seen a ton of demand for purples traditionally. Would love others to chime in if that's a color they would like. If we see the demand, adding this to the catalog is definitely something we would consider! 😊 Also the wine color has a deep purple / burgundy color that's very nice fyi
@lukegaillard4146 Жыл бұрын
@@CrandallOfficeFurniture one more vote for purples! i like the lilac-colored one.
@crazyguy68 7 ай бұрын
Not that I have any doubts about your techs but can I choose to have my chair transferred to the older seasoned tech instead of the brand new tech? j/k
@CrandallOfficeFurniture 7 ай бұрын
lol great idea
@ryan89870 Жыл бұрын
Does the Amia chair get a new foam pad similar to the Leap described in the video?
@CrandallOfficeFurniture Жыл бұрын
Great question! No, they don't currently.
@ryan89870 Жыл бұрын
Thanks! So it's the same pad it originally came with?
@CrandallOfficeFurniture 11 ай бұрын
Correct, we steam clean it with our proprietary steaming process.
@mr-goalie Жыл бұрын
Real interesting video! It was mentioned that you guys add more padding to the back than in the original model, is the same true for the bottom? I'm looking to buy a chair, and the Leap v2 was really appealing but I heard that it can be quite firm and uncomfortable, so I was going to opt for the Amia. This might change things though!
@CrandallOfficeFurniture Жыл бұрын
We tooled a whole new pad for the bottom with 3/4 in extra padding.
@mr-goalie Жыл бұрын
@@CrandallOfficeFurniture thanks for the reply. How would you say the new padding compares to the Amia? Really looking for a nice, comfortable chair. I don't think I can reasonably send back a chair in case I have any issues / discomfort because I live in Canada near the border, and will need to have the chair shipped for pickup in Minnesota.
@CrandallOfficeFurniture Жыл бұрын
@@mr-goalie Our new Leap is actually just a touch thicker than the OEM Amia seat, but once upholstered, they feel quite similar, though they are a slightly different design from each other as far as the shape and contouring goes.
@CrandallOfficeFurniture 9 ай бұрын
We are now shipping to Canada!
@augie2550 2 ай бұрын
Will I get the same support and warranty if I order on Amazon?
@CrandallOfficeFurniture 2 ай бұрын
If you order from us on amazon yes! We only have black on black as an option on amazon however.
@meeks726 3 ай бұрын
Does the remanufacturing process affect the effectiveness of these chair's LiveBack technology?
@CrandallOfficeFurniture 2 ай бұрын
not at all
@justinyu7 Жыл бұрын
can you guys sell the seat foam and cover separately so i can renew my own chair myself?
@CrandallOfficeFurniture Жыл бұрын
Here is the link for our upholstery service + new seat pad ------www.crandalloffice.com/shop/chairs/steelcase/462-leap-v1/steelcase-leap-chair-upholstery-new-seat-pad/
@johnnyp6202 Жыл бұрын
You guys should really add Brisa as an option.
@kangjhha Жыл бұрын
Purchased less than a month ago.. have issues with the backrest
@CrandallOfficeFurniture Жыл бұрын
This is very unfortunate, please reach out to our customer service and they will gladly be able to help remedy this for you.
@broccoliman52 11 ай бұрын
Do you sell the foam seat in Amazon? Wanted to buy one but im not in the US
@CrandallOfficeFurniture 11 ай бұрын
No not yet, the only way is through our website currently. You could use a currier service to ship them to you but that is pretty expensive.
@Ghost_in_the_machineworks Жыл бұрын
Great vid, my re-man V2 with thicc butt and back pads, arrives next Tuesday.... My fingers are crossed!
@CrandallOfficeFurniture Жыл бұрын
Please let us know what you think. We will help with anything you need.
@Departageance Жыл бұрын
Do you guys ship to other countries? (like france as a totally random example)
@CrandallOfficeFurniture Жыл бұрын
We don't at the moment but always keep a look out on this channel. If we do go international we will be making a video on it.
@Departageance Жыл бұрын
@@CrandallOfficeFurniture Damn :/ Thanks for the answer
@GalaxyXYZ888 17 күн бұрын
Is there any way to ship to Europe ?
@CrandallOfficeFurniture 14 күн бұрын
Maybe with a freight forwarding company?
@GMP69 4 күн бұрын
do u deliver to uk
@CrandallOfficeFurniture 21 сағат бұрын
No sorry not at the moment.
@razz7436 Жыл бұрын
When will Gunmetal bioknit restock?
@CrandallOfficeFurniture Жыл бұрын
Not at this moment. We don't have an estimate eta
@CrandallOfficeFurniture Жыл бұрын
Just got an update from our supplier, we are hoping to have Gunmetal back in stock in the next couple of weeks.
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