Hi and thanks...you are genius. I tried everything and your solution was perfect....thanks a million

Thks for the video... saved me a lot of headaches...

But HOW did you get in if handle wasn't working? You show the safe already opened up. We need to know HOW to OPEN.

Thank you it helped but if your spring was stuck all u had to do was reset the spring and the metal bar come out father ether the plastic

For me, it would read the correct password 12345 but got stuck opening. Turns out I just needed to change the batteries and it opens perfectly now

How did you get it open if it was stuck

I purchased a battery tester and discovered that two of my AAA batteries were almost dead. Once I replaced them the handle opened correctly.

Is that where the key goes in on the front side?