Relationship Management | Definition, Types, and Importance of relationship management

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Relationship Management | Definition, Types, and Importance of relationship management

Рет қаралды 10,733

Күн бұрын

In this video, you will learn " What is relationship management?".
Relationship Management is a strategy in which an organization builds and maintains good and positive relationships with its customers, clients, partners, suppliers, and employees.
Topics you are going to learn are:
1. Introduction/definition of relationship management.
2. Process of Relationship Management.
3. Four types of relationship management.
4. Conclusion of relationship management.
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#relationshipmanagement #crm
0:00 Introduction
0:12 BUILDING & MAINTAINING
0:59 Process of RELATIONSHIP MANAGEMENT
1:22 Understand NEEDS
1:39 Establish COMMUNICATION
1:57 Develop TRUST
2:49 Seek FEEDBACK
3:11 Continiously IMPROVE
4:39 Third EMPLOYEE RELATIONSHIP
5:07 Fourth PARTNER RELATIONSHIP MANAGEMENT (PRM)
5:43 Importance of RELATIONSHIP MANAGEMENT
6:12 Enhanced CUSTOMER EXPERIENCE
6:48 Risk mitigation in SUPPLY CHAIN
7:09 Employee ENGAGEMENT & PRODUCTIVITY
7:26 Brand REPUTATION & IMAGE
7:47 Adaptation to CHANGING MARKETS

Пікірлер: 6

@DerrickSampson-f4i 26 күн бұрын

I appreciate the information provided in this video. Actually learned there are four types of Relationship Management. I was seeking a good definition of Relationship Management. A great help!

@achiniwathsala9490 8 ай бұрын

'm studying Human Resource Management. These videos help to easily understand what I learn. Really appreciate voice controlling, applying images and relevant videos with the session. Thanks a lot and keep going..

@AnkurSharma-lp3jz 8 ай бұрын

Process of relationship management : 1. Identify stakeholders 2. Understand needs 3 establish communication 4 develop trust 5 deliver value ( by providing high quality product ) 6 maintain regular contact 7. Seek feedback 8 continuously improve Types of relationship management 1 CRM 2 SRM SUPPY RELATIONSHIP MANAGEMENT 3 Employee relationship management 4 Partner relationship management Importance of relationship management 1 customer loyalty and retention 2 enhance customer experience 3 increase sales and revenue 4 risk mitigation in supply chain 5 employee engagement and productivity 6 brand reputation and image 7 Adaptation to changing market