The ServiceNow ITSM Service Operations Workspace gives you full visibility and control of the full lifecycle of ITSM.
A fully configured landing page for your level-1 and elvel-2 agents. It gives a helicopter view of outages, service announcements, and assignments to productively prioritize the work. Level-1 agents can see and organize their work and learning activities assigned by their superiors.
Furthermore, to strengthen your skills and experience I recommend live instructor-led courses and laboratories.
The course will give you hands-on experience, and access to laboratories. Allowing you to be ready for real-world projects and to think as an expert either as a developer or admin.
You can enroll at ilearntech.co.uk