my back hurts just to watching this guy bending the all time

Ms. Jacobs be stalking and flirting with Jonathan! 😂😂😂😂

I wanted to see Jonathan deliver those two fluffy pillows to Ms. Jacobs. Maybe he can take a break.

That’s a really awkward computer to bend down and work with..

Ms. Jacobs and Jonathan have something going on.

I start my front desk agent job tomorrow I’m excited since most hotels didn’t hire me because I’ve mainly done general labour work with 3 years of customer service work but I’m definitely glad I came across this video to give me an in sight of how the job actually is thanks for this video

With all due respect. this to me is the bare minimum of what "hospitality" should be. But the True experience comes with the personality, the eagerness to want to assist the guest, and the genuine recognition of reward members. also, no attempt to even try to enroll the guest who were staying extended for 15 days. wow. also, the guest was more excited to be there, than the agent was to have them. he made me feel awkward. NOW please don't get me wrong, I'm not trying to bash, or disrespect the guy. he didn't do a bad job, he just did minimum in my eyes. tbh, my jaw dropped when I heard "Hilton". I love the hospitality industry, and I'm proud to be in it everyday! I love our guest! I love the true meaning of Southern Hospitality! [This is just my opinion, not subject to debate, or arguments]

I liked this video! Gave me good confidence that I will do good for my first front desk job ever at a hotel! Wish me luck!!!

Wow great job, very descriptive, gave lots of real life examples on how to problem solve, this video was well made. I’m starting front desk so I’ve been seeking videos to see what it’s like and how I can deal with certain situations/what it’s actually like in a hotel. Glad I stumbled upon this. Most of the other videos I was finding were bad acting and basically didn’t take it seriously. Again, thank you for the video!

This Man is very Professional❗

Ask for ID first, then explain incidentals before asking for security payments. Good job never saying the room number out loud, and I suggest mentioning floor level quietly. Ask Smith for ID before offering any comps, and I suggest a room inspection because anybody could say "bugs" are in there, but use discretion.

Great job Jonathan!

One thing you should never do is say "no problem" (near the end of the video) you are implying that there was a problem. Be sure to say you're very welcome.

That was great.Good job

this is pretty badass. helpful too!

This is actually quite good.

his hunching over the desk would annoy me royally. Whats with the screen in the desk. Awful set up.

Jonathan is pretty good.

Very helpful! funny though for the business client I say the same thing word for word!

That was great thanks

Great thanks ☺️

the word is 'empathise'

I have 10 years working in the front office department

I’ve worked at the front desk for medium size ‘ economy hotel ‘ for about 9 months. This guy checked in and out the same guests. He is either having some really long work days or these people are having really short stays. The really short stays are rarely for anything good. I’ve seen or heard guests who ranged from ordinary people to lunatics. I had a woman who demanded a full return because there were wrinkles in her pillowcase. I had a mental case who insisted that there were people standing outside his room while I was watching the security cameras and telling him that nobody was in the hallway. This guy called the police twice in about a 3 hour time period. After the second time, I told him to leave. We don’t want the police there at all for any reason. Last week, we had a woman who was arrested when she took a swing at the front desk lady that I relieved. I had to go to work about 2 hours early that night. She was extremely upset because the swimming pool hot tub didn’t heat up fast enough for her. She wanted 2 free nights and when the front desk attendant refused and asked her to leave. The guest supposedly called the police , the parent company headquarters and her lawyer in about a 10 minute time period. She started becoming extremely hostile when the front desk attendant wouldn’t call the GM at home. Eventually, that’s when the front desk asked her to leave and the guest took a swing at her. The front desk did call the police and this guest was arrested. This guest went to different type of hotel but this one isn’t exactly as comfortable as her last one.

Awesome

I don't know that I'd label this as "great" customer service. It was good, and certainly adequate, but nothing stellar or out of the ordinary. Very low-energy front desk guy, no smiles, just the facts. Which, for me, would be perfectly okay. Efficiency and speed is all I need personally, but I'd distinguish between that and "great" service.

nice one

He is good I don’t think I can do that lol I’m hella nervous

Are their chairs??

Ano kaya to? Amp

good

Make them fill in a check in form

I came here for a school project-

He was cute. I'd show him some customer service if ya know what I mean ;D

Estaria bueno q pongan el dialogo en english para poder cazar todo...😏

Lmao hell nahhh we aint changing your room we sending house keeping

I'm studying english language at 5th year intermediate, I didn't understand what did Ms Jacobs ask for???

I wonder what hyatt place this one is.

First welcome the guest introduce your self

No smile?

Good film but a bit difficult to understand the diction and accents.

Poached is not a problem, an externship is not moonlighting. Never bring a lackluster employee to work. The customer cud be a Cosmopolitan in the making? Is this Ashton Kutcher [sp?] approved? #MargeSimpson is this your tree house???

I thought he would talk in spanish for Teresa 🤔

Jonathan’s cute

pov: u came here for your module

Johnathan? Jonathan? Actor? I think so

A few things are missing

Ask for a copy of their passport and Id card

Once I had a similar experience with a hotel I worked with that has this type of PC in the desk too. I just sat the fuck down and checked in my hotel guests. Always use both hands when taking and returning Guest's ID and Credit card.

always welcome guest don't say amounts or room rates out loud never point never say "no problem" never say "I need" to a guest say complimentary, instead of free always use your name offer help with bags, when possible, even if guest doesn't appear to have many bags with room issues, always have someone escort guest up to new room

don't walk while talking to a guest .. esp at first , when u don't even know who she is 😂👍

If you are looking to hire a Receptionist then here are 3 must have qualities - getara.co/blog/looking-to-hire-a-receptionist-3-must-have-qualities/

pls change the tile((((( that is not "great"

He would make me feel comfortable. There's nothing worse than a poor check in experience since that's your first encounter.

Love the vid, but management needs to fix this guy's desk. It's so ergonomically incorrect that he's literally slouching near thigh level just to view his monitor. They need to revamp his desk because if I was a customer or a tenant and I saw this, I'd be infuriated at their management. Get him a proper high chair, desk, and adjust the height if need be. Is that too much to ask for?

How’re doing? You talk like this with a mate , not a costumer.

boy was I wrong. So sorry for that. If you know the person, you don't have to ask for an ID. I didn't hear him say the tier of honors that she is. No problem. How about they are on their way up right now. Why is that not in her profile? They should be in her room already. He really loves that no problem thing. Did any of the receive their bill under the door? Did they want to keep the payment on the C.C. that was on file?

"ill need to see" is not great service.You say, "May I see some i.d" not I need. Never say No problem.No problem is a double negative.Prefer you are very welcome or my pleasure instead.

Attitude this guys It's so bad

This receptionist doesn't have any emphaty or great hospitality skill - in a hurry to get rid off the guests and not welcoming. This should be a demo about how to do poor job as a front desk clerk.

“No problem” ? That’s HORRIBLE verbiage Ofcourse it’s no problem because you’re checking them in. How about “My pleasure” “Absolutely”

With all due respect. this to me is the bare minimum of what "hospitality" should be. But the True experience comes with the personality, the eagerness to want to assist the guest, and the genuine recognition of reward members. also, no attempt to even try to enroll the guest who were staying extended for 15 days. wow. also, the guest was more excited to be there, than the agent was to have them. he made me feel awkward. NOW please don't get me wrong, I'm not trying to bash, or disrespect the guy. he didn't do a bad job, he just did minimum in my eyes. tbh, my jaw dropped when I heard "Hilton". I love the hospitality industry, and I'm proud to be in it everyday! I love our guest! I love the true meaning of Southern Hospitality! [This is just my opinion, not subject to debate, or arguments]