Dear Microsoft, if possible, please extend this to your other Surface-Devices. That would be a Game Changer and your Devices and your brand would get the recognition it deserves! Keep the good work going!

This is basic laptop targetted for the education market. Microsoft plans to sell them in bulks to schools. This video will assist school technicians to repair the laptop on-site whenever needed. My country used to buy Samsung Chromebooks in bulks about 10 years ago. They are quite hard to self-repair. I think this Surface SE should be the right laptop for schools in my country (a developing middle income nation in Southeast Asia).

Nice to see this step in a repairable direction - hopefully replacement parts will be easy to access too, then it'll truly be easy to do DIY repair. Good job!

Niiiiiiice

WOOO LET'S GOO MICROSOFT! Way to gooo! L'ets keep this momentum going, and keep on helping guide people on repairing and maintaining their own products!

This is awesome! And now to the important part: *Please release high-end devices which are as repair/upgrade friendly.* Thank you, Microsoft!

I am an industry outsider of about 8 years. Just so you know, this is a disassembly video, not a repair video. We see nothing being repaired - pulling it apart is only half the story. Four most common repairs I see for education-market laptops are the LCD, charging port, keyboard and the "hinge". But by hinge I mean the bottom chassis, or "bucket" in this instance. - The video doesn't show the process of replacing the LCD independent of the lid, but it's most likely an off the shelf panel so should be trivial to replace even without instructions. 11.6" WXGA laptop LCDs are very common, it's just a matter of whether it has screw flanges or not. Chances are you can even upgrade it to IPS! - The DC jack is a modular and not soldered, excellent! A lot of Chromebooks these days have USB-C only for charging, and the port is usually soldered which sucks for repair. - Ideally the keyboard should not be fused to the top case, so it can be replaced on its own. - When a laptop "hinge" breaks, it's never the hinge itself that breaks. It's the mounting point for the screws in the bucket, or the bucket itself. Would've been nice to see a large steel anchor or some other kind of reinforcement so that it's far less likely to break in the first place.

Had to really check if this is a Microsoft channel as most other manufacturers do not show how to dis and reassemble their products. Nice

That's a great step in a great direction Microsoft! Thanks! Next steps would be to make replacement parts available for awhile at a decent price, release board schematics and such

This is a great move in the right direction. Make one for Surface Laptop Studio please... :)

Amazing!! Looking foward to buy one

All the laptops I have ever owned were basically this straightforward to repair. (Other than Apple! Which I never buy, but I have gotten some when family members no-longer wanted them. Even the ~2012 and older Apple laptops were about this repairable if you could only get the replacement parts easily.) I appreciate how above and beyond Framework has gone now, and I like that companies are publishing teardown guides. But all my Dell laptops/desktops for example have had repair and service manuals. Acer is also openable and user-serviceable. Having non-replaceable parts is an extremely recent trend in the history of consumer PCs. We should understand that this is a step back, a regression from even the 2000s and 2010s. And demand that companies KEEP computers repairable. Not glue and mold them down into parts that aren't "serviceable" so much as "breakable" if you attempt to open them up and take them apart. Anyhow, thanks MS for going BACK to repairable designs. Like it always has been. Don't regress that ever again, please. Especially if it's just following Apple down a bad road that led you there. Thank you.

I am so glad you take user repairability into consideration. I would have bought a Surface Book 3 if they weren't a nightmare to even open it.

Now where do we buy parts for this?

I love Microsoft surfaces thanks for this

No replaceable SSD? Guys! I appreciate the keyboard coming off first (though the keyboard being seperate from the trackpad would be preferred) but talk about one step forward two billion steps back there... I was really interested in this one too...

Apple would NEVER dare to do this. Even with their "pro" products. Microsoft is still the best!

Awesome initiative

This wants me to buy more from you in the future. Keep going that way! 👍👍

Microsoft continues to lead the way in making tech accessible and affordable to all. Thank you

In five years, the seniors in high school can have a class dedicated to repairs and maintenance of students' laptops! A self-renewing system!

The video needs a bit of work, many shots are blocked, and the delivery is very stilted. But congrats on moving in the right direction!

is the RAM and SSD soldered? If so, the attractiveness went down alot!

Microsoft, I bought the Surface Pro competitor offered by Lenovo, the ThinkPad X12 Detachable, as that product features six screws behind the fold-out back cover used to access the internal components of the device. No adhesive/glue was used to prevent opening of the device and user-servicing of it. That device also has user-acquirable parts to use proper replacements. Please introduce this to all of your product lines in the future and I would consider a Microsoft product more seriously.

Good footage

Bravo Microsoft!

The best video on this channel

this would be exciting, except for the fact that you can't find parts to replace it. Sure, you can open it up, but what are you going to do, stare at a broken screen until it magically replaces itself?

Looking forward to the Surface Pro 4 repair video. 🙄 Is there anyone posting here who is *not* an _enthusiastic_ microsoft employee?

Nice !! I haven't heard of it on news.. LTT but that is just as the Steam Deck. Good initiative !!

Nice! Know please make a powerful focused laptop under 3000$. Would be an instant buy

You have a long cable for the keyboard, but the Trackpad is much shorter...make the Trackpad cable longer, so you can tilt the FPC at least 90°.

It would be nice to show a close up of where the screws are internally at each stage of the removal.

Yes! This is great!

Need this for Surface Pro!

Parts need to be accessible to customers too. Otherwise this doesn't do anything for right to repair.

So......are replacement parts available to "authorized repair" shops and refurbishers only? Or will we we see batteries, boards, and displays readily available on the official Microsoft Store for the average consumer, hobbyist, and enthusiast as well? #RightToRepair #LouisRossman

Fantastic

This was the standard until about 2012. But it's good news that it's coming back.

Nice, pro laptops with this repairability is a definite purchase

Great

Come on guys, it's nice that techs can easily remove all components, when what is most important to the savvy consumer is can the memory and storage be removed or upgraded. The processor is a waste of time in addressing.. nice 1st step MS

I like how the palmrest is the first part that comes off since the keyboard and touchpad are the parts of the laptop that get worn out the most. You could easily restore one of these laptops to "new" condition for another user by simply replacing that. The only problem I have is that the SSD appears to be soldered onboard. So, that basically means this entire motherboard has a limited lifespan.

Perfect for school projects

Wheres the storage drive? Memory? This another case where if you end up with a faulty drive or memory you've gotta shell out 300$+ for a whole motherboard assembly? It's great that you can repair but it leaves a bad impression when simple things like that are ignored.

This thing's appeal just went right up 👌👌

I like when he removes the keyboard how he uses his hands instead of the tool - I can picture the microsoft suit in the room saying "no just use your hands" when the engineer tried to start with the tool

Nice to see the framework laptop making something this basic trendy and in the mainstream again

all manufacturers should keep the #righttorepair

Looks like everything such as RAM, SSD is baked into the motherboard, nice design.

👍 Good

Well done Microsoft!

The only thing I'm worried about here is the EMMC being soldered on. Whenever I've seen cheaper soldered flash like this, the write endurance is pretty pathetic, see the HP Stream.

For newer versions, the keyboard should slide down (an the conector should be next to te screen) instead of be snapped out

But now RAM or Storage Upgrade possible? Thats not nice. But the disassambly is great.

Great video!! It’s unfortunate that this machine is wasteful by design due to unnecessary software restrictions.

wow thanks microsoft

I wish my surface book was that easy, instead I have to risk breaking it to replace a faulty screen :(

Please don't hard-sub captions. They interfere with the closed-captioning that was provided, and look even worse when things are captioned in other languages. KZfaq has a CC interface for a reason, and you used it. That's enough.

That was simple

One last question : where are the parts ? I mean now we know how to open the device but where can we buy components ?

Is this sold to the public? I’d love a very cheap laptop that’s still good like this.

A step in the right direction. Also, proof that you can build a fine device without gobs and gobs of glue.

now do this for the surface pro and i will buy one

If only it's available to every country.

Better move by Microsoft -repair friendly

Does anyone actually use those anti-static bracelets in real life?

do it for surface book line-up

Is RAM expendible???

0:15 Alright. Let's get this out onto a tray. Nice. Okay.

Microsoft should bring a budged mini tablet, bcoz nowdays people like to do video editing.at home. ..Adobe premier pro & adobe after effects are best softwares for editing and they work properly only on windows.. ..Not everyone can spend lot of money on PC & LAPTOP for video editing.....If microsoft brings a min budget tablet , i can guarantee that it would the biggest selling product .

Microsoft 💙

Why screws + snaps? Just screws!

With that kind of opening mechanism, what is the water resistance of the device? That usually isn’t an issue with laptops, but given that it’s being used by kids the worry is always there.

It's a shame CPU and RAM are soldered in. But still kudos to MS. I hope there aren't any proprietary chips, which will be impossible to repair in case of any water damage

I really wanted to purchase it but it's not available in Pakistan :(

What is that blue wristband with the cable for, that he is wearing? Never seen that before.

Where is the hard drive? didnt see it...

for the price of time, parts, tools and work needs to do all this, might aswell buy a new one.

A 'design for repair' engineer, Brandon, Microsoft, all you had to do was seek inspiration from IBM ThinkPad to see how it's done properly!

I'm also on a surface go two lol

Links to parts or it isn't repairable!

Every time he hits the screen: 😬😬🤐

valve influence is strong

For what to easy teardown???? If they cannot upgrade ram n storage??? 🤔🤔🤔

Had lots of these returned by students with a no power issue. Anyone else had the same problem?

@LinusTech review this.

lighting from TOP VIEW is really bad please make things more visible for next video (if possible)

FYI, the subtitles were super annoying, if I need subtitles I can always turn them on.

Where is the SSD?😅 Can anyone tell?

Microsoft, you do realize, that KZfaq has a subtitle feature built in so hard-coding subs into the video is kinda stupid.

imo it kinda looks like HP Stream

Hi Microsoft can you make a laptop with IPS LCD 3:2 60 Hz 13inch touch display Windows 11 se Intel i3 latest generation 4 to 8 gb LPDDR 4x RAM 64 to 256 gb UFS 3.1 STORAGE 16 hr battery 2 x usb c 2 x usb a 1 x 3.5mm jack 1x hdmi

I don't understand why Microsoft would make this product so easily repairable while making their flagship models literally impossible to open and repair without damaging them.

where is Louis rossman comment ? haha

Great! Now do the same thing to your big laptops and tablets and we'll start talking...

MacBooks have traditionally been more repairable and upgradeable than that

No replaceable RAM or Storage though. And the base model is only 64GB. That was low 10 years ago when SSDs were first coming out, today its a real joke. Just windows, office and a handful of documents and pictures and I'm already past 60GB used space on a clean install of Windows 11. 128GB should've been the minimum in 2022, not 64GB.

If only it comes with 13inch size

I need surface pro7 or 8