Not sure why it didn’t work for me. I did the firmware update on the SteelSeries engine and nothing. My DAC just displays the PS5 input but the problem persists. The volume is still way way way too low as if no firmware update even occurred. Help!

@@handsomeasiandude1126 hi, did u manage to solve it?Having the same problem.

@@martonburak5671 yes and this is instructed by a rep from steelseries. Just go to your ps5 settings and adjust volume to max (I put near max) level. You can now adjust headset volume to as loud as you want and trust me it can get pretty loud. Btw I would not recommend any of the DAC presets. I really had to take the time to make my own configuration but it was worth it. My custom preset outshines all the Steelseries ones by far

I use the stand in horizontal mode as instructed but it does not wobble

Mine doesn’t get hot

@@isarafan it’s best to use the stand, I heard it’s for better air flow

Also the steelseries Web site says new firmware is not out yet for ps5! Use it in the ps4 setting and it works just fine and you adjust the audio/chat mix through the ps5 when you tab the ps button at the bottom.

Exactly man how can we be sure the 3D stuff is coming through

Are you able to hear the party and use the mic?

@@public727 Yes both PlayStation parties and pc players through Discord.

my bad for bein slow but what is the mix amp? the black box?

I couldn’t, had to do it manually

Put the transmitter on ps4 mode instead and it should work fine, thats also what it says on the steelseries.com support. They haven't come out with the ps5 firmware just yet.

That's a very good point! I noticed last night it helped. Demon Souls actually sounds loud enough to me now. I also don't know if I'm supposed to enable or disable the surround sound setting on the transmitter.

I use the surround sound and yes move it all the way to chat

No just connect it properly using the digital optical cable and it will be way louder and crisper without artificially turning up the EQ causing clipping.

Yes ,and you have to download the steel series engine software. When you transmitter is plugged into the computer, once you launch the software it will tell you that a firmware update is available, if you are on an older version.

What about the headset it self do you need also to connect to engine app ?

I haven't been successful with optical

Just use the optical coming off your television it works fine I did it and it works flawless and sounds o So clean clear and loud af

duh

@@Wu-Fei duh what

lol thats what i did

Ate you being stupid or serious

@@K4LKing i have a custome EQ and the chat mix 3 clicks from full chat mix. So my chat mix is turned up to like 75% for when i play cod.

Nope this is not how you fix it. You need to ensure you are getting digital quality sound via the optical and not use output of audio via USB. Just plug the DAC in your TVs optical input and then change the PS5 settings to only output chat audio over USB

@@kennyofatoboiyo7447 Cool, welp I’ve been using it and it sounds good to me. Maybe your way will sound outstanding!

If I do this I would not have sound at all, any tips on that?

No song at all when you do that bro

@@JahIAMJah yeah you do that's why you use the base station with the headset. Thats what I have

@@hengeloserickkert3754 use the base station with the headset you will get the audio it is the proper way to set it up and that is directly from steel series.

@@ChiGodd thanks for the response 👌🏻

I bought these 2 days ago and I experienced the quietness issue. I use a 4k computer monitor with no optical plug, so I can't use the workaround people have mentioned. Straight out of the box, this headset sounds flat and quiet. I returned them the same day. My old PS4 gold headset sounds way better.

Yes, just found that out myself. Much more gain from ps4/ps5 mode.

Still doesn't resolve the low quality audio issue. HDMI audio extractor does, however the party chat audio is very very low. I bought the Sony PS5 headphones to tie me over, however I'm missing the battery replacing solution of the Arctis. I called Steelseries support the day I got my PS5 (Nov. 12th 2020) and they told me the firmware update would be out at the end of November, it's mid Jan. still no update.

@@jermainemurray1633 How do you find the pulse headset in comparison to the Arctis? In terms of sound quality and functions?

You can disable it through the mixer tho anyway?

Hey did you shut off the audio limiter on the transmitter? I did it and they sound like twice better lol and loud.

I did. At first when I connected to PS5 the sound quality was so bad I almost gave up and bought a new one. Now I can say I’m satisfied again using the Arctic Pro Wireless on ps5.

Did you lose the 120hz @4K when using the optical adapter ?

@@franklopez7974 I’m doing the same thing as this guy, and no I dnt think you lose the 120hz at 4K, as long as Yu get a compatible extractor.

just plug it into the tv, no adapter neeeded.

@@ps3Rambo21 do u use all sound or chat mic thx

@@stargazer9164 gotta be set to chat on ps5

Is the firmware available for the wireless version too?

@@halalpork im not sure about that, but i think. they should have it in a more expensive headset.

I really want to keep my wireless pros but don't know what to do here. I have two weeks left for return...ahhhh

Sound comes through the tv and headset when I do it like that

​@@RAIDERNATION509 it should not I have it this way you need to learn your settings because I have mine this way and no sound through TV unless I want it like that I can make them work for just watching TV at night and don't want to be loud with family around sounds amazing I had it this way on my ps4pro too

A firmware update will make it fully compatible with the ps5, per Steelseries.

I own both pro wireless and the pulse. I find myself liking the pulse way more than the pro wireless. I just miss the Bluetooth cause I can take calls at home while playing games on my pro wireless.

@@greenage331 what kind of cap is that. The wireless pro is literally better in every single way possible

If playing by yourself plug in your second controller your not using into it. Than you're not tethered.

How do I do this

@@shawnferrari1533 its in the transmitter audio menu

3d audio vor tv ist coming soon

I know 5 months late…..but you can plug the optical cable straight into your tv without buying an extractor to achieve the same results. You would then just leave the output on the ps5 to “hmdi/tv”

@@Jc50gt help me with this. I have a Sony x900h but I don’t know if I can tell the difference in sound

@@alohabychoicefa9968 have you plugged the optical cable into your tv? If you dont know if it has one, you can check the back of your tv and it should be labeled. Assuming you have it plugged in, just switch the audio out option to “HDMI”. Let me know if that helped or if you have a more specific question Edit: i just googled the model of your tv and it says it does have an optical port on the back of your tv.

@@Jc50gt Looking into getting a pair of these myself to use with my PS5. Does it matter which setting you have the transmitter set to (PS4vs PC)? I'd need to buy an optical cable to go along with it, does it matter which one?

@@JayTen you need to leave it on ps5 setting (headset got an update so it says ps5 now instead of ps4). The headset comes with an optical cable in the box. The reason you leave it on ps5 setting is because the receiver still needs to be plugged into the back of your ps5 so you can use the chat functions of the headset. The receiver that is now plugged into your ps5 will use the included digital optical cable to plug into the back of the receiver and the other end into the back of your tv. Bonus: if you dont plug the receiver into the back of your ps5, you can plug the receiver into the wall (i have an extension chord to reach) and plug the digital optical cable into the back of the receiver and the other end into the back of your tv to listen to any audio coming out of the tv. Example, you can be watching your cable providers tv content and listening to their audio through the headset….basically ANY and i mean ANY audio coming out of the tv you will be able to listen through the headset if you set up this way (and the game console does not need to be on for that to work). Thats how i have mine setup so it can work with my Series X as well. I wanted one headset for my ps5 and Series X. The only thing you will be missing is the ability to use the headsets chat mic (Because it will be plugged into the wall/extension chord and not the ps5 directly). I don’t play online games so that was never an issue for me. Hope this way too long of a reply helps lol 👍 Edit: any optical cable will work. You can buy a super long optical cable off of amazon if you needed to. But as i mentioned, there is one included in the box.

Do you have arcris pro ?

How to set volume limiter to off ?

Yes I have the wireless pro... it’s in the control box the volume limiter or you can also set it to off on the computer when setting it up

Yeah since then I've got it to work in ps4 mode I just don't know if surround needs to be on, and mine still sounds a bit quiet

As steelseries has on their "compatible" list, it says you can configure volume/chat volume on ps5 (if not now, then maybe later) they have a patch for the transmitter, but only gives a ps5 name with own EQ. (If you use it on both ps5 and ps4

As an all around headset with multiple devices definitely get it but strictly for ps5 maybe stick with their official sony one for 3D audio for now

@@isarafan I got astros A40TR already I like getting the best of the best I can't buy the Sony tho thanks for the feedback.

Another thing is I haven't seen a good footstep video setting for the artics. Can you make a video on that?

The usb supplies power to the transmitter, so do you plug that into the ps4? Then, the ps5 recognizes audio source as the Arctis and I get no sound. Also, I have a soundbar plugged into the optical port of my tv, so I don't think that will work.

@@isarafanyes plug it in. have you gone into sound settings and made sure it has reconised the headset? You should be getting sound coming through

@@isarafan I would connect the sound bar via hdmi cable and use the optical out for the headset transmitter. HDMI actually provides better sound quality to the soundbar also FYI.

@@TheEzwider88 can't do that all my HDMI ports are used up since I don't have a receiver

Bro why does everyone keep saying this? It doesn’t work like that it has to be on all audio. I’m switching it and it doesn’t work in just chat audio. And what’s dumb is that I have to move the dial from game audio all the way to chat for it to be louder

@@TheSubZero187 You've probably got it set up wrong, or you're not using the optical cable. "All Audio" is only necessary if you are using just USB for game and chat audio. Using only USB has drastically lower quality game audio. There is a _HUGE_ improvement when using optical. For this to work, you need to use Optical _and_ USB. Optical for game audio, and USB handles your mic duties. Set it up like this, and you'll hear how this headset is supposed to sound. Optical from TV or AV receiver to wireless transmitter, or GameDAC if you're using the wired version of the Arctis Pro. USB from PS5 to transmitter/GameDAC. On your PS5: Settings>Sound>Microphone For Input device: USB Headset (Arctis Pro Wireless) [or Arctis Pro] Next; Settings>Sound>Audio Output Output Device: USB Headset (Arctis Pro Wireless) [or Arctis Pro] Headphones: Output to Headphones: Chat Audio (THIS IS THE IMPORTANT PART!! DO *_NOT_* SET IT TO ALL AUDIO. "ALL AUDIO" RESULTS IN THE OPTICAL SIGNAL BEING IGNORED ALTOGETHER.) General: Audio Format (Priority): Bitstream (Dolby) Should work like a charm. Optical handles your game audio and USB handles your mic. You also may need to adjust your TV's audio output settings to optical as well. I didn't have to for my Samsung TV. But, a friend of mine with a Vizio TV _did_ have to change the setting manually for it to work. Hope that helps.

@@imcnblu will give this a try.. thank you. I’m not the best at moving settings around, but I will try this right now :)

@@imcnblu damn, I have everything setup through the usb option, since my ps5 does not have an optical option. But I have everything as stated, but I have to change HEADPHONE option to ALL AUDIO because it plays everything out my tv if I don’t :(

Only down side is that you lose the 120hz @ 4K when using transmitter extractor

@@franklopez7974 that's very true, however currently there are very few ps5 games that can operate at 120fps 4k....this headset is not looking at getting a next gen update either, I would personally recommend the PC38X for the ps5

Did that

On the base station. Put game audio all the way to game instead of chat. This is because of the all audio setting to headset in the ps5 menu. Then later when in a party adjust the balance between chat and game in the ps5 menu

@@isarafan you need the optical trust me!

3D audio is a big feature of ps5 so why advertise the headset as ps5 compatible if it doesn't work with the core audio technology.

@@isarafan from what i understand steelseries doesn’t have the PS5 source mode on the receiver for their wireless pro headsets available yet. so that might explain why its over-filtering the noise instead of working in unison with the feature bc its yet to be properly optimized.

​@@isarafan it already has 7.1 Dolby the 3d sound is really unnecessary and I think the Dolby digital 7.1 I know where all players are at all times so I honestly don't have this problem with sound being low maybe you bought a fake set but maybe they have flaws too mine have been perfect since ps4pro was bought n still going strong

Gotta connect optical to the television. Gotta find way to connect the optical to get the premium sound out of these headsets.

Gotta use the optical cable

@@TheEzwider88 Yea so i need a splitter, thats not what i want ;) I´ll take a arctis 7p just for ps5

@@Felix-pm1fg no you can plug it into the television.

@@TheEzwider88 this is the same thing i did, but isn't possible to enable 3d audio.

Not fully...The representative told me to wait for the firmware

Follow you manual included with the headset. It should help to fix your problem. A friend of mine had the same problem. + Connection via optical cable via a hdmi splitter is better. This way you can adept your chatmix volume..

@@isarafan how long do you think it will take?

And you wasted your money too

@@K4LKing I got my money back from Amazon lol

@@Namnam04595 oh

What tv are you on, I had something mess me up before I cod

@@gordonejones83 I'm on a 58 in sharp roku tv. It's 4k and 120hz

Chat audio only works with optical cable

There’s like 0 TV’s with optical audio ports. RIP to anyone with monitors, AKA me.

@@BrandonPwnsXD funny. I have a samsung 4k thats not even that new, and has an optical out

PS4 mode only works over optical audio cable

You clearly didn't try it. I'm currently running my headset off ps4 format as stated in steelseries website. It will fix your volume issue, it did with mine.

@@peterc7334I get no sound in ps4 mode

@@isarafan make sure you attach the mini usb to the box and the usb A into the ps5 port and then put the box to ps4. It should recognize now.

@@peterc7334 Thanks, I ended up doing a reset of the transmitter and was able to get audio from the PS4 input mode. It is still kind of quiet but certainly much better sounding than it did in PC mode.

Thats limited to hdmi 2.0

@@neonrain9978 i know but is the best option people have rigth now about sound!!!

You can plug optical into your tv if you have one on your tv

@@ABPreach81 how about delay or not? if i use optical port output from TV.

No delay for me on the LGCX

I realized that later but still the volume levels and 3D audio don't seem right