We have had exactly the same problem. First one lasted years but replacement green lock doesnt work nor in the replacement one. Poor design.

Sorry to hear you have experienced a problem with your product and glad we have been able to help you. If you have any further queries, please contact us on 0800 046 1414. Thanks, PetSafeUK

Mark Sangster thanks for your message. Our Passport Intelligence Cat Flap may be a more suitable product for you as it has selective entry and exit. Please call our lovely Customer Care team on UK Freephone 0800 0461414 and one of our experts will be able to further assist you. Thanks again, PetSafeUK

ManiacalKiwi Hi, thanks for your message! You can set the lock out time from 1 second to 25 seconds to suit your cat, the default is 4 seconds before it pops up. To do this, just follow the instructions below: Lock Return Time - 5 Beeps The default time for your Petporte smart flap®’s locks to return to their locked positions after your cat’s microchip has been recognized is 4 seconds. However, should you have a particularly timid cat, or if your cat is frequently chased by other cats, the lock return time can be lengthened or shortened by the following procedure. Enter the Extended Modes by pushing the Red and Green buttons simultaneously for more than 2 seconds until the green light goes solid and release you will hear a long beep Then press the red button once (the unit will beep twice) Then again (the unit will beep three times) then again (the unit will beep four times) Then once again and the unit will beep 5 times and you have arrived at Lock Return Mode. To enter the Lock Return Mode press both buttons simultaneously for 2 seconds until the green light goes solid then release The green light will stay on and the red light will flash. Press and hold the Green Button for the desired lockout time of between 1 and 25 seconds before releasing. During this period an audible beep will sound for the duration ofthe button press, until the Green Button is released. On releasing the Green Button the Petporte smart flap® will return to its normal mode of operation. We hope that helps, if you have any problem please ring our Customer Care team on UK Freephone 0800 046 1414 who will be happy to assist you further. Thanks! PetSafeUK

Hi, thank you for your comment! Please contact our Customer Care team wherea member of our team will be able to assist you further. You can call us on 0800 046 1414 (UK) or email us via the following link; intl.petsafe.net/en-gb/support/contact-us

Josh Butler Hi Josh. The tone is in-built; it beeps once when you take your finger off the green button when the light has gone solid after holding for 10-12 seconds. Then when you pass the cat under the scanner it will beep 3 times automatically when the cat has been programmed in. Hope this helps!

That's brilliant than you!

Hi there, Thanks for getting in touch with us, The Petporte Cat Door will fit through your wall and the scanner wire will fit walls up to 34-38 cm deep. If you would need more cable you can call us on Freephone 0800 046 1414! We have a 12cm extension we can send out to you if required. Please try to avoid unravelling the scanner wire to make it longer as this would void your warranty. To line the tunnels you can either purchase tunnels or cement around it. Get in touch if there is anything else we can do for you! Thanks, PetSafe UK.

Hi, thanks for your message. The green button is used to program in the cat and is used in conjunction with the red button or solo to go into extended modes. We hope that helps! Thanks, PetSafeUK

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