Learning how to handle feedback and complaints and why managing these is important to quality care.
Looking for tailored training and resources for your aged care staff? Contact us to have a chat about how we can help: cdcs.com.au/co...
This video was developed as a collaboration between CDCS, the East Arnhem Regional Council (EARC) aged care staff and management, and iTalk Studios. It was funded by the Australian Government Department of Health and Aged Care as part of an SDAP project.
This video is designed to help people considering working in aged care and can be freely used by educators or organisations who wish to promote working in the aged care sector.
It is advised that the facilitator guide support materials for the videos in this series should be accessed and utilised as these videos are designed to promote discussion only, and do not necessarily cover all aspects of a specific topic. Facilitator Guides can be downloaded from the CDCS website here: cdcs.com.au/in... or from the Department of Health website.
Note: The context and setting of these videos is that of rural or remote Indigenous communities, but the content is often applicable in other settings.
Story: Carrie Akhurst & Christopher Brocklebank
Cultural and contextual advice: EARC aged care team
Illustration: Blaise Dehon
Animation: Tim Adlide
Principal Voice Artists:
Judith: Ruth Henderson,
Lance: Nathan Robb,
Samuel: Matthew David,
Enid: Nicole Candian,
Tamika: Tiffany Dimmack