Reject Them Gently (Using No-Oriented & Calibrated Questions)

Рет қаралды 67,988

Жыл бұрын

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What are "No-oriented questions" and how do they work? Why is it better to ask questions that get the other person to say no instead of yes? Chris Voss, Derek Gaunt, Brandon Voss, and Sandy Hein all answer these questions and more in this in-depth look at No-oriented questions.
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About The Black Swan Group
Founded and led by former lead FBI hostage negotiator, Chris Voss, the Black Swan Group has 10+ years of experience working with companies and individuals on taking their negotiation skills to the next level. Chris’ book, Never Split the Difference, is a Wall Street Journal bestseller and has sold over 2 million copies worldwide. Our expert team of coaches discuss everything from silence techniques to influential empathy.
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Thanks for watching!

Пікірлер: 62

@ScottCommon632 Жыл бұрын

For 2 weeks I couldn't get a client to pick up the phone, connect with me, or call me back. Used 2 "No questions" back to back in a text. (30 seconds apart: "Is tomorrow a bad time to come out for the consult? // Do you want to cancel my service at this time?). // 2 minutes later the phone rang. It was my client with a soft accepting tone of voice and a desire to make a committment for our next appointment.

@gregorykhan4182 Жыл бұрын

Great

@snarlynx1 Жыл бұрын

You love to hear it.

@michelebarrett349 Жыл бұрын

These videos changed my life. My employer has just paid for me to do some classes in my industry

@larspanky Жыл бұрын

Framing no questions has changed my life. It works in emails too. Amazing!

@skionen1781 Жыл бұрын

Wow how cool, I think is one of best reverse psychology phrase to persuade without coming across like u trying

@skionen1781 Жыл бұрын

Don’t even consider trying these methods unless you want to supercharge your persuasive power

@sunriseeternity300 Жыл бұрын

Voss is such a great communicator

@leslieaharden6183 Жыл бұрын

So agree. Integrity is paramount.

@YourMindinBloom 9 ай бұрын

Being angry makes me dumb....love this

@aydenhall4587 Жыл бұрын

"Would you be against telling me more about this" "Is now a bad time"

@pawegrabowski8383 Жыл бұрын

Thank you for your work. Learning kilograms of pure gold.

@Arquaizt Жыл бұрын

This is a great collection. Just Gold!

@steel_flow7 Жыл бұрын

It feels like people now need these skills the most, in the time where we are connected the easiest we should know how to communicate as effective as humanly possible. All the tools in the world are in the palm of our hands thank you for what you do Mr.Voss and thank you for assembling a team of true badasses to help us become blackswans!

@abcxyz9 Жыл бұрын

😊😮 luck

@mattlynch642 Жыл бұрын

This is outstanding, THANK YOU BOTH

@user-dz1rc4wk2t 6 ай бұрын

I love these

@a1droneservices977 Жыл бұрын

Awesome content. Thank you for sharing

@NegotiationMastery Жыл бұрын

Thanks for watching!

@VulcanOnWheels Жыл бұрын

15:16 I would ask why. 40:44 Then what *is* your way? I love your videos, but I am sorry there's some static in the sound. It sounds like the mic gain is too high.

@farhanquraishi7024 Жыл бұрын

I keep getting internal resistance from my colleagues - that it's too harsh and it's annoying to them to ask questions in the no - i.e. would you disagree, are you opposed to, etc...

@albertoleecarranza9477 Жыл бұрын

It's because it's alien to them... Sales people ask yes questions for programming... "No" questions bypass critical factors.

@gregorykhan4182 Жыл бұрын

I agree that it's alien to them. The correct tone of voice has been critical to me. I have had fun with it just by being playful.

@HowtoRestoreHeadlights Жыл бұрын

“Seems like you have a reason for saying that?” See what they say. Get more specifics on why they feel that way

@kenlinden9621 Жыл бұрын

Yes as a 'tie down'... think about how Gulliver felt when he was 'tied down'...

@jameslay6505 2 ай бұрын

Imagine relying on yes momentum to get someone to take something to the copier? "Do you think the sky's blue? Do you hate bad drivers? Could you take this to the copy machine for me?"

@dgreenapple Жыл бұрын

I've watched your master class twice and many of your KZfaq videos. I use many of your techniques successfully in interacting with customers and prospects as I sell. That said, many of your use-cases on videos don't map to real life negotiations -- particularly the 'hostage' scenarios. I'm interested to hear about 'regular life' things, not "You have one hour or I kill her". Customers don't say things like that.

@annaeverette8960 Жыл бұрын

You're right. In regular life, not everyone would be willing to give you an entire hour.

@dgreenapple Жыл бұрын

@@annaeverette8960 Ha ha! That's funny!

@kristinlindgren8401 11 ай бұрын

… I was in my 30s, sitting in a bar with a bunch of ladies, a table of men sent over a round of drinks, then came over and asked if they could sit down… After I responded they walked away happy…. The women commented, wow your good! 😂😂

@NegotiationMastery 11 ай бұрын

That's amazing!

@DJRAJEE Жыл бұрын

amazing

@NegotiationMastery Жыл бұрын

Pretty cool stuff right?! Thanks for watching

@JoshebMangru 5 ай бұрын

In Genesis 3, Ha Satan, the serpent, ask the woman a question, to get a no from her. This stuff you are teaching is deep...

@moonlight-zn9ty Жыл бұрын

how would u get past language barriers in these questions? saying "seems" isnt as frequent/natural in my language.

@nickhayley Жыл бұрын

"Its like you're saying..."

@moonlight-zn9ty Жыл бұрын

@@nickhayley yeah still doesn't sound right. Even when said like that. That's what I meant.

@mediumman-nf4ii 4 ай бұрын

None of this works on strangers o They just see straight through it.

@user-dz1rc4wk2t 6 ай бұрын

Watch circumstances where people use rebel and humility, they are trying let your guard down, and possibly manipulate you life not easy, people are complicated, you can't possibly know what another has exp, giving unasked advice ( not qualified) ect. Civility. Kindness is earned trust depending on person, earned if at all . Can you talk about pattern disruption

@AEVMU 9 ай бұрын

When I am presented with ''no'' questions, I see right through it as a fake sales tactic. It immediately seems rehearsed and just another form of soft pressure which is even more annoying to me than being direct in a calm and non threatening way. I am honestly surprised this works for so many people. I suspect its not the actual ''no'' question, but asking in that way changes the entire vibe and its really the vibe that matter. Just be polite, calm, and non threatening, the rest doesn't matter. People want autonomy, but they want to not feel threatened even more. If the FBI guy had a different voice, a different tone, a different accent, he would be much less successful. Leading, non threatening questions are just the tip of the iceberg.

@ThomasMiller-wr7gi Жыл бұрын

How do I get an answer when someone has disappeared after contact? Label: it seems like you don't want to proceed further.... is this a good direction?

@NegotiationMastery Жыл бұрын

It sounds like our training would be a great fit for you. Go to the quiz on our website to discover which kind is right for you: bit.ly/3N9MhWc

@hiei29 8 ай бұрын

Yes vs No Oriented Questions: 20:40

@michaellang9066 Жыл бұрын

Is there anyone who has a list for Business/cold calling with no questions?

@MikeHunt-rw4gf Жыл бұрын

Algorithm.

@snowmanarc Жыл бұрын

People who want to improve in this skill set are fewer than those watching tiktok and mrbeast. Not everyone buys Rolls Royce.

@snowmanarc Жыл бұрын

If i meet my target this year I'll be taking the classes at Black swan

@deerwolfunlimited Жыл бұрын

Bargain with themselves so you don't have to. Doing not doing?

@Robluuuuuuuuk 9 ай бұрын

Asking How instead of Why... uggh!

@javierdanielmoreteau8522 Жыл бұрын

TANNED SWAN MAY SOUND BETTER

@amieerothrock1839 Жыл бұрын

Ummm no

@HowtoRestoreHeadlights Жыл бұрын

Seems like you have a reason for saying that?

@tomjeff1743 10 ай бұрын

Why are "why" questions bad? Lol

@NegotiationMastery 10 ай бұрын

It can come off as accusatory and make your counterpart defensive.

@tomjeff1743 9 ай бұрын

@@NegotiationMastery i very much appreciate your thoughtful and helpful response. Best wishes for your continuing success.

@cocoasableaga 4 ай бұрын

Half of the video has a crap audio.

@Gitohandro Жыл бұрын

Chris looks like he's seen one too many negotiations 🤣 get some forehead cream or something. Still waiting to hear your dj voice

@KT-gi9do Жыл бұрын

I don't like Tony Robbins at all. I'm fed up with the hyped up, pretentious MLM con. How about we start promoting real intellectuals, instead of imitating gorillas?

@daniellesoulard5215 11 ай бұрын

Tony Robbins is insignificant as far as most people are concerned