This is shocking. The law should be protecting buyers and vendors from such practices.

The second they refuse you viewings, report them to their registered body. They're acting illegally

Having briefly working in an estate agents as a mortgage adviser, this is 100% true

We are in progress of selling a property of a deceased relative. The estate agent we are with (after some research) did mention that they could sort out a solicitor to work for us on the selling, but they did also state that they weren't the cheapest or most expensive to arrange that and it would be worth us shopping around. We did shop around and went with a different solicitor but kudos to the estate agent for being straight with us. 😀

I’ve never met an honest estate agent. Same with car dealers.

I didn't trust an estate agent selling my house so left a phone recording when he was showing people round. I was very disappointed on what I heard - one lady he obviously had taken a shine to, he told 'if you want this house I can make sure you get it, I'm sure we can get some reduction on the price'.

I'm always disgusted by the amount of scorn that's placed on unemployed people; WHEN it seems that every ['hard working'] employed person [especially where large sums of money are concerned] are constantly disingenuine, not to say 'crooked' in their dealings with customers/clients. Fear of losing your job is of course the primary reason that so many ppl are being forced to be dishonest. What a bloody species we are!

Absolutely shocking! This estate agent needs to be closed down! If you think you will be their special buyer you are mistaken! They just want the money!

In the Scottish Sheriff Court system, the sheriff's routinely admit police perjury as evidence.

How do the courts deal with liars? They award them the judgment, in spite of evidence to the contrary. Bribery is highly suspect.

No wonder estate agents, rightly or wrongly, have such a bad reputation

As other people of noted this has being going on for years. When we bought out first house in the 90's we naively accepted the estate agencies offer of seeing their in house mortgage broker, we ended up with a useless endowment mortgage (remember those?)

when my son bought his house the agent told him he would lose the property if he did not use their legal team...which was a complete lie obviously, but the agent got a fee if they got people to use that team...very, very shady!

That second recording, she was apprehensively trying to approach the broker topic, then when she did, the excitement in her voice, all I heard was possible referral commission here 😂

I remember in 2007 pulling out of purchasing a property because the vendors estate agents were only interested in selling me a mortgage. I told them time and time again I had an agreement in principle from a very well known High Street bank but they persisted in harassing me to "come in for a mortgage check". I'd receive a phone call every day from a very pushy sales advisor telling me the purchase of the property would be in jeopardy if I did not come in. In the end it just became too much and I told them I was no longer interested in going ahead.

That second call, "fantastic, benefit, fantastic, benefit, fantastic", when I hear talk like that it rings alarm bells, the rest of conversation, especially her answers to questions, confirms she's full of BS.

This channel is just getting better with each video. Keep up the fantastic work!

I had this exact same issue, I told the estate agent “no I have my own financial advisor” and was told that I HAD to use their financial advisor dropping everything I had done with my own financial advisor otherwise they would it allow me to proceed with the sale!!!!

When I was looking for a new house, I found the perfect house for us, the right location, west facing garden, double garage and close to an Outstanding school. Drove around, looked it over from the outside, checked out the neighbourhood..... perfect. I called the Estate Agent who was a not to forthcoming with info and said that three offers had been put forward and the vendors had taken the property off the market. In this dog eat dog world I drove around to see the the owners, prepared to go £100K over asking price. Spoke the owner, who was gobsmacked as no offers had been made as it had been on the market 24 hours and no one had viewed it. I called the Estate Agent back, spoke to the same bloke and asked him, he he would call the vendors and just ask if I could view it. All this on speaker phone with the Vendor. Five minutes later the Estate Agent called back and said the vendor had refused my request. No phone call to the seller, as I was with him. Long story short, the vendor raised a complaint to the Estate Agents Head Office..... and I got the house. Not sure what happened, between the EA and the seller, not my business.

"Before we pass on your offer we need you to speak with our mortgage advisor" 'No thanks, I'm paying cash' "Yes, but we can offer you a really good deal on mortgages" 'Except I have already demonstrated I have the funds ready' "Yes, but our mortgage advisor is really good" 'But my cash is better' "Silence"

I had this hard-sell some years ago - apart from the mortgage hard-sell, the girl said that they advertise on all the search engines and some "that I'd never heard of"... Well I worked in web design at the time and if they were advertising on any SE i'd never heard of, then no one else had heard of them either... needless to say, with the amount of farmyard smell that was eminated I didn't use them to sell my house...

This sort of thing was common in Spain years ago and there were many people defrauded. It seems shear stupidity to me to buy anything using the vendor’s solicitor.

I’ve just bought a new detached bungalow at Seascale which is in Cumbria, it’s near Sellafield I live by the sea. I’m in the middle of a divorce. Those estate agents were shocking and DISPICABLE. I moved into my bungalow in mid October!😊

We just bought a house back in July and many EA's asked me to see my MIP document and I refused as it is not relevant until my offer was accepted. They made excuses saying it was a fast moving market at the moment so they needed to make sure we could afford our offers. I said if I tell you I can afford more than a potential offer you have no insentive to secure a good deal for us and they hung up lol. Our solicitor fees were about 1.5k just to buy, not sure how much to sell as well but if a solicitor was going to cost that man 15k that would have been a red flag right there. The second recording, notice she never really answered the ladies question as to why. She said to be on the premium buyers list they had to prove your affordability but anyone with a MIP would have done this with the lender so it was an irrelevant arguement and blatent coersion.

I work on the conveyancing department of a solicitors firm. Estate agents practices are diagusting. The distress and confusion they cause to clients throughout the process is unacceptable. The agents role is to market a property and find a buyer. This is where their involvement should end. But it doesn't. It doesn't because they are Referring work to solicitors and thus We (the solicitors who actually do all the work) have to pander to these predatory third parties. This must stop. Agents should cut all connections with the transaction as soon As a buyer is found. End of discussion. Edit: oh and yes... NEW BUILD DEVELOPERS AND THEIR MINIONS. These ones are one whole different level of evil.

Tried to buy a new build recently from a well known building company. The builder wouldn't let me as I wouldn't use their solicitor. I was basically shown the door even though I had the proven funds and had already sold my house.

While renting a property the estate agent tried to charge me £50 to renew the contract/tenancy agreement, which is now illegal. My reply email was "ha ha ha ha ha."

This is timely. I have a relative looking to buy his first house. I will be forwarding this video.

Estate Agents untrustworthy ! Who’d have thought it?😂 Next will be MPs, journalists

ALWAYS make your offer known quickly and directly to the SELLER!!! In 2006, after a week, my offer never went from the agent to the seller. I spoke directly to the vendor (they needed a quick sale!), and I got my property. Local properties (here, as with a lot of other places) are used for buy-to-let, and my conclusion is that there was (at least) a profitable year-on-year letting fee available to the agent. Presume there is an ulterior motive in the agents' actions! Thank you for the video, BBB!

The simple point to remember is that an "estate agent" is an agent for the seller, very definitely NOT for the buyer. The estate agent is there to get the best deal for the vendor. You wouldn't play poker by showing your hand first.

You need to bear in mind the agent is representing the seller. Since you are spending hundreds of thousands (or even millons) it isn't wise to allow the sellers agent to handle your affairs too. If they can't process your offer quickly and professionally, then it is likely they may mishandle some further process further along up to and including completion. You need people working to represent your interests and your money. Likewise valuations from the sellers agents valuer is worthless - in my experience its from buying in the 90's it was always exactly what you offered by some strange coincidence, and probably didn't involve any actual inspection. Even if you have a 100% mortgage, you're still going to have to pay that money back at some point so get an independent valuation that will tell you about things like blocked or collapsed drains, uninsulated roofs, antiquated plumbing, cracking and all the other things that have been missed on a drive-by valuation. If you get beaten to the house by someone less careful then you've escaped being in a bidding war with someone with more money than sense which you would inevitably lose on either actually or financially by spending more than the house is worth and finding that there's still money to spend, spend, spend. Don't ask me how I know........

Re the 2nd voice clip you played, that needs to go viral naming the agent concerned. What a hard sell, agents like that need to be closed down toot sweet.

Statement Analysis & Conversation Analysis are very accurate. Add those to body language, lies can be detected & mostly, real truths can be found, as most people don’t tell direct lies, they mislead - unless they’re a psychopath. People who have even a bit of empathy resist lying.

3 branches of the same EA went one stage further when I was looking to buy - they wanted me to agree to see their mortgage advisor and discuss their conveyancing services before they would even book or confirm viewings. Same sales pitch from all 3 branches. Despite having a MIP already and a conveyancer sorted. It got boring saying “no” in the end.

It used to be worse than this. When the insurance companies and banks bought out chains of Estate Agents, and somebody wanted to buy a house, lots would say you can only buy the house if you arrange a mortgage through them? Otherwise the would let(recommend) the Vendor go with someone else. That's why you should always go with an independent Estate Agent, who would not be there unless they knew what they were doing. As opposed to chains of Estate Agents whom either don't know fully what they are doing is even wrong in law. Plus sometimes the Sellers solicitors on receiving buyers details, would tell their client that they had a buyer/developer and would nause up the sale.

Never, ever, appoint a conveyancing solicitor, mortgage broker, nor buildings surveyor, connected to the vendors agent. Research and choose all three to use before even approaching a vendors agent, because you want your representation to be independant of the vendors.

How do you expect the nation to believe you about lying when for all to see parliamentarians openly lied and yet they could not be challenged because of ‘House rules’

So the second call, technically, as devious and snide as it is, they don't appear to be breaking any rules. By restricting access for available properties to their "premier" list, no offers can be made on them by anyone declining their in-house services, clients not on that list don't know they are for sale, therefore they aren't withholding any offers on the property.

Some estate agents in Bristol wouldn’t let me view any properties unless I’d met with their mortgage adviser while I was in the process of buying. It wasn’t optional, if I wanted to arrange a viewing then they would make me meet their adviser, even though my mortgage was already sorted.

Thankfully there are Chartered Surveyors and Valuers who ultimately survey the property to be bought in the interest of both the lender, to whom the property will be security during the mortgage term, and most importantly the buyer to ensure they are buying at a fair, not “ inflated” price. That valuation should exclude valuable cash incentives to the buyers like cash back deals, such deals must be clear and transparent. Valuers are no ones friend initially if they refuse to accept a purchase price or put a figure on the property lower than the agreed price, either because comparable evidence showed the price to be too high or because faults affecting value were revealed at the survey stage, not taken into account when the price was originally agreed. The practice your video exposes is just the tip of the iceberg believe me. In the later case of faults being uncovered by a survey,it’s not the end of the world and once the cost of essential repairs are established the sale can still often go through albeit at a slightly lower price more accurately reflecting property condition. In that instance the surveyor becomes the buyers friend, allowing purchase at a more realistic price and warning of the inconvenience of repairs the lenders may insist upon carrying out within a fixed fair time period after purchase. Estate agents invariably hate Surveyors and Valuers who carry out their professional duty and value at an accurate figure reflecting condition. They call that lower figure a “down valuation”. It is of course no such thing, it’s an accurate one. The term was invented by estate agents. The most important thing any buyer can do is make sure that they have a good surveyor and valuer with local knowledge to advise prior to purchase. Anyone needing mortgage finance will have the minimum type of mortgage valuation essentially to make sure the lenders loan is protected by the value of the property. It is always best if a buyer opts for the extra protection a more detailed survey and valuation brings, specifically undertaken for their benefit. So that’s a homebuyers report, or better yet where funds allow a full “structural survey” enabling a purchase decision with as much knowledge as possible about condition in addition to the price. After all mortgage repayments, large as they are, aren’t the only costs of owning a home you need to be aware of. You have running costs, which is where the energy assessment comes in looking at insulation standards, heating efficiency etc. And all properties come with maintenance costs too which can absorb a lot of hard earned cash if expensive repairs are required such as re-roofing, woodworm and rot, damp treatments or dreaded foundation underpinning if you are really unlucky. I know this because this is the very work I did for over 30 years. Never liked by estate agents worried that I would discover hidden faults and delay a sale…their fee coming through. You have no idea how many times matters were not disclosed as they should have been to Valuers by selling agents at the offer stage, such as known structural issues. How often “undisclosed” structural engineers reports would suddenly appear once agents were aware I was about to ask for one because of a potential serious structural issue!!! Oh here it is, we “ forgot” to tell you, we already have one of those so you don’t need to ask for another one do you? That report no doubt obtained for a previous potential buyer who then pulled out. Such things not uncommon at all. Mortgage brokers would have certain companies doing valuations for particular lenders, known as panel valuers. Believe me if brokers became aware of diligent Surveyors and Valuers, the ones experienced and capable of identifying and diagnosing property faults, reflecting those faults if need be by assessing a lower valuation, they would literally approach managers at surveying companies to “complain” about what they called a “ down valuing surveyor. They would threaten to try to redirect survey business elsewhere if that “rogue” valuer was not brought to heal by accepting overly high purchase prices. They never did quite explain how they expected you to “unsee” the faults you had noticed though. Managers to placate disgruntled brokers who did not get their fee because a potential purchase fell through….with good reason….would agree to “ have a quiet word” with their valuer to apply pressure to let inflated prices through in future. This happened and I suspect was a common occurrence and could be said to be a potential factor in fuelling unrealistic property price rises. The general public and indeed a lot of the legal profession I suspect are unaware of the undue pressure some would argue was historically applied on Chartered Surveyors and Valuers, sometimes by their very employers, to accept inflated purchase price figures either with undisclosed buyer incentives, condition issues, or a price arrived at through horse trading between competing purchasers which is a practice not meant to happen but still does. If comparable evidence suggested a price was on the “high side” perhaps a tolerance was given to still accept it. Fortunately some major mortgage lenders appreciate more than others the value of having conscientious competent Surveyors and Valuers on their books who after all ensure their lending is based on a proper valuation and risk assessment. It is so so important that a lenders valuer has the backing to carry out a fair assessment without the implied pressure to always accept a stated purchase price without exceptional reason. If that doesn’t happen it is at the core of creating inflationary pressures on house prices. Very very few outside of the surveying profession understand fully how the process works and why it is so important to have valuation professionals with the gumption to occasionally so no, that’s not right, you would be paying too much!! A professional duty of care to the customer is paramount and overrides the commercial and personal pressures sometimes applied on individuals normally employed in a surveying firm (since surveying firms do the vast majority of lending valuation work). I know it seems like extra money you can ill afford at the time, but please if you can get the peace of mind your own private survey will bring over what for most is their lifetimes biggest purchase.

Many years ago we were forced to use the building society solicitor. He would not accept a cheque or bank draft, but insisted on cash

Some while ago I was subjected to DCS (Debtor Creditor Supplier) and was led don the garden path. It put our house in jeopardy and three solicitors wouldn't take the case on as they'd say we'd lose. Anyway, a McKenzies friend did take us on and saved the day.

Thirty five years ago I agreed the asking price on a house. Turns out that the agents never put my offer forward because my mortgage wasn't through them. Lied to the seller telling them I couldn't obtain one. I was young so did nothing about it, much older and wiser now.

This type of activity has been going on for years. I had an Agent refuse to pass on my offer(of asking price) until I spoke to their Team even though I had finance in place elsewhere. Not going to happen!

Just had similar situation, their lawyers screw-up everything so badly we'd have been liable for fraud if we'd signed their disgusting documents.

The best advice is that whenever you commission professional services (estate agents are supposed to be professional, preferably registered with RICS) ask yourself who benefits from the services on offer and be as cynical as you like. If you come to the conclusion that you benefit most then its probably a good deal, if not then walk away. We are in the process of selling a house at the moment, we interviewed several agents about what they could offer, one agent was pushing using an on-line auction, a bit like an Ebay system but any successful bidder has to commit to paying a percentage fee within the prescribed period of a few days to make the bid valid. When interrogated the agent finally admitted that the fee would go straight into their pocket and as a seller we would still have the risk of the deal falling through with all the costs, which makes the normal reason for a deposit completely sidelined, yet initially being committed to a bidding process that would probably see a much lower selling price. Who benefits? Not the seller as they have a low price that they could expect, but the agent is guaranteed his fees quickly. Suffice to say we have not taken this process on even though it is now suggested by our current agent.

Life's experience once told whether or not someone was lying. We now have a shallow, throw away age where seldom we find persons that can tell if someone is lying, and it is not always body language. We all know, should know that estate agents lie in order to sell you a property. Never had any problems with estate agents because I know their game, and have played my own on them, on one occasion I saved a thousand pounds on a property by manipulating the estate agent, whilst the seller also profited by the same amount.

Some years ago I saw a for sale sign go up on a house I was interested in. Contacted the agent same day for details. Was told they would send them out when prepared. A week later called again and was told they weren't ready yet. This went on for about 6 weeks.... when a sold sign went up. I believe either the agent or a friend wanted the house and made sure the seller thought there wasn't any interest.

You can go in see a estate agent and put your name on their books and they will phone you if anything comes up, that’s their job to show you properties it doesn’t matter if you use their mortgage advisor mortgage or not.

Estate Agents have always been less than honest, right up there with 2nd hand car salesmen for telling the truth.

I wish I knew this information years ago!!!. Thanks Daniel.

I’m an estate agent and hearing this is shocking, and I know it happens 🙈. Not In my agency for sure. The second call I’m sure is legal for the first part, but it’s certainly very unethical. The second part on insisting seeing the mortgage advisor that is illegal. It’s also not best service for sure. As a seller I would be disappointed to know that they are trying to stop all potential buyers seeing their property and limiting it to those buyers where they are making more money. It’s disgusting and is banned for a reason. The whole industry needs a shake up. And agents should be licensed. Also even in hose mortgage people shouldn’t be selling it. That surely would be a break of GDPR.

What can you do when you can prove the police have lied, you have proof and just been totally ignored and dismissed?

Any chance you could give the legislation code name and number when talking about these laws, I think that would be helpful!!

As a prospective buyer, I approached an Estste Agent about a property whose details had just appeared in their window. She told me that there was a fantastic response to the property and I would need to be offering at least the asking price. I arranged a viewing, during which I quizzed the vendor about aspects of the house, slipping in the "Have you had much interest?" question. He said I was the first, having instructed the agent a fortnight ago. I told him that it had only just been advertised, and thet the agent was lying. I offered him the asking price minus 10% as a one to one sale, no agent's fees, and he agreed on the spot. I'm still iving in the house.

Having had been through a bankruptcy when we were going to buy a new home, we were pre-qualified for a mortgage up to $130K we bought a house for $80K. My realtor stayed within our budget not going to the higher end. I know in American the realtor is separated from the mortgage lender/broker.

I love this channel, so damn interesting how even just these little reveals, REVEAL so much from these shocking tactics and practices. DAMN DAMN GOOD lessons for us Tom, Dick and Hillary's......

A good tell for a lie is when someone starts a sentence with the words "I do believe" anything that comes after that is 100% a lie.

You learn something everyday - it never occured to me that provided your financial capabilities to the estate agent is a bad idea because then they can provide that info to the seller. I appreciate the ease and speedyness of going all in-house, but at the same time it can lead to missing some things. For example we had an issue with a potential costly liability when purchasing our last house - it took ages to resolve because our solicitor and their solicitor were slow to put the appropriate solution in place (we had to negotiate the solution with the seller separately and then instruct our solitors to check and implement), but the issue was at least flagged up and a solution could be put forward that was in my interests because there was no conflict of interest.

I went to a government agency and told the truth to my deficit. The person interviewing me was so shocked that he did everything he could to help. It is easy to know if people are lying if you yourself are a truthful person.

My estate agent - It's a beautiful location abroad, hundreds of acres of wild land and forests, a bustling employment a few miles down the road helping the environment, your own power station, own reservoir. Me - Sounds lovely, where is it.... Estate agent - Lovely little village just outside Pripyat,

I used to inhabit a UK financial forum dealing with housing and it was very common for newbies to the forum to post saying the EA had said they wouldn't pass on an offer until it had gone through their in-house broker. One loophole these EA's use is to say the vendor has asked them to do a financial check on the buyer and this is what they are doing so its not illegal. I don't know what side of the law this falls on.

Unfortunately we have a crooked Estate Agent near us, I hear a lot of stories where they've used similar Tactics my son pulled out of buying a property through them because they were just lying and delaying the sale.

It's England - find an organisation which doesn't lie or manipulate, and record them doing it, now there's a challenge... ;)

7:00 I would of just hung up by now, if somebody is waffling at high speed, they're scamming. 🤷

I wonder if they have a chart of repo house resales. Would explain pushing for higher prices as it adds extra burden on the buyer repayments.

The only way to stop these shysters is stop estate agents having other in-house services such as mortgage lending... As for the call itself, this is what 'customer service' is about these days. They call it 'value added calls'...every contact with a customer is considered a potential sale. I know someone who worked in customer services for a well known, well regarded credit card company. They told me that customer service agents were expected to have reached targets for selling products or obtaining potential leads for the sales team. The person concerned was shocked to be given a demerit for not trying to sell PPI to a customer who just wanted to report their credit card stolen! Practically all first line customer contact is seen as a sales opportunity, and the CS agent is usually reading a prompted script, telling them what questions to ask. I guess that practices that were once the purview of big companies are now being used by small companies.

I worked in legal & financial sales for 20 years and this makes my teeth itch. Utterly unprofessional.

There appears to be too many people in positions with a conflict of interests these days. It's almost like it's a deal maker 😉

I was lied to on a renting property, told me I had to pay 60 quid to get the pay as you go gas and electric meters taken out, good job I rung up the electric and gas companies to ask if that was true and was shocked that it wasn't true... Estate agents are like car salesman... Always approach with caution

Estate agents lying! What's next, bears sh*t in the woods? 🤣

I would be interested to know why buying or selling a house is still as slow a process as it was 40 years ago when I bought my first house ? Despite the advances in technology particularly communication speeds. The need to use the postal service is virtually eliminated entirely as most communication that would have previously involved letters and certificates can now be done by email. Similarly with communications that may have previously involved telephone conversations. Surely with these advances things should move a lot faster.

People will do anything to get your money! In my view, estate agents and car dealerships are in the same 'cowboy' bracket and lie through their teeth! Mortgage 'advisors'! Pfft!

Really this is deplorable. I would have terminated the call after the first set of lies. AND it is not confined to sellers agents. I have a file from my last sale where the agent simply ignored my instructions and went off on a frolic of their own in order to control my sale. In the end I sold but told my Solicitor not to deduct the agents fees as they worked against me. Of curse they tried to sue but I confronted them with my file that I would defend myself with and they backed off. Can't name the big agency but I believe they use contrails in their ads.

Regulated agents when discussing a buyers position they only need to know if they buyer has the amount to satsify the offers. We can not ask how much can they borrow upto. If in doubt conduct everything in writting with the agent.

Always learning with the b.b. 👍👍

The estate agents like to discriminate from entering a premier list

...and when a judge lies, to support her ruling, in her written account of the proceedings...?

If somones doing THAT hard a sell for their service; it's probably not free.

Some shady practices especially the premier buy list...

Some of the most dishonest people on the planet. I had an estate agent tell me that he got a surveying company to add 5k to a house value to make it easier to sell.

Estate agents can really be scumb of the earth. When I was selling my last house my agent tried to get me to sell my house for 25K below the market value to his business associate. I smelt a rat and withdraw from that sale and switched to another agent, within a couple of days it was sold for 25K more. He as a real con man!

The majority of agents have referral arrangements with law firms which they use, so they often also have a financial interest in keeping control of the situation. In my experience agents are not above slandering lawyers in order to put people off from using their own legal team. If the general public were aware of how shady some agents are, they would be outraged. Referral fees need to be banned just as they have been with personal injury claims. Any referral fee paid by the law firm is passed straight on to the client, so there is a genuine financial interest in NOT going with the law firm recommended by the agent, and this can be hundreds of pounds. Do not be bullied.

That these foul practices are so widespread indicates to me that the Property Ombudsman is not doing enough to control their industry and the penalties for being caught are not high enough. I work as a mortgage advisor in my area and am regularly frustrated for my clients when they tell me these practices are happening, often with more and more complicated schemes to “control” the transaction and make more money which, at the end of the day this is all about. Whilst I do give them a copy of the Ombudsman’s guide and recommend they complain, I can’t make them complain (at the end of the day it’s their time & effort to do it) and despite searching I’ve found no evidence of the ability to “blow the whistle” directly to the Ombudsman so these practices could be called out by those of us connected to the industry that are more aware how common these practices are. The worst offenders are the agencies that are owned by bigger operations behind the scenes, you only need to scratch the surface a little to discover that a fair few “local” often well known names on your estate agents high streets are not the locally operated firms you might think but part of a national group often owning more than one agency in the same area operating the same sub standard practices.

If it is a politician or bureaucrat . it is easy .. Their mouth moves !

I used the estate agents solicitor when I sold my house would not recommend it

Classical “spiel”. Too much talk would make me immediately wary!

It seems many Estate Agents ignore the law in other respects too? Locally they erect signs "all over the place" e.g. fixed to street name signs, railings near flats etc. Also leave them for many months (years in some cases). I think there may be laws prohibiting the fixing of signs to objects where the agent does not have permission to do so? And they must not be left on display after a property is sold? And it must be clear that the sign is to related to property sale. e.g. "Let" or "Sold" is permitted, but "Success" is not?

The courts are just so shite and corrupt/corruptable in the UK - I had an old friend who used to go into courts, appear all humble and so well spoken/dressed and just make up laws and citing cases that never existed - never once got caught out.

A panel of over 19 lenders 😂😂😂 First off, a “panel” means that some cheaper lenders are not included, and only having a choice of 19 lenders is piss poor. Miss selling at its finest

Did she report them? When we sold my dad's house they were very slow and couldn't be bothered like they were more interested in bigger sales,contacting them was terrible slow,I still believe they were trying to sale it cheaper to there clients with housing portfolio stock,I ended up having to do a few viewings as they were always unavailable, even my solicitor had trouble contacting them

In my opinion we don't need estate agents. They pretend to be your friend. Offer mortgages you don't want. Do a few photographs of the property....stick a few in their window and advertise on Rightmove etc for a short time. THEN comes the sting........silly charges for basically doing *uck all !!!!!

That second transcript sounded like a Timeshare sales (wo)man. Having said that, when the buyer challenged asking what would happen if she was a cash buyer, the response (particularly re source of funds) sounds like your run of the mill MLR thing, anyway.

Great information BBB thank you….

If the agent acts illegally/ against guidelines in this way, would you be within your rights to bypass them and go directly to the seller?

shameful.

Why would a seller offer to contribute to the buyers legal fees? Just drop the asking price.

My partner and I renovate properties so we view a lot of them. Most if not all estate agents know us in our area now so we often get marketing calls offering us properties that have just come on the market which is fine. The second call reminded me of one particular estate agent who always makes things difficult for us to view a property or offer on it. Demanding proof of funds and a mortgage in principal just to view it. Pretty weird. When I said no one else asks for this stuff before viewing, it’s the wrong time ask as we might not be interested in it at all she acted surprised. I actively avoid their properties because I can’t be bothered with it. Happy to confirm verbally how we’re paying for the property but a mortgage in principal for the property in question specifically doesn’t make sense. The second sales call went far too far being misleading and I would’ve been shorter with them. Not because I know the law that was mentioned just because I know what’s normal between agents.

Simple tell for real estate agents lying, works 100% of the time. Watch closely and see if their lips move. If so, they are lying.