In this Share the Wealth session, Senior Technical Consultant Timothy Schlueter will provide an overview of the functionality of the CSM with Service Management and CSM with Request Management plugins. How CSM integrates with ITSM (Request/Incident/Problem/Change).
Integration with the Request Management application enables customer service agents to create request records from cases or associate existing request records to cases. It also enables customers to create requests from the Customer and Consumer Service Portals. Learn more: docs.serviceno...
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