Removing & replacing parts for Victus by HP 16-d0000

Removing & replacing parts for Victus by HP 16-d0000 | HP Computer Service

Рет қаралды 135,580

Күн бұрын

In this video, we will see how to repair and replace various parts when servicing or upgrading your Victus by HP 16-d0000 computer. Follow the steps in this video to properly remove the specific parts and then safely install the replacement parts for sustained or improved performance. You can directly skip to the specific chapters in the video corresponding to the parts to be repaired and replaced.
Chapters:
00:00 - Introduction
00:11 - Base Enclosure
00:56 - Battery
01:54 - M.2 Solid State Drive
03:13 - Memory Module(s)
03:59 - Right Speaker
04:52 - Left Speaker
05:45 - Card Reader Board
06:45 - Heatsink
08:18 - Wireless LAN Module
09:46 - Fans
10:41 - USB Board
11:27 - Motherboard
13:10 - Touchpad Board
14:44 - Display Panel Assembly/Top Cover
18:02 - DC-in Connector
18:56 - Display Bezel
20:10 - Display Panel
21:54 - Display Panel Hinges
23:24 - Support Bracket
24:09 - Webcam
CAUTION: Improperly installing or replacing parts could damage your HP device or void your warranty. Before replacing any parts, check your warranty.
For other helpful videos go to / hpsupport .
More support options for your HP device are available at hp.com/support.
For step-by-step guidance, connect with our Virtual Agent: virtualagent.hpcloud.hp.com/?...
Continue the Conversation:
SUPPORT FORUM: hp.care/SupportForums
FACEBOOK: hp.care/FacebookSupport
TWITTER: hp.care/TwitterSupport
INSTAGRAM: / hp
LINKEDIN: / hp
#HPSupport #HPComputerService #HPvictusLaptop #HP
SUBSCRIBE: / hpsupport
SHOP NOW: www.hp.com/online-store
HP PARTS STORE: parts.hp.com
About HP:
HP Inc. creates technology that makes life better for everyone everywhere - every person, every organization, and every community around the globe. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze.
This video was produced by HP.
Removing & replacing parts for Victus by HP 16-d0000 | HP Computer Service
• Removing & replacing p...

Пікірлер: 650

@Roman9441 2 жыл бұрын

This is very good guide to maintain laptop, I wish many brand do this

@HPSupport 2 жыл бұрын

+Nuttapat Vimolratana Glad to know that the video was so useful to you!!

@broadsword6 2 жыл бұрын

@@HPSupport Wow HP. Kudos to you for the repair guide! Definitely puts this laptop higher on my list of choices for a purchase. More manufacturers should do this.

@gigige5928 2 жыл бұрын

I just got this laptop and went with HP for the first time, this video is an excellent tool for customers, also the actual video quality, narration and overall content is great. it's has come to the time when laptops come with service instructions as detailed as cars, feels like looking at prestigious channel doing work on a bmw.

@HPSupport 2 жыл бұрын

Hi gigi ge, Thank you for your post and interest in our product. Your appreciations and feedbacks helps us to get energized and motivated to serve more customers to provide enhanced support and service. If you require additional assistance, feel free to reply back to us anytime. Regards Vignesh-HP Social Media Support

@charon7320 Жыл бұрын

@@HPSupport hello back. I've search support forums from HP and user forums regarding - what type of thermal compounds, different paste or pads are used behind the heatsink. I came back to this video only because it's mentioned at some point (around 06:50) that there are two types of thermal pastes inside but when opening mine I noticed that there is paste on cpu and gpu and rest thermal pads. I went thru and bought best thermal paste and best thermal pads (thinnest aswel) that consumers can get but not sure about it. I just want to go with best stuff but I also prioritize the stuff that original manufacturer use, so I would like to know exactly what type it is (not brand) but at least thickness of pads ( I bought 0.5 mm )

@blipsnchips4492 2 жыл бұрын

not many companies do this. I commend u for this video.Also this laptop is just pure work of art and beauty in my opinion. I purchased mine as an open box and am very happy. I love the fact theres 2 ram slot as well as 2 nvme slots. One thing thought at 12:20 you say to replace components from old board to new board. I would love to see how this is done. also its easier to refer to a video to see someone doing it than referring to a manual. Having included re-installing the display panel would of been a nice thing to see.

@HPSupport 2 жыл бұрын

+Blips N Chips Glad to know that the video was so useful to you!!

@xanefoster8442 Жыл бұрын

My laptop shows an empty RAM slot and i only have a single Nvme installed in it where both of these came in with it inbuilt. I want to ask that what kind of ssd do i have to buy which would fit in the 2nd second nvme slot because what i search on shopping sites, they show a different size of a storage disk from what it was shown in the video. I would really appreciate the help!

@aguler06 Жыл бұрын

@@xanefoster8442id your laptop 16 or 15 series

@familytriate Жыл бұрын

Wow, not many companies do this, the right to repair the products. This is truly comprimise with the customer, the environment, since you can upgrade your PC. Increases loyalty. Actually I purchased another SSD m.2 hard drive with HP brand thanks to these videos. I would replace the ram with HyperX ram so this OEM company can continue doing videos like this. The detail and video quality and explanation is very clear

@HPSupport Жыл бұрын

Hi Oscar, thanks for contacting! We are delighted to hear that the videos are so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

@msh-l33t 15 күн бұрын

It is very nice to see that HP has provided a full guide to replace and repair parts with detailed explanations. I recently purchased a Victus and it is a big comfort to know that any potential problems can be solved.

@Sirblader11 Жыл бұрын

This video was a lifesaver, thank you for being repair friendly

@HPSupport Жыл бұрын

Hi D R, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

@mykillxx 2 жыл бұрын

This the reason why I will always go with HP Laptops. Thank you :)

@HPSupport 2 жыл бұрын

+Kirigaya Kazuto You're most welcome.

@youtrovert 2 ай бұрын

Thank you so much. It must take some really hard work and lot of time to make such detailed video. Just cleaned my fans and now the temps down by 15°C.

@yudhaxn1195 2 жыл бұрын

What I like from HP is, they have official Video to how open your laptop. Which is very useful for the user who prefer to maintain their own laptop.

@HPSupport 2 жыл бұрын

+Yudha XN Glad to know that the videos are so useful to you!!

@harshg8298 2 жыл бұрын

@@HPSupport What I like from HP is, that when their laptop's are causing issues, their go to for everything is to replace motherboard.

@kindhuman4198 Жыл бұрын

@@HPSupport hp victus 15-fb0777AX does this model has extra m.2 slot for upgrade ...?

@thefolkteal6631 3 жыл бұрын

@HP Support on the product page you provided in response to Darkin Essence, I see that the Ryzen 7/RTX 3050 Ti Victus has a vent present on the right side. However on Best Buy's product page, the Ryzen 5/RTX 3050 variant has no vent present on the right side. Is the vent present on more powerful configurations? Also, is the Victus being worked on in the video above the 3050 variant? Because I don't see a heat pipe extending out to the right side of the Victus.

@HPSupport 3 жыл бұрын

+The Folkteal Please check the specifcation here: bit.ly/2UTZAl7 and bit.ly/3h9F8Fz

@fiskerrubberduck5920 Жыл бұрын

Hi, do both ssd slots have an ssd in there, and does putting in a new ssd effect windows or is there one that doesnt effect and one that does?

@priyankvashiar 2 жыл бұрын

Thank you for this video. Helped me add another m.2 SSD.

@HPSupport 2 жыл бұрын

+Priyank Vashiar Glad to know that the video was so useful to you!!

@robertotroncosoulloa1571 6 ай бұрын

im about to buy the d501la version, and it says it comes with intel. optane and a 512 gb ssd, does the right socket for m.2 is occupied with the optane module?

@o777oo Жыл бұрын

Replaced the DC IN cable according to this instruction. Thanks.

@HPSupport Жыл бұрын

Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video was so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

@cao4830 2 жыл бұрын

Thanks to the IMPORTANT information related to SSD in this video, now I am having a Gen4 SSD running at Gen3 speed in my Victus 16-e0000. Lesson learnt: Always read documents, never trust in other information sources.

@HPSupport 2 жыл бұрын

+Cao Glad to know that the video was useful to you!!

@falkensteinfallen1288 2 жыл бұрын

Now that you saw the video you can switch you gen 4 SSD to the right and get it to run at full speed

@abebahar4620 2 жыл бұрын

@@HPSupport i have victus 16 e0088ax, i have gen4 ssd but still running at gen3 speed

@vishnunandan8940 2 жыл бұрын

@@abebahar4620 replace both positions of SSDs.

@tom_happy17 2 жыл бұрын

@@HPSupport Why it is showing gen3 connection in gen4 SSD slot?

@ambarpathak6237 Жыл бұрын

This is a Great guide! Thanks.

@HPSupport Жыл бұрын

Hi Ambar, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video was so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

@davidecasillo5613 2 жыл бұрын

Hey considering buying the laptop, thank you for the guide, in case i want to replace the wifi card when you say "replace" the screws in general for also the heatsink etc.. do i have to replace them with a new one or i can use the old one. Does the shielding need to be replaces with a new one also or i can use the one i just removed before the change? Removing heatsink and putting it back again (the same old one) require to put thermal paste again? Does removing wifi card with another one make me lose warranty even if the problems i will get with the pc are not because of said change?

@HPSupport 2 жыл бұрын

+Davide Casillo You can use the old screws and shielding. If the thermal paste is dried up, then you can replace it. HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.

@lostplayersnotes 2 жыл бұрын

Can you provide a list of compatible screen panel models / versions? Is it possible to replace 250 nit panel with the 300 nit one without complex program updates?

@HPSupport 2 жыл бұрын

+Roman Zahorui You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

@_Shojin 2 жыл бұрын

Question : is the occupied SSD slot always the Gen4, no matter which Victus 16 model we are talking about ? I bought this computer and want to make sure I buy the right kind of SSD to expand my storage (it hasn't arrived yet so I don't have the documentation or ability to open it and check for myself yet). Thank you.

@HPSupport 2 жыл бұрын

+Shojin Please refer page number 31 of the user manual to know about supported SSD: bit.ly/3smLpRZ

@mariabelennavarro9754 2 жыл бұрын

Hi, thanks for the tutorial. I have a SSD 2.5 SATA, is it possible to install it on the second slot of Victus (16-d0097nr) or does it only accept NVME? Thank you.

@HPSupport 2 жыл бұрын

+María Belén Navarro Please refer page number 2 of the user manual to know about supported storage: bit.ly/3smLpRZ

@sarimfarooq7385 3 жыл бұрын

Is slot 2 for m.2 only for gen4 drives or can it support m.2 gen 3 ?

@keplen3073 2 жыл бұрын

gen 4 also supports gen 3, and gen 3 does support gen 4 as well but you will get lower speeds

@Riya-mv1sm Жыл бұрын

Thank Very very Thank You It's very very Helpful I wish everyone Company Make Video to support and provide basic knowledge of their products to customers

@HPSupport Жыл бұрын

Hi Riya, thanks for contacting HP Global Social Media Support! We are delighted to hear that you like the video so much! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

@lelouchyagami703 2 жыл бұрын

Is the default drive gen4 or gen3? The speeds I'm getting in Crystal Disk fall in between the fastest gen3 drives and slowest gen4 drives

@HPSupport 2 жыл бұрын

+Lelouch Yagami You can check the specifcation of the parts here: bit.ly/3DAK8vK

@el_culea_raja 2 жыл бұрын

Thanks for this video, I have a question: when removing the heat sink in order to replace the thermal paste I have to unscrew it from screw n7 to n1 or screw n1 to n7?

@HPSupport 2 жыл бұрын

+Luciano Pinto Please refer page number 40 of the user manual to know about replacing the heat sink: bit.ly/3smLpRZ

@ivani.cifuentes 2 жыл бұрын

SO USEFUL!!! :D ♥

@HPSupport 2 жыл бұрын

Hi Kal El, Thank you for your post and interest in our product. We appreciate your time you have taken to contact HP Support. Your appreciation and feedbacks, helps us to get motivated and energized to assist customers. We are here to help you with your HP Product and related queries. If you require additional assistance, Feel free to contact us anytime for any HP Product support. In case you want to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link:- www8.hp.com/us/en/contact-hp/ww-phone-assist.html Hope this helps. Keep me posted. Regards Vignesh-HP Social Media Support

@rishabhdsf 3 жыл бұрын

I have ordered the 512gb ssd variant.. Does that mean the other ssd drive will be empty and I can input 1 more ssd there to upgrade my victus?

@arjuns4841 3 жыл бұрын

Yep it has 1 empty slot ig

@DAS-2024 2 жыл бұрын

In my 3060 model the middle screws of heatsink presses against the screw cushion on the back panel, making backpanel bulge very slightly, is it ok ?

@HPSupport 2 жыл бұрын

+Atulya Abhinav Das Please contact our phone support team to fix the issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.

@홀인 2 жыл бұрын

Most useful laptop I've ever used

@HPSupport 2 жыл бұрын

+고양이 You're most welcome!!

@phrog.4809 2 жыл бұрын

On the 16-d00013x 256GB model, which NVME version is used for the SSD already in there?

@HPSupport 2 жыл бұрын

+phrog. Please refer 'Storage' under the user manual to know about the supported drives: bit.ly/3smLpRZ

@charginginprogresss Жыл бұрын

Both SSD slots are Gen 3 on the e00xxnl. The Gen 4 lanes are connected to the USB hub, the integrated graphics and some audio devices. The Gen 3 lanes are for the wifi, the ethernet, the dedicated graphics and the SSDs. Idk why they assembled it backwards, USB doesn't need Gen 4 speeds, and the two GPUs should be swapped as well, the weaker one is on a gen 4 slot while the stronger one is in the gen 3, idk really.

@AtlasBlueSource Жыл бұрын

I have a question, can I install a gen 4 ssd in the gen 3 conector?? Would the lecture speed be afected? As a reference, the ssd that my laptop already has (being the gen 4 ssd that already comes installed) can read pretty much 6500 mb/s, and the gen 4 ssd that I would like to install can read a max amount of 5000 mb/s but I would install it in the gen 3 conector

@HPSupport Жыл бұрын

Hi Atlas, thanks for contacting HP Global Social Media Support! I understand that you need to know whether you can use a gen 4 SSD in the gen 3 connector. I will do my best to assist you. PCIe Gen 4 is backward compatible, so a PCIe Gen 4 device connected to a PCIe Gen 3 system will function normally at PCIe Gen 3 speeds. Binu_HP Social Media Tech Support

@pierredeflaux2112 2 жыл бұрын

Any faster way to remove the display bezzle just to unfasten the hinge nuts and lubricate it? People are overrtalking about screen woobling, but preventing future broken hinges should be at the core of the debate here. Too much wooblig = hinge nuts too tight!!

@hepwho4785 2 жыл бұрын

hey, i think i bent one of the pins in the battery 12 pin connector thing, i have the same model as in the video, are there any fixes or what should i do?

@HPSupport 2 жыл бұрын

Hi HepWho, Thank you for your post and interest in our product. We appreciate your time you have taken to contact HP Support and We apologize if you had any inconvenience. I'm sorry to hear about the experience you've had. I'd like to help you with your HP Product and related queries. For this issue, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please follow these steps to reach HP Phone Support: Step 1. Open link: support.hp.com/us-en/contact-hp?openCLC=true Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the Local Contact Options. In case you want to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link:- www8.hp.com/us/en/contact-hp/ww-phone-assist.html Hope this helps. Keep me posted. If you require additional assistance, Feel free to contact us anytime for any HP Product support. Regards Vignesh-HP Social Media Support

@shaferbro 9 ай бұрын

hey is there any information on replacing the keyboard? I noticed that it is not covered in this video

@HPSupport 9 ай бұрын

Hi there, thanks for contacting HP Global Social Media Support! The top cover with keyboard remains after removing all the parts! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu-HP Social Media Tech Support

@baselextreme4pc676 2 жыл бұрын

Hello, I bought the VICTUS by HP VICTUS 16-d0655ng. I want to add more stores. Is a 2nd SSD 2TB supported? In the Vedio (2:26) you can see that in addition to the M.2 SSD and fan, there is a SATA connection. Can you connect an ssd 2.5 here? Please answer. Many Thanks

@HPSupport 2 жыл бұрын

+Basel eXtreme4pc Please refer 'Primary storage' under the user manual to know about supported drives: bit.ly/3smLpRZ

@OfficialiGamer 2 жыл бұрын

Appreciate this! just ordered my new Victus today! replacing a my primary gaming laptop, but still using my 2017 Elitebook 1040 g4 for general stuff.

@HPSupport 2 жыл бұрын

+Official iGamer Glad to know that the video was useful to you!!

@harshg8298 2 жыл бұрын

Please cancel your order. If and when you start to have any problems with your laptop, their only solution to everything is to replace motherboard again and again. Worst buy of my life.

@OfficialiGamer 2 жыл бұрын

@@harshg8298 I absolutely love mine, sorry you are having issues.

@user-jm7xx3wt5e 2 жыл бұрын

Hello, i have an HP Victus 16 e0059ur, and this laptop overheats very much when I don't play games 60-70 degrees, with games 80-100 degrees, the fan makes a lot of noise, can you tell me what the reason is?

@HPSupport 2 жыл бұрын

+Наталия Крут Please refer to the instructions mentioned under this document to fix this issue: bit.ly/3AS7XNK

@HPSupport 2 жыл бұрын

Hello Mayra, I just came across this post. Thanks for your interest in our HP units. Could you please help us with your country? I'll assist you with all the required details accordingly. Regards, Damini- HP Social Media Sales Specialist

@adarshverma8847 3 жыл бұрын

When will this laptop and HP omen 16 come to India? Most of us can not wait any longer and have to go for Asus Tuf A15 2021 even though we don't want to. At least give us an approximate month of release in India?

@HPSupport 3 жыл бұрын

+Adarsh Verma Please keep checking it here: www.hp.com/in-en/home.html

@TORTLESSS 2 жыл бұрын

cool i can repair and upgrade the laptop, #1 on my shortlist

@HPSupport 2 жыл бұрын

+l m Welcome!!

@rolandnaazie9442 10 ай бұрын

My 2021 Victus 16 display bezel around the hinge ha opened up without any fall, how do I solve this?

@HPSupport 10 ай бұрын

Hi Roland, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the display bazel of your notebook. Due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/45Z8OM2 Binu-HP Social Media Tech Support

@avasolaris1 Жыл бұрын

I installed a Samsung SSD 980 in the rh slot(empty) of my Victus 16 but the drive is not seen by the system, except in device manager,where I am informed that the drive is working properly. It is not seen in disc management or any of the other places one would see it . Thus I cannot initialize ,format or anything else with it. Any ideas or solutions on this ? Thanks

@HPSupport Жыл бұрын

Hi Michael, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your notebook as it is not recognizing the drive. I will do my best to assist you. Please perform updates via Windows and HP Support Assistant as mentioned below to fix this issue: Step 1 Windows Updates - 1) In the search box, type and open Windows Updates. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Step 2 HP Support Assistant Updates - 1) In the search box, type and open HP Support Assistant. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Binu - Social Media Tech Support

@danschuster5625 2 жыл бұрын

Great video! Does this guide also cover the 16z-e000? Thinking of ordering that model number from the HP site. What is the maximum amount of ram and max speed the Victus can use?

@HPSupport 2 жыл бұрын

+Dan Schuster You can try the steps mentioned under the video on this notebook. Please refer page number 20 of the user manual to know about the supported memory: bit.ly/3kB9Kl7

@harshg8298 2 жыл бұрын

Don't buy Victus, it's a faulty model. My money has been wasted. I have raised complaint for my issue so many times, their only answer is to replace motherboard again and again. All my problems are still the same. Plus they haven't made this model available in offline stores, why is that? This is trap. Don't fall for it.

@Yuls96 2 жыл бұрын

@@harshg8298 can't blame the model for your faulty laptop... I bought mine on a mall 3 months ago, so it was "offline". I've even replaced the ram and ssd, and everything is working like charm.

@meghadrimukherjee3061 2 жыл бұрын

Harsh, noob man. Spreading false news. Who the hell will believe you. You must have damaged your mother board by yourself.

@Rrrrrrraaaaahhhh 2 жыл бұрын

One question, is the wireless lan module basically a wi-fi card? because if so is it possible to replace it with a different model?

@HPSupport 2 жыл бұрын

+Zeukiso Is a Tampon Perhaps the biggest difference between a wireless PC Card and PCI adapter is their installation. PC Cards are designed to be easily portable and removable, while PCI cards are usually fragile components that are designed for internal use only and require a computer to be opened up before they can be installed.

@CZHengelo Ай бұрын

I've got a Victus 16-e0222nd. The screen doesn't seem to be held by a pultab. Neither side has them. I can slightly bend the screen (it's broken anyway) and see under that there are no pulltabs, yet it is somehow connected to the backcover. Any help? EDIT: I found tape/glue on the far edges of the screen, yet no available way to remove it.

@HPSupport Ай бұрын

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the screen of your notebook. This looks like hardware issue, and you might have to get the notebook serviced. So, I would recommend you to contact regional support for repair options. Please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/6055Y0J7z Regards, HP Support

@isanaullahktk Жыл бұрын

I've bought this model & I am super happy with the purchase :) Thanks for the video . I am planning to upgrade. Any recommended 1tb SSD for the second slot & 16GB ram to replace the current one. That would be very greatefull.

@HPSupport Жыл бұрын

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about adding SSD and upgrading memory of your notebook. I will do my best to assist you. Use the HP Parts surfer to identify the part: partsurfer.hp.com/search.aspx And order it via the HP Parts store: bit.ly/3nKMYrs Binu - Social Media Tech Support

@rafaeljamessanchez 2 жыл бұрын

I would like to ask, what is the purpose of the V patterns with mini holes at the top of the keyboard?

@familytriate Жыл бұрын

the patterns are for decoration, but the actual holes are for ventilation. the Victus has active ventilation for GPU and CPU and additionally to that it has these holes in the hot zone. Many portable PCs has that, I have a laptop without active ventilation and I added a fan pointing at those, that keeps the processor cooler and can run faster. Literally a 5 usd upgrade

@DEVVLOGS4 2 жыл бұрын

Can i solve my victus wobbling problem? Is there anyway(change spring hinge or something)??? Pls reply..

@HPSupport 2 жыл бұрын

+DEV VLOGS Please contact our phone support team to fix this issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.

@bahadrcuhadar2518 2 жыл бұрын

after i installed a second ssd into my hp victus 16 (i5 11400/rtx 3050), it won’t boot up, no charging light when i plug the charger in. i tried to boot it up 1-with only the old ssd 2-with both ssds are uninstalled 3-with both ssds are installed 4-battery unplugged charger plugged in 5-battery plugged in charger plugged in none of them worked. there is still no charging light. is my pc dead ?

@HPSupport 2 жыл бұрын

+bahadır cuhadar This document provides possible solutions to many common computer start-up issues. Follow the instructions in this document step-by-step to help isolate the problem and find the most appropriate help: hp.care/2oFlOWC

@saintjudazzz Жыл бұрын

Help! I tried to take off the heatsink. I already loosen the 7 screw and 2 on the side but it still feel hard when i tray to take it off, I'm afraid I'm gonna break it can you tell me what to do?

@HPSupport Жыл бұрын

Hi Saint, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in removing the heat sink. I will do my best to assist you. Please refer page number 41 of the user manual to know about removing the heat sink: bit.ly/3kB9Kl7 Binu_HP Social Media Tech Support

@cowprintsoda4074 Жыл бұрын

How do you replace the keyboard on the laptop? My d key's left metal clip snapped off and now it's not secure

@HPSupport Жыл бұрын

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the keyboard of your notebook. In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu_HP Social Media Tech Support

@chungmanlau 2 жыл бұрын

do we need to unplug battery and drain power before upgrade RAM or SSD?

@HPSupport 2 жыл бұрын

+Chungman Lau Nope. It is not necessary

@missc6826 2 жыл бұрын

Hi I have the 16t-d0000 i7 11800H rtx 3060 Victus laptop with the 512gb SSD w/ 32gb Optane - is this only using 1 m.2 slot? or using both slots?

@HPSupport 2 жыл бұрын

+Miss C It has 512 GB PCIe® NVMe™ TLC M.2 SSD and also han an additional one M.2 slot.

@J4vi3r_Ab3l 9 ай бұрын

What is the thermal putty (the white putty) should I put on my laptop Hp Victus 16?, or where can I buy it?, since the white thermal putty of my laptop is already dry and hard.

@HPSupport 9 ай бұрын

Hi Javier, thanks for contacting HP Global Social Media Support! I understand that you need to purchase the thermal paste for your notebook. I will do my best to assist you. Use the HP Parts surfer to identify the part: hp.care/3QsvJdF And order it via the HP Parts store: bit.ly/3nKMYrs Binu-HP Social Media Tech Support

@satyamrajvanshi2160 2 жыл бұрын

Thanks i upgraded ram on my victus two of em, video came in handy

@HPSupport 2 жыл бұрын

+Satyam Rajvanshi Glad to know that the video was so useful to you!!

@vishnunandan8940 2 жыл бұрын

Which ranking of ram that victus comes by default? x8 or x16

@satyamrajvanshi2160 2 жыл бұрын

@@vishnunandan8940 x8

@satyamrajvanshi2160 2 жыл бұрын

@@vishnunandan8940 16-0030dtx ,i5 11400h and rtx 3050

@bagongkawnt6873 Жыл бұрын

What type of thermal putty did you use on the VRMs? Exact model? Brand?

@HPSupport Жыл бұрын

Hi Bagong, thanks for contacting HP Global Social Media Support! I understand that you need to know about the thermal paste used on your notebook. I will do my best to assist you. Use the HP Parts surfer to identify the part: partsurfer.hp.com/search.aspx And order it via the HP Parts store: bit.ly/3nKMYrs Binu - Social Media Tech Support

@forte8681 Жыл бұрын

Hey! I unplugged the battery when adding one 8gb ram stick, and plugged it again once I finished. Now the laptop won´t turn on without being plugged in with the charger. Please help.

@HPSupport Жыл бұрын

Hi Forte, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the battery of your notebook. I will do my best to assist you. Troubleshoot the battery to see if it needs to be replaced as mentioned here: hp.care/2ogvdjm Binu_HP Social Media Tech Support

@DanielRivera-vd7jh 2 жыл бұрын

I have hp victus 16-d0509la, I want to know if this model has one slot with GEN4 and antoher one with GEN3 ?

@HPSupport 2 жыл бұрын

Hi Daniel Rivera, Thank you for your post and interest in our product. We appreciate your time you have taken to contact HP Support and We apologize if you had any inconvenience. I'd like to help you with your HP Product and related queries. This Victus by HP Laptop 16-d0509la has only one M.2 slot for SSD but can be upgraded up to 1TB SSD. Unfortunately this laptop does not have a internal slot for internal HDD. But you can connect any external HDD and SSD to this laptop. Hope this helps. Keep me posted. In case you want to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link:- www8.hp.com/us/en/contact-hp/ww-phone-assist.html Regards Vignesh-HP Social Media Support

@cliq9119 2 жыл бұрын

is it possible to upgrade the display from a g0hz to a 144hz display?

@HPSupport 2 жыл бұрын

+Cliq HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.

@hoangminhx007 2 жыл бұрын

Useful video for my Victus. But the screen that this machine uses in the form of 30 pin or 40 pin ? Beacuse I want change my broken Display

@HPSupport 2 жыл бұрын

+Rinkitori Savage You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

@ionutmarius4650 2 ай бұрын

can I use any wireless LAN module or I have to use only M34027-006 card? Can I use the M34027-005 for my 16-e008nq? thank you

@HPSupport 2 ай бұрын

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know whether you can use any wireless LAN module on your notebook. I will do my best to assist you. We recommend you to use compatible wireless LAN module. Use the HP Parts surfer to identify the part: hp.care/6056Ybhh6 And order it via the HP Parts store: hp.care/6057YbhhB Regards, HP Support

@vlarity0828 Жыл бұрын

Can we use any type of thermal paste before replacing the heatsink or there is specific type of thermal paste?

@HPSupport Жыл бұрын

Hi Vlarity, thanks for contacting HP Global Social Media Support! Yes, you can use any thermal paste of any brand. Make sure you get a good one that will keep your temperatures down to a minimum. Akhil_HP Social Media Tech Support

@sakibrahman6127 2 жыл бұрын

What size screwdriver is needed to remove the screws off the back?

@HPSupport 2 жыл бұрын

+Sakib Rahman You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, non marking pry tool ● Magnetic Phillips P1 screwdriver

@Gaming_Tayyab18 10 ай бұрын

Hi Hp, I have Victus 16 d0023dx. Could you please tell me how to remove the keyboard from laptop, for cleaning and dusting purposes.

@HPSupport 10 ай бұрын

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about removing keyboard. I will do my best to assist you. The top cover with keyboard remains after removing all the parts. Binu-HP Social Media Tech Support

@Obamas_Elf Жыл бұрын

Genuinely asking, is CPU on the left or right?

@quochoannguyen662 2 жыл бұрын

Can this laptop add a HDD sata? I intent to buy this but i don't know if it can add a hdd, i don't want to move all the stuff into new hard drive tho

@HPSupport 2 жыл бұрын

+Quốc Hoàn Nguyễn Please refer page number 2 of the user manual to know about supported storage: bit.ly/3smLpRZ

@HPSupport Жыл бұрын

Hi Rudy, thanks for contacting HP Global Social Media Support! I understand that you need to know whether the processor is on left or right. I will do my best to assist you. The processor is on the motherboard. Please watch 11:27 - Motherboard under the video. Binu_HP Social Media Tech Support

@peterpumpkineater8397 2 жыл бұрын

What kind of video connector is it to the LCD? 30 pin or 40 pin?

@HPSupport 2 жыл бұрын

+Pete Caubble It has 40 Pin Video Connector.

@cowprintsoda4074 2 ай бұрын

Hey, I have a massive issue with my w key. It does not work, even after many many software updates. I 100% believe it's a hardware issue. Do you have to replace the top cover and the keyboard in order to fix it?

@HPSupport 2 ай бұрын

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the 'W' key of your notebook. This looks like hardware issue, and you might have to get the notebook serviced. So, I would recommend you to contact regional support for repair options. Please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/6059YZA9R Regards, HP Support

@syedkaif3572 Жыл бұрын

Does the Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 have 2 nvme slots (India)? Im getting mixed answers from various sources could u plz confirm

@HPSupport Жыл бұрын

Hi Syed, thanks for contacting HP Global Social Media Support! I understand that you need to know whether Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 have 2 nvme slots I will do my best to assist you. Chapter 5, page 34 of the service manual shows that there can be two M.2 SSD's installed: bit.ly/3kB9Kl7 Binu - Social Media Tech Support

@muse5722 2 ай бұрын

Are the screws on the heat sink meant to make crunchy sounds when they are being unscrewed?

@HPSupport 2 ай бұрын

Hi there, thanks for contacting HP Global Social Media Support! The screws on the heat sink are not meant to make crunchy sounds when they are being unscrewed. Please unscrew it without making any damage! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Regards, HP Support

@Fusions-xl3sh 2 жыл бұрын

What brand of ram should I add with the one that comes with the 8gb

@HPSupport 2 жыл бұрын

+Fusions3789 You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

@astrovic_882 2 жыл бұрын

uhh just a question where can I buy replacement key caps for this keyboard

@HPSupport 2 жыл бұрын

+Astrovic _ You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

@Tom4k00-w6v Жыл бұрын

Is it possible to change the Keyboard from English QWERTY to QWERTY after you bought it? I would like to change it bay hardware

@HPSupport Жыл бұрын

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP notebook? May I know the notebook you are using? Let me know! Binu - Social Media Tech Support

@nuttboj 5 ай бұрын

Is there a way to replace the hinges so that the screen stops wobbling?

@HPSupport 5 ай бұрын

Hi there, thanks for contacting HP Global Social Media Support! My apologies for the inconvenience, in order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - hp.care/3SWon3i Regards, HP Support

@kiampaumalu-malu4491 Жыл бұрын

Hi HP I bought this laptop a year ago, now I got CMOS checksum issue, I already changed motherboard n check with new battery but got same issue as well. What should I do?

@HPSupport Жыл бұрын

Hi Kiampau, thanks for contacting! I understand that you are receiving CMOS checksum error on your computer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3EmbZRp Binu - Social Media Tech Support

@AnujKumar-cj2gm Жыл бұрын

If I Remove the back cover to clean the fans will it void my warrenty?

@HPSupport Жыл бұрын

Hi Anuj, thanks for contacting HP Global Social Media Support! I understand that you need to know whether removing the back cover voids warranty. I will do my best to assist you. HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion. Binu-HP Social Media Tech Support

@MrJbalTero 2 жыл бұрын

Does it void warranty if I just install another RAM module myself?

@HPSupport 2 жыл бұрын

+Jim Well John Balatero HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.

@mahseratokpas631 3 жыл бұрын

This laptop hasn't been released yet, right?

@littlegiant4338 3 жыл бұрын

Yeah

@ruchan_kaan 3 жыл бұрын

Depends on country I guess. In here, Turkey its relased a while ago (around a month)

@PieStudios 3 жыл бұрын

It’s now out at Best Buy.

@lilasapkota1640 3 жыл бұрын

Yeah , It's now been released

@furqaanahmed193 3 жыл бұрын

There is a wobbling issue it seems so

@nethli 3 жыл бұрын

Many reviewers have complained about flimsy display. Hope they rectify it. it would be annoying when we use laptop during travel.

@blipsnchips4492 2 жыл бұрын

I have this laptop. I dont really notice the display being flimsy. What are you traveling on that your noticing the screen being flimsy? Train?

@Naai-Mugam1999 2 жыл бұрын

What about this laptop performance in gaming

@nethli 2 жыл бұрын

@@Naai-Mugam1999 @Jarodtech did a complete analysis. It's not that great review

@blipsnchips4492 2 жыл бұрын

@@Naai-Mugam1999 I've been playing red dead redemption 2 on it and gta5 on medium settings all the way across the board in both games and they are from 60 fps in some areas of the game to normally 80fps. gta Is around 9-100fps usually. for the most part of the game play. Its gpu temps stay under 80c for me. I sit there with a fan on my too since its summer and my house is cool and It runs at 68c while im gaming in my chair or in my bed or while im at my gfs cause i always have a fan on my and when I didnt it never got above 80c. The fan isnt that loud as far as laptops go but you hear it. Ive never heard a silent laptop gaming at full performance setting. While I was gaming with the battery and I dimmed the screen I was still playing the games at 50-70 fps totally playable and it played for about 4 hours until the batter was drained doing this in battery saver mode.

@engineergaming1679 2 жыл бұрын

@@nethli well you can opt for a better display to get 7 ms response time rather than 14 along with 99% sRGB, i have it myself and its pretty nice, although i would like to be able to use this laptop's full potential without having to plug it into a monitor.

@jaydenflender5249 2 жыл бұрын

I have a victus 16 Intel core i5 with GeForce GTX the computer turns off so I try to turn it back on by holding the power button but when I do that the lights glows on the power button but then it turns off how do I fix that

@HPSupport 2 жыл бұрын

+Jayden Flender This document provides possible solutions to many common computer start-up issues. Follow the instructions in this document step-by-step to help isolate the problem and find the most appropriate help: hp.care/2oFlOWC

@moatassemali9249 Ай бұрын

Any tips of how to clean out the dust in the fans without opening the laptop up safely?

@HPSupport Ай бұрын

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! Well, you can use a vacuum cleaner or a blower to remove the dust from the vents but this method may not fully remove the debris, on the other hand opening up and cleaning up the vents seems to fully clean it. Let me know! Regards, HP Support

@yoog35 Жыл бұрын

Hello! I search part number display panel for model 16-e0085ur, with 300 nit brightness (FHD, UWVA sRGB 100, low blue light, eDP 1.3 + PSR, 300 nits, 144 Hz). Please help.

@HPSupport Жыл бұрын

Hi there, thanks for contacting! I understand that you need to purchase the display panel for your computer. I will do my best to assist you. Use the HP Parts surfer to identify the part: partsurfer.hp.com/search.aspx And order it via the HP Parts store: bit.ly/3nKMYrs Binu - Social Media Tech Support

@leonov1507 Жыл бұрын

How do you open the backpannel of the laptop after taking off the screws

@HPSupport Жыл бұрын

Hi Leonov, thanks for contacting HP Global Social Media Support! I understand that you need to know about removing the back panel. I will do my best to assist you. Please refer the user manual of your notebook as it may help you: bit.ly/3kB9Kl7 Binu_HP Social Media Tech Support

@akash0156 2 жыл бұрын

What about bios update problem (black screen issues) mother border dead? Is problem solve or not

@HPSupport 2 жыл бұрын

+akash Please perform recovery as mentioned here to fix the issue. 1. Shutdown the computer. 2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 3. Press F11 once for System Recovery. 4. Choose the Keyboard Layout. 5. Click on Troubleshoot. 6. Go to Recovery Manager and click on System Recovery. Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer.

@mayrarada5511 2 жыл бұрын

help me please, i would like to buy a HP Victus 16-E0045NS 531F3EA, i would like to know if it has an extra slot to add an ssd or does it just have one slot? and how much ram does it support? thank you

@HPSupport 2 жыл бұрын

+mayra rada Please check the specifcation of your notebook here: bit.ly/3KZiyLl

@chayandas7796 2 жыл бұрын

Can you show how to repair a faulty keycap. Or the keycap is same as omen lineup so I can repair it myself

@HPSupport 2 жыл бұрын

+Chayan Das Please contact our phone support team to fix the issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.

@Alexander-mj1ff Жыл бұрын

Wich port has the optane memory? i had the HP 16-d0000 and it comes with optane memory

@HPSupport Жыл бұрын

Hi Alexander, thanks for contacting HP Global Social Media Support! I understand that you need to know about optane memory. In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu_HP Social Media Tech Support

@jimmyca429 Жыл бұрын

hello, does it take away the waranty if I uograde my RAM? thanks a lot

@HPSupport Жыл бұрын

Hi Jimmyca, thanks for contacting HP Global Social Media Support! I understand that you need to know whether upgrading the memory void warranty. I will do my best to assist you. HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion. Binu - Social Media Tech Support

@riddledplayz3525 Жыл бұрын

HP support really nice video really helped me out do you have a place i can get genuine parts for ex fan,display,battery etc

@HPSupport Жыл бұрын

Hi there, thanks for contacting! We are delighted to hear that the video was so useful to you! You could purchase the part from HP. Use the HP Parts surfer to identify the part: partsurfer.hp.com/search.aspx And order it via the HP Parts store: bit.ly/3nKMYrs If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

@rohanthapa5664 3 жыл бұрын

Does it have 2 slots for solid state drive?

@oksowhat 3 жыл бұрын

dekh le bhai samne samne dikh rha h 2 he h

@bushesareuseful 2 жыл бұрын

Would it have been hard to make the keyboard replaceable? Some keys on my victus are acting weird and double typing, and you guys quote a ridiculous amount to fix it. How much to send me a new top cover to fix my keyboard issue?

@HPSupport 2 жыл бұрын

+iAMBushYT You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

@abishekmahat5137 Жыл бұрын

Can I replace the current battery with a better one? The battery only lasts 3 hours max and I need more.

@HPSupport Жыл бұрын

Hi there, thanks for contacting! I understand that you need to purchase the battery for your notebook. I will do my best to assist you. Use the HP Parts surfer to identify the part: partsurfer.hp.com/search.aspx And order it via the HP Parts store: bit.ly/3nKMYrs Binu - Social Media Tech Support

@onkardeokate9863 2 жыл бұрын

I have the ryzen 5600H rtx 3050 Variant and the problem i am facing is with wifi card , i think it is not able to keep the connectivity cause i have seen sudden ping spike and range shown is also very less even after having router close help!

@HPSupport 2 жыл бұрын

+Onkar Deokate Please perform updates via Windows and HP Support Assistant as mentioned below to fix this issue: Step 1 Windows Updates - 1) In the search box, type and open Windows Updates. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Step 2 HP Support Assistant Updates - 1) In the search box, type and open HP Support Assistant. 2) Check for updates. 3) If the updates are available, click on install and restart the computer.

@damhilmn 2 жыл бұрын

Hey bro i have the same problem what do you do now?

@Mooncraft9112 2 жыл бұрын

The touchpad doesnt work on mine the hp support call last 2 hours and didn't fix it

@HPSupport 2 жыл бұрын

+Zachary Morganti Please refer to the instructions under this document to fix this issue: bit.ly/3yP7knq

@aayushmishra5500 2 жыл бұрын

are the memory modules provided 1Rx8 or 1Rx16

@HPSupport 2 жыл бұрын

+Aayush Mishra It supports 16 GB DDR4-3200 MHz RAM (2 x 8 GB).

@ilnico8458 2 жыл бұрын

Whats the max ram and Ssd Storage that can i add in my victus d00018 nl?

@HPSupport 2 жыл бұрын

+Il Nico Please refer page number 1 and 2 of the user manual to know about supported memory and storage: bit.ly/3smLpRZ

@kharshavardhan2626 Жыл бұрын

my victus laptop makes a crackling sound near the hinge while opening. Is it problem??? Any suggestions ?? Is it ok ??

@HPSupport Жыл бұрын

Hi Harshavardhan, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with sound on your notebook. I will do my best to assist you. Please try power resetting your notebook as mentioned here to fix the issue: bit.ly/3vOKYlo Binu_HP Social Media Tech Support

@mateuszwojciechowski495 2 жыл бұрын

Hello HP support. Great video, although, I need to replace a CMOS battery on the Victus 16, however, I am not seeing where it is in the video? Thanks in advance for the answer!

@varunnperiadurai6294 2 жыл бұрын

Did u find where is cmos battery??

@mateuszwojciechowski495 2 жыл бұрын

@@varunnperiadurai6294 nope

@ursblogger3410 Жыл бұрын

Is it necessary to change back case, hinge, bezel and display when only hinge is broken ...,one of HP authorised service centre charging 25k to fix this

@HPSupport Жыл бұрын

Hi there, thanks for contacting HP Global Social Media Support! Please replace only hinge if it is broken! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support