I received yesterday the same file from another user and now my 3 Spot+ camera are online. Thank you for the sharing

I have updated the spot+ firmware successfuly but now althouth it reads the QR code and the back led stays blue, the app says connection time out and dont pass from QR screen. can you help?

@@MrNunoBTT sorry to hear that it's not working for you. in my experience, the camera works even better now in the new app. I used to have lots of connection issues before, after I updated the firmware, I did not have to scan the QR code, the camera was already there and it worked straight away. The camera you are trying to add, was it working before in the old app?

Does this update also work for the icamera as well? Thanks

@@francisspadafora439 According to meShare, iCamera kEEP Pro is not supported.

Unfortunately no, it's app only for the time being.

I don't think there is, I've not heard anybody do that yet, we don't even know what frequency they use.

@@zoltar99 Thanks for your reply!

No, unfortunately it is not compatible.

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Sorry, but I do not think it is possible to update cube one via USB port. I also had to try a few times and in the end the update did complete. it will lag a few times. Leave it for at least 10-15 minutes, don't cancel it. Good luck!

Well they mentioned that the PRO is not working with the new app. So far I don't think anyone has managed to get it to work with any other app or change firmware.

Mine has the same issue, starting about one or two months ago!

after reading the many comments, I also tried to log in with email or mobile phone number. Unfortunately, this did not cause the cube to thaw again

I tried to update the cube about 3 times because it was just hanging, so I closed the app and tried again until it finally worked. If the sensors show as open, I would remove the sensor battery while the door is open and put it back then close the door. It worked for some people

Thank you for the response. Your video really helped understand how to go forward.

Hi, I had the same issue, that the sensors all showed open, when they were actually closed. But then I just opened and closed the doors. And the sensors changed status and are now right. BR Olli

This worked for me. Thank You

it is possible, if you have more than one SSID. I have three SSIDs, so I need to make sure I am on the same wifi network. If that's not the case for you, try logging off the app and logging back in and see if it works.

Mine didn't do it before either, only emails were received.

I have not had time to test this yet, I'll test it tomorrow.

The sensors should be there inside the cube. Press monitor to the right of the cube one.

That was why all my power modules could turn the cameras on and off....but no more

I couldn't replicate the issue on my system. Will do some more tests

It should automatically ask you to update. If it doesn't, you will most likely need to contact meShare, and their response time is not very fast

I have not tested on iOS, I will try it today on my old iPhone. Did you log on using your email address or phone number? When I logged on with email, I got no device, just like you. Then I logged on using phone number and that's when the cube one and the camera showed up

@@zoltar99 you are very right...I logged in with my mobile number and it works somehow. But then do you know what happens? I close the app and open it again, and my account logged in with my mail address instead than mobile # ... result: I don’t see any device again 🙈

@@paolocencioni2487 I managed to test on my ipad. Everything works. However, I believe that the account with email and the one with phone number are two different accounts. I reset the account via email and when I logged on with phone number, it didn't recognize the new password, I had to use the old password instead. Then I logged on with email, and it worked with the new password, but no devices showed up. So it is clear to me that they are separate accounts.

I don't think you can add any new sensors at the moment. They say "Currently, the new ISA app doesn't support adding/removing devices. Hopefully this will change soon.

That's a strange one, this is probably a stupid idea but I would try to remove the battery from the remote and put it back and see if it starts working.

Have the same issue that the remote tags are not working, showing offline. The rest is working so far. A battery in out or pressing the buttons did not help.

That's not good, you should have the cube one in the list of devices. I assume it must be a mess up in their database, I don't think anyone else but meShare can help you with this problem. Eventually "Joshua" will respond to your query, however it might take a few weeks.

@@zoltar99 I‘m in contact with Joshua too. Is he the only Support Person 🙈

@@krazekowski It seems so, everyone I know has only been dealing with Joshua. Unless the entire team is called Joshua :)

Try logging in with phone number instead of email address

@@zoltar99 actually have been logged in using phone number already.

Sorry, I just realised you mention the Icamera keep pro, it is currently not supported in the updated app. You'll find it in the FAQ in the app.

Not much really, meShare are the only ones that might be able to help. It is strange that it stopped recognising sensors after the update. But it seems that the software is quite buggy, as we all had different issues, so it is hard to give an advice on this one.

@@zoltar99 Thanks. I found out one more thing. The sensors work. They initiate alarm if door or window is opened when armed. Better than nothing. I send mail to me share and I will see. Thanks for your response!!!

The new app is not really up to scratch. I have mine configured to send me notifications whenever a door is opened, even if the system is disarmed, and it works fine. I will test it to see if I can replicate your problem. Will try to leave a reply soon.

@@zoltar99 Thanks for the reply. I'm not sure that I trust the system any longer to protect my home. I'm considering the system from Gigaset. If you happened to do a review of that system I would be very interested in your comments.

@@paulreinach to be honest neither do I trust it, so I am on the lookout for another alarm system, I haven't made up my mind yet. I will have a look for the Gigaset alarm that you mention, I assume it is this one: www.gigaset.com/hq_en/gigaset-alarm-system-m/.

@@paulreinach I found a review for the Gigaset alarm system, it seems pretty neat: kzfaq.info/get/bejne/i96cZc-mlrfZqmg.html. The problem I see is it doesn't have a remote control or a keypad, you can only control it with your phone. I see it as an inconvenient. Personally, I am looking at a Tuya based alarm system which also has GSM backup.

@@zoltar99 Yes, that's the one. The ratings are so-so but they can be skewed by people who just don't know what they are doing.

Have you used the email or mobile phone number to log on to the app? Try both methods. I had the same issue logging on with the email address, when I used the phone number the cube one appeared with all the sensors. If that doesn't work, your other option is to email meShare. I know they are not very fast to respond, but keep perservering.

I'm afraid the iSmartalarm system is no longer to be trusted, lots of people having all sorts of issues. Fortunately mine still works ok, I changed batteries on sensors and they worked afterwards. That doesn't mean I rely on it. I just use it as a secondary backup alarm system.

@@zoltar99 Is there any news on how to get a stuck-on-red Cube back online?

If you tried logging in both via email and phone number and it still doesn't appear in the app, your only chance is to get in touch with meShare and hope they can help you. I know they take ages to respond, nothing we can do about that. Otherwise not much to do except buy another alarm, really. I'm already looking to replace mine, since we have no guarantees that they won't pull the service completely at any moment.

@@zoltar99 thanks!!

@@zoltar99 Can you let us know which systems you're considering?

I did contact their support regarding an issue with my account and I got help. Not sure if they will help with any hardware issues though.

The manual update should work, it was confirmed to work by many users. In any case, let us know if it worked for you.

Could you solve the problem? I've the same problem as you.

Hi Peter, according to their website, it is no longer possible to install a new ismartalarm system. I don't know if by contacting them directly they might agree to register it for you, but otherwise I'm sorry, you won't be able to install it from new.

@@zoltar99 thanks for your reply... So a collection of expensive paper weights.... 6 sensors and 5 motion sensors... Can they be of use to anyone else or are the just scrap ?

@@pjamesjohnson unfortunately not, I don't think the sensors can be added to another system, they basically just left the systems that were active before but cut the possibility of adding any new sensors or devices, as far as I know. Not sure they have changed this policy lately, better check directly with them or read the FAQ on their website before throwing away anything.

Why are u still using - go to something else which works best for you

If it was working before, then I would try a third battery, just in case.

@@zoltar99 it is flashing with the new battery but the app is still saying it’s offline.

@@rigbyrib100 it is indeed strange. If it was working in the new app before you changed the battery, I don't see any reason why it should not work. I changed a few sensor batteries recently and had no issues. If nothing else works, you may need to get in touch with customer support for help

@@zoltar99 thanks. Did you just change the battery and it worked? Maybe I should delete the device and add again.

@@rigbyrib100 yes, I changed the battery to one of the door sensors recently. I have heard people who were unable to add back a sensor after deleting it, I would be careful with that, but in the and if it shows offline, you might as well take the risk.

I agree, but they have no interest in doing that

Unfortunately they no longer support the PRO cameras. A really stupid decision.

You will have to give them the account as well, most likely.

That is correct. They could have handled it much better. They had been handling things badly for a long time. I am still happy that meShare agreed to take us over, I can use my equipment for another year though, which gives me time to do the research and find another system. Hopefully they will decide to keep us on for a monthly fee, though.

@@zoltar99 Yes, it is something to be transferred to a fee base company however the attraction to iSmart was to eliminate the monthly fees. I've already started research on my system replacement. Just really feel the system investment loss. Thank you for getting the word out.

@@bobv7753 I agree, that it was the lack of fees that attracted me too. But the company would have to offer some premium services as well to be able to support the operating costs. I have built myself an alarm system based on Home Assistant, a simple one for now, but which works, and is hosted on my Synology NAS. If we would like to continue with the iSmartalarm after this year of grace, I would expect meShare to put in place some fees.

I found Ring's pay structure to be comparable to meShare's except with monitoring which I would prefer it didn't have. It does not have the range of iSmart's but it is workable. I wish Ring had the user defined custom modes of iSmart. That would have been great. But it is great they have more devices like smoke/co and flood alarms that we wait years for iSmart to deliver.

@@zoltar99 There is one definite downside to self-monitoring. If you have a break-in while you are out of your city (out of your 911 area), you can’t call 911 to get the local police. If you carry the number for the non-emergency switchboard or the local station you can use that but will likely be listening to recorded messages for 3 - 4 minutes before you can get to a live person. The other work-around would be to get a neighbour on the phone & have them call 911.

I would get in touch with meShare, I understand there is another way of updating the cubeOne, locally. I don't know all the details but I recall seeing it on one of the Facebook groups.

@@zoltar99 , i emailed meshare 3 days ago, still awaiting a reply. Hopeful for a reply, but am looking at other options for a self monitoring system. May go Ring.

I couldn't wait to see if meShare will straighen it all out. Possibly they will because their platinum plan is the same costs as Ring's plan $10/mo. I went with Ring, but you may want to buy an additional zWave extender and a really tiny cheap UPS for the extenders

I may do the same. I have a Ring doorbell camera already that we have been very happy with. Can't comment on their customer service though as in 3 years I have never needed any assistance.

@@steveofthebeach1424 I also have a Ring doorbell, their customer service is good in my experience.

Hello, have you tried that ?

No. I bought a new camera problem solved.

I believe you, but I also changed batteries in a sensor multiple times to test for this issue which others also reported and never had a problem.

@@zoltar99 This has been part of the root problem of this system since day one. There has been an inconsistency among what's out in the field. I've had my system probably as long as you have had yours. Prior to this last debacle to MeShare I also changed batteries multiple times. Every Sensor and the one key fob that I changed batteries, no longer works. Never triggers and event or alarm. Ignores the Key Fob that had the battery changed. The only thing that still works is the Key Fob that did not have the battery changed. I would love to get my hands on the source code of all of this system. What really cranks me off is like you I knew they were in trouble. I suggested several times to start to charge a fee to monitor the system. What was being provided was very extensive not to charge a fee. There was no way this was sustainable via hardware sales only. Anyway this system is done for me. One, its no longer useful as its broke. Second you can't trust it even if it is still working half way. What I fail to understand is why MeShare did not jump on this and take it over. Its a cash cow waiting. A base of systems that could have generated cash flow. This makes me believe the management of MeShare is about as short sighted as ismartalarm. Getting anyone to answer the customer email is just as nonexistent as its always been.

@@stephenpruszynski2741 True, others like Ring spotted this opportunity and jumped on it.

Yes, I assume the stopped paying the monthly fees, unfortunately they are unavailable and I don't think they will become available again

@@zoltar99 any suggestion to automate ismartalarm with Alexa without IFTTT?

​@@Andrea7corde unfortunately without a public API I would not think it is possible

I didn't have to contact them but from what I read, they take 2-3 weeks to respond

@@zoltar99 Sadly, is more than two months so far

@@-Kazan- that's a shame. Unfortunately, i believe your only chance of achieving something is to keep emailing them at least once a week until "Joshua" responds. No one else can help, I'm afraid.

I partly agree with you, but I think the product was good, and had potential, shame about the company.

It had potential but never quite lived up to it. Their cameras kept breaking on me. All 3 failed eventually! They got sooo hot I bet they overheated.

Unfortunately I cannot disagree with you, Dennis, you are totally right