Service Advisor Training: Five Keys To Being A Best Of Breed Service Advisor
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@GarrettGiuffre 5 жыл бұрын
I hated sales but was good at it because of my honesty. Service is being a people person and it's awesome. Although, be aware. You'll never be more busy then this job from 7:30am to 1pm good luck all be yourself.
@myirisgarden315 8 жыл бұрын
Good refresh for me, going back into it after a few years off, thanks for the info!
@SpetsnazSevorneya 4 жыл бұрын
around the 3:54 mark, buddy you hit my soul with that one! I represent Samsung for home theater, as a vendor in a big box store, but I can't take the payment for sales, I have to hand it off to retail staff. However even though I don't work at that retail store, they constantly get customers coming in or phoning, looking directly for me and refusing the actual sales staff unless I am there to oversee the situation because I put them first, not the sale or item, so they only trust me. I'm honing in a a service adviser position and looking for every bit of advice. Kudos for the upload!
@beyourself2419 3 жыл бұрын
I watch your video once a while. When I feel to where I should improve myself when I’m dealing with challenge guest. I make notes and apply on myself. Great advise by you. Thank you.
@chriszimmerman9737 4 жыл бұрын
New advisor here who grew up in the business. Thank you SO much for these videos.
@unofficialtester1545 4 жыл бұрын
you sir are an inspiration to every salesperson out there. I have a very good CRM system in place mentally. You have touched on and given me a refresher course whilst putting into perspective some of the subject matter of customer relations that I have forgotten over the years whilst striving to reach KPI's within the dealership.
@mikej5299 8 жыл бұрын
Thanks for the advice. Very helpful.
@jimlauterbach4773 7 жыл бұрын
Great Information & so true. It's about building a relationship 1st. If you Focus on the Customer Satisfaction 1st the $$ just comes.
@emantabrizi 7 жыл бұрын
Thank you for this video. I start my job as a service advisor tomorrow, and now, I'm so fired up to get started, I don't know if I'm going to be able to sleep.
@amfl1992 7 жыл бұрын
Michael Leibowitz How is it going ?
@emantabrizi 7 жыл бұрын
Adriana Fernandez :-) Well...I lasted 2 months before burning-out. It's one of the most difficult jobs I've ever had. It seemed like pissed-off people were a daily occurrence, and it was always over things I had zero control over.
@amfl1992 7 жыл бұрын
Michael Leibowitz really wow ! I know it's very stressful and not easy to deal with customers but I'm putting my 100% on it
@emantabrizi 7 жыл бұрын
Adriana Fernandez Maybe I was just at a bad dealership.
@amfl1992 7 жыл бұрын
Michael Leibowitz that might be the case, there is always people with an attitude but there is good people too so don't give up :)
@proserastartupsolutions5745 4 жыл бұрын
I had a manager who gave me your book Million Dollar Service Advisor. Great read!
@grandmajor2083 7 жыл бұрын
Awesome thank you!
@obi-wonchubboni2362 6 жыл бұрын
WOW! Amaizing video.
@fatsuit7469 8 жыл бұрын
thank you for the advise
@patrickh499 7 жыл бұрын
i was writeing on a school project on service advisor when i saw you video. The first 4 min. was like hearing what i just typed, and i were just making up someting that sounds right haha
@AutoMaxRecruiting 5 жыл бұрын
Great info Chris.
@Zahir-Ahmed 8 жыл бұрын
Thank you
@nicksilvacastro 3 жыл бұрын
Awesome video!!!!
@zubairsharif1981 8 жыл бұрын
Very Useful to all Adviser - Must be seen .
@aPurpleNurple 7 жыл бұрын
This was great, I've sold cars now for four years and tomorrow I start as a service advisor. With a small family the schedule is so much better! Again, thanks for the advice!
@bigdave66749 7 жыл бұрын
im doing the exact same thing
@GunSnob 5 жыл бұрын
The hours are better as an advisor? I work from 7am to 6pm everyday and every other weekend lol
@LuisFlores-kw6wo 3 жыл бұрын
How you like the service advisor position so far?
@LuisFlores-kw6wo 3 жыл бұрын
@@GunSnob how you like it so far?
@GunSnob 3 жыл бұрын
@@LuisFlores-kw6wo I did it for 5 years. I had a daughter so I left the dealership life. If you're an advisor, don't plan on ever being home, especially if you're working for a corporation like Bershire Hathaway or other big car dealers. It's good money but 72 hours a week leave no time to spend that money. My GPS literally put my dealership address in when I hit "home"..
@subarusaigon4752 3 жыл бұрын
Hi sir, thank you for this video. currently, my job as a service advisor. I will try to best a service advisor
@danielagee9268 9 жыл бұрын
Loved this and very surprised you don't have comments.
@MrBestOfElectro 8 жыл бұрын
Thanks a lot for sharing all of that informations! 90% of your video is very useful ;-)
@ktay966 9 жыл бұрын
Very good video
@sancactusman3096 8 ай бұрын
Great video brother, being writing for about 14 years now and your video shows me I have so much to learn to really become the service advisor I can be ! Thank you stay blessed
@Chriscollinsinc 8 ай бұрын
You'll do great. Keep pushing. I appreciate your support.
@hensonroshan928 5 жыл бұрын
Good Information.
@chrisveeriah1524 3 жыл бұрын
Great video man. On point.
@Chriscollinsinc 3 жыл бұрын
Thanks Chris. Glad you liked it
@LIVEINPEACE2023 4 жыл бұрын
Thanks for this video!.I just subbed to your channel! 👍
@Chriscollinsinc 4 жыл бұрын
Awesome
@jasonhaygood1377 2 жыл бұрын
I have a job interview for service writer in a couple days m, been mainly doing residential windows. So I have the customer experience with some mechanical background but never worked in a dealership before
@rakeshparekh2206 8 ай бұрын
Very nice explanation 🎉
@PhilRuybal 8 жыл бұрын
I start my new position TOMORROW as a writer, been working for 2 years to get it. This video was AMAZING!!!! Thank you for the video
@amfl1992 7 жыл бұрын
Phil Ruybal how you doing with your job ?
@PhilRuybal 7 жыл бұрын
Adriana Fernandez Rockin!! been there for 5 years and finally started to get where I wanted to get!
@amfl1992 7 жыл бұрын
Good for you :) I just started working as a serv advosor last week not easy but I learning new stuff everyday
@PhilRuybal 7 жыл бұрын
Adriana Fernandez Great!! and yes, not an easy job, but if you can master that, you'll be able to do anything !
@rickym1883 6 жыл бұрын
HOWD YOU LIKE IT LOL
@deadshot4245 4 жыл бұрын
Just started my new position as service advisor today and loving it
@combatvolta 4 жыл бұрын
Bro how is the pay hourly? I have a opening I want to have the opportunity.
@louislanza5012 5 жыл бұрын
GREAT TIPS AND I AM LIVING PROOF THIS METHOD CAN AND WILL WORK.I have been writing for a little over twenty years and i live as well as most dot commers do at this time in my life. No struggles is what i'm trying to point out. Keep up the great work and videos. Theres alot of truth in what you are saying.
@Simp2Alpha 5 жыл бұрын
Your making over 6 figures as a adviser ?
@HandymanTim 4 жыл бұрын
Where do you live? I need to move there.
@KobeBX 4 ай бұрын
This is great advice, but dealerships now rely on volume and the pay plans reflect that. 5-8 % of your sales is the norm now, so if you not writing 20 cars a day, you wont even crack 60k a year before taxes, my advice is write as much as you can, know warranty policy and procedures to make money
@avantgohel_ 4 жыл бұрын
Very Good
@jolie5204 7 жыл бұрын
Thank you so for this video. I start a job next week as a service advisor and have no clue expect for years as a receptionist. This helps so much.
@Chriscollinsinc 7 жыл бұрын
Gigi, You will do great ... just make friends and treat your customers car like its your Moms...
@raymondleger5736 7 жыл бұрын
Looking forward to hearing on your progress!!!
@airalegaspi1516 3 жыл бұрын
im a service advisor for more than 3 years now. i really thought being in this position only to create more job orders and avoid customer complaints. happy to have found this .
@LuisFlores-kw6wo 3 жыл бұрын
Nice! How you like your service advisor role so far? And which brand you work for?
@airalegaspi1516 3 жыл бұрын
@@LuisFlores-kw6wo Hi . thanks for asking, as a woman, really challenging however i like helping people. in a way that what motivates me to pursue this career. . i work for bmw before, now am with Rolls-Royce . how about yourself?
@oliveranic3537 5 жыл бұрын
I had an interview for the position of Service Advisor this morning at a Kia dealership down the road from my house. It went well, and I was told I can start next Monday. I will definitely be employing these methods once I’ve got my feet planted. Hopefully the job is worth the very competitive pay. Thanks for the tips!
@iamSupaDupaGirl 5 жыл бұрын
Oliver Anic Do they drug test? What is the pay? Is it hourly? How do you like it?
@Simp2Alpha 5 жыл бұрын
How did it go?
@Davissheana 5 жыл бұрын
@@iamSupaDupaGirl yes, drug test is mandatory and background check. Pay varies on upsales. Doing nothing and sucking you get $33k a year (or fired lol).
@xXAKFTWXx907 4 ай бұрын
how are you liking it 5 years later?
@dankesthours182 Жыл бұрын
yes sir, yes sir
@daviddefranco5218 3 жыл бұрын
Awwww...we call those Romanian squirrels...where I come from...wait, that's my favorite country song...lol. Cool pups bro!
@mattthetrucker5585 7 жыл бұрын
This seems a lot like how to be a top salesman too. I sold motorcycles for a while which is a lot harder than cars just because everyone NEEDS a car. No one needs a motorcycles. I start tomorrow and it's my first time being a service advisor and a non-military supervisor.
@Chriscollinsinc 7 жыл бұрын
Matt The Trucker Congrats !
@sramoore0075187 3 жыл бұрын
I’m starting at Travel Centers of America pretty soon as an advisor. It’s a good start into the industry, but I’m definitely looking to bigger and better things fast. Hopefully using your advice on this channel will help make me a better advisor.
@Chriscollinsinc 3 жыл бұрын
Right on! If you want to be a better advisor faster, always start by building good relationships with your customers.
@sramoore0075187 3 жыл бұрын
@@Chriscollinsinc Sounds like a pretty solid pointer for sure. Looks like you have carried those skills on to the KZfaq platform as well. Can’t take the advisor out of the Service Advisor I guess. 👍🏾🇺🇸💪🏾🇺🇸
@matt.108 Жыл бұрын
Was thinking of applying for a job doing this The problem is I don’t care about the customer service stuff. I understand it’s important but I just don’t like dealing with people that I don’t know. It makes me uncomfortable. Every customer service job I have had I felt sick at the end of the day.
@amandalee714 Жыл бұрын
How many female service advisers out there?
@rasbaby7 6 жыл бұрын
This video is great for me. I’m a BDC service coordinator and have been for a year, I’m thinking about and have been told I should be a writer. I have 20 yrs of customer service previously, & not in the automotive industry either. However one of our advisors is SO extremely lazy I end up doing a lot of footwork as a result. I feel like I wana just take it. She never calls customers back & they end up speaking to me more than her for the life of the repairs and it’s a shame it makes the whole dept look bad and kills our CSI’s. I’ve just been researching what the job will really entail, the responsibility seems minimal if you can manage the customers everything else falls into place. She actually says I hate talking to customers... 🤔 then why are u doing a job that requires talking to customers 🤦🏽♀️ Thank you for this video! U give solid C/s advice. Always treat a customer like your friend or family I swear it changes the dynamic instantly! Hopefully I’ll be checking in as an advisor next year 😏
@patricktejas4938 5 жыл бұрын
S Rich sounds like you have what it takes.. having the advisor responsibility is different then just helping out. Shadow an advisor for a week. Get a feel for it.
@LuisFlores-kw6wo 3 жыл бұрын
How you like the service advisor role so far?
@lunasoup 6 жыл бұрын
I JUST WANNA TAKE CARE OF MY CX!!!!
@isomnation6003 3 жыл бұрын
Hey Chris , hope all has been well as I don’t know if you remember me but we talked a while back and you gave me some really good tips and even sent me your book . I appreciated every word . Just a quick update , I’m currently at Honda dealership in my local area . Most recently, I have had an opportunity present itself for a service advisor position for the top Mercedes Benz dealership in Atlanta. I was actually recruited by a member of the dealership while he had his wife’s car being serviced at mine. It’s funny how life works . But just wanted to thank you for all your help and inspiring people like me. Be safe ✊🏽
@Chriscollinsinc 3 жыл бұрын
Happy to hear it! Thanks for checking in...
@Chriscollinsinc 3 жыл бұрын
Thats Awesome ...So you moving to Benz?
@isomnation6003 3 жыл бұрын
@@Chriscollinsinc yessir . I had my interview yesterday . It’s official ! But one thing I really like about this company is that they actually appreciate there employees and do everything they can to keep you happy. the facility is beautiful. They have a few other dealerships in the area but this one has the only fleet van service department . They have there own building within the realm of the dealership but they come through our service lane. I’m just excited to learn and grow my name within the company
@isomnation6003 3 жыл бұрын
And they are ahead of the game in having my tools we can use to keep the customers happy . Over 140 courtesy vehicles . Pick up and drop off services . Virtual payment . And they service routine is thorough . And the company is still expanding.
@Chriscollinsinc 3 жыл бұрын
@@isomnation6003 That's awesome... sounds like a great place to be. Glad to hear they are taking care of you. Best of luck with them!
@aracelisalicea2012 8 жыл бұрын
very good
@LuisFlores-kw6wo 3 жыл бұрын
You in the automotive business?
@dominicsantos1301 5 ай бұрын
Hey Chris! Love your videos, they’ve done wonders in terms of training for my beginning in service advisory. I’m 19 and by far the youngest advisory in the company. I’m going into a bit of a boiling pot because the older advisors think I’m here for their job and are a bit stand off ish. Any advice you could give on how to stand out and kill it as a young advisor and how to deal with co-workers trying to work against you
@Chriscollinsinc 5 ай бұрын
Hey Dominic, this is a great question and I'd love to answer it on an upcoming Drive-by episode. If you don't mind, call it into 833-3-ASK-SDR.
@user-xd7ds2bv4c 8 ай бұрын
That's cause plain and simple dealerships are in the parts selling business. They sell the entire assembly up front (new or used cars) They sell parts installed in the service department. They sell parts installed in the body shop. They sell parts over the counter in the parts department. They have watered down the maintenance schedules to cause all kinds of premature failure sells more parts... the true objective of an automotive dealer. It's not about repairing cars, its not about giving service, its not about maintaining vehicles, its about selling auto parts.
@frankfromupstateny3796 5 жыл бұрын
Everyone is a "customer to multiple people", their' surgeon, car dealer, lawn cutter, paper boy, roofer, etc. Selling, is selling....actually just speaking to people about "life" in general...one must be able to talk....just talk. But...one needs to actually care about people and their' hard work and earning of their' money.
@hydrosnow7087 5 жыл бұрын
Nice, Chris. P.S your links are old
@Twoforone101 Жыл бұрын
Is there a shop foreman section?
@RUttekar96K 4 жыл бұрын
Hello ,this is Rohit here I am from India and about to start my career in car care industry as assistant manager can you provide some guide lines
@cody7657 Жыл бұрын
How do you know how to balance that conversation…most customers want to get in and out. How do you sense that
@3xbrizz 4 жыл бұрын
So you would desk deals? You had your sales license already???
@samanization 6 жыл бұрын
Hi dear! I got one quick question which is this! what system is in closing lube or open lube mean ? in the same time before setting ignition timing should the system be in closing lube or feed back mode ? Thanks in advance.
@mickeyknowledge3713 4 жыл бұрын
I start tomorrow and I’m honestly terrified. I’ve been in car sales for a while, this is just something I never thought of doing.
@ultraviolet_channel 3 жыл бұрын
Hey Chris, hope you are doing well. I’ve been a technician for 3 years, and I’m looking at making the switch to becoming an advisor. I’m a young guy (just turning 20 in a few months). Are dealerships willing to hire guys as young as me as an advisor? I have the determination and I am very good with customers and I can hustle at work. Is there anything specific I should do in order to rock it straight out of the gate?
@Chriscollinsinc 3 жыл бұрын
I started as a service advisor when I was about your age... the hurdle is showing your boss you are serious about the position... be the best tech you can be now and show them your hustle. Then when the position opens up talk to him/her and don't get discouraged if they say no... stay determined... good luck
@ultraviolet_channel 3 жыл бұрын
@@Chriscollinsinc Thanks Chris, really appreciate it
@foulplayyy6875 2 жыл бұрын
Got a great mainline advisor at our dealership and he’s just turned 22. Kid is killing it with ease
@jimmyd4144 9 ай бұрын
Did you end up making the switch? How is it going for you so far? I am thinking about becoming a service advisor. I am good with customers but I hope I’ll have the tolerance to handle all the angry customers I get. I think it’ll be a good fun challenge for me. Let me know how you’re doing. Thank you!
@greg7886 Жыл бұрын
If a service advisor starts trying to connect with me on a personal level as you say the first thing I think as a customer is what's this guy trying to butter me up for to sell me. I'm sorry but it's not good advice for every customer. For me you lose trust when you do that
@nogames222 2 ай бұрын
With labor paying out only 7% and the gross pay on parts also being around 7% going to advisors, I don’t really think $700k/year after 5 years is… feasible at all. However this video was made a long time ago. Times must’ve been different
@tpep55 7 жыл бұрын
I have 25 years experience as a Parts Counterperson. Thinking about applying for a service advisor job. Not sure what to emphasize on my cover letter, or wondering if I can handle the responsibility.
@LuisFlores-kw6wo 3 жыл бұрын
Did you go for it?
@sb-jt5zn 3 жыл бұрын
I’m from Asia ? ! Can I land a service advisor job in the USA 🇺🇸!?
@michaelbowers1902 4 жыл бұрын
😂 90% of people burn out in the first year and most service advisors make $70k a year.
@EDWINy0 7 жыл бұрын
whats some advice you can give a technician who wants to move into a service advisor position.
@raymondleger5736 7 жыл бұрын
Make sure they have people skills. Everywhere I worked, technicians were great under a car, but rarely were good at connecting with clients.
@jwcopple 6 жыл бұрын
Be good at listening and don't do driveway diagnosis. Connect with the customers as he says. Service advisors should never tell the customer what the diagnosis is.
@KenPickerill4960 4 жыл бұрын
Stay where you are. I've done both. Easier to fix cars than people, and you'll never make any money.
@AnneBriggs 5 жыл бұрын
cocaines a hell of a drug
@MrBeefsnorkel 5 жыл бұрын
wut
@winstong7438 Жыл бұрын
😎
@combatvolta 4 жыл бұрын
Chris how much was the pay hourly?
@LuisFlores-kw6wo 3 жыл бұрын
This is not an hourly position and trust me ... it’s best that way. It’s long hours but very very rewarding. I’ve been a service advisor for over 10 years and make well over 100k a year. I do work 5 days weeks days and three day weekend off very third week. Hope that answers your question sir
@ZahZah007 Жыл бұрын
Big facts^
@elwilly3993 3 жыл бұрын
I believe im a top dogg lol.... and i will believe that all the way lol
@brandonarnold1091 4 жыл бұрын
This is all “in a perfect world” advice. Customers get angry. Technicians fail you. Sales sets you up for failure. Management uses you. Ownership doesn’t support you. Never become a service advisor. You’ll never get your soul back. Spoken from a person who truly sells service for a living and has raised a family doing it.
@auntigingy8666 4 ай бұрын
You worked at the wrong service centers at the wrong dealership. There are great companies out there that support every member as they do their customers.
@samzasap2594 4 ай бұрын
Role can be great.. If only the support needed was there. I have never encountered so many emotional, sensitive while having a total lack of ownership as working as an advisor. Even when you are kind, respectful and try to resolve negative situations instead of blaming one yet still the lack to resolve instead of blame always ruins everything
@rodneymichaelmoore 4 жыл бұрын
Poaching car sales from the sales department - lol
@andrewtweedy4901 4 жыл бұрын
I've emailed you. I am looking to enter the advising world from the tech side. What do I need to know asap?
@3xbrizz 4 жыл бұрын
Lol dude...
@3xbrizz 4 жыл бұрын
I EMAILED YOU! WHAT DO I NEED TO KNOW ASAP TELL ME NOW!!!
@3xbrizz 4 жыл бұрын
But seriously dude if you're a tech then you work side by side with advisors. Are you a lube tech?
@strongaddictions1645 3 жыл бұрын
So service writers earn a commission on top of an hourly rate ?
@Cakoonce06 3 жыл бұрын
I started off salary with commission now I’m full commission
@strongaddictions1645 3 жыл бұрын
@@Cakoonce06 Good to know I appreciate the info. I bet you flash that Princess grin alot.....
@Cakoonce06 3 жыл бұрын
Strong Addictions LOL. I do know how to turn on the charm when needed 😉
@sevaiver2941 3 жыл бұрын
.
@Jacktherippa82 4 жыл бұрын
Haha sell what? Everything should be covered under their warranty!
@danhalverson3618 4 жыл бұрын
Service advisors today are far more arrogant than in the old days.
@BraddahBang 3 жыл бұрын
750 customers a year!? Try 400 minimum a month.
@LuisFlores-kw6wo 3 жыл бұрын
True! What brand do you work for? And how you like your service advisor role?
@BraddahBang 3 жыл бұрын
@@LuisFlores-kw6wo Toyota
@LuisFlores-kw6wo 3 жыл бұрын
I figured... I work for a Toyota dealer also, in the Texas market. How you like your service advisor role?
@BraddahBang 3 жыл бұрын
@@LuisFlores-kw6wo honestly man I should have been a photographer. Money is good...customers...not so much. They act like they drive a Mercedes lmao. I'm in it for now but gonna transition out of the business some point.
@LuisFlores-kw6wo 3 жыл бұрын
Good luck on everything
Chris Collins
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