CAR NINJA! The Customer Isn't ALWAYS Right

Рет қаралды 62,132

10 ай бұрын

A 2002 R53 Mini Cooper is in the shop. The customer is convinced that the clanking sound from the engine is a failed supercharger.
Jonny soon discovers that the customer's diagnosis is incorrect and the problem is much more simple and ends up saving the customer a lot of money.
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@matthewmcmaster2731 10 ай бұрын

Holy crap. When he first pulled the Mini Cooper in I thought that banging racket was coming from the engine. 😱

@danielpalmer9079 10 ай бұрын

Congrats on 100K subscribers Jonny, thanks for keeping up with the great content!

@timothyhays1817 10 ай бұрын

Haha. The title of the video reminds me of a Ross Perot saying. "The customer is not always right, but they are never wrong." Basically, there is a problem.

@sirremusrobinson5573 10 ай бұрын

I love the fact that Johnny is turning those wrenches!! That's beyond inspiring to all of us that has a mechanical tendency and are not afraid of picking up a wrench. Just love this!

@matthewmcmaster2731 10 ай бұрын

@@1983dmdYeah, I think the Car Wizzard has slid more into owner mode rather than mechanic. Sad thing to see. Once he started going on about Yachats and stuff like that I've been kind of over it.

@danarbuckle6640 10 ай бұрын

I really appreciate the quality of work you do Johnny. From using the correct coolant to using OEM parts to cleaning up a messy engine even though you didn't make the mess. You are the kind of mechanic that I would happily pay the bill and not worry that I was not getting my money's worth. I am a little surprised that you didn't talk the customer into a new air intake hose. Red tape is a dead giveaway.

@panagiotisharos9625 10 ай бұрын

Regards from Athens Greece...you are the most honest presence in car mechanics... Congratulations..

@itsnotme07 10 ай бұрын

Of course there are 100k other wicked smaht people who love honest content with some fun thrown in! Congrats Car Ninja and crew!!

@mikemoxley9477 10 ай бұрын

Another great video

@volvogt21 10 ай бұрын

100k yeehah! You my friend deserve a medal for working on these things.

@dave_n8pu 10 ай бұрын

Agree 💯, I'm old enough to remember the domestic cars that you could climb in the engine bay and work on them and have room to spare, not now days, while these vehicles look pretty on the out side, I wonder what the engineers were on, (smoking or drinking or...) when they designed them. They ought to be made to work on what they design. I wouldn't be surprised they might change a few things.

@krifferb1980 10 ай бұрын

This trick is actually for cactus needles but if you can't get tweezers to grab a splinter try duct tape. You have to do it before it's too embedded but the idea is for the object to stick to the tape and you can pull it out of the skin. Hopefully a helpful tip.

@jasonmacfarlane7885 10 ай бұрын

Gently cut it out with the point of a box cutter.

@markplenty2631 10 ай бұрын

I learned a long time ago not to tell technicians what you think is wrong because some unscrupulous places will do exactly what they say. Love the Ninja's ethic.. nice one!

@kitaecastz4469 10 ай бұрын

In eastern Europe, noone wants to work on minis because everything is packet very tight. Good work

@kerrylewis2581 10 ай бұрын

Shoutout to Mike for his video skills. Congrats on 100K

@ecsolha 10 ай бұрын

You have to give it to those engineers, they do know how to package stuff tight. My first car a Volvo 240. Just pop the bonnet and you could climb in, sit on the engine and reach pretty much everything 🙂 The good old days.

@jayhom5385 10 ай бұрын

Yeah, that part is nice, but I don't miss cars with front ends that have the footprint of the Mini he just worked on. I acknowledge the conundrum engineers have to deal with.

@maximeparent3004 10 ай бұрын

As a customer, i did wrongly diagnose my car, but the technician followed my advices and changed the parts. So i was stuck with a 1k bill with the same problem as before. I won't do that ever again.

@christopherrosas2738 10 ай бұрын

Depends on how you present it to the tech..... if you say this is what it is, do only this and nothing else, then technically the tech did nothing wrong, but if you say this is what I think it is, but I could be wrong, the makes the technician actually diagnose and then the technician can still be wrong, but then responsibility lies with the tech

@michaelderkacz5526 10 ай бұрын

If you told them you wanted the part replaced/didn't ask for diagnostic, they did exactly what you asked.

@maximeparent3004 10 ай бұрын

@@christopherrosas2738 The way i presented it is: ''i made my research and i think it is the crank position sensor, but you can check everything else for other issues.'' So he replaced the sensor, the coolant tank because there was a small whole in it, and put a new starter because it was dead. So i can't really be mad at him. Next time i'll just cut it short and say the issue and let him diagnose everything himself.

@grayparatrooper 4 ай бұрын

I bought a whole x5 front suspension control arms the works for a clunky noise, had it all replaced by the tech he goes got it all done but that didnt fix your issue you just need this other part which was like $70 but he had to go back in to stuff he had already done and cost me more $. I would have appreciated he diagnosed it before hand but its my fault i didnt really tell him to but one would assume they would check everything first. O well i have all new front suspension now lol

@Noahkinz 10 ай бұрын

Congrats on 100k Car Ninja!!

@thumperjdm 10 ай бұрын

Enjoying my first cup of morning coffee while watching a new Car Ninja video. A day doesn't start much better than that! Congrats on a well-deserved 100K subscribers!

@PHFilms3 10 ай бұрын

I thought I was the only one who enjoyed watching leaking gaskets with my morning coffee. You must be a BMW owner as well

@thumperjdm 10 ай бұрын

@@PHFilms3 Hehehe....Audi. 😁

@ty2007 10 ай бұрын

Johnny is the best. Way better than the "other guy" who complains all the time. I wish my proximity to Johnny was closer.

@houseofno 10 ай бұрын

Congrats on 100k Jonny! It all comes back to that classic question: "If you think you know everything, tell us again why you're paying a specialist for HIS expertise?"

@blaketindle4703 10 ай бұрын

Congratulations on 100K Jonny! You run a clean, professional shop! Best mechanic I’ve had the pleasure of watching work!

@12yearssober 10 ай бұрын

Congrats on 100K!!!

@ThomasSchick 10 ай бұрын

Congrats 100K! …damn good show!

@TorqueTactical 10 ай бұрын

Just a little bit of brake cleaner..hahaha..

@windycityben4850 10 ай бұрын

You do good work man! I love giving an engine bay a good brake clean bath after a big oil leak repair 😂.

@johnburns6422 5 ай бұрын

Wonderful job makes it so easy watching him and he is NOT afraid to get his hands Dirty , Why not ? it,s part of his Trade . Thanks again ☘☘☘

@scotthutcheson1893 10 ай бұрын

Great work!!!! Your level of patience on these projects always amaze me.

@djborud 10 ай бұрын

Fun to watch you work!

@bilborg 10 ай бұрын

congrats on 100K !!! Love the channel. Skills + proper attitude.

@scottross6652 10 ай бұрын

I enjoy your content, working on cars that are neglected must get frustrating ...

@scottcornish3462 10 ай бұрын

Congratulations Johnny, I always enjoy your videos and appreciate how professional you are!

@stratonarrow 10 ай бұрын

You're an honest man. Sooo many mechanics would've been like "supercharger? ...ok then!" Congrats on 100k subs too!

@bigmurff6439 10 ай бұрын

I love the way R53 Mini's drive. They drive like little go-karts, but working on the engine is always a bit of a pain. No working room! They also like to leak oil from the crank sensor o-ring, that's common also but must remove bumper and move rad support to get access to it

@ONLYGREE 10 ай бұрын

As a customer I'm always right even if I'm wrong I'm always right 😂

@lashlarue7924 10 ай бұрын

0:42 The Ninja is a stand up guy, I'd work for him.

@BobOMKE858 10 ай бұрын

Congratulations on reaching 110k subscribers. Your work ethic and attitude are a credit to your profession.

@jimcondray4632 10 ай бұрын

Congratulations on hitting 100K! I enjoy your videos!

@uglysteve1 10 ай бұрын

Thank you for posting this. Love the insights.

@charlesdalton985 10 ай бұрын

Congratulations on the 100K - well earned and well deserved!

@OB928 10 ай бұрын

Amazing your shop can stay clean with so many cars coming in leaking like a sieve.

@brucesheehe6305 10 ай бұрын

Keep on keeping on!

@GrandMoffJoseph 10 ай бұрын

And congrats on 100k, Ninja!

@zachhersh8791 10 ай бұрын

savage brake cleaner sprayer

@waynekaminski5438 10 ай бұрын

Car Ninja reminds me of the shop I have gone to for the last 20 years (Carlos at Foreign Auto Care in Concord, CA).

@bracklemcgee6299 10 ай бұрын

Congrats on the 100k subs!!! Look forward to all your videos. Keep them coming!

@lewisreinhold6398 10 ай бұрын

I love watching your videos Jonny! As the owner of many BMW’s over the decades I can relate! Congratulations !

@moolilyfarm 10 ай бұрын

FYI...while working in a metal fab shop for over 15 years, we used emery cloth sandpaper to remove metal slivers (splinters) ...use different straight line directions of sanding until gone

@dougsrosen 10 ай бұрын

You're great Jonny!

@racerboy2212 10 ай бұрын

Another job well done!

@SpaceTech54 10 ай бұрын

Congrats on obtaining 100,000 Subs!!! Good Solid Content!!

@GregVT 10 ай бұрын

Congrats on 100,000!!! 🎉🎊🎈

@RandySmith-iz1ml 10 ай бұрын

Thanks for the video Johnny, keep them coming!

@ralft.1615 10 ай бұрын

Powersteering coolingfan 😂 Who invented that haha

@sjanninck 10 ай бұрын

Thanks Johnny! Love the R53 content.

@oiygfdxssfgg 10 ай бұрын

You do great work Jonny

@markmoore236 10 ай бұрын

I watch your channel and I learn something,is the reason I subscribed

@volvo24091 10 ай бұрын

Grimiest car I ever saw Johnny work on. You could be forgiven for thinking he only works on nice fancy Euro cars.

@neildean7515 8 күн бұрын

Congratulations on the 100k Subs.. i am always surprised that you guys never ever wear gloves dealing with oil and many other chemical liquids.. i wouldn’t want to take the risk to my health personally.. Anyway, love the channel, thank you for your education & entertainment

@chrisknight3681 9 ай бұрын

Wish I had an experienced mechanic around here. Not just a bmw shop either.

@topdog19945 10 ай бұрын

Just did the driver side CV axle, oil pan gasket #2, and fixed up the exhaust on my 05 R52.

@mikeboone4425 10 ай бұрын

You've earned you 100K award with great content . Happy Trails

@wallacegrommet9343 10 ай бұрын

Minis! A blast to drive, a pain to fix

@winch1587 10 ай бұрын

Really love your content and how you work.. Wish there were more videos more often, mixed with your team too. Keep up the good work (repairs and videos). Thank you Mike, for your hard work of feeding us on time.. 😂

@timothyhays1817 10 ай бұрын

German engineers love their special tools.

@overboostn 10 ай бұрын

Mike is like, I'll take editing over working on German cars.

@fitter70 10 ай бұрын

Awesome job! You should be a teacher...you have so much patience.

@mikehatch2114 10 ай бұрын

I enjoy your channel . Perhaps you could post more often ? Things you might think ordinary, most people would like to see. I have learned a lot by watching things being taken apart and put back together again.

@truthboomertruthbomber5125 10 ай бұрын

About 1985 I was a service advisor for a Honda dealership in Decatur GA. There were 2 of us. One day a guy brings his car in and Don is his SA. The guy says he needs his tires balanced. Don writes it up - Balance tires. We were able to do it while he waited. He drives off and is back in 5 minutes raising hell. It got all the way up to the service manager. The guy was livid. I enjoyed Don getting a bunch of grief as he was a jackass. That era of Honda’s had a bad problem with warping rotors. And you had to turn them on the car. The rotor was integral with the hub and the hub was a tight press fit into the bearing. If Don hadn’t been such a dipshit he would have asked why the tires needed balancing and the car would have been properly repaired and all the drama would have been avoided.

@rubezahlmountainworks7974 10 ай бұрын

I just go straight to the razor blade to dig out the splinters.

@superpoon16 10 ай бұрын

I see how small engine bay is not easy to fix at all nice work. Sheer 👍

@sameftek9799 10 ай бұрын

Nice clown Beetle. 😂 great videos keep them coming

@kiwizz2177 10 ай бұрын

Always great videos, Jonny just sticking to his core business and not promoting “junk” like video games , razor blades , coffee, hair growing lotion , wallets and what not. So many car KZfaqrs out there who’ve fallen for that BS , so irritating!

@realcarninja 10 ай бұрын

Most everyone can agree that those ads are a bit annoying. Truthfully, doing them can pay pretty well and most car You Tubers put money into creating their videos (buying cars, tools, parts, travel, etc.) it's not out of line that they take an opportunity to get some kind of return on their investment. It's not that they're falling for anything.

@kiwizz2177 10 ай бұрын

If a car KZfaqr promotes something related to his business, like handy tools , I get it. But if they’re promoting something like jewellery or razor blades , that’s just totally ridiculous and annoying! And lots of them out there doing that BS. If that starts happening only thing you can do is unsubscribe!

@PeterAngles-jq7gr 10 ай бұрын

@@realcarninjait's your channel and your content. This is my first time viewing one of your videos, but you're providing information and should make something off it if you like.

@GrandMoffJoseph 10 ай бұрын

"the customer is always right" is probably one of the most godawful turns of phrase to ever come into existence.

@davidkroth 10 ай бұрын

Ninja uses the Mountain flex ratcheting wrenches.

@seinundzeiten 10 ай бұрын

that is why customers are not mechanics

@billystpaul8907 10 ай бұрын

Congrats on a 100K. I have watched your channel since the beginning. Always enjoy watching your videos and a pleasure to see you work on a car or SUV. I am always amazed at the number of people who buy these not so great made cars...

@TwIn603 10 ай бұрын

113k on a coopers I’ll call that counting your lucky stars usually 💩 the bed at 70k lol. Great channel!!

@SplosionMovies 10 ай бұрын

I always tell the mechs “it does blablabla” rather than “it needs bleblebleh” cause i’ve been wrong before 😂

@Bimmerguy88 10 ай бұрын

Well done car Ninja!!!! On to the next one!

@landonhoover4668 10 ай бұрын

When I can't get a splitter out - I use a nail clipper to open it up or remove the area.

@therockwellhour3401 10 ай бұрын

Congratulations on 100k subscribers! I have 3 questions 1. Why do you always smell the oil before you pour it? 2. What smell should I be looking for? 3. Is there a specific name for the tool to remove the harmonic balancer. I ask only because your very detailed and you usually have a reason why to do or don’t do. I like your way of explaining the process and your dropping jewels on the audience but left that out and I can tell it’s no longer a conscience thought but automatic instinct. Thanks

@JulianKapa 6 ай бұрын

That was coolant he smelt and poured. Not sure why he smells it because he seems to use plenty of it, so it won't get old on the shelf. After some years of being used, it can smell bad.

@risinbison1106 10 ай бұрын

That thing leaks oil like the Exxon Valdez.

@Stahodad 10 ай бұрын

Nice work! No drama....😊

@domfer2540 10 ай бұрын

Remember the days you did not have to remove the wheels to work on the engine

@TwoDollarGararge 10 ай бұрын

That's the way German cars are they've always for the most part been designed like this since the 70s

@herrbrahms 10 ай бұрын

Admittedly, FWD cars do require removing a wheel for many major services. Try getting access to the front crank bolt without removing a wheel on a 30 year old Honda and see how far you get.

@JulianKapa 6 ай бұрын

There's room in the front wheel well for the wheel to turn, so there's enough room to fit a breaker bar and socket there between wheel and crank bolt.@@herrbrahms

@paulwilson5227 10 ай бұрын

Nice work..

@Rockinrn 10 ай бұрын

Great videos. I wish you continued success!!

@ron8566 10 ай бұрын

Johnny - I’m surprised that you’re not a “glove guy”.

@RealRickCox 10 ай бұрын

Ya can't lump all of us into one box. I've never been incorrect in my diagnosis on my BMW. :D One thing that is always guaranteed.... if it's broken, and it's a BMW, it's going to be expensive.

@arboris 10 ай бұрын

Thanks for the upload

@janry70 10 ай бұрын

Congrats👍

@bmwpete65s55 10 ай бұрын

Hope the customer is happy that the bill is a lot less than he expected! A supercharger replacement would have been $$$$.

@JAM_2024 10 ай бұрын

One thing I learned after working many years in the customer service industry, the customer is usually wrong!

@henryrodier8024 10 ай бұрын

Almost would not want to put that nice new part on that grimy beast

@philb707 10 ай бұрын

LOL

@violinmiata 10 ай бұрын

Try a rare earth magnet on metal splinters. Works a charm unless it’s copper or aluminum

@Nothing_to_see_here 4 ай бұрын

I thought that engine knock was a bitchin drum intro at first😂

@nosetdirection 10 ай бұрын

I have a 2003 Base and a 2005 S Cabrio, I love the first gen Minis!!

@nosetdirection 10 ай бұрын

Jonny is in Kansas and you are in south Carolina, scammer!!@ClickOnProfile05

@waynegalvin4639 10 ай бұрын

Working on a Mini is almost as hard as working on a PT cruiser!

@marc5460 10 ай бұрын

tnx for the video

@lutomson3496 10 ай бұрын

Leased a Mini years ago, had so many problems with it under warranty, and when I tried to turn it in to the dealer they wouldnt take it...had to make an appointment at another dealer for service work, and I left it with them and the keys told the lease company it was there, what a POS

@motheolebelo 10 ай бұрын

Congratulations Car Ninja and Team on 100k SUBS. Love the content and always look forward to new video upload and knowledge sharing. Has the 100K plat card arrived from KZfaq?