It's Canadian Telecommunicator Week 2018. A time to recognize the outstanding work done by these who stand in front of "the front-line" of Toronto's first responders. EMD Jennifer, a 18-year veteran of the Service, has not only served the community as a paramedic but also as an Emergency Medical Dispatcher and is profiled here. Learn more about how she feels about her role and the 911 callers she cares for every day.