Resetting a WD15 Docking Station

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3 жыл бұрын

Пікірлер: 106

@KaleHerWay 7 күн бұрын

I tried unplugging everyting. Once you showed the correct order, everything started working. Thanks a million!

@ajjones7068 3 жыл бұрын

This fixed my issue. Both monitors stopped working. I did not notice the tiny light being off on the station so tried replugging all the cords....your help fixed it quickly. Thank you man.

@keithyarbrough9328 2 жыл бұрын

I can't believe this actually worked. I tried all the same steps but used the standard "30 sec" method, which didn't work. But waiting longer as you suggested and going in the order you showed, my dock came back to life. Thank you! Thank you! Thank you!

@kimnguyen6028 2 жыл бұрын

Yeah I was freaking out too because all of my things weren't working and then I found this video and HOORAY! It all worked again! Thank goodness.

@Chris-Someguy 28 күн бұрын

I have the wd19s ... sigh 😕

@carletonfoster566 11 ай бұрын

We had a power outage here; overload due to hot weather. My WD15 appeared to die. This fix brought it back to life. Many thanks for sharing this with all of us!!!! God Bless!!

@MegaLegostar Жыл бұрын

This has been a lifesaver for me! The docking station shuts down every time we have so sort of power surge at my house (working from home now). Even our IT people or Dell's website couldn't provide me a solution that was better than your video. Thank you so much for taking the time to post this! Saved me hours of frustration!!!

@kbairdbairdk Жыл бұрын

This worked for me too, using a more recent WD19 model. Much appreciated.

@michelleterrell5133 Жыл бұрын

I have been having issues with my dock station for a few days. This method was quick and easy and it worked for my laptop.

@joeheskett7225 Жыл бұрын

This worked. Had a thunder and lightning storm rolling through the area so I unplugged my power strip which the wd15 was plugged into. After an all clear, plugged my power strip back into the wall and my extended monitor would not display. Plugged my home into my laptop and got a messed up screen on my external monitor. Followed instructions here, waited 2 minutes each time and I'm back in business.

@motownk 5 ай бұрын

Thanks, fixed my issue. Dell XPS 15 9500.

@MistaSmart 3 жыл бұрын

Wow! Awesome. Thought my dock's USB-C was broken for sure after trying everything. It finally worked when I followed the steps in this video.

@gamerswag2752 2 жыл бұрын

My docking station was shorted today... how I have no idea, everything is on a surge protector too. But this video helped me revive it... so I greatly appreciate it! Here is your view, like, and comment

@jbenvenut 10 ай бұрын

This worked like a charm. Thank you! It's amazing how simple some fixes are, even for someone who is used to work with tech.

@prouddad9093 Ай бұрын

It worked! 🎉 Thank you, sir.

@jaywiggly9296 8 ай бұрын

I thought a power outage had killed my docking station, but this recovery method worked for me. Thank you!

@silvaceca9246 2 жыл бұрын

not going to lie i watched this video and didnt believe that the simple unplug replug would work, but i decided to give it a shot after seeing all these comments and it worked lol

@jeangreygal 2 жыл бұрын

You literally saved my day! Thank you for posting this!

@sidneysherrill4870 2 жыл бұрын

Thank you!!!!!!!!!!!!! After hours of unsuccessful troubleshooting, this video was the fix!!!!

@worldtraveler4 7 ай бұрын

Thank you! This was a lifesaver! Same story as others, I though a power surge had fried it, and the docking station/block was a brick. But somehow this worked!

@DouglasVasquez 2 ай бұрын

That and a good clean worked! Thank you!

@bonniewhillock3536 11 ай бұрын

Thought my dock was broken due to a power outage but found your solution and it worked! Thank you!

@brittneyy 2 жыл бұрын

That worked so flawlessly! Thank you so much! I for sure thought my docking station was a goner.

@ChrisRedheart 3 жыл бұрын

Thank you. Simple solution and not sure why Dell doesn't have this in it's manual or quick start.

@HyuLilium 3 жыл бұрын

Awesome, thanks. This works when it's conncted to non dell laptops as well if it stops charging. Just disconnected the wd15 dock from the laptop then the power adapter, waited 2 minutes, reconnected the dock to the power adapter, waited another 2 minutes, then plugged the laptop back in. Now it charges, thanks!

@Detail_MD 2 жыл бұрын

Thank you. I have to do this every time I come back from a vacation. You just saved me tons of frustration.

@ericagarcia9979 Жыл бұрын

Thank you for posting this, it worked for me! Quick and to the point video!!! Dell needs to sponsor you for this video 😁✨👀

@sophia_megan 9 ай бұрын

This saved me a trip to the office for new equipment, thank you!

@carnivoresoldier Жыл бұрын

Thanks brother. unplug everything, wait 2 min to plug power back into dock, wait an additional 2 min to plug doc into laptop worked for me.

@Pstirlingfox 2 жыл бұрын

Thank you! I was getting frustrated, and this fixed all the problems.

@jasonminer9871 2 жыл бұрын

Worked like a charm! Thank you so much!

@edcarroll8355 2 жыл бұрын

Like most of the people who watched this, you helped me tremendously. Thanks for sharing your knowledge!

@waseembari2125 3 ай бұрын

You made my day,Thanks for this wonderful video.

@Robbolution 3 жыл бұрын

This solved my problem, thanks for the video!!

@PetarVlahov-official 4 ай бұрын

Yes, it does help. 1.Disconnect all cables from the docking. 2.Hold power button pressed on the docking for ~10 seconds. 3.Put power supply back and try again connecting to your laptop.

@RAPTORFANATIC 2 жыл бұрын

You literally made my night!! It worked,, Thank you!!

@DiegoGotNext Жыл бұрын

Worked like a charm, thank you!

@markus_lg 2 жыл бұрын

Some background that also helped me: the WD15 generally doesn't like being connected to the computer during power loss, e.g. when switching off everything via a power strip (like I often do). Then one should generally unplug the USB-C and replug after the WD15 is booted (or even after booting the laptop).

@markus_lg 2 жыл бұрын

Quoting Dell's troubleshooting section on this: "Dell Docking Station WD15 is designed to operate in AC power only. AC power loss event makes all devices on the docking station fail to function. Even after the AC power is restored, the dock will still not function correctly as the dock must negotiate a power contract with the USB-C port on the computer. This behavior is evident when there is a power loss but also if AC is applied to the dock, after being removed, while it is plugged into the Dell laptop. To resolve this issue: Unplug the USB-C cable and then plug it in again. Sometimes during power loss, you must replug the AC power cable."

@leslievogelsang1698 22 күн бұрын

Could not get it to work and detect my double monitors until I powered down my laptop. So make sure you lap top is OFF and then do all these steps and it works!

@sianjombz9596 Ай бұрын

Thanks bro, you just saved me a new c-dock.

@jimmyallen8210 Жыл бұрын

Thanks man! Saved my day of work!

@DadusTV 8 ай бұрын

Dude that was Incredible!!! I followed your tutorial and it works, Thank you so much and this video helps alot.

@meeram6080 3 жыл бұрын

Worked like a charm.

@veroniqueouellette4115 3 жыл бұрын

This was very useful!! Thanks.

@juanireppucci589 6 ай бұрын

Really helpful! solved all my problems. Dell should hire you and make you rich!

@HawaiianMusicLive Жыл бұрын

Worked perfectly! Thanks!

@jimmyhuynh5173 2 жыл бұрын

didnt have your exact dell docking station but fixed the problem nonetheless. thank you sir.

@thabocs 3 жыл бұрын

Worked great!

@hotspotvry2413 Жыл бұрын

Fantastic, it has indeed worked. Thank you!

@joeykaminkow5243 Ай бұрын

it works so well but you need a microphone

@patrickbayo-akinyemi2538 11 ай бұрын

Great short video, thanks for the help. It’s works !!!!!

@aaronh34 3 жыл бұрын

Wow. You just made me a hero in my wife’s eyes. Thank you!

@howtochannel7502 2 жыл бұрын

Simple solution. Works perfectly

@gotfries2012 10 ай бұрын

Thanks, this worked out perfectly.

@amreenma3764 3 жыл бұрын

Thank you so much, it worked! I was about to buy a new one:p

@CherishtheRae 3 ай бұрын

Thank you this worked for me❤

@eowden Жыл бұрын

This saved my buns today, thanks!!

@sawhneyapps9080 2 жыл бұрын

You are a lifesaver!

@kevinmukam9081 3 ай бұрын

Holy shit it worked!!!! Thank you man

@dhavalbendale5509 5 ай бұрын

Thank you so much!!! It worked❤

@magalo74 Жыл бұрын

It worked!!! Thank you so much!!! 😊

@wilapblkhistory8310 Жыл бұрын

It worked! 👏🏽👏🏽👍🏽⭐️🤩 Thank you!

@marclewis6945 3 жыл бұрын

Solved my problem. Thanks.

@andreyprudnikov6083 Жыл бұрын

Thank you a lot! You made my day!

@ItIsErikaMarie 4 ай бұрын

Wrote Down the steps For Anyone! 😊 Resetting a Docking Station 1. unplug from USB C cable from computer 2. unplug the power from the dock 3. unplug the power adapter from the wall / Surge wait a 2 mins 4. Plug in power adapter back to the wall / Surge 5. Plug the power back into the back of the dock 6. Plug the USB C cable back into your laptop 7. Turn on your laptop

@haiderali-wn1sn 8 ай бұрын

when the usb light did not comon I was still worried but as soon as you get to the point of plugging it in the laptop it lit up and thank God it worked.

@cis84muz 2 жыл бұрын

It worked. Thanks a lot!

@cyclismebdarija349 2 жыл бұрын

It's working, thanks.

@nipam2000 3 жыл бұрын

Thank you ! This should be part of Dell Manual :).

@LBFWalkingTours Жыл бұрын

Thanks a lot! It helped me as well!

@lancesulton2081 2 жыл бұрын

It worked! Thanks a bunch ... *very* helpful. Take the rest of the day off ;->

@tiffanygrammer8222 22 күн бұрын

Thank you , now I don’t have to go into the office 😀😀😀😀

@annas366 Жыл бұрын

Thank you so much this video was helpful and is wort now

@daleriemer793 3 жыл бұрын

great job saved me from buying a new dock!

@benis66 2 жыл бұрын

It worked! Thanks

@astromaxx7771 4 ай бұрын

Thx! It worked! What's that button on top of the WD15?

@ozzd84 Жыл бұрын

This works!! Thank you!

@ComfortableWedgie 2 жыл бұрын

You just saved me from HOURS of pain and suffering on a support line. Now I can go back to work. Oh... yeah. Now I can go back to work. :( But in all seriousness, thank you SO much!!

@charlest5977 Жыл бұрын

The proper fix to this on a WD15 or WD19 is updating its firmware so that the bugs causing the hung state are permanently fixed. WD15 also often have cable failures which need replacement of the cable portion of the dock.

@ChrisEdwards-cq7db 3 ай бұрын

I can’t believe I just watched a video that took so long to say “turn it off and on”.

@user-vr2rv5sj1e 4 ай бұрын

thx m8 it worked

@BrantJabrile 3 жыл бұрын

Wow this was super helpful. I thought I broke it.

@hassannimah732 2 жыл бұрын

Thanks a lot, os this compatible with Dell latitude 5490, I'm scared to try it and it may damages the laptop

@gaveintothedarkness Жыл бұрын

The powered usb port stopped working - this seemed to work too. thank you!

@nickie17301 2 жыл бұрын

You can also unplug the USB C and the power brick, hold the power button down on the docking station for 30-60 secs to achieve the same results. that resets the WD15 or WD19.

@cybernuke6407 2 жыл бұрын

what if the docking station power brick does not match your laptop power brick. I have a gaming laptop and i tried using the laptop's power brick instead, but it isnt charging. Dell states "Your port does not accept power", although my accesories that are plugged into it work. I have not tried the docking station's power brich as it is smaller than my laptop's. I assume it is less powerfull. What should i do? Is it safe to use the power brick that it comes with?

@retroraheelios 6 ай бұрын

Do you know how to fix it when it shows a hazard sign on the battery sign and says slow charging?

@kathrynmurphy2174 Жыл бұрын

i owe u my life

@MichGoBIue 2 жыл бұрын

Wow saved my wife’s work day today. (And my sanity, she was going crazy, lol)

@ToOpen6seven 2 жыл бұрын

I have the WD19TBS docking station, and it is not working - can I reset the same way?

@Antonio_Ortiz 2 жыл бұрын

Are you using this dock on a Dell laptop? If not, does the power button work on a non-Dell laptop? It says it's not supported, but sadly Dell is the only company who makes laptop docks with external power buttons. Thank you for your time.

@jerryg6230 4 ай бұрын

I’ve done this not working for me. The light on the connector starts to flash every 3-4 minutes. Lenovo thinkpad WD22TB4

@samuell.gaither212 Жыл бұрын

I followed your instructions however it did not work, any other suggestions?

@ltfc3239 5 ай бұрын

Thanks

@zlinx0 3 жыл бұрын

Thanks!

@supergamingtepet8545 6 күн бұрын

I have a dell d6000, previously it worked without problems, but after having it saved I used it again it no longer works, when I connect it via usb-C it does not detect it, it only works via usb 3.0 but it does not charge the laptop, it already updates the FW but still not working, does anyone have any idea how to fix this ?

@ParadiseCommercialFleet 2 жыл бұрын

has anyone experienced issues with the ethernet port not working on the docking station but it works when plugged directly into the laptop??

@jmet8885 Жыл бұрын

The WD15 model is not compatible with the newer dell laptops which could be an issue to look into.

@MrHermangv Жыл бұрын

Yes after I got power back my Ethernet cable didn’t work, I called IT from my job and they went in there and updated something cz when I came back to work it was working again,