Still pissing people off years later.

Fu**ing terrible thermostat. Just imagine having two 😶

Agreed

This thermostat is a nightmare.

Hi Dana, if you’re still experiencing this, we would be happy to assist you. Please feel free to reach out to us on Facebook with a private message for support. We look forward to hearing from you soon! -Charlie

​@@honeywellhome tell EVERYONE!

Hi Linda, can you please provide us with the complete model number of the thermostat? You will find the model starting with TH, RTH or RCH on the back of the face plate. - Maria

@@honeywellhome How was this problem resolved? I am having the same problem now. My model is RTH

We would need to know what is the display showing when the temperature changes. Are you able to see any period from the schedule running? What is the screen showing when you set the "Hold" Please feel free to send us a private message on our Facebook or Twitter page under Honeywell Home so we can continue assisting you. Case reference #02976447. Thank you. - Laura

Hi there. Thanks for reaching out to us. The Honeywell RTH7600D Programmable Thermostat has a compressor protection feature; this forces the compressor to wait a few minutes before restarting, to prevent equipment damage. During the wait time, the message “Wait” is displayed on the screen. - Jerry

i got the same one and its set to 68 and inside is 73 what should i do ????

Hi UMBRAHAWK, thanks for reaching out! We'd like to know more about your system type to further assist. At your convenience, please reach out to us on Facebook/Twitter. -Charlie

Hi there, thanks for contacting us. To change the day please follow the next steps. 1) Press "System & Fan" then press and hold the center key until the screen changes (approximately 5 seconds). 2) You will see two numbers. 0120 is the Year setting ((first two digits) press the "Up" or "Down" arrow to change as needed. 3) Press next to go to number 0130(Year Setting, second two digits). Change it as needed. 4) "Next" you will see 0140 (Month Setting) 5) "Next" number 0150 (Date Setting) 6) Press "Done" to save & exit. Please, do not change any other number. If additional questions or concerns arise, feel free to reach us at 1-800-468-1502. We'd be glad to assist you!

@@honeywellhome That worked fine, but it was confusing to see more options after I selected the day date. My thermostat had advanced a day at some point, and I didn't notice that until I changed the time for DST this morning. Thank you for specifying not to change any other numbers.

Hi David, here is the link to the thermostats installer guide: customer.resideo.com/resources/techlit/TechLitDocuments/69-0000s/69-2206EF.pdf. On page 13 you'll find steps on how to get into the installation guide and change the date on page 15. If you have any additional questions, please reach out to our support team on Facebook/Twitter with a private message. Our hours: Monday - Friday 9 am to 6 pm CDT & Saturday - Sunday 9 am - 5 pm CDT. We look forward to hearing from you soon. -Paul

Hi Larry, are these new installations? What's the model number of your Mercury thermostat? Happy to help. -Paul

Hi jaspercats, thank you for reaching out to us. It is not possible to delete the schedule completely. You will only be able to edit the schedule or override it. You can temporarily or permanently override the schedule: change the set point, the screen will show 'Temporary' which means that it is a temporary override and it will resume the schedule on the next period. If you change the set temperature and immediately press Hold (center key) you will override the schedule permanently. To cancel the hold and go back to schedule, just press the 'Use Schedule' key. When following a schedule our thermostats have the Smart Response feature that starts the system early, so the setpoint is reached already by the scheduled time. If the thermostat seems not to be following the schedule, you can turn this feature of by following these instructions: Press 'System & Fan', then press and hold 'Fan' until you see a 4 digit number at the center of the screen and a big number on the right. Press the 'Next' key until you see 0530 in the center of the screen. Then press the Down button to change the number on the right to 0 (you should see 0530 and 0), press Done to save and exit. -Maria

Hi there, thank you for contacting us! If you raise the temperature in the summer, with the Mode set for Heat, the furnace will run based on the setpoint you'll like to have. However, if you increase the setpoint, with the Mode set for cool, the furnace will not run. Please feel free to contact us via Facebook or Twitter under Honeywell_Home if future questions arise.- Jordan

@@honeywellhome mine is locked by accident , how do i unlock it?

Hi Travis can you provide us the model number of your thermostat this can be located on the back of the stat. -John

Hello! Can you please provide us the model number of your thermostat? It should start with TH or RTH. Also could you explain your situation a little bit more? -Rosie

Hi Thomas, Thanks for reaching out, the time and date can be adjusted by preforming the following; Select System. Press and Hold Fan. Should see 0120 with setting 20 blinking. Press next to 0130, this is the year. Press next to 0140, this is the month. Press next to 0150, this is the day. Press Done. -Joey

Hi Ron, we would like to look into this for you. Could you please send us a photo of the main screen of your thermostat? -Jay

Hi Barb, the temperature set when using Hold should be maintained 24 hours a day. You can adjust the schedule by selecting "Schedule" and the "Edit". Please feel free to contact our support team at 1-800-468-1502. 5465 Monday - Friday 9 am to 8 pm, Saturday - Sunday 9 am to 5 pm CST. Any of our agents will be glad to assist you. - Laura

I do not want a schedule. How do I reset this thermostat?

It is not possible to turn the schedule off on this thermostat, you can override it with a permanent hold. Press the up/down arrow until you see the desired temperature and then press 'Hold'. The set temperature will not change unless you change it manually, if you ever want to go back to the schedule you just have to press 'Use Schedule'. - Maria

I have no schedule button

Yes, Honeywell, how do you override the schedule. Gosh, I hate my thermostat for that very reason. And for when I need to change the batteries, it almost gets ripped off the wall.

Thanks for reaching out to us! Yes, the thermostat has that option, but it needs to be configured from the advanced settings menu before you attempt using it. -Tony

Hi Bridgette, are you using the thermostat with a schedule? Are you able to see on the thermostat screen the message "Cool on"? - Laura

@@honeywellhome Yes, I am using one with thermostat and yes, it says cool on.

Thanks for your reply, Bridgette. We recommend to verify the voltage that the thermostat is receiving with a voltmeter. If you don't have one as a suggestion please contact a contractor. They on site will be able to verify the voltage and the system itself in case the AC is not working. - Laura

Hello BEBO, for technical assistance would need to know the complete model number of your thermostat and what is the display showing when you try to change the temperature. Also, is this a new instalation? Please contact our support team at 1-800-468-1502 or you can send us a private message on our Facebook or Twitter page under Honeywell Home. Thank you. - Laura

Hi Ally, thank you for reaching out. On the thermostat screen please press 'System & Fan', then press and hold 'Fan' until you see a 4 digit number at the center of the screen and another number on the right. Press 'Next' until you see number 0320 at the center of the screen, then use the up/down key to change the number on the right. Set 0 for Fahrenheit or 1 for Celsius and then press 'Done'. -Maria

Hi Tyler, thanks for reaching out! The batteries compartment is on the back of your thermostat face plate. You can carefully pull it straight towards you. -Charlie

Hi Jeff, thanks for reaching out! To change the day of the week you have to get into programming mode and change the date settings, such as 0120, 0130, 0140 and 0150 and set the correct numbers for each one. For further assistance, please reach out to us through Facebook/Twitter, we'll be happy to help. -Charlie

Hi! Please feel free to reach out to us on Facebook/ Twitter with a private message if you need any assitance. -Tom

Hi Devon, thank you for reaching out and sharing your experience with us. We're here to walk you through step-by-step, please reach out through Facebook/Twitter with a private message. -Charlie

Hi there, Are you still having troubles adjusting the temperature? -Joey

@@honeywellhome yes

Hi Grace, please follow these steps to bypass the programmed schedule and set a permanent hold: 1. Press the up or down buttons to adjust the temperature. 2. Press HOLD. This will turn off the program schedule. 3. Whatever temperature you set will be maintained 24 hours a day, until you manually change it, or press USE SCHEDULE to cancel “Hold” and resume the program schedule. We hope this helps! -Jerry

Hi Patrick, to edit the schedule please press SCHEDULE, then EDIT to see weekdays. Press SELECT DAY, you can select multiple days to program with the same settings. Press NEXT STEP twice, then press the up or down button to set Wake time for selected day(s). Press NEXT STEP, then up or down button to set Heat temperature for this time period. Press NEXT STEP, then up or down button to set Cool temperature for this time period. Repeat to program other time periods (LEAVE, RETURN, SLEEP), then press DONE. Repeat steps to program Saturday/Sunday. (Press up or down button until the desired day is flashing, then press SELECT DAY.) Press DONE to save & exit. -Maria

@@honeywellhome that's the issue. It never offers me "SCHEDULE" option rather it just shows "Use Schedule" but the unit does nothing when I press it.

The 'Use Schedule' option is displayed when the thermostat is using a temporary or permanent hold that overrides the schedule. When the thermostat is following schedule you can change the set point and it will start a temporary hold and you can press Hold to change it to permanent hold, you will see "Temporary" or "Hold" on the screen when not following the schedule. Once you press Use Schedule you will see the 'Schedule' option to adjust it. -Maria

@@honeywellhome I must have a bad touch screen as the schedule and Use schedule button does nothing

That's what seems to be the issue. -Joey

Hi Mysteries, thank you for reaching out to us. To change the day please press 'System & Fan', then press and hold the center key 'Fan' for about 5 seconds until you see two sets of numbers on the screen. You will see 0120 at the center of the screen and another number on the right, make sure that the number on the right is 20, if it is not 20 please use the up or down button until you see 20 (you should see 0120 and 20), then press 'Next'. You will see number 0130, make sure that number on the right is 22 and press 'Next'. The thermostat will show number 0140, make sure that the number on the right is 12 (for the month) and press 'Next'. Finally make sure that number 0150 is set to 21 (current day of the month) and press 'Done'. -Maria

@@honeywellhome I tried this. And it sets 2023/2/14 as Wednesday instead of Tuesday! Why?

Thanks for reaching out to us! Denise, the backlight would automatically turn off after a few seconds of inactivity. If in your case it does not, please give us a call at 18004681502, we are available M-F from 9am to 5pm central time, and on weekends from 9am to 5pm central time. Thank you. -Tony

This model does have a backup battery to retain settings. -Joey

@@honeywellhome okay. How do i put batteries in when i need to?

What? Some wrong with wiring!

Hi Vikas, You can switch the system to off by tapping the System & Fan button, select system, select off. -Joey

Hi Bridgette B, Please see the following direction. 1. Press SCHEDULE, then EDIT to see weekdays. 2. Press SELECT DAY. You can select multiple days to program with the same settings. 3. Press NEXT STEP twice, then press the up or down arrow to set Wake time for selected days. 4. Press NEXT STEP, then the up or down arrows to set Heat temperature for this specific time period. 5. Press NEXT STEP, then the up or down arrows to set Cool temperature for this specific time period. 6. Repeat steps 3-5 to program other time periods (LEAVE, RETURN, SLEEP), then press DONE. 7. Repeat steps 1-6 to program Saturday/Sunday. (Press the up or down arrows until the desired day is flashing, then press SELECT DAY) 8. Press DONE to save and exit. -Joey

@@honeywellhome Thank you so much Joey! So are these the instructions to edit the settings? I want to clear them completely.

Hi Bridgett this thermostat can't deactivate the leave and return program period. -John

@@honeywellhome Thank you.

Hi Karin, thank you for reaching out to us. If you want to use the heat only, please verify that you set the system mode to Heat and not to Auto. This way, the AC will not run unless you change the system mode again to Auto or to Cool. -Maria

@honeywellhome It is on heat but when trying to do settings it first has heating then cooling settings for temperature. I just don't know. Every day I have to adjust it through the day because I can't make sense of the thermostat settings.

When editing the schedule you will need to set temperatures for both heat and cool modes, but the thermostat will only follow the heat temperatures as long as you have it set to heat mode. -Maria

@@honeywellhome Thank you for the tips. I will try to program it again!

Hi B B, thanks for contacting us! We'd like to guide you through this process, please reach out to us with a private message at Facebook/Twitter when you have a moment. -Charlie

Hi ur lost oop music, happy to assist with this. Which model number do you have? -Jim

Hi Randy, Please see the following direction on setting the date. 1. Press system&fan button. 2. Hold the "Fan" button for 5 seconds. 3. 0120 will appear on the left side of the screen, with the arrows put the number on the right side to 20 and press next. 4. 0130 will appear on the left side of the screen, on the right side of the screen set the number for the last 2 digits of the year (ex. 2017= 17) then press next. 5. 0140 will appear on the left side of the screen, put the number on the right side according the month press next. 6. 0150 will appear on the left side of the screen, put the number on the right side according to the day. Tap done. -Joey

Honeywell Home thank you so much... it was easy

Hi Donna, thank you for reaching out with this. We would like to gather some more information on this to better assist. Please reach out to our support team on Facebook/Twitter with a private message. We look forward to hearing from you soon. -Jim

Hi, Thanks for the question. You can set a hold by pressing the up or down arrows to adjust temperature, then press HOLD. This will turn off the program schedule. Whatever temperature you set will be maintained 24 hours a day, until you manually change it, or press USE SCHEDULE to cancel “Hold” and resume the program schedule. -Joey

Hi Thomas, to change the date please press 'System & Fan', then press and hold the 'Fan' button for about 5 seconds. You will see number 0120 on the left of the screen, use the up/down arrows to change the number on the right side to 20 and press 'Next'. You will see number 0130 on the left of the screen, use the up/down arrows to change the number on the right for the last 2 digits of the year (in this case it will be 20) then press 'Next'. You will see number 0140 on the left of the screen, use the up/down arrows to change the number on the right according the month (in this case 07) and press 'Next'. You will see number 0150 on the left of the screen, use the up/down arrows to change the number on the right according to the date (today would be 23) and then press 'Done' to save and exit. - Maria

Hi Sandy, we are sorry to hear about this. This is not what you should expect and we will be happy to help making sure that everything is working as intended. To set a temporary hold you just have to use the Up or Down arrow to adjust the temperature, the thermostat will hold this temperature until the next period of your schedule starts. To set a permanent hold, please use the Up or Down key to adjust the temperature and then press 'Hold'. This permanent hold will keep your set temperature until you press the 'Use schedule' key to resume your schedule. If you are having difficulties with the cool, please let us know what are your inside and set temperatures and if your thermostat is showing 'Cool On' while your AC is running. -Maria

Hi Dacoda, thank you for reaching out to us. We will be happy to assist you with this. Please feel free to send us a DM to our Honeywell Home Facebook/Twitter account with a picture of the screen of the thermostat, the model number and again the description of what you are experiencing. -Maria

Hi, thanks for reaching out! To change the current week day display you need to enter your intaller setup, you can find the instructions on the manual at page 15. Please reach out over Facebook under Honeywell Home to guide you through. -Charlie

Hi there, if you have the RTH7600D thermostat, can you please try to adjust the schedule to verify if the up arrow button is working? - Maria

Hi Sandip, to change the date, please press the 'System & Fan' button, then press and hold the 'Fan' button until you see the number 0120 in the center of the screen and another number on the right. The number on the right should be a 20, if it is not 20, use the up or down button until you see 20 (you should see 0120 and 20), then press 'Next'. You will see number 0130 in the center, make sure that the number on the right is 21 and press 'Next'. You will have 0140 in the center of the screen, use the up or down buttons to set the number on the right according to the month (August = 8) and press 'Next'. You will see number 0150, adjust the number on the right for the date and then press 'Done' to save and exit. -Maria

Hi Christian will be happy to assist you. Can you please tell us the model of your thermostat this can be located on the back of the stat. -John

Hi thanks. The model number is RTH7600D1030. Thanks

Hi Cristian thanks for that information. To adjust the thermostat to F* or C* follow the following procedure. Press System/Fan button. Press FAN for 5 seconds until 120 appears on display. Press NEXT until 320 appears on display. Select 1= Celsius 0= Fahrenheit. -John

Thank you very much. I just did , and it’s working perfect. Thanks for all the support. Have a good day 😁

Hi Cecilia, thanks for reaching out. How can we assist? -Joey

Hello Savannah! We are happy to help, for this thermostat you only need to press "Use schedule" to cancel Permanent Hold and resume the program. -Tom

@@honeywellhome I don't have a use schedule button, the middle bottom button is blank

Hi Savannah, thanks for reaching out to us! The schedule is an optional feature on our thermostats, which can be enabled or disabled. If at the moment you don't see the button available, most likely you don't have it activated. -Tony

Hi Kevin, we'd be happy to help! Could you confirm the complete model number of your thermostat? This will be located on the back side of the thermostat itself. It’s a number that starts with RTH, TH, or CT​. -Jerry

@@honeywellhome RTH7600D1014

Hi Kevin, this setting can be changed from the setup menu. Tap the link below, navigate to page 14 to enter this menu, page 15 will be the date setting. customer.resideo.com/resources/techlit/TechLitDocuments/69-0000s/69-2206EF.pdf -Joey

Hi Sharon! Thanks for reaching us out. As a suggestion, to change the day, date and year, please go to the system set up by pressing the "System & Fan" option and then press and hold the center key until the screen changes (approximately 5 seconds). You will see two sets of numbers. 0120 is the function for Year Setting (first two digits), 0130 Year Setting (second two digits), 0140 Month Setting and 0150 Date Setting. For additional questions, please contact us at 1-800-468-1502, reference case #01216508. We will be glad to assist you! - Laura

Hi Rick, we're sorry that you feel this way. If you still require assistance, please reach out to us through Facebook/Twitter under Honeywell Home. -Charlie

Hello Rick, thank you for sharing your experience with us. We're here to assist you if you have any doubts about the operation of the unit. Feel free to reach out at 1-800-468-1502 or at Facebook/Twitter under Honeywell Home. -Charlie

@@honeywellhome All I want in a manual I can print that shows how to set the thermostats. But you keep trying to give me everything else. Where do I find a PDF I can print?

You can find the Owner's Manual on our website www.resideo.com by searching for the model number of the unit, Rick. -Charlie